Air Systems Mechanical has cost me over 1000 hours of sleep. I hired them to install a brand new top of the line heater 3 years ago and there have been noise and vibration issues since the day it was installed. The equipment has been blamed from the beginning.   They tried to solve the problem for around a year and made no progress. I got a call from Sam the owner and he basically told me to take my business elsewhere. I brought up online reviews and he agreed to continue troubleshooting. Various other steps were tried with no success. Trane sent a field rep and an engineer to check the equipment and even replaced the outdoor unit. The noise and vibration remained. Around the 3 year mark Air Systems Mechanical decided to walk away and leave it as my problem. In my last phone call with Sam he called me a difficult consumer, told me not to bother him anymore, and hung up on me.   I was left with two apparent but equally unacceptable options. I could either learn to live with very little sleep in the winter or trash the system I just finished paying off and buy something else. I scoured the internet looking for a third option. Finally I came across an installation manual for the unit posted by a HVAC company in Texas. I noticed several discrepancies between the manual and the actual install. I emailed Sam and his service manager to let them know and offered to remove my negative reviews if they could rectify the situation. My email was ignored and used against me in one of their replies saying something about "giving into my demands". Next I posted excerpts from the install manual and what I found with the actual install. In attempting to refute me online and telling me everything that they had done correctly they unwittingly led me to what I believe is the root of the problem. The PVC pipe that runs through the concrete block to connect the outdoor and indoor unit is completely loose in the wall. They claim it was sealed with mortar and silicone when the unit was installed. I have provided pictures and it is obvious this was not done. It looks like the original sealant from when the house was built 30 years ago with big gaps between the PVC and concrete. I now know this is what is referred to as system isolation. It is explicitly stated in the installation manual that this needs to be done properly to alleviate sound and vibration transmission. I am confident correcting this will solve the problem. I will update once I know for sure.   Air Systems Mechanical has responded to all my posts with lists of reasons why the noise and vibration issues are not their fault. What they have not done is addressed the lack of proper system isolation (as described in the manual) and explained why the PVC (as shown in the pictures) was not secured and sealed correctly when the system was installed. At this point any response from them other than an apology and an offer to rectify this is just further evidence of how far they are willing to go to shirk responsibility and try to cover up their mistake.    All the employees I worked with at Air Systems Mechanical were extremely friendly and professional. They were so focused on a system issue I can almost forgive them overlooking this installation issue. The way however I have been treated by Sam the owner is inexcusable. read more

Air Systems Mechanical has cost me over 1000 hours of sleep. I hired them to install a brand new top of the line heater 3 years ago and there have been noise and vibration issues since the day it was installed. The equipment has been blamed from the beginning.   They tried to solve the problem for around a year and made no progress. I got a call from Sam the owner and he basically told me to take my business elsewhere. I brought up online reviews and he agreed to continue troubleshooting. Various other steps were tried with no success. Trane sent a field rep and an engineer to check the equipment and even replaced the outdoor unit. The noise and vibration remained. Around the 3 year mark Air Systems Mechanical decided to walk away and leave it as my problem. In my last phone call with Sam he called me a difficult consumer, told me not to bother him anymore, and hung up on me.   I was left with two apparent but equally unacceptable options. I could either learn to live with very little sleep in the winter or trash the system I just finished paying off and buy something else. I scoured the internet looking for a third option. Finally I came across an installation manual for the unit posted by a HVAC company in Texas. I noticed several discrepancies between the manual and the actual install. I emailed Sam and his service manager to let them know and offered to remove my negative reviews if they could rectify the situation. My email was ignored and used against me in one of their replies saying something about "giving into my demands". Next I posted excerpts from the install manual and what I found with the actual install. In attempting to refute me online and telling me everything that they had done correctly they unwittingly led me to what I believe is the root of the problem. The PVC pipe that runs through the concrete block to connect the outdoor and indoor unit is completely loose in the wall. They claim it was sealed with mortar and silicone when the unit was installed. I have provided pictures and it is obvious this was not done. It looks like the original sealant from when the house was built 30 years ago with big gaps between the PVC and concrete. I now know this is what is referred to as system isolation. It is explicitly stated in the installation manual that this needs to be done properly to alleviate sound and vibration transmission. I am confident correcting this will solve the problem. I will update once I know for sure.   Air Systems Mechanical has responded to all my posts with lists of reasons why the noise and vibration issues are not their fault. What they have not done is addressed the lack of proper system isolation (as described in the manual) and explained why the PVC (as shown in the pictures) was not secured and sealed correctly when the system was installed. At this point any response from them other than an apology and an offer to rectify this is just further evidence of how far they are willing to go to shirk responsibility and try to cover up their mistake.    All the employees I worked with at Air Systems Mechanical were extremely friendly and professional. They were so focused on a system issue I can almost forgive them overlooking this installation issue. The way however I have been treated by Sam the owner is inexcusable. read more

