Terry just saved us a lot of money! We had what we thought was a minor clog in the drain, but the plumber we originally called couldn't figure out where the clog was or if this was even the problem. So, he decided we should jackhammer the floor. I decided to get a second opinion. Enter Terry's Plumbing. Terry arrived the same day we called, diagnosed the problem right away, and then fixed the problem right away. And, it turned out to be a simple fix. It turned out to be a clogged drain. Which is the reason behind this five star review. read more

Terry's Plumbing has been in business for over 40 years, and its plumbers perform the following services: general plumbing, bathroom remodeling, sewer replacement and repair, and pipe excavation. I had a leaking pipe in my garage ceiling, and my usual plumber was not available, so I called Terry's Plumbing. A courteous woman answered the phone and set up an appointment for 10 AM to 2 PM later in the day. That time came and went, and no plumber had arrived, so I called again, and the woman told me that the plumber was on his way. The plumber arrived and spoke courteously with me, and he even interacted nicely with my dog. He cut a hole in the drywall in my garage ceiling. He initially said that he could not find the pinhole leak in my copper pipe because it might have sealed itself with calcium, but then he said that he found it, and he replaced about two feet of the pipe. The cost was $90 plus whatever it cost to fix the leak, for a total of $240. He wrote my credit card number, expiration date, and authorization code on a paper invoice to bill later. Unfortunately, water continued to drip from the ceiling. The plumber had told me that the ceiling would be wet and take days to dry, so I waited until later in the week to call about the continued dripping. The receptionist said that if the leak was related to the call earlier in the week, then they would not charge me a service fee. There would be a service fee only if the problem was new. The same plumber returned, and he cut away more drywall and replaced a section of pipe that was near the previously replaced pipe. He did NOT charge me again. I deducted one star from my review because the leak was not fixed during the first visit and because the plumber got wet drywall all over my ladder and garage floor. However, I would consider hiring them again, and I even discussed PEX with them. Tip: Check their website for coupons. read more

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My main sewer line was backed up. I reached out in the evening and they were at my house by the next morning at 8am on a 15 degree day. He had the line open and was cleaned up in 20 minutes! Thank you, Terry! (Henderson st.) read more

My name is Teri and I a recent new resident of Canonsburg Maple Ridge Townhomes. Terry's Plumbing was hired by Acri Reality to scope and inspect my drains after this past winters storms as my townhome sustained serious significant damages from ice damming. The townhome lost ceiling and walls in 3 rooms and required an emergent new roof. Ice damming is a result of poor and inadequate drainage. Gravel river rock and debris found in all 4 underground drains. One was able to be cleared but the other 3 are still packed full. Terry's is on record stating that the river rock gravel and debris is not part of the townhomes significant water problems that continue to be a problem. Acri reality is on board with Terrys findings denying me the home owner any resolution to this problem. This past weekend after only small amounts of rain I woke up to a garage full of water. Please see pics below. It is my thought that the river rock gravel and debris is the very problem. I feel that rainwater should be able to flow through my downspouts, lines and leave the property. Is Terrys plumbing being honest or dishonest about these findings? Why should I accept that water backing up in the garage and home is not a problem? Are Terrys and Acri part of a corupt business practice denying homeowners resolution? Can someone from Terry's please explain what is going on here and do you still stand behind "no problem here"? read more

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My wife woke up today because she heard doors being slammed. She looked out the front window and there was a Terry's Plumbing truck parked in our driveway, not in front of it. Which wouldn't have been any better. She through something on and went outside to see what was going on. Since we hadn't called for any service. After finding the driver down the street and asked if it was his truck he replied (SO WHAT). Only after she mentioned she needed to get out he decided to move it. They had been working a few days earlier down the street and dug up the road which we found out later from our commisioner that they hadn't even gotten a permit to do that work. He's lucky she didn't tell me right away. I would have pulled my truck around and block him in for who knows how long. Now that would have been and interesting conversation explaining to his employer that he needs a ride and that he lost the use of his truck. I had used them years ago but never again. I can't imagine how they would react if you had any problems with their work especially if permits were needed. Actually I do ( SO WHAT ). Rating is acually a big 0. read more

I always have good experiences with Terry's. They are quick to respond and complete work in a very timely manner.

