Local management is not found to complain to. Fabric cutting line is 10 deep…read more1 clerk Dull scissors No help No one cares or paying attention to why the line is long.

I asked a question and this employee didn't know what I was talking about. She got some help by…read moreanother employee but she said they are out of the item. I asked if they had any in the back and they said "we don't keep backstock" which I know is bullshit because they have their warehouse doors open and I saw tons of boxes back there. You telling me that item isn't in any of those boxes. It's ridiculous that they will lie to your face when you can just walk by and see all the boxes.

I visited this cute little shop this summer. They had wonderful material and the staff was very…read morewelcoming. I saw a bolt that had just come in and they quickly added it to the inventory so that I could take some home with me (I was out of town) When I need more material they were very helpful on the phone and prompt in shipping. They sent the items beautifully wrapped. I go to Idaho a couple of times a year and I will definitely make them a stop every time. Their customer service rocks!

I brought in a beautiful quilt top that I worked very hard on and what I got back, after a 2 month…read morewait, was a hot mess. Either the quilt was not squared up when loaded on longarm or they loaded it up, turned the longarm on and walked away. The quilt top is skewed like "/" in relation to the batting/backing. The quilt top was a good 3-4" off square leaving a huge puddle of excess fabric on one side. The longarm had simply rolled right over and quilted the puddle into place, completely destroying part of a star point pattern of the quilt itself because they were not paying attention. I spent a month unpicking the stitches and now its free from the batting/backing, it lies smooth and flat. I chose an oak leaf quilting pattern, they quilted it with a feather/scroll pattern. I specifically asked for low loft batting, I never use regular batting, it makes quilts too heavy, and I was very, very clear about using low loft. But they used the medium/heavy batting so when I picked the quilt up, it weighed a ton. Not conscientious at all. I was shocked when I picked the quilt up, but never thought the mistakes were as bad as they were. I honestly thought it would be a small repair job that although inconvenient, I would be able to fix it. However, when I got it home and started looking closely at the mistakes, I knew it was a major screw up. Just one of the mistakes, I found a good 3+" of puddled fabric folded over on itself...I became furious. What a sloppy job. Another thing that has frustrated me no end, is after sitting in their shop for 2 months, the quilt is filthy. It smells dirty. Shifting the quilt to work on a new section unleashed clouds of dust that caused me to coughed and hack and sneeze the entire time working to undo their mess. How do I know its the quilt? Because I only coughed and sneezed while I was working on it. I was fine when I was out of my sewing room and the minute I picked the quilt up, I started in again. Clearly this shop takes no pride in their work and does not respect their customers. If you have put money, energy, time and creativity into your creation, do not leave it with these people. I've gone back and forth with going in showing them their mistakes but honestly, if they cared about the quality of their work, they would never have let this quilt go out of their shop in this condition. And they're not the friendliest there anyway. I'll let them have this one, but that was the last money I'll ever spend in their shop. Quilting is an expensive hobby. They lost a good paying customer. It is beyond me as to how they let this quilt walk out of their shop In this shoddy manner with their name on the job.

I did business with Indigo Bird a couple years ago. They are very professional. Their quality of…read morework is of the highest. I highly recommend.

I cannot say enough about these ladies. They went over and beyond my expectations with my mother's…read morerocking chair. They were quick and so friendly. They make you feel so welcome and loved with their family business. Highly recommend!!!!

i enjoy shopping at the fabric forever. the salespeople are very friendly and very helpful. I…read morewould like to know about any up coming classes. Loretta

Wonderful little quilt shop in a great old house. Treasures in each room. The staff was very…read morefriendly and knowledgeable about wool. Gorgeous quilts hanging throughout If I lived in the area, I would definitely sign up for one of their classes. Worth visiting.

I am surprised at how much inventory Bluebird has in such a little space. I had a good time…read morelooking around. What truly surprises me is the level of service and knowledge that the staff has and is willing to share for free. I didn't buy anything (this time) but came home with a great new way of mitering my quilt corners. They seem to have an answer for every quilting problem I have, and help me with a smile! I can't think of any shop or fabric store I have ever been to that has as phenomenal of customer service as Bluebird! I saw class lists for upcoming classes, and it seems that they are always hosting different classes or club meeting for different groups. I have seen a group for quilters, people (women AND men) who own and use Singer Featherweights, as well as a group for those with an affinity for wool crafts. Can you get any better?

I can't thank Becky (Manager of Custom Framing) enough for her exceptional customer service and…read moresupport in handling a frame job. There was a confusion initially in communication of frame sizes which I didn't catch in my paperwork thus giving me two separate sized frames for art to be hung together. I brought the issue to Becky's attention and she resolved the problem without any cost to me. I am so impressed and grateful for her professionalism and kindness. Thank you Becky, customer for life!

what I love .... Shopping at a store, and when my CHILD needs to use the restroom and it's closed…read moreover an HOUR before closing time. And the blonde kid who doesn't give a crap a child needing to use the restroom. So I'm not sorry for leaving my basket and bolting. As an adult I can hold it. A CHILD can not. And refusing someone a bathroom when they need is is beyond bad customer service. So no I will take my business elsewhere and let all my crafter friends know that a child's health isn't important to Michael's. Oh and that same blonde kid literally watched me circle the store looking for things and never once asked if I needed help or even acknowledged me.

They always have a sizable selection but it seems like as the customer, you end up having to go…read morethrough the boxes. The bad parts, lack of employees. Stock is mostly in boxes or very disheveled on the shelves. Good: their employees, not sure why they stay but they have always been very nice and helpful. Prices, always a sale going on with something I need. Fairly good selection. All in all if you want neat and tidy, this isn't the place to shop, if you want an adventure, every trip to JoAnn's is an adventure.

Ordered vinyl online. Drove an hour from home to pick it up, waited in 2 lines for an item I had…read morealready paid for to be told we don't have any. Sorry. I said it shows being processed here. Manager Gina told me we have 3 hours. I said so you will have it in 3 hours? And she then said we have 3 days! I said but you won't have it in 3 days either will you? She then deleted my order and said no and turned around to leave. No offer to call when it came in, check with 3 other locations of JoAnns nearby. Good thing they have little competition because they have no customer service. I won't ever go in there again. Thanks Gina.

The staff helped me find fabric and answered my questions. I love that is so close. Cread more

JK Quilts is a beautiful store. The variety of the quilts displayed are a wide range of colors &…read morestyles. The employees have all been knowledgeable and have helped w/my questions. I have also taken classes that have been very beneficial in helping me learn a new technique or skills. Appreciate that so much.

I'm visiting the Boise Meridian area from out of state. I was blown away by all the fabric,…read moreprojects on display, scrapbooking area & all the other hobby items. The ladies were very helpful & friendly. I wish I could have bought more items, but my suitcase is pretty packed now with the items I bought. I will definitely be back.

I like having a craft store that's a little different than the larger craft stores but the prices…read moreare so much higher. So I like to come in on the sale days and then the prices are more equitable to the other shops. That's annoying to have to do but whatever. They do have some unique stuff. Another thing that is annoying is their policy regarding exchanges. I purchased an item on a sale day but bought the wrong color. I went back a few days later to exchange it for the right color but was told that since the sale was over, I would have to pay full price for the right one. What!? I understand the sale was over but I wasn't trying to get additional items at the sale price, I just wanted an even exchange. There's absolutely no loss on their side whatsoever. It just seems to me that a smaller chain would be more reasonable and want to keep their customers.