Air Systems Mechanical has cost me over 1000 hours of sleep. I hired them to install a brand new top of the line heater 3 years ago and there have been noise and vibration issues since the day it was installed. The equipment has been blamed from the beginning.   They tried to solve the problem for around a year and made no progress. I got a call from Sam the owner and he basically told me to take my business elsewhere. I brought up online reviews and he agreed to continue troubleshooting. Various other steps were tried with no success. Trane sent a field rep and an engineer to check the equipment and even replaced the outdoor unit. The noise and vibration remained. Around the 3 year mark Air Systems Mechanical decided to walk away and leave it as my problem. In my last phone call with Sam he called me a difficult consumer, told me not to bother him anymore, and hung up on me.   I was left with two apparent but equally unacceptable options. I could either learn to live with very little sleep in the winter or trash the system I just finished paying off and buy something else. I scoured the internet looking for a third option. Finally I came across an installation manual for the unit posted by a HVAC company in Texas. I noticed several discrepancies between the manual and the actual install. I emailed Sam and his service manager to let them know and offered to remove my negative reviews if they could rectify the situation. My email was ignored and used against me in one of their replies saying something about "giving into my demands". Next I posted excerpts from the install manual and what I found with the actual install. In attempting to refute me online and telling me everything that they had done correctly they unwittingly led me to what I believe is the root of the problem. The PVC pipe that runs through the concrete block to connect the outdoor and indoor unit is completely loose in the wall. They claim it was sealed with mortar and silicone when the unit was installed. I have provided pictures and it is obvious this was not done. It looks like the original sealant from when the house was built 30 years ago with big gaps between the PVC and concrete. I now know this is what is referred to as system isolation. It is explicitly stated in the installation manual that this needs to be done properly to alleviate sound and vibration transmission. I am confident correcting this will solve the problem. I will update once I know for sure.   Air Systems Mechanical has responded to all my posts with lists of reasons why the noise and vibration issues are not their fault. What they have not done is addressed the lack of proper system isolation (as described in the manual) and explained why the PVC (as shown in the pictures) was not secured and sealed correctly when the system was installed. At this point any response from them other than an apology and an offer to rectify this is just further evidence of how far they are willing to go to shirk responsibility and try to cover up their mistake.    All the employees I worked with at Air Systems Mechanical were extremely friendly and professional. They were so focused on a system issue I can almost forgive them overlooking this installation issue. The way however I have been treated by Sam the owner is inexcusable. read more