We had a very bad clog quite a ways from the house. Terry showed up promptly and worked quickly and solved the problem. I was informed of preventative measures and potential solutions in the future. Terry was helpful and kind and the price was very reasonable. Will absolutely use them for all future issues. read more

They sent someone out quickly on the same day! A nice man arrived, assessed the issues and the job was done in no time. We would decal them again. read more

I would recommend this company to anyone needing plumbing work done expertly at a reasonable price. I had the plumber, Rick, at my house yesterday and he was nothing but helpful. I have multiple issues with my plumbing and he was able to correct most everything expertly. I had to prioritize as some things needed done now and some things were based on something else needing to be done first. Everything he could do he did without any problem and even some things he saw that I knew nothing about ... He just fixed it. I will be calling him again when the need arises and have no qualms about recommending this company for any plumbing job you may have. read more

We had a sewer backup on Saturday New Years day. We have sewer insurance but when I called they could not come till Monday. I have used Terry's plumbing on two other occasions and I was always very happy with them. I did not want to call them as the insurance would of paid for the fix. I could not wait 3 days to get a plumber so I had to call Terry. Terry himself came on New Years day and snaked out the sewer. What a godsend as we could not use the toilets or the water or shower. Terry was in and out in 20 minutes and I was extremely happy with his service. If you are looking for a plumber you can not go wrong with Terry's Plumbing. read more

My toilet was clogged so a technician came out a month ago unclogged it or so we thought however a month later there was a leak from the bottom of the toilet into my basement which is a game room completely ruined TV rug that were sitting in the basement below the toilet that he allegedly unclogged.. this time he removed the toilet to snake it. Then this technician thought it was a good idea to use decorative towels in the bathroom to clean up the feces from the don't work he did in my bathroom. He left in like any normal human would do I threw away the towels that were covered in feces. The next morning the leak continued in the basement from the toilet. So another technician came out he said there was a crack in the toilet that is why the leak continued. Shortly after the technician arrived a men walked onto my porch and because he had Terry's plumbing uniform on I opened the door thinking he was another technician to help. To my surprise and I quote I am here to see the s***** towels that I am paying for " I said who are you he said I am Terry the owner and I saw you wrote a complaint about decorative towels that were ruined where are the towels... I explained to him that who in their right mind would keep a load of towels covered in feces Wednesday morning my garbage comes so like any human would do I threw them away I was unclear that he wanted me to keep the towels to show him that his technician not only did a crappy job and he had to send out yet three technicians in total but he also disrespected my house my bathroom my property. Terry was very rude and I'm not quite sure how he's still in business with technicians that take 3 days three different technicians and to use customers bath towels to clean up a job that they did not even do properly. It was a simple clog that has now turned into needing a completely new toilet. I believe the technician cracked the toilet when he was trying to seal it back. And obviously he did not fix it properly if the leak in the basement continued the very next day. So the owner Terry said where is the proof that my technician use your towels if I'm paying for something I want to see them. There were five towels total that approximately 20 bucks a piece and what I find it hard to believe is he would rather have an upset customer then to reimburse me $100. Obviously the technician did not know what he was doing so the thought of him using my towels shouldn't be such a far reach and under other reviews this seems to be a trend with your technician so it's not just me. Needless to say I would not recommend him or his company / technicians to anyone. And in this day and age word of mouth holds a lot of weight. read more

Terry's plumbing is hands down the best!! If you're looking for an honest trustworthy Plumber who knows how to get the job done and is not trying to scam you, he is the one! I had a clog in my main line and sewage backup in my basement and garage. I was beyond stressed as I'm a single mother with four kids. I called Terry and he came right out. He assured me everything was going to be okay and not to worry. He fixed it quickly and cleaned up right after and was very professional. He's not looking to scam you like most of these places out here. I can honestly say he genuinely cares. I'm so glad I called him before I made a very bad decision. He literally saved me thousands! I am so grateful and relieved. Thank you so much Terry, you are very much appreciated!! read more

Terry's Plumbing provided the best plumbing services with overdue water valve replacements and other vital repairs. "Jay" worked very efficient and top quality plumbing work and the cost was reasonable. Plus, Terry's Plumbing responded quicker than the other companies. read more

