So, snaking the drain broke a pipe in my wall and this company doesn't do real plumbing so they left and I had to get a different company to come repair it. That was frustrating, but it was a bad pipe and would have happened to anyone so I can't blame them for that.
I can, however, fault them for lots of other general bad stuff including:
1. At the beginning asks me "do you have a bucket?". I'm like, you don't have a bucket in your plumbing truck? So, I'm down there with him, using items from my kitchen to shovel dirty water from the sinks into the basement floor drain.
2. Speaking of the basement floor drain, at some point while I was out of the room he pried it up out of the floor. I have no idea why, it wasn't related to the issue. It was a finished tile floor and he broke it getting the drain out, can't even get it back in flush, going to have to re-tile that part of the floor.
3. He didn't know basic things about plumbing, like he kept trying to use a plunger and I kept having to re-explain "there are two clogged sinks connected to the same pipe, if you plunge one, the water will just shoot out of the other sink" and he never seemed to get it
4. On arrival I pointed out "I have 2 clogged sinks, I traced the pipes to where they both connect, then six inches past that it goes into the main pipe out of the house so the clog has to be there in this short junction area" He acted like he understood, but when I came back he was snaking the main pipe out of the house and asked me if it was working yet.
5. He loosens the pipe near the junction, after a few seconds says "that's not gonna come out" and stops, but when I ask him if he can at least tighten it back up he says it is already tight. It was steadily dripping, had to get that fixed as well.
So yeah, it is not their fault my pipe broke, but even if they had successfully fixed my clog instead of wrecking my basement, it still would have been a very unimpressive experience. read more