I wanted to take a moment to give a very well-deserved shout-out to Mike, Nung, and the entire team…read moreat Norman Mike Auto Services for another excellent experience!
I brought my vehicle in on September 23, 2026 (9/23/26) because of an issue with my alternator, and once again, I was extremely happy with the service I received. From the moment I arrived at the shop, I felt welcomed. They remembered who I was from my previous visits, and that personal touch really means a lot.
Mike and Nung are both very professional, knowledgeable, honest, and straightforward. They take the time to properly diagnose the vehicle and explain exactly what is wrong, what needs to be done, and what to expect. I never feel like I am being pressured into unnecessary work. Their pricing is also very fair and reasonable, which I greatly appreciate.
For my alternator repair, I arrived early without an appointment. Even though auto shops can get very busy, especially around the weekends, Mike told me they could take care of it that day. He knew exactly what I needed and even got the part ordered before finishing up my invoice so they could get the process moving. The repair was completed in a very timely manner, and that has been consistent with my experiences here. They give you a realistic timeframe for the work, and many times they have had my vehicle ready even sooner than I expected.
I also want to acknowledge something that is long overdue. During Mother's Day weekend, I brought my vehicle in to have both of my front wheel bearings replaced. If I remember correctly, it was the Saturday before Mother's Day, and they were working a shorter day. Despite how busy the weekend was and knowing that everyone wanted to spend time with their families, they still made sure the work was completed properly and got me back on the road in a timely manner. I never forgot that and wanted to make sure I finally mentioned it.
The shop itself is clean and well maintained, and the technicians and staff have always made me feel comfortable and welcome. You can tell that they take pride not only in the work they perform, but also in how they treat their customers.
Thank you again to Mike, Nung, the technicians, and everyone at Norman Mike Auto Services for taking care of my car and for consistently providing such professional, honest, knowledgeable, and friendly service. It's reassuring to have an auto shop where I can bring my vehicle and feel confident that I'm being treated fairly and that the job will be done right.
You guys have definitely earned my appreciation and gratitude. Keep up the excellent work!