One of the last things you want to find out in the middle of a sub-freezing winter cold spell is that there's a gas leak on your property. This is why I'm grateful today to Terry's Plumbing for coming to the rescue when a leak in our service pipe forced Peoples Gas to shut off gas service last Thursday to our house on the Northside. Terry Mertz arrived early Friday morning to assess the problem and assured me that the repair would be completed and service restored before the day was done. His expert team delivered on that promise, in spite of gusting winds and frigid outdoor temperatures that accompanied a snowy blizzard. Our sincere thanks to Adam and Eric for going "above and beyond the call" to successfully fix our problem. I highly recommend Terry's Plumbing to anyone desirous of prompt, professional, and reliable service in an emergency. read more

We recently decided to refinance our mortgage during the historically low interest rates and needed to schedule a dye test in short order. Terry's got us on their schedule and took care of filing everything we needed without any fuss. We appreciated their response times and their ability to work with us to get the paperwork over to the borough. Our only complaint is when we went to pay in person, the receptionist was not wearing a mask. I kept my distance but still it made me uneasy and I self quarantined for 10 days afterward. read more

ok here goes my first review for 2022 it's New Years day and of course our sewer back ups ... Incase you don't know the real reason for the Pittsburgh Potties is so folks would know when their fancy new city sewer was backing up called the sewer line insurance co. Of course they can't come for 3 days We don't have an outhouse so thats a problem. A few years back Terrys plumbing installed a toilet for us we were satisfied. I figured a phone call can't hurt. Terry called me back 10 min later 1 hour later he was at my door 1/2 hour later sewer unclogged The price he quoted on the phone was the price we paid. It was not as cheap as some of those other companies advertise BUT Terry himself was here on New Years day and we can now flush our toilets and wash our hands etc. its now a happy new year at our house read more

Very disappointed. Plumber had a bad attitude when he walked in the door and was very unprofessional. We had a drain issue under the bathroom where the drain ran below the toilet along the ceiling of the garage. Our contractors who was working on our bathroom remodel provided specific information of where the issue was located drain and suggested I get a plumber to assist to help save money. We called plumber to assist with fix which would require opening the drywall in the ceiling of the garage to look at drain pipe. Plumber was annoyed that he didn't have a ladder that could reach to 12 foot ceiling and argued with our contractors on the phone about the issue trying to say that it had to do with bathroom remodel. He was unwilling to take the time to open up drywall and look at the issue. Our contractors(who are very reputable) quietly said on the side that we should let him go. We are very easy to get along with as people and bend over backwards(sometimes to a fault) for people when we ask for help. This gentleman was unprofessional when he walked in the door and started complaining right away when he saw what the job entailed. In the end, we paid 69 dollars for someone to come in and complain, leaving the only recommendation which was re-set the wax ring in the toilet which was completely ridiculous. I used them before for a hot water tank and I thought the job was ok. I won't be using them again. read more

Had a 10-2 pm appointment around 1:10 pm I called and the office said they couldn't get hold of the plumber by phone.. And then said he had an emergency how did she know that if she didn't speak to him. Now I had to reschedule.. poor service. Only reason I'm waiting it's with my insurance company. read more

I cannot think this company enough. I have a business in Wexford and my toilet broke, and from the receptionist to Derek who was sent out on a moments notice fixed everything and we are back in operation. They will for ever have my business! read more

The water company broke our gas line while working on our street. No hot water, stove or heat in December. After two full days of phone calls back and forth to water company and gas company, we were told that the gas company could not do it and that we needed to hire a plumber to fix the gas line and then dispute the charges. The work entailed digging up our sidewalk to find the gas leak. We called Terry's Plumbing in the evening and Terry agreed to come out the next morning. However, he also told us to call the gas company back, that he knew for a fact we were getting the run around and they could and should fix the leak. We did that and were finally able to reach a supervisor at the gas company who could help us. They fixed the leak and there were no charges on our end to dispute. Terry could have come out and made a nice fee on the job but instead saved us a small fortune and big headache. read more

Terry came out quickly to troubleshoot an issue with our gas line to a generator, reviewed the installation and was easily able to locate the problem, and did not charge for the consultation. Highly recommend. read more

Had the unthinkable happen when my water line to the 'main' broke and I was responsible for it (and of course I did not check that 'insurance' box on the bill). Terry's and other companies came at the same time to give the estimate and they were all asking Terry for advice - and following his lead. A few companies wouldn't even dig where the problem was and others couldn't get me on the schedule for a month?! Terry's great crew