I was skeptical trying a name brand plumbing service as opposed to a local small business, but it…read morewas an emergency and after hours. Not to mention, we are brand new to this neighborhood and so I had no idea where to even begin looking for an emergency plumber. I gave Roto-Rooter a call and the woman that helped set up the appointment was as kind as could be. She was cheerful and patient with me as I was scrambling to get the appointment setup. Someone was at our home within 1.5 hours of the call . Luckily, we knew where the water shutoff was for this particular leak, but there was so much water pooled in our air ducts and leaking from our garage ceiling that we had to have a plumber take a look. The gentleman who came to assist was also kind and thorough. He confirmed that we shutoff the water, he determined where the leak was coming from and offered to fix it (the fridge). We declined due to the age of the fridge and are brand new (read: broke for a minute) homeowners. He didn't charge us a thing. He gave us instructions for draining the water from the air duct (which was in the garage), offered to help us clean up the water (we declined that too) and was on his way. I am NOT giving them 5 stars because they didn't charge us. I would have given them 5 stars regardless. Simply, I was pleased with their service and friendliness in a world where customer service seems to fall by the wayside all too often.

Pittsburgh, PA area buyers beware of Roto-Rooter of Murrysville, PA. Just because a corporation has…read morean A+ rating with BBB, doesn't mean that you should do business with them without first reading the complaints on the BBB web site. (https://www.bbb.org/us/oh/cincinnati/profile/plumber/roto-rooter-0292-1922/complaints) BBB tells me there are things that organizations can do to up their BBB ratings... I wish I had known that and read some of the 540 complaints on the BBB web site. Roto-Rooter is charging me $3100.00 for incomplete work. After two no-shows with no notice, they started work on 3/19/21. They jackhammered a deep hole in my basement, removed the sewer trap, and fashioned a temporary connection between two cut pieces of sewer pipe. Original estimate was a 2-day job for $4839.00. After another no show with no notice, I gave up on them on 3/24 and asked for a bill for work completed. Then they added $1140.00 onto the bill from a quote dated 12 days after the first quote, saying it was part of the original job, for additional work that was never even attempted. And for that, they want $3100.00? THIS IS SHAMEFUL. 4/7/21 Update: A Customer Satisfaction Manager from RR HQ read my online complaint under Google Reviews. After filing a formal complaint with the Murrysville General Manager, and a reminder follow up, this Customer Satisfaction Manager was able to get Murrysville RR to assign a manager to review my complaint. This manager was able to cut my bill in half by dropping their profit on the job and billing me for only the labor cost of the work that had actually been done. He sincerely apologized, stating that this should never have dragged on so long, and that this is not the way they do business. He also promised to follow up with the job supervisor regarding multiple customer service failures that resulted in significant delays. This was an expensive lesson for me--one that I will never forget. I am awaiting the corrected bill so that I can pay it and move on.

Justin is knowledgeable, polite, professional, and passionate about his craft. He has assisted me…read morewith several quotes, maintenance, and always makes himself available to answer my questions and educate me on my homes Heating systems and Cooling options. He is reasonably priced for the mastery he brings. I value his expertise and his opinion. He is saved in my contacts and is my go to person for all things HVAC in my home.

Great job fast service & affordable pricing.!! So glad I…read moreused this company out of the few estimates i did get.!

Revelation Plumbing reached out within minutes. When Robert came to the house, he was very…read moreknowledgeable and polite.

Highly recommend. Excellent communication, fast scheduling and honest, knowledgable employees. Will…read moredefinitely call anytime I need plumbing work again. Thanks Robert!

Weren't able to get a service person right away but came the next day. technician was professional…read moreand courteous. Took care of the problem quickly and explained the efforts well. unfortunately we were 14 days out of warranty from a call we had for th same issue 6 months ago. not happy about that.

I needed a connecting valve replaced on my gas dryer. The price: $450 flat fee. Time involved: 15…read moreminutes. So, $1,800 per hour? But I did get a $15 coupon for using the app - haha. This was not an emergency or weekend repair. Just normal pricing. I will never use them again. That was highway robbery. I cannot recommend them at these prices.

Absolutely outstanding service from Mr. Waterheater! Shaun…read moreshowed up right on time--literally the very next day--and was clean, professional, and clearly knew exactly what he was doing. He has his master's license, and it really showed in the quality of his work. My old 20-year-old water heater had sprung a leak, and they not only removed it quickly but installed a brand-new unit and even accommodated my request to move the water heater from the first floor down to the basement. He ran all new plumbing, everything looks clean and beautifully done, and the entire process was smooth and efficient. On top of all that, the pricing was very affordable. Highly recommend Mr. Waterheater to anyone who wants professional, reliable, and top-quality work!

