Surprised by the negative reviews, but seem to be related to the late hours/China airlines access…read more I came in on Priority Pass and I haven't been to this airport in likely two years, so what do I know (although DO try the ramen vending machine - so good!!) Service was friendly and fast, the place was quiet and empty and had multiple types of seating options. The single stall bathrooms were clean and updated. I didn't eat any of the food options, which were akin to a Hilton Garden inn breakfast - oatmeal with toppings, scrambled eggs made from some sort of premixed egg, hard boiled eggs, cut cheese and ham, some hot bacon and sausace. Oranges and apples abounded and there were some trail mix and candies. Decent spread - just about what I would imagine for an airport of this size. I'd absolutely come back!

Worst airport lounge I've ever been to in the world…read more You're allowed access 3 hrs before takeoff. I came 3 hrs and 20 minutes prior to takeoff, thinking it was 3 hrs before boarding. After I had paid and sat down, the staff member came to my table and asked me to leave and come back later. I also witnessed her loudly telling another traveler that he needs to pay for his two infants like after he has already paid and was getting food, like he was trying to take advantage of them or something. The rudest staff at a lounge I've ever encountered. Food at the hot bar was cold and barely edible. They only had miller lite and bud light for beers, the tap wasn't working. The bartender wasn't friendly about it either. Ambiance was OK, but it took them forever to clean tables. The dirty plates at the table next to me sat there for over an hour. I get it, jobs are hard, life is hard. But a basic level of professionalism is expected at airport premium lounges...

I've visited this lounge many times. Because I travel for work frequently, I'm here about once a…read moremonth and have been for the past year. A quick note: this review applies only to the Aspire Lounge in Terminal 4. I have not visited the Terminal 2 location at Ontario International Airport. Having visited a wide range of airline lounges, I have plenty of points of comparison. Overall, I'd rate this lounge a solid 3 out of 5. It's not great, but it's not terrible either -- kind of like the airport itself. The staff do a good job keeping the lounge reasonably clean. I've never seen food scattered on the floor or overflowing trash cans. Contrary to some other reviews, I've also never had any issues with the staff. They've always seemed friendly and helpful. Another plus is that the lounge has never been overly crowded during my visits, so finding a seat hasn't been a problem. It's also fairly spacious, especially for a smaller airport. Some other Aspire lounges I've visited are tiny, consistently packed, and so cramped that moving around with luggage can be difficult. But it does have some issues. First, the coffee situation is surprisingly bad. This may not matter much for some, but having a good cup of coffee is one of the things I look forward to in a lounge. Ontario Airport doesn't have a lot of other options here either, as many of the other places that serve coffee close late afternoon and the vending machines are hit or miss (I've definitely lost some money in these). A while back, they replaced the cappuccino and specialty coffee machine, which frequently malfunctioned, with a newer machine that uses coffee packets to make different drinks. Unfortunately, the new machine rarely works either. I would say that in my last six visits, it worked once. Even then, the only available options were flavored coffee and decaf. Most of the time, there's simply a Post-it note on the machine stating that it's out of service. As for the drip coffee, it's not much better. When it's available, it often appears to have been sitting out for a long time. Second, the lounge hours are puzzling. Some days it closes as early as 6:00 p.m., which seems far too early given the number of flights departing later in the evening. About an hour before closing, staff block off half the lounge and begin making frequent closing announcements. On other days, however, the lounge remains open until 11:00 p.m. If you're coming here for the first time and have an early evening flight, definitely check ahead to see if its open. Finally, the Wi-Fi has been unreliable. I've haven't successfully connected to the Aspire guest network the last few times I've been here. The login page appears, but there doesn't seem to be any way to complete the connection process. The airport's Wi-Fi network, flyONT, has been similarly unreliable and often won't connect either, so that's not an option either. This is the only airport and lounge where I've consistently experienced these issues. Overall, the lounge is okay if you need a quiet place to sit and relax before your flight. I hope they address the coffee and Wi-Fi issues, though.