Air Systems Mechanical has cost me over 1000 hours of sleep. I hired them to install a brand new top of the line heater 3 years ago and there have been noise and vibration issues since the day it was installed. The equipment has been blamed from the beginning.   They tried to solve the problem for around a year and made no progress. I got a call from Sam the owner and he basically told me to take my business elsewhere. I brought up online reviews and he agreed to continue troubleshooting. Various other steps were tried with no success. Trane sent a field rep and an engineer to check the equipment and even replaced the outdoor unit. The noise and vibration remained. Around the 3 year mark Air Systems Mechanical decided to walk away and leave it as my problem. In my last phone call with Sam he called me a difficult consumer, told me not to bother him anymore, and hung up on me.   I was left with two apparent but equally unacceptable options. I could either learn to live with very little sleep in the winter or trash the system I just finished paying off and buy something else. I scoured the internet looking for a third option. Finally I came across an installation manual for the unit posted by a HVAC company in Texas. I noticed several discrepancies between the manual and the actual install. I emailed Sam and his service manager to let them know and offered to remove my negative reviews if they could rectify the situation. My email was ignored and used against me in one of their replies saying something about "giving into my demands". Next I posted excerpts from the install manual and what I found with the actual install. In attempting to refute me online and telling me everything that they had done correctly they unwittingly led me to what I believe is the root of the problem. The PVC pipe that runs through the concrete block to connect the outdoor and indoor unit is completely loose in the wall. They claim it was sealed with mortar and silicone when the unit was installed. I have provided pictures and it is obvious this was not done. It looks like the original sealant from when the house was built 30 years ago with big gaps between the PVC and concrete. I now know this is what is referred to as system isolation. It is explicitly stated in the installation manual that this needs to be done properly to alleviate sound and vibration transmission. I am confident correcting this will solve the problem. I will update once I know for sure.   Air Systems Mechanical has responded to all my posts with lists of reasons why the noise and vibration issues are not their fault. What they have not done is addressed the lack of proper system isolation (as described in the manual) and explained why the PVC (as shown in the pictures) was not secured and sealed correctly when the system was installed. At this point any response from them other than an apology and an offer to rectify this is just further evidence of how far they are willing to go to shirk responsibility and try to cover up their mistake.    All the employees I worked with at Air Systems Mechanical were extremely friendly and professional. They were so focused on a system issue I can almost forgive them overlooking this installation issue. The way however I have been treated by Sam the owner is inexcusable. read more

Air Systems Mechanical has cost me over 1000 hours of sleep. I hired them to install a brand new top of the line heater 3 years ago and there have been noise and vibration issues since the day it was installed. The equipment has been blamed from the beginning.   They tried to solve the problem for around a year and made no progress. I got a call from Sam the owner and he basically told me to take my business elsewhere. I brought up online reviews and he agreed to continue troubleshooting. Various other steps were tried with no success. Trane sent a field rep and an engineer to check the equipment and even replaced the outdoor unit. The noise and vibration remained. Around the 3 year mark Air Systems Mechanical decided to walk away and leave it as my problem. In my last phone call with Sam he called me a difficult consumer, told me not to bother him anymore, and hung up on me.   I was left with two apparent but equally unacceptable options. I could either learn to live with very little sleep in the winter or trash the system I just finished paying off and buy something else. I scoured the internet looking for a third option. Finally I came across an installation manual for the unit posted by a HVAC company in Texas. I noticed several discrepancies between the manual and the actual install. I emailed Sam and his service manager to let them know and offered to remove my negative reviews if they could rectify the situation. My email was ignored and used against me in one of their replies saying something about "giving into my demands". Next I posted excerpts from the install manual and what I found with the actual install. In attempting to refute me online and telling me everything that they had done correctly they unwittingly led me to what I believe is the root of the problem. The PVC pipe that runs through the concrete block to connect the outdoor and indoor unit is completely loose in the wall. They claim it was sealed with mortar and silicone when the unit was installed. I have provided pictures and it is obvious this was not done. It looks like the original sealant from when the house was built 30 years ago with big gaps between the PVC and concrete. I now know this is what is referred to as system isolation. It is explicitly stated in the installation manual that this needs to be done properly to alleviate sound and vibration transmission. I am confident correcting this will solve the problem. I will update once I know for sure.   Air Systems Mechanical has responded to all my posts with lists of reasons why the noise and vibration issues are not their fault. What they have not done is addressed the lack of proper system isolation (as described in the manual) and explained why the PVC (as shown in the pictures) was not secured and sealed correctly when the system was installed. At this point any response from them other than an apology and an offer to rectify this is just further evidence of how far they are willing to go to shirk responsibility and try to cover up their mistake.    All the employees I worked with at Air Systems Mechanical were extremely friendly and professional. They were so focused on a system issue I can almost forgive them overlooking this installation issue. The way however I have been treated by Sam the owner is inexcusable. read more