I called at 10:50 AM on Tuesday, July 22nd for an estimate on a water heater (after dealing with…read moreHSA Home Warranty and going over 24 hours without hot water, waiting for their plumber to even answer the phone). The gentleman on the phone was helpful and friendly. After hearing the quote and abandoning hope with the other HSA plumber, I went ahead and asked if we could schedule service. He said the technician arrival time would be between 11:30 and 1:30. I said, "TODAY???" I was in shock after a freezing cold shower haha! Mr. Waterheater's 2-man-team was here at 11:28 AM THE SAME MORNING, and gone by 1:05 PM. Excellent, efficient service and friendly, non-condescending explanation of issues and cost breakdown of $1,365.00.

Prompt response and came same day ! Did a fabulous job with initial request to reinstall circuit…read morebox for outdoor lighting that was on wooden post that was rotted . Then I asked to fix concrete counter on outdoor grill and the put back together (with a new glass cylinder I had purchased ) an outdoor heater. Scott and Chuck are not only highly competent but such nice people. I recommend them highly to anyone who needs a handyman. One is an electrician and the other a plumber - great combination. But they can do anything !!

Great service quick quality service professional representative thank you **************read more

Brett charged $807 in Monroeville, PA, to install a piece of crap $99 Home Depot special, American…read moreStandard toilet, and it wouldn't flush. He adjusted it, but it never worked. Months of a no flush toilet. When I balked at the high cost of the toilet installation (It's WAY out of range), Brett told me if I couldn't afford it, then that's when I should sell my blood plasma. A plumber telling a customer to sell her blood to afford his cheap nonworking toilet. Let that flush through your mind before you call Brett. Recently, after many months, I finally replaced it. A Gerber toilet. Strong. Flushes every time. Aren't toilets supposed to do that? It cost half of what Brett charged. A Gerber is more expensive than an American Standard. How is that possible? It's possible when a service provider cares about customers, is honest, and kind, and won't look for an opportunity to take advantage of someone who can least afford to be taken advantage of. $807 for a faulty toilet. And an abominable insulting plumber.

Brett's came to repair my mothers tub drain and redo her laundry sink water lines he did that a…read morewell and good despite accidentally cutting a water line he didn't mean to and I was there watching him do it all and actually helped him a few times when he needed a second pair of hands. What was unprofessional about him was the fact that after he was done he never wrote out an invoice and for a whole year my mother and I have tried multiple times to get ahold of him to pay for his services and just today he sent a text to my mother saying she owed $1,600 because he couldn't get ahold of her for a year and he made every excuse why "he changed multiple phones, family getting sick, children being born, vacations, etc" All this shows a lack of professionalism of him to complete his jobs unless he does this to all his customers so he can charge them more for "not being able to get ahold of them"

I had found a small leak in my basement pipes, which were in pretty rough shape to begin with, on a…read moreweekend. Thinking it wouldn't be anything too crazy, I looked online for a company with good reviews and found Cheddar's. The online appointment booking was very convenient, and I was able to book an appointment for first thing Monday morning. Nick was communicative prior to the appointment and Joe arrived promptly at the appointment time. Cheddar's was able to diagnose that it was a much larger problem than a small basement leak, involving needing part of the original stack replaced. Nick patiently walked me through what he thought the issue was, recommended a company to come in to reveal access to the pipes and dry out the leak area. The whole process was a pretty big deal, especially since it's the first time I had to deal with something like this. Nick was so transparent, patient in explaining everything, committed to helping me fix everything quickly, communicated between multiple parties, and just was so empathetic to the problem and disruption it caused, that he even ended up talking me off the ledge multiple times. This was way above and beyond in regards to customer service. After everything was able to be accessed Nick, Joe and team efficiently worked, in one day, to update everything that needed done, walked me through everything they did at the end and demonstrated there were no leaks. I'm just so thankful they were the company I called because they were able to confidently handle all the issues while truly understanding the plight of the homeowner. I plan to use them on any plumbing issues in the future and will recommend them to my friends and family. They were truly great to work with. Thanks Cheddar's Plumbing!

Contacted Nick Sunday due to an issue with our kitchen sink not draining properly. He made it out…read moreMonday afternoon and fixed the issue very quick. Very happy with how fast he was able to respond, schedule and fix our problem so we had a functioning kitchen sink again. He also lets you know via text when he is coming and sends an invoice/receipt immediately after the service is complete.

They got back to me really fast and did a great job. Both plumbers were super friendly and…read morerespectful of my home. They cleaned up everything before they left, which I really appreciated. Great experience overall!

THE BEST SERVICE FAST AND PROFESSIONAL. They even washed the floor ( which was disgusting) they…read moreeven hauled the soaking wet rug outside for us. A one service. Pleasant and through.