Customer Service beyond belief. I had a service call to check out replacing a couple of toilets and I decided to wait on that job. Mary said that she will not charge us for that service call and would look forward to us using them in the future. I am pleased to report that I am having the toilets replaced tomorrow by one Tom plumber! I called this morning and a service call was immediately scheduled for tomorrow. I couldn't be more pleased with Mary and her stance on providing Service beyond what would normally be expected! read more

I needed a drum trap replaced. Jose was able to come out the next day to look at it and was able to get me a quote fairly quickly. They sent out Issac and Carlos and they had everything up in running in a few hours. Very happy with how it turned out and felt it good hands. They did have to cancel my first appointment due to an issue I still dont quite understand but Jenna was able to get me rescheduled for the following day and was very apologetic. Id use them again read more

1-Tom-Plumber - Old - Plumbing Near Me - Tarentum, Pennsylvania

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Jake Good from 1Tom Plumbing installed a new garbage disposal for me. He did an outstanding job and was quick too. read more

1-Tom-Plumber - Plumbing Near Me - Tarentum, Pennsylvania

They were very easy to communicate and schedule a prompt appointment. Holten Shultz was a very knowledgeable and personable plumber. would definitely book with them again! read more

Jacksen arrived promptly, kept me informed of the work he was doing, addressed the problem quickly and was friendly throughout the appointment. Highly recommend! read more

Kaleb from 1-Tom-Plumber was absolutely fantastic. He was extremely knowledgeable and quickly diagnosed that our water hammering issue was being caused by water pressure that was set far too low. He took the time to clearly explain what was happening and patiently answered all of our questions, which we really appreciated. It's clear he genuinely cares about helping customers understand the problem and the solution. If we ever have plumbing issues in the future, we will definitely be calling 1-Tom-Plumber again and asking specifically for Kaleb. Highly recommend! read more

1-Tom-Plumber - Plumbing Near Me - Tarentum, Pennsylvania

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I have a newly built home and there was a smell coming from the basement bathroom that I could not figure out. I finally gave up and requested a plumber to come out and look at it. Holten came out and I explained what was going on with the basement bathroom. We walked around talking about different way to figure out what was causing the smell and he "I'm going to just walk around and check things out" within 1 minute he yelled out "found it". Under the sink in the bathroom and vent check valve was missing. The contractor plumber never installed it when the house was built 2 years ago. He said he could fix it right now and gave a very reasonable price. I said go ahead and within 30 minutes he had fixed a problem I had been dealing with for the last two years. He was very knowledgeable and even found a pipe that was not glued when he was installing the valve and fixed that as well I would highly recommend this business for their expertise and value for what they do. I added them in my phone as the first business to call for my plumbing needs. read more

1-Tom-Plumber - The valve they installed under sink in bathroom. - Plumbing Near Me - Tarentum, Pennsylvania

I had a warranty claim for both of my toilets and found 1-Tom-Plumber on yelp. They came out the next day. Greg came on time and was very knowledgeable, friendly, and efficient. Good value overall. Thank you Greg! read more

They have an amazing and efficient staff that answered the phone and got someone to go back to us within a few minutes. I also had an email from Tom that explained what they couldn't couldn't do for us. Very kind. read more

Issac and Carlos were great! They took care of my plumbing problem, with fast, and efficient service. What nice guys guys! They explained the issue and gave me a great price before continuing the repair. I'll definitely call 1-Tom-Plumber, for all my future plumbing concerns. Thank you! read more

Casey did an amazing and efficient job at fixing an old, dripping shower. He arrived early, which was fine on my part, and provided a knowledgeable diagnosis of the issue. He was quick to find a replacement part and quick to resolve the issue. read more

Responsive, unclogged sanitary sewer, was after hours so I had to pay for after-hour-fee.

When I made an appt with this company (1-Tom-Plumber), I asked if I can pay by check. I was informed that either way works - by check or Credit card. However, this person did NOT mention there would be 3% fee if I pay with a credit card. When I paid the bill, Jake told me that Jake talked to the office. Jake informed me that the office WAIVED the 3% credit card fee for $10.70. When I came home, I received e-mail receipt from 1-Tom-Plumber. It showed that Jake charged 3% fee which is NOT what I was informed. I paid $368.73 (including 3% fee for $10.73) instead $358. Jake was a good plumber and was about to give a good review. However, after this experience, I can NOT recommend Jake and I will NEVER use Jake again. read more

They diagnosed the problem and fixed the issue and gave tips on how to prevent this happening in the future.