In December of 2016, I was in need of a new heat pump system for my home and simply went looking for HVAC contractors on the internet to obtain bids. I had 4 contractors come and submit bids. After listening to their presentations, only 1 stood out and the bid was not the only deciding factor. Air Systems Mechanical laid out 3 choices or levels of efficiency and the necessary equipment to make my home comfortable. They were very knowledgeable, professional, courteous and timely. I had recently called them back to help me hook up the thermostat to my smart phone and they were here the next day. I am very happy with my choice! read more

I have been using Air Systems Mechanical for the last several years and have been impressed with the expertise of the technicians. Any time I call I am able to speak to a person or get a call back in a short period of time. My first experience was having a technician work on my heating system and I was pleased. That being a positive experience I had them install a gas line and heater for the pool. Last week Air Systems Mechanical Installed air conditioning. The job was started and completed as agreed. The technician was knowledgeable and respectful answering all my questions. All of my experiences have been positive. read more

Always excellent service! We have been dealing with Air Systems for several years now and they are very professional. We've gotten a new heat pump, boiler, and tankless hot water system from Air Systems. People have seen the work they did on the boiler and the tankless hot water system and comment on how neat of work they did installing it. Everything they do is explained to you. We purchase the service where they come twice a year to make sure everything is in working order. It is worth the peace of mind knowing everything is in good shape for the season. read more

I love this company! They have taken care of my HVAC concerns ever since i needed a new system installed. They were very helpful through the whole process and answered all my questions. Helped find the best ways to make my heat and air work well throughout my home. They are always on time and sometimes early. And the service personnel are always nice and explain what they are doing when they come for their spring and fall check ups, or if I have a problem. read more

I have used Air Systems Mechanical for 10 years for both my annual maintenance contract and any repairs. Most recently, Air Systems replaced my water heater. As always, the service was professional, on time, clean, and performed with a level of care as if they were working in their own home. Air Systems has consistently provided me with honest, top quality service. I would recommend Sam and his team without reservation. read more

I called to have service at my fathers house, he had no cooling in his house and it was 90 degrees outside...They had someone there that day!! His air conditioner fixed very quickly and even took the time to explain the thermostat to my dad! These guys are great! And everytime I call Erin at the desk is always helpful, polite and funny! I recommend them to EVERYONE! I will not use anyone else. THANKS AGAIN! read more

So very happy with prompt response for the air conditioner! It went out during the middle of the night during the heat wave. We left a message at 4 A.M. and had a follow up call once they were in the shop. By 11A.M. a repairman was at our door, repair completed and we were back in service. Tech was courteous, knew how to detect the issue at hand and made us one happy customer! Thank you! Rodger D. read more

We have used this company for over 5 years and maintain their "better" annual maintenance agreement. Moving to a new home we had a series of mishaps and ASM came to our rescue as soon as possible equipped with the knowledge and supplies necessary to fix it right the first time. They have never let us down. Excellent customer service from setting appointments to technical work. Recommended highly. read more

I have had air systems mechanical install my high efficiency furnace few years ago and recently install my central air. Their prices are lower than the rest. They are always courteous and professional from salesman to office staff. I have nothing negative to say. Always on time for routine furnace tune up appointments. A great company to deal with. read more

Air Systems Mechanical provides solid HVAC services with a reliable team. They handled my installation efficiently and were very friendly. A few minor hiccups occurred, but they responded promptly. Overall, I was pleased with the results and wouldn't hesitate to recommend them. read more

Great company, have had them for over 20 years. Technicians are always polite and very efficient. I would recommend them to anyone looking for a new furnace or air condidtioner. Five stars every time they come to my house. read more

Great customer service. The technicians a very knowledgeable and friendly. They arrive on time and clean up afterwards. I find their prices to be very reasonable too. read more