Drain Bros is an excellent plumbing company. They replaced all the pipes leaving my house, from the laundry room/kitchen, the basement bathroom, the upstairs bathroom, the entryway bathroom and the stairwell drain. For the stairwell drain, which has an 8 foot retaining wall next to it, they installed a sump pump and ran the pipes from under the house out to the yard to be up to code. They moved the air vent (house trap) closer to the house to be up to code and also installed an extra pipe for dye testing.
They did not damage the retaining wall, the driveway, or the built in entertainment center next to where they installed one of the pipes. They replaced the stone steps up to the house and cleaned up the dirt which was dug up to put the exterior pipes in as best as they could. They used quick setting concrete to fill the hole in the laundry room floor and the entryway bathroom floor since those areas would be used sooner than the rest of the areas in the basement that were excavated.
They answered all my questions and there were many of them. They did not have undesirable things in the estimate (which I received the next day after their first visit) such as not being responsible for damaging retaining walls, gas lines, etc. In other words they were not like some of the plumbers who do not worry about the damage they cause and just say it is the homeowners responsibility to fix it once they are done.
I must admit I was somewhat of a pest because I kept an eye on them after all the bad experiences I have had with other plumbers and I was curious to see how they would replace the pipes. Now I know they can be trusted. The trench they dug outside between the house and the location of the old air vent was 8 feet down and about 8 to 10 feet in length. The sides were supported by big wood walls which were braced.
Their price was fixed, and they did not raise it even though it may have required more excavating than they expected. The team consisted of very hard workers who were extremely knowledgeable about the job. And they worked very late a couple of days in order to get the job done before my basement remodelers were scheduled to start. Drain Bros was very easy to schedule and I did not have to wait long for them to do the job. They were on time every day and always let me know in advance what time they would arrive. This was a major plumbing job and took longer than a week and now our old terra cotta and cast iron pipes, which were leaking and had roots in them, and were constantly clogging up have all been replaced with state of the art plumbing pipes.
This was the 6th plumber that came out to camera my pipes and give me an estimate. I was about ready to give up after No Show Joe cancelled an hour before he was supposed to do the job. It is such a relief to have good plumbing and I highly recommend Drain Bros for all your plumbing needs. Ryan, the owner of Drain Bros is very competent and has extensive experience working for other major plumbing and excavation companies and now has his own business which does the plumbing right and he truly cares about the homeowners. read more