1-Tom plumbing did good job my new nail salon Issac very excellent professional the job start to finish He teams come help do good job too New nail salon plumbing for pedicures chairs New plumbing bathroom toilet, New plumbing sinks New plumbing washer &dryer and new hot water tank installed, the job well done I'm glad go 1-Tom plumbing This is big job the job $20,000 + I'm happy the job start to finish Thank you Issac & team 1-Tom plumbing Wendy organic nail read more

Jose Camacho came and noticed the clog in my main pipe in my yard. Got to work and in 20 mins the clog was no more. He was professional and polite. I hope I don't need to call a plumber again. But if so I would choose Jose Camacho first. read more

They were great! Available on Christmas with a reasonable holiday fee within a few hours and cleared a complicated clogged sewer drain. Polite, determined and thorough. We recommend 1-Tom-plumber. read more

Jose Camacho did a very good job he was very nice I will recommend him to other people

1 Tom Plumber is highly recommended. Arrived quickly, spent time inspecting the problem and explained the best way to correct the issue. The work was done quickly, and worked beautifully. Before and after photos were taken. Then every thing was tested to my satisfaction. A quote was given and I approved before he started and there were no surprises. The cost was reasonable and i am very satisfied and will recommend 1 Tom Plumber to anyone with clogged drains. read more

An excellent experience from start to finish. Made an appointment several days ahead of time. Our plumber Jared arrived on time as promised, texting me when he was on his way. He was friendly, thorough and fixed our kitchen's plumbing issues in a very reasonable amount of time and a fair price. Would absolutely use them again in the future. read more

Not a satisfactory experience with 1Tom plumbing. The mechanic did not follow instructions to call in advance so I could meet him on site at the agreed upon time. He did accurately diagnose the explain the steps that were needed to fix a leaky basement sink in my rental home, and completed the job in a timely way, but the price quoted was way above anything reasonable for a job of that scale. Unfortunately, since the sink needed repaired in a timely way I decided to accept the estimate anyway, which I later regretted. I can't really single out 1Tom, but I guess these large plumbing companies charge whatever rates they feel they can get by charging a dispatch fee and then overestimating the rate. $1323 seems like a lot to replace a faucet and install new supply lines under the sink, taking materials into account (it took two hours, so about $500/hr) but maybe that is the going rate for big, established companies. In the future I'll be more patient and call a private contractor. read more

Let me start off by saying I was very very pleasantly surprised by this company. As a society, we UNFORTUNATELY tend to go with "name recognition." With that said, I have never heard of 1-Tom Plumber before in my life. Going by name recognition was my biggest mistake in this process. From my initial contact with their scheduler, to (Issac Hirth) the technician that came to my home, I COULD NOT HAVE BEEN MORE PLEASED! The scheduler asked the most appropriate questions as it related to my service request. They were informative about the pricing and did there due diligence in giving me a "ballpark price." they afforded me options as it related to times, and days that they could respond to my call. My observation was that the scheduler went out of their way to try to make my problem, their problem and find a solution that worked for everyone. Now, as it relates to the technician, he arrived at the time that was quoted, was smartly, dressed, professionally, representing the company in a vehicle that let you know who they were, and what they did. He asked multiple questions, looking at the problem from the inside of my home, as well as the outside of my home, and did not bring any tools out until he had asked a plethora of questions, and found out exactly what needed done and formulated the best way to attack the problem. He was very open to humoring me during the process answering questions, explaining what he was doing as he did it, and telling me what he saw as the issues that they could (and did) address/remediate. Mr. Hirth was on station for approximately one hour and 45 minutes and when he was done, my problem was gone! Now you're gonna say well hey that's what he was paid to do. Hey, he did his job Yatta Yatta Yatta well in addition to that he contacted peoples gas spoke in great detail with the peoples gas technician, and. Had the driver who had previously cut my gas off (because of the leak) back out to my home within 30 minutes to do a final inspection and put his stamp of approval on it, there by having my gas turned back on. Now here comes the greatest part of this the technician did the minimally invasive things necessary to remediate the issue and charged me the price that was in the ballpark quoted by the scheduler. Other companies (big box well named Pittsburgh, heavy hitters) Wanted to charge me over 91% more than I paid to have the same exact job done by 1-Tom Plumber. I have saved this vendor into my Rolodex of "important people" and have farmed their name out to everyone that I know that needs a plumber. If you have followed me in the past, you know my tagline, I vote with my dollars and my feet well in this case, I used my dollars in my hand, and both of them will be contacting. 1-Tom Plumber again if I ever need future plumbing work. If you need a Plumber, these are the people to call I give them five out of five stars!! read more

