Below is an email I sent to the store to weeks ago!…read more Subject: Request to Resolve Unsatisfactory Experience Dear UPS Store 6598 Manager, I've been a loyal customer since April 2017, maintaining a P.O. Box with your location. Until recently, I've always found the service to be friendly and efficient, which makes the situation I encountered on March 24 all the more disappointing. On that date, I stopped in during my return from a winter in Cathedral City, CA, to collect my mail before heading to the Canadian border. I was helped by a staff member I didn't recognize, who was unexpectedly rude and aggressive. After retrieving my mail and a USPS Priority Mail package, she informed me that I owed a $90 storage fee. I was completely shocked. I explained that I had spoken with a manager on January 2 by phone, asking that both the recently arrived large package and the USPS package from November, along with all mail in my box, be forwarded to my winter address in Cathedral City. She insisted there was no record of this because only two emails existed on file and neither mentioned the USPS package. I clarified that it was a phone conversation, not an email exchange. She demanded the manager's name and grew confrontational when I couldn't recall it. I did my best to describe the person I spoke with, and eventually, she said she'd consulted with the manager and reduced the fee to $50, which I paid under pressure so I could get back on the road. Frankly, if I hadn't already arranged for both packages to be sent together, why wouldn't I have asked to ship the USPS package separately to avoid unnecessary fees? We discussed that it didn't fit in the box, and I specifically said I could pick it up on my return in March--at which time I was told, "no problem." There was no mention of being charged excessive storage fees. Furthermore, my first email clearly stated to forward any mail in my box, and yet I received neither the USPS package nor any mail in Cathedral City--meaning something was clearly missed on your end. This experience left me feeling dismissed and bullied by your staff. I hope this was an isolated incident and not indicative of future treatment, especially given the delicate political environment between our countries. Please contact me to discuss how this situation can be made right. I followed this up with a reminder, email five days later and got.... Hi, Unfortunately our manager has been on vacation the last two weeks. Your email was put into her inbox the day we received it and as soon as they come back, they will reach out. that was over a week ago, and if I was a manager, and my staff forwarded something to my inbox without responding to the client, I clearly be disappointed in their training or lack of concern for the business. What a letdown !

First of all, I have to agree with many of the one star comments as the issues were the same as I…read morehad: #1. false quoting of fees. I was quoted about $100 to ship a box to California, including them packing it. When I went back to pay, as they had to take time to pack the box carefully, they said it was over $350.00 and the initial quote was merely an estimate. They claimed "we would never have quoted you under $100; we don't know until we pack the box". #2. After complete arrogance, blame, insulting, sour attitude, "we are right; you are wrong" I paid for the cost of the large box - $60 - which I had to buy (fair enough), unpacked the entire contents, and left with my items. (That box cost was triple what they charge in White Rock, btw). #3. As I know the service at Blaine Postal Center to be superb and always reliable, honest, and friendly and helpful, I went to the incredible women there to help me out. Being aware that they do not pack, I found two of my own smaller boxes, padded all the items into them and went back to BPC for the shipping. The final bill with BPC? All under $75 for the shipping for the two smaller boxes. In sharing this scenario with a number of other businesses and friends, this seems to be the history of Blaine UPS franchise. Clearly, they do set their own fees apart from true UPS fees. The owner apparently works at the Point Roberts franchise and his wife is manager at the Blaine one. She was rude, crass, defiant and had not one bit of proper customer service. I sensed a cultural elitism coming from her; which I have also heard from other people of the same culture mentioning about this family. I was told that the owner is arrogant as well. #4. The pricing was triple of what it should have been (note my fees from BPC above); the customer service is unacceptable and toxic; the manager continues to talk and blame and not pause for the customer to talk. #5. My neighbour in Blaine took three Barbie dolls to ship to her granddaughter in Japan. She was told at this UPS it would be over $150.00. She went to Blaine Postal Center and the total was under $45. Okay - so..... get the picture? #5. I especially like to support all different cultures who live and work in our city; they are ethical and lovely people who contribute to the community. Not this family running this franchise. I have on previous occasions gone in to pick up an item (years ago) and the young people working there were quite pleasant. I have not seen them recently; I would think they quit, perhaps? #6. I have not and will not return to this UPS franchise and have spread the word. #7. Read my reviews of the Blaine Postal Center. Lyle and his team are like family and bend over backwards to help their customers. They allow me to use tape, help me pack, give me boxes. It is a joy to go into the store and since moving back to White Rock I miss them. So, I stop in to say "hi" whenever I go south. They are all GEMS! Please go to them first! You will have friends there.

