I purchased a backpack from them . It was the " Canadian " model . After 2-3 years the straps started to decompose or disintegrate would be a better word . First the shoulder straps tore away from the pack and then all of the strapping material deconposed . I called and spoke with a woman about it and she said that I probably didn't store it properly . I told her that I have packs that are 30 years old that are stored in the same location and they have zero problems . She finally admitted that they had problems with that pack and it was faulty but she wouldn't fix it . She offered me a newer pack at a discount . I could see this wasn't going anywhere so I told her thank you and hung up . Bottom line the is the material for the straps was junk from China and they knew it and were at fault but they didn't back their product ! read more