Prompt, professional service from both the administration and the service workers. Plumber was generous in explaining what needed to be done and the plumbing features of our new house. Will definitely call them again when we need plumbing services. read more

Had to schedule an emergency visit due to a big box store dropping the ball on a dishwasher installation leaving me with no working dishwasher, no water and live wires sticking out of my floor. The plumber who came out was very knowledgeable, polite and helpful. Got everything done and even fixed a leak in my sink that I was unaware of due to the dishwasher issues I was having. I highly recommend this company and Kaleb who took care of everything! read more

fast professional service. gregg was very knowledgeable and explained things well. i think the price is about what the going rate is. i am very pleased with the work and will use them again read more

Jared was back last week for a blocked floor drain in our garage. Again, this was handled in a friendly and professional manner, and at a good price. A secondary blockage was found in a hall bathroom and this was solved also. 1-Tom-Plumber will be my only plumbing services call from now on! read more

1-Tom-Plumber was the first to respond to my Project request for quotes. Their cost was reasonable and an appointment was quickly scheduled to my liking and availability. They arrived on time and their service was quick, painless, and accomplished what was needed. Highly recommend using them. I've kept their number for future reference. read more

Jose was super nice! Very professional. I love this company Very fair , honest work . Recommend to all my family and friends read more

Needed a new hot water heater. Called & they came the next day!! Friendly plumbers who did the work. Professional & clean!! Answered questions we had & even played with our dogs!! Definitely will use them again when the need arises!! read more

We called 1-Tom Plumber prior To Easter weekend and received same day, no hassle service. The service technicians, Kaleb and Landen, were professional and friendly. They solved our issue quickly and cleaned everything up, leaving the area better than they found it. Highly recommend from start to finish! read more

Quick and final cost came in slightly below the range of their estimate. Care was taken to minimize drywall replacement, and they improved on the existing plumbing by adding more supports. Really happy with the results. read more

Very satisfied with the work. Matt did a great job and had to put in extra time to solve old house problem (there is always something unexpected).Reasonable price - would use again. read more

Thanks Jose , you did a wonderful job . Best plumbing company ever! They have great staff and easy to schedule!

Jose Camacho with 1-Tom-Plumber was a lifesaver on Sunday, May 26th over the Memorial Day weekend. Our residence experienced a clog in the sewer line & the result was murky water overflowing onto the hardwood floor. After an internet search for emergency plumbers, we found a company that makes emergency calls, including weekends. Jose arrived at our residence approximately three hours after the call. The clog was unstopped before his arrival, however, Jose completely checked our system & pointed out a few features we needed to know for future observation & did this in a very professional & friendly manner. We highly recommend this company. read more

I called 1-Tom-Plumber to replace an outside hose faucet. Jose showed up early the next day, was very nice and professional, and had the job done in no time at all and at a reasonable price. This was the second time I used 1-Tom-Plumber and I will continue to use them in the future. I highly recommend this honest and reliable company. read more

My floor drains in my basement and laundry room were completely backed up. I called one Tom plumber, and they were very responsive to my request. The two gentlemen, Larry and Jose, were more than polite and professional. They were on time and completed the project in a very short period of time. I said they were two angels coming into my home and I would recommend them to anyone. I believe their pricing is fair. read more

Kevin came out within a day of being contacted. The water pressure in the house had been poor and fluctuating. He quickly identified a faulty pressure regulating valve as the issue and replaced it in less than an hour. The pressure was fixed immediately. Great service, easily worth the cost. read more