Recently, I was in the market for a 100ft long plumbing auger which is used to unclog the sewer drain pipe that connects your home to the city sewer line. I did a Google search and got a hit for Ace Hardware at $59.99. When I entered my zip code for the store locator function, Blackhawk Hardware popped up as the closest Ace Hardware. I went to the store and quickly found the auger. I immediately noticed that the price was not the advertised price of $59.99, but was tagged at $79.99. The packaging of the item was a little different from the online photo but the specs were exactly the same and I was mostly excited by the prospect of unclogging the drains in my home. After I paid for the auger but before I pulled out of the parking lot, I pulled up the online ad for the tool and compared it to the one I had just purchased. I was rather taken aback when I realized that other than the design and colors on the wrapper, they were identical...right down to the manufacturer and the model number. My first thought was why does an Ace Hardware franchisee have different pricing than what they advertise on line? So, when I went back in the store to get a refund of the overpayment, I was told that they could not do an [in]store adjustment for the $20 difference, so I would have to return the item and then re-purchase it at the advertised online price. The return clerk advised me that the reason the prices were different was because the store (unlike Ace Hardware online) "has to pay rent." I was also told that I would have to show the online item and pricing to a manager for approval of the purchase. The manager also checked (via my telephone) to see if there was a stipulation limiting that price to online purchases only. Whew...how bizarre was that? A store that directly benefits from corporate advertising but refuses to automatically give customers the advertised price. In this case, it was a $59.99 tool but what if it was a $500 lawnmower on sale at $400? My advice to anyone shopping at this store is to check Ace Hardware's online pricing before you commit to any major purchases from Blackhawk Hardware. Caveat emptor...you have been warned! read more

My children and I purchased a $300 edger in janurary for my husbands birthday . He put it together in April when the Grass was ready to be edged . IT turned on and then after 5 minutes it stopped and he couldn't get it back on . We took it back to the store and after talking to the manager all they told us was it was a warranty issue . It is still not fixed and we have a brand new edger that black hawk was paid $300 and it doesn't work .this isn't a warranty when it is obviously a brand new piece of equipment that doesn't work . We shouldn't have had to do all the work with working with the manufacture. We have NEVER HAD SUCH BAD TREATMENT . Loyalty is everything when choosing what stores to bring our business to . We will never go back to that store . read more

WOW - I was speechless when I walked into this store!!! First, I was greeted and directed accurately to the area I was interested in. I was in hardware heaven - they had the most amazing selection of hardware - cabinet/door. I was able to find a unique handle for the barn door we just installed in our bathroom. In addition, I found new front entry door hardware and Bob was knowledgeable and super helpful. As if that wasn't and the staff in the ENTIRE store were unbelievably helpful/knowledgeable. I've never felt so welcome in a store. read more

The people here are always so helpful and will assist you with anything you could possibly need. I'll run in all the time for a drink since I work beside there. They also have complementary popcorn up front that's self serve which just makes the whole experience fun. read more

This place was beautiful with a very good variety of plants and garden decor. We were impress which turned our just looking into let's buy. After making our round and picking out some items, this is were the experience completely went downhill. We went to check out and the lady seemed to be busy helping another customer (didn't even acknowledge us) but we understood, she was busy. We waited and waited. The lady decided to head back to her station and didn't come back to help us. An older gentleman greeted us and asked if we needed help. This eventually led to the same lady coming back that failed to acknowledge us. We had a variety of plants and pots which led us to ask some very basic question. Her responded was pretty dry and snide. We wanted help from the expert. As we attempted to figure it out, we just walked out. It is a shame that she could not even provide us with basic service which led to the loss of a customer and sale. read more