Super super convenient place to ship US packages to. We've shipped a handful of packages (small and…read morelarge) there now and the experience was also smooth. It's really nice that it's open 24/7 so we can pick up our packages anytime and the entire process is self-serve. You just enter your code and a locker pops open. They have wifi available inside to look up the code if you didn't prepare ahead of time. They also have a station where you can open your packages and toss away the packing material. I noticed other negative reviews are mostly regarding the customer service. Having never spoken to a single person there, I have nothing to say about that. Hopefully everything goes smoothly and I never have to.

We came here around 8pm to pick up a parcel. There were people in and out while we were there. We…read morelike to send our parcels here to save on customs and have been doing so for years. We love that its opened 24 hours a day, 7 days a week so its perfect for people like us. The system is super organized, you just enter the number the send you (via email) to retrieve your parcel. Just make sure you've loaded enough money in your accoutn before you go to pick up.

there are so many great things to say about this company. The folks there are so friendly and…read morehelpful truly excellent service and a pleasure to work with

Great company, great service, just really good humans working at this business. Been a customer for…read morethe last six or seven years, would go no other place but them.

Colleen own Blaine Enterprises and she is simply amazing. She is super friendly, so helpful, very…read moreknowledgeable, incredibly competent, never gets rattled, know everyone by name. I have been using her private post office for at least 15 years and I couldn't imagine going elsewhere so I hope she never retires!

I have been using Blaine Enterprises for many years. I have never had a damaged or lost item and…read morethe prices have always been very fair and decent; at least in my experience. Colleen has always been awesome to deal with. I do admit, it was easier with the website as you could track and see your parcels online, or get up to date pricing, but that is no longer. Maybe one day there will be a website again? In response to some other reviews, I just want to mention that YES, they are still OPEN. The hours usually are 9:00 am - 3:00 pm. They also are experiencing phone issues right now so that is why some folks might not be able to get through. This weekend coming up they are closed but will re-open on Tuesday Aug 8. ***If you need to get a hold of anyone at Blaine Enterprises, try emailing them at golfman68@comcast.net for questions, concerns or to contact someone.

I have been a customer for several years. The service and more important the attitude have been…read morefirst class. Some months ago I stupidly left a parcel on the counter and it was quickly stolen by another customer. The staff was quick to review video and reveal the crime. You could not ask for more; I hope the creep found a use for his new medical test kit. All the employees have a good attitude.