George is the best. Very friendly service even while efficiently checking people in and clearing…read moreoff tables. Looks like he is the bartender too!

My first time at the American Express Lounge, and I had a great experience! Maria was an amazing…read morebartender--very friendly, welcoming, and provided excellent customer service. I'll definitely be coming back!

Came here on a Saturday morning around 830. No wait to get in but place was fairly crowded . At…read moreleast 75% full. Very friendly staff. Appreciate the hard work they do Breakfast items: sausage patties, bacon, eggs, bagels, English muffins, potatos, oatmeal Note: per the bartender, no brown spirits before 1030am.

Small town feel…read more It's no podunct station, its a bright, clean, modern, and efficient airport just outside of LA and home 47 miles to the south. Every time I use this airport I'm reminded of San Jose airport but much more modern. Clean and efficient just as I imagine the home office likes it. Early in the morning the cavernous space is stark, only one employee a service porter stood out his name is james. He was observant and informative.

Arriving at terminal 4 on Oct 1, 2026, my brand new white suit case was dragged on very rouge and…read moreblack surface and left many damaging on all four surfaces and parts of the zippers, as well as very black marks that are not cleanable. I traveled frequently and this never happened to my other suit cases. Normal loadings won't create these kind of marks that were deep into the material. I can't help suspecting that this was done intentionally!!! Very furious!

Had a great experience at The Centurion Suite by American Express! After checking in on the first…read morefloor, we received wristbands that could be used to redeem drinks upstairs. Each person could get up to two drinks, with a great selection including water, red and white wine, beer, and cocktails. Being able to grab a couple of drinks before heading into the concert was such a nice perk and made the whole experience even more enjoyable.

Really worth the money to get into this lounge. They have fresh pressed juices and the breakfast…read morehad an option for people with dietary restrictions. My personal favorite was the gluten free blueberry cake and the avocado toast. There were also rice crackers to munch on and fresh fruit. I saw them change out the food often so everything was freshly made. At the entrance there's also bananas and cookies to take to go

As a frequent flyer on American Airlines, I often find myself visiting Admirals Clubs before my…read moreflights at airports with an Admirals Club or a partner lounge. While the clubs used to be spacious with decent food and drink offerings and excellent service, the clubs have become much busier with fewer seats available and average food and drink options. It seems that everyone has access to an Admirals Club nowadays and brings their entire families. This particular lounge is a medium-size location near SNA Terminal A, Gate 8. I've been here off and on throughout the years. I have yet to see it more than half full, but I probably fly in and out of this airport at times not quite busy as others. There is a nice seating area along with a business center around the corner. There is a small bar when you first walk into the club after leaving the reception area, and that's the area the food and drinks are set up. They serve complimentary hot food throughout the day from soups, Mac and Cheese, sandwiches, meatballs, and breakfast items (not all at once though). There are charcuterie offerings, dessert trays, a salad bar, hot and cold non-alcoholic drinks, snacks, and then house drinks. I was disappointed to learn that while you can pay for premium drinks, there are no longer prepared meals available for purchase as they used to have at this location and still offer at other locations. I asked the bartender about that, and he said I could go downstairs, buy something at Ruby's, and bring it back upstairs to the Admiral's Club. While I appreciate that offer, I didn't need to go downstairs to Ruby's. Today, I enjoyed the lemon orzo soup and the cheddar green onion risotto. I also appreciated how jelly beans are offered as one of the snacks. The staff were very helpful and even came out to ask if anyone was on a particular flight that had a flight change. Access to the lounge is easy to get whether through the Citi Executive World Mastercard with free access for you and up to two guests. You can also pay $175 for up to three authorized users each receiving their own lounge access (with up to two guests). Also, One World alliance flyers with a certain status can access Admirals Clubs. There are also Flagship Lounge and Flagship First Dining locations, which offer much more than just Admirals Clubs. I'm confident that making it easy to get Admirals Club memberships has led to lounges being overcrowded though now that you have to pay for authorized users instead of getting them for free in recent years, that may help. You can also redeem AAdvantage miles for membership or access to the Admirals Club.

