These guys are the real deal - if you are in doubt, doubt no more and read…read more We reached out to 3 different companies to perform cleaning and level 2 chimney inspection and cleaning for a home we recently bought. 5 fireplaces, 4 gas inserts, one log burning, all in a historic 1870s home. Being out of state, we used Yelp and read good things. Pricing wise, they were not the cheapest, but there is a reason. FireTec was super communicative on what we are to expect, and super responsive to questions. They called to confirm the day of appointment, and showed up on time, masks on, shoe covers, and armful of floor pads and coverings (more on this later. The tech came and was friendly, respectful of the COVID situation, and careful with our home. Every fireplace they worked on was meticulously prepared and protected to ensure no damage or dirt would get on our floor. During the visit, they even updated me on findings as they went along and also how they were going to charge me less than estimated as certain chimneys did not require the level of inspection requested or originally thought to be needed. At the end, 3 of our gas inserts needed new control modules as the batteries leaked and damaged the units. They showed me the issue and again were transparent on what was needed. Now, I could leave the review as is, but this is what going above call of service means. The tech, bothered with a small finding in the video inspection, called me back after he left asking if he could come back and recheck one of our chimney. I am glad he did, as he discovered that one of our fireplaces was blocked off by previous owner, and it was not safe to be used. Being a father with 2 kids in the house, this is the kind of service expected. FireTec ordered the new gas inserts control modules and called me much earlier than the scheduled appointment asking if I was available to get the gas inserts fixed with the new control modules. Apparently their tech was freed up and available. Fast forward, our fireplaces are clean, inspected for safety, and gas inserts working as expected. And as if that wasn't enough, they send a thank you card. This is how you are customer centric. It's hard, but not impossible!

The guys were on time and quickly diagnosed my issue. They fixed It in no time. Very professional…read moreand fast with a high quality resolution.

Chimney Cricket came out on time and was very honest. Unfortunately we have to have some repairs…read moredone on the outside before they could do the inside. They didn't charge us, which we thought was so kind.

We've had our fireplace(s) serviced by Chimney Cricket for years. They do a nice thorough job…read morecleaning and are very respectful of our indoor space. The service people are polite and friendly. Pricing is fair. I highly recommend

We needed the top of our chimney rebuilt involving masonry work and we wanted to upgrade our gas…read morefireplace with a quality fireplace insert. They did an excellent job with both. They have quality staff who really know what they are doing. We were very happy with the work. The few concerns we had were addressed quickly and fully resolved. They are definitely a top notch company.

Got back to me quickly and was able to come out the same week. He was able to diagnose the problems…read morewith both of my gas fireplaces.

Excellent work at a reasonable rate, and was able to start work within 2 weeks of outreach! Charles…read moredid brick pointing service for us, mostly redoing a past shotty job. Came first for a free quote, pointing out what was mishandled and how he would amend. Fully recommend. Thank you!

Called a few masons for a job repointing our pillars. Charlie came out promptly and gave us a fair…read morequote for the pillars and pointed out other spots on our house that needed attention including being able to see through the mortar on the chimney. His team showed up when they said they would, worked professionally, and walked me through everything at least 3 times during the project. I got three quotes for the job. Total Care Restoration was inline with another company. A third company quoted thousands more.

Great store sold us a beautiful fireplace insert, would definitely purchase another from them. Had…read morethem install it too, very professional.

NOT RECOMMENDED! Threw big money for a new construction project at these people only to encounter…read moreaggravation after aggravation. Placed order in JUNE, scheduled for NOVEMBER installation, but they didn't start until FEBRUARY. Installers left a mess, tore up a lawn, promised to fix things but didn't. They also failed to provide what was ordered. F this company!

Excellent experience. Mitch and Joe were very professional and responded timely to our repair. They…read moreprovide a same day assessment and estimate. They were even able to work it into their schedule that same week and finished in less time than they originally planned. Great value for the cost and my wife and I are most pleased with the results. Definitely would recommend and use in the future.

From the owner: Never worry again about a contractor who doesn't show up when they say they will. TAC-1 Services…read moreprovides clear communication and is extremely reliable. We will be there when we say we will and stay until the job is done. Count on it.

My chimney needed some extensive work. I was very happy with the work that Daniel and his helper…read moredid on my chimney. Quick to respond, excellent communication, friendly, very clean, and hard working!

Daniel and Mid-Town Chimney Sweeps are outstanding. Service was very well done. Pricing was better…read morethan other quotes. Very friendly people! I highly recommend them.