Hardware and home improvement stores are not my thing, you can usually find me sitting on a riding lawn mower reading magazines or sitting in the car. Billy had to run into Blackhawk for something quick, I sat in the car. One minute later, my phone rings, "you're going to want to come in." When you walk in, it seems like an old school five and dime. They have all your basic needs for gardening or hardware, but then there's so much more, cooking implements, cookie jars, aprons, tea pots and gadgets you simply can't live without. Their employees are available to say hello or help you find what you are looking for. Don't forget to help yourself to the fresh popcorn at the front door. It's a little bit like walking back in time, in a good way. read more

I love Blackhawk! Unbeatable service, large selection, quality goods, reasonable prices. And it's so clean! They have an awesome kitchen/cooking section with all sorts of hardware that you would need to cook any sort of meal. Don't even get me started on their garden center--it's fantastic! And the flowers/plants are ALWAYS in tremendous shape, and I've never had one die on me. I go here on my lunch break just to walk around their beautiful gardens. And these people know their plants! They give expert advice on how to care for the plants you buy and will remember your name the next time you're there. This place always brings a smile to my face! read more

You need it? They have it! I haven't been to an ACE Hardware in a really long time; however, I recently visited Blackhawk and was amazed at the amount of products they have. The store is really huge and they offer everything from bathroom shower curtains, paint, gardening, to kitchen gadgets. They even offer popcorn as soon as you walk in. I easily get distracted in here because my eyes are constantly wandering to look at what else they carry...a bit overwhelming. My husband and I have a little running joke that if we can't find what we need at a store we go to Blackhawk and sure enough, there it is. I don't know why we just don't go there first...maybe that will change. The employees are very helpful! If they don't have what you need in stock, they will place an order and it'll arrive within a couple days. Like the old saying, "Ace is the place for me." read more

Blackhawk Hardware is a super cool place to experience. It's a Hardware store, gift shop, pet supply store, cooking and wine shop all in one. Or better yet, it's the LOVE CHILD of a Marshalls Home Goods Store and a Lowes Home Improvement Store. You name it and they most likely carry it. There is Staff literally around every corner and the best part, they are polite, professional and KNOWLEDGEABLE. Wow what a concept. The day I was there I made an impulse purchase, Conversation Cards which might I add have been a huge hit at our dinner table. I also indulged in the complimentary freshly popped popcorn. YUMMO! So go check out Blackhawk you will have a great time I promise. read more

The nicest, most helpful people work here. Go, spend an hour browsing and you'll meet a dozen of them. If I had the choice to have ANY store near my home, it would be this remarkable store. When I retire, I want to move to Charlotte and work here. read more

You know, I don't have a huge need for gardening equipment or replacement blades for my lawnmower, or a new chainsaw on the regular, but Blackhawk is an experience to be had...even if you just need a roll of tape or a box of nails. Park Road Shopping Center isn't the most glamorous place, but it's been around since the 50's and has a lot of character. Original brick, odd layout, old signage and all. Blackhawk is definitely the gem of this place. I recently needed a 500 watt halogen lamp for a photography project, and low and behold, both major hardware stores didn't have the one I needed in stock. Called up Blackhawk, and they had several. Walked in, greeted by a nice man, lead to the section, pointed out the options, went to the check-out counter, the woman greeted us and asked our names just as a gesture. THAT, ladies and gents, is how old fashioned customer service is done. I'm perfectly capable of helping myself, but these folks take a step further to make you just feel welcomed. Even if you don't want or need their help, they care about YOU. Just YOU. Not how much you spend. They also offered us free popcorn. Um, hell yes? Who doesn't want free popcorn? It's darn good popcorn, too. If I need something small for a project again, these guys are my go-to. Everytime. Here, here, to Blackhawk Hardware! read more

15 minutes until close. Let's check this place out. Small appliances? Wow, I did not expect that. Plus tons of kitchen gadgets. Lawn and Garden too?? Paint department. Four people asked me if I needed help finding anything. That doesn't happen in Lowes. That doesn't happen at Home Depot. Everything is neat and well organized, not a screw out of place! The cabinet/decorative hardware section is really quite impressive! Great selection. A lot of these items would be special order items at most stores. Although, the selection of other items in general is smaller than the big box competitors, the difference is the associates, their product knowledge and accessibility. At Blackhawk, you'll never have to tackle an employee to get help! read more

I live in Steele Creek but when I could not find what I needed from any of the do-it-yourself shops in my area, I knew just where to go. I headed bot Blackhawk Hardware, Inc., on Park Road (Charlotte, NC). This is a very busy strip mall with countless new and trendy eateries so although you will definitely find parking it may be an aisle over from your destination. After I parked my car, I entered the store and saw an employee seated on a stool near the front door. It was reminiscent of a Walmart Greeter and very welcoming. I knew what I needed so I asked the employee where I could find my widget. He directed me toward the back of the store but also identified the aisle where I could expect to find the item. The store is very well laid out as there is a colored aisle marker over every aisle and it is alphabetized. Once you get to the section you will notice that even within each section shelves have labels and numbers. My widget could not have been easier to find. While I was selecting the specific one that I needed another employee came by to ask if I needed any additional assistance with selecting my widget. When I said no, he went away pleasantly but (most importantly) immediately leaving me to think on my own without a lot of distracting small talk. After I had my thing, I realized that I rarely come to this side of town and that while I was there I should get any other things that I could think of for the project. I thought of two additional things that I could use, one of which I located myself in the next aisle and the other was a small magnifying glass. After walking down one or two more aisles in search of the magnifying glass I decided to enlist some help. I stopped the nearest vested employee (Bill M.) and asked him where I could find a small magnifying glass. He very pleasantly said that he would show me. The store sold two and he took me to see both which were located in different places based on their purpose. Neither suited my needs so I told Bill that I would pass on both items and go to the register. We shared a moment of conversation about my project and the world today and then we parted company. Bill was very nice and very knowledgeable about the store. Once at the register, I had a key made by another very amiable employee and was able to have all of my purchases rung up at that counter. I got my receipt and headed out of the store. If you are in need of any type of hardware, tool or even oddity go and check out the selection at this store. I am sure that you will find it is well worth the trip and that the employees are very professional and kind. A+ for BlackHawk and their staff!! read more

There is a sign on the sliding doors that says "Recently Names World's Best Hardware Store!" (Or something along those lines.) That statement is pretty darn accurate. The first thing you notice about this ACE is it's not like most ACE Hardware stores. It's jam packed with all the tools and materials you need for home/garden improvement, but also with fun home knick-knacks like pink feather-trimmed plastic gloves, or bookends in the shape of terriers. Yes, there is a free popcorn machine up front too! But what I love about BH is the service. Unlike some mega-hardware stores (you know, the ones that begin with an H and end in "ome Depot") where you can never get someone to help you find a screwdriver without turning on a siren. The folks who work at BH are knowledgeable, have worked at the store for awhile, and take time to assist. Even if you didn't ask a question, there will be someone offering help. read more

If you are looking for the coolest kitchen gadgets, bathroom accessories, items to fix random problems in your house, etc then this the THE place to go. They also have a huge selection of Christmas ornaments and gifts. You also get free popcorn to eat while you walk around. Great for kids. I am only giving it 4 stars instead of 5 because the bathroom is ridiculously tiny and outdated and has no place to change a baby. read more

The new dog wash is the bomb! Easy. And only $10! Towels provide. Easy access too.

Blackhawk has just about everything--hardware is only a small part of what you'll find there. I love the garden area and they offer a wide assortment of feeders, feed, birdhouses for bird enthusiasts. I also love their Christmas ornaments --quite a selection! But mostly want stands out is the service! The service is off the charts spectacular! Someone will pick up the phone on first ring 99 percent of the time and there is always someone knowledgeable to assist you in the stote. read more

Oh man... Blackhawk Hardware offers so much more than your typical Ace hardware store (of which they are affiliated with). Sure they have tools and garden stuff, but they also have tons of home goods and unique gift ideas. Grab a *free* bag of fresh popped popcorn and start cruising the aisles. Every single employee I encountered was cheery and helpful. I found a bunch of stuff that I usually only find on Amazon. The prices may seem a little high, but shop local son! read more

Oh wow! After I stepped in I thought, "Where am I again??" I stumbled into this place on a recent business trip to the area. The service is OUTSTANDING! I wish every store was like this. This is how you should feel when you go shopping. They also carry bowser dog beds and upcountry leashes/collars...wow! Psst, stop going to those other pet stores and come here! Awesome store! I spent way to much time in here! read more

This is not your usual hardware store. They pretty much have anything & everything you need for your home & FREE POPCORN!! And the Garden Center which is tucked away & down aways from the actual store is off the chain. The woman in the indoor store was very knowledgeable & showed us many exotic & unique plants. I walked away with more than I planned to purchase. Will be back on my next trip to Charlotte. read more

Blackhawk Hardware - Nurseries & Gardening Near Me - Charlotte, North Carolina

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This is our store of choice, the employees are nice and we could not be happier with the service and quality received each and every single time. read more

Warning: If you enjoy home related goods and like to piddle, you could lose hours here. Bring food--oh wait, you don't have to--they give you popcorn while you shop. This place is a zoo on weekends, but if you have the chance to go during a quieter weekday, you can zoom through the aisles marveling at everything from Tervis tumblers to outrageous (yet somehow tempting) metal bee door knockers. Ding ding! Salespeople are on their game--I spoke with four on two separate visits and was happy with my experience. Prices may be higher than big box stores, but the experience of a smaller home grown store is pretty special. read more

Bob Villa I am not so when I have to go to a hardware store, I gets a little intimidated. However, walking into Blackhawk instantly washes my apprehension away. Maybe it's the freakishly nice employees, good music or that every now and then I get a VIP parking spot right in front? Or maybe it's because of (as Nicole W said) "HomeGoods and Home Depot had a baby, Blackhawk Hardware would be it". So I can get nails then a colander and a martini mixer plus some free popcorn? Sold. read more

Blackhawk is a great place to go if you need something, but you're not quite sure what it is. The employees are super helpful! The only downside is that some of their stuff is pretty expensive but you find some good deals at the same time. I have a problem where I go in looking for one thing, and leaving with lots of other things that I find out that I needed. I went here for almost a year before I caved and got the popcorn, good luck if anyone can resist it for longer than that. It is delicious. read more

I recently fell in love with Blackhawk Hardware for several reasons. 1) It is right up the street from my house and next to my grocery store. I love being able to get there in 2 minutes or even walk there (if needed). 2) I was asked several times while there if I needed any help. Normally this would annoy me, but not at the hardware store. Inevitably, I always have a question about a product or a DIY solution, so it's nice to have the help available. Also, when you ask them a question, they actually know the answer and won't make up answers to get the sale (unlike the big (orange) box retailers that I am used to--"of course you can put this drain cleaner down your toilet, ma'am." (on the back, it says, DO NOT PUT DOWN TOILETS).) 3) The variety of products available is really cool. They have the usual hardware store kind of stuff, but also an extensive kitchen gadgets and linens section, pretty bathroom sets, a cards section, and a great garden section (and I assume in spring and summer this portion of the store is particularly awesome!) I could spend a while in this store just wandering around and seeing what they have to offer. The staff is really fantastic. They even have a rewards card that you can use to add up I will definitely do all of my shopping here from now. read more

Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # Filed on : June 15 2019 Filed by : Filed against : Blackhawk Hardware Inc 4225 Park Rd Shopping Center Charlotte NC 28209-2231 Complaint Description: I made a purchase through their website, was charged and never received any additional correspondence Please beware of placing big ticket orders from acehardware.com. I placed an order for a patio set on 5/19/19 and was told the order would be available for pickup on 5/29/19. After calling customer service a week ago, I was told my order would be available in a week. I finally called today 6/15 and was told the item was unavailable and the order was cancelled. I was never notified via email or phone. Almost a month later I still don't have my money or order. They have the worst customer service I've ever encountered in my entire life. read more

If HomeGoods and Home Depot had a baby, Blackhawk Hardware would be it. Filled with just about anything and everything, this store can give you some serious ADD. One minute you're checking out a cabinet, the next dog toys, party gear and a second later - bath goods. It's certainly overwhelming yet really intriguing at the same time. If there's *anything* you need for your home, and I mean just about anything, they probably have it here. Staff members are super nice and make sure that you're finding everything just fine (and don't be afraid to ask - this place is big). Plus, the free popcorn when you walk in definitely doesn't hurt, either! This is definitely one of those places you must visit on Park Rd - if for no other reason that it's impressive, a bit odd, and really great all at the same time. read more

This place has everything. I stopped in to check out the grill accessories and found so much more. When you walk in they have a popcorn machine for you to enjoy a treat while you shop and the smell kind of gets you in the mood, you know? The staff at Blackhawk are extremely helpful. I could walk 10 feet without someone asking me if I needed help. It was very nice. I tend to wander so it was nice to have someone to point me in the right direction. Prices were high, on just about everything I looked at but considering the neighborhood and the clientele, the place obviously does ok. read more

They have everything and anything you need! My fav part of the store is the plant section outside!! Right now they have 75% off outdoor flower pots, just got me some and so happy! They have a lot of neat stuff. Plus free popcorn! ;) read more

This store is so much more than Hardware! Incredibly knowledgeable staff, and a fantastic selection of tools, housewares, and paints makes this the finest hardware store I've ever encountered. Every time I shop there I am helped by employees that are happy to offer their expertise, and are always just a few steps away. I love the smell of fresh popcorn as you enter, and the seemingly endless display of beautiful home decor items. If you've never been to their garden center which is a few shops down to the right in the shopping center, you are really missing something incredible. The selection of plants are top of the line, the garden accessories are beautiful and they have allowed me to return plants no questions asked if I didn't like the way they looked. If you are ever looking for a present and are not sure what to get someone, browse Blackhawk for a little bit and you are sure to find too many ideas for just one occasion. read more

I love shopping here. Granted, it's a little more expensive than shopping at the big chains, but the experience is worth it. The service is above and beyond. So many friendly employees with actual knowledge about the products! They also carry Benjamin Moore paint, unlike some of the big chain stores. I have made it a point to go out of my way to shop here. I found it through a coupon they sent when I first moved into my apartment in SouthPark for $10 off a purchase and a free key copy. I've really only shopped here for paint, but they have lots of other handy items for home improvement, gardening, even home decor. Also, a nice clearance section if you are a bargain hunter like me. read more

Unfortunately we came on the wrong day and they were out of the gallon sized acid product we needed (around $8.99 for the gallon). When we asked if we could by 4 of the $4.99 quarts for the gallon price, the assistant manager absolutely refused, saying he'd lose money if he did that. We would have had to pay $20 for $8.99 worth. They are usually very high priced in every area, anyway, although I love the cool stuff you can find there. Needless to say, we left not buying anything, and went over to Little Hardware and got a gallon for $4.97 . read more

Mixed review for this store. I love the fact that it's got a large selection of odds and ends. Christmas stuff is off the hook! Amazing hardware area that really appeals to those of us that own older homes. We went looking for a tiny little spring for an interior door mechanism and found a wall full of springs, yay for us (boo for Lowe's). Good for wandering aimlessly too. Now for the bad. I believe this is an Ace franchise which is totally okay in my book but they don't advertise that fact so if you have an Ace card, you have to present it cause mostly they don't ask. The prices are retarded. 14 dollars for a single plastic Christmas ornament. I get it, store is in South End/park but really the prices are rediculous. read more

This place has everything. Pots to paint to bird houses! Anything you need, it's most likely here. There are two downsides: a 1 - the constant number of employees sitting around the ends of aisles or kind of creepily watching you to make sure you aren't stealing and 2 - the prices. Prices are much higher than other places. About 25% - 50% higher than other hardware/home improvement stores. Stop in if you really need something or shop elsewhere. read more

I was in Blackhawk today, and the sales people were very rude. The man who makes keys ignored me while he chatted with a friend, and he snapped at me when I asked him if he was the key maker. I left and got it done at the kiosk outside. Then I went up front to return something and was treated extremely rudely by the woman who has worked there forever. She, too, snapped at me.....loudly. My sister heard me talking about this, and she said that she was there a week ago to return a small item and that this same woman saw her waiting but didn't acknowledge her AND CONTINUED TO CHAT WITH HER FRIEND!!! She never did smile in the least for both myself and my sister. That's just common courtesy for salespeople. read more

Holy heck batman, every home item you would ever need in one packed in store! Me, overwhelmed? Yes. Me, able to get everything I need for the new place in one go? Oh yes. Service is super friendly and helpful. And, the store smells of buttery popcorn. read more

Terrible customer service. I purchased a Green Egg Grill in November and was told that, due to the need to replace, they would contact BGE and see if any portion would be covered under warranty. A week later, there was no follow up from Blackhawk Lawn and Garden department. I called back again and none of this had been communicated to the appropriate contact or BGE, but they committed to discussing possible partial coverage for replacement AND updating me before the end of the day. I had to call back (because they failed to follow up), wait on hold only to be told the conversation hadn't been had with the GM and they "weren't gonna be able to do it." Poor customer service, poor follow up and reall disappointing experience for such a large purchase. I would not recommend buying here. read more

Amazing customer service. Unlike big box stores, there are always plenty of friendly and knowledgeable staff around who want to help. It's a pleasure to go in here and get advice on products I'm looking for, or projects I'm working on, from people who really know what they're talking about. Great selection, hard to find items, awesome fresh popped popcorn too! Garden center is also fantastic. Please support this local business - they really deserve it! read more

Forget the popcorn; if you have a problem this should be your go to place. They are very helpful. I had a plumbing problem and they took the time to drill out a stop on a $0.99 fitting to solve my issue. No extra charge and all done with a smile, you can't beat this service. In addition they have a great selection of pulls, hinges and other hardware for cabinets and doors. If they don't have it they will tell you who does. I use to think their prices were a bit more than the box stores but I have since bought a Weber grill there and I think I saved a few dollars over the box stores. Great place and it is near Suarez for pastries. read more

Blackhawk isn't just a hardware store; it's a Charlotte tradition. You'll read about it again and again in "Best of" polls for good reason. For one thing it's a remnant of an earlier time, although it's thoroughly modern, too. You walk in and there's the giant weigh scale (I won't go near it, but my grandmother was quick to step up well into her 80s) and the popcorn dispenser- help yourself to a scoop as you browse around. The staff- many who've been here since it opened in 1977 or shortly thereafter- are helpful and knowledgeable. The stuff- though- that's where it really gets interesting. There's a little bit of something for everyone. Looking for an odd-sized screw or some PVC pipe for your plumbing project? They've got it. How about a handblown glass hummingbird feeder? Check. Fertilizer? Check. A doormat? Check-a-roonie; there are hundreds to choose from- basic to high end monogrammed. Tervis tumblers? A bazillion cabinet hardware fixtures? Shower curtains? How about some Kilz for that paint project? Top it off with a monogrammed cup holder or decorative plant holder, and you begin to get the picture. In fact, if I had an elderly relative whose stamina prevented anything but one outing, I'd take her to Blackhawk Hardware. Although you seldom find the lowest prices here, you will find unique gifts, friendly folks, and a one-of-a-kind, relaxing shopping experience. read more