We are chilling here before our long flight on American Airlines to JFK and the food is pretty…read morelame. At least they have spa water and a clean bathroom. The check in is easy if you are flying biz or 1st class. Not a bad way to start our trip.

The best spread and service I have ever seen at an airport lounge! Terminal 4 Aspire Lounge was…read moreperfect!

Brand new airport lounge opened up today at Ontario International Airport terminal 2 and 4…read more Wonderful service, staff are friendly and all the food are fresh and self serve.

Here on a business trip and first time here at the Long Beach Airport. It is such a boutique…read moreairport. Waiting by employees asked if I needed help. I just stop to take some good photos for this review. Very easy to get to baggage claim and ride service. In addition, so clean. A must visit.

Unlike the previous reviews where I was either here as a passenger or here by car to pick up (using…read morethe cell phone lot), this time I came to meet a passenger using public transportation (bus). Came here a bit early to had a chance to take more pictures and check out more of the airport. -- the rental car building is very close to the terminal and consists of the major vendors (Hertz, Avis, Budget, Thrifty, Dollar) -- no jet bridges, so all planes use portable ramps to get passengers on/off -- free wi-fi worked well and didn't require any PII to be entered -- filtered water dispensers are throughout, allowing one to fill their reusable water bottles. -- no airport lounges here -- there is a dedicated TSA line when entering the secure area -- there are two bus stops. the more usable one (going to downtown Long Beach) is on the other side of parking, past the taxi stands. -- is definitely very convenient for folks who fly Southwest

Ontario is so much easier to get in/through than LAX. I arrived early just in case. I already…read morechecked in online for my flight so I just need to drop off the luggage and several counters were open for people like me. I checked my baggage, went through TSA, and arrived at my gate in 45 minutes. I can't help but wonder how many people plan to visit L.A. for the 2028 Olympics know about ONT as an alternative to LAX. ONT may not have as many shops like LAX or LGB, but it has a lot vending machines. I even found several Kabins for people to wait with privacy. What a great idea! One thing ONT needs to work on is to provide charging stations in the waiting area for passengers. Passengers should also bring a light jacket in the carry-on as A/C in the waiting area can get really cold.

What could improve, yelp? Everything's. Everything could…read moreimprove, Yelp. I'm sitting here in a crappy cafe because Alaska Airlines has screwed me. That is 0 for2 at this airport. The first time, a couple months ago, Alaska Airlines gave us a hard time about arriving too late. The glaring issue is I've been to many airports, including international airports, and I've never had such terrible customer service. I should be able to print my boarding pass, but for some reason they retire you to go speak to an agent. Then TSA was also horrendous and inefficient. Suck a small airport should not have these issues. LAX is more efficient, JFK is better. Palm Springs is small and better. Minneapolis is seamless. This place STINKS!! Today, we were running late. When we get to the counter, we're informed we've missed the plane and need to rebook. There were still 40 minutes with no TSA line to board. Alaska then informed us we needed to arrive 50 minutes before the flight. Nope, now we had to pay $150 to rebook/missing fought. We are now waiting 6.5 hours until the next flight because the idiots at the counter could not figure out how to get stuck a simple task done. Then the other representative was extremely rude to the family checking in an oversized bag. Nasty all spend this morning and my only other time. We learned we could not take our vehicle out since our reservation was activated. So we had the option to go to a coffee shop or chill out for a quarter of the day since the employee needed to get $150 out of us. Shameless!! Fck this airport.

The lounge is located inside South Coast Plaza. It was around Christmas time, so we went to have a…read morebreak from the very busy mall and get away from all the people. They had a room available for us with a couch and we started ordering some refreshments. We stayed about an hour and it was really peaceful. Everything was complimentary, but always nice to tip.

Can't believe we've been missing this all this time! Beautiful facility, excellent staff, nice…read moreamenities! We definitely need to come by more often!