Ok I admit I was hesitant in writing this review - about my mailbox service (whoa so exciting ... I…read moreknow ... please try & read on) just across the border in Merica! It's kinda like inviting your mechanic over for dinner isn't it ... ewwww! But do not judge - as they say! I'm compelled to write this due to the gratitude I have for - Mail Boxes International or MBI. You see like many Canadians & vice versa Americans, we were severely impacted by the border closure in effect since mid March 2020! Have I told you about how much I hate bats!!? S*#'! I began to wonder if I would ever be able to pick up my orders or would they be lost forever ... maybe even end up on one of those 'unclaimed items' auctions you see on TV!? 'Hey that's my 85" TV about to be sold off!' LOL. Land crossings at the border finally reopened last week. Yahoooooo!!! Cheesecake Factory - I missed you soooooo much! You see its cheaper for Canadians to set up mailboxes just across the border & receive parcels this way as a means of avoiding paying high duty! Items going through a customs inspection are charged a dreaded 'customs fee' & it ain't cheap! I am still required to declare everything I bring back to Canada to the border agents - when driving back up. But the point being - it's way cheaper this way & I save quite a bit in duty & fees! MBI stepped up big time & continued receiving my eBay orders along with everyone else that utilizes MBI shipping & mailing service. https://www.thenorthernlight.com/stories/blaine-mailbox-stores-use-creativity-as-they-wait-for-the-us-to-open-canada-border,17567 There's several hundred mailbox services right along the entire border coast to coast. https://beta.ctvnews.ca/local/british-columbia/2020/7/6/1_5013463.html I love this location near the truck crossing - with easy access to gas stations & Cost Cutter supermarket. This was part of the email MBI sent out back in 2020 to all users, when the pandemic effects started to drag on ... "We have signed a short term lease on a new warehouse just down the street from us to create more room for your parcels! This increased our storage space immensely. We're continuing to keep free storage until the border opens back up." A sign of just how much the backup of parcels was occurring! Look at the ports of most waterfront cities today - major backlog of shipping containers stuck on ships unable to dock because of labour issues brought on by the pandemic. Sorry but you might not get your Christmas present from Santa this year. I'm so ever grateful to MBI, that all my orders were well taken care of. I picked up everything I ordered over the last 20 months with no issues! Keep in mind that with each coming month a new Coronavirus variant is being discovered - which could mean even more border restrictions!!! So act now or be subject to variant #54, virus #27 & wave #95 restrictions!!! Yikes! It would be funny if it almost weren't true ... so this is the point at were you start ... crying! *Hot tip alert* - you can use WiFi here & fill in your details on the ArrivCan App just before heading to the border! Awesome! I highly recommend MBIs services! Perhaps I just might invite the staff of MBI over for dinner after all! Naaaaaahhh ... but regardless, much love to you all at MBI!!!

Best service and value for the dollar. After trying 2 other US parcel service delivery businesses…read morein Blaine, WA I tried and settled on Border Mailbox & Parcel. Their pricing was amongst the lowest at $2.50 per package and the convenience of 9 AM to 9 PM staffed hours is the best. Doug, the owner, will place parcelsin secure locked lockers for you to pick up after hours, free of charge, if you request. Doug gets the whole concept of customer service and was flexible to work around my special package and pick up needs.

Good service and a convenient location. Staff is very friendly. This is the best parcel company in…read moreBlain.

Ive been using this service for years and have consistently received excellent service. It's rare…read moreto find such great customer service these days.

I have used this service for 20 years while the original owner was working there, T. Robinson…read more Recently, I went to pick up my parcels and even though they have a record of receipt of my parcel and have the tracking number listed that they received the parcel, the older gentleman that works there claims they NEVER received my parcel. It clearly shows they received it. After 20+ years it's time to take my business elsewhere.

These guys are so helpful always looking for the best deal for you. Always quick and reliable.read more

Wow! I have passed by this place so many times but today, I needed to mail an urgent letter to…read moreEurope. Drive-thru YEP! Drive-they service! Amazing! Super friendly, fast and efficient. I would definitely recommend!

I was so Impressed with both Michelle and Bill at point Roberts auto freight. They have for the…read moresecond time, made my life easier. Not only did they get my stuff cleared and delivered, they did it on short notice with some extenuating circumstances. All the while being super helpful in a time where customer service seems to be dosappearing in the world. They are a treat to deal with and I highly recommend them. Thank you very much

They were very helpful when I called to inquire about having a large item from Wayfair delivered…read morefrom Bellingham to Point Roberts. Mayfair wanted an astronomical figure to deliver directly to the Point. PR Auto Freight accepted delivery from Wayfair and then transported the item to my cabin in PR. All very efficient and at a very reasonable price. I would definitely use them again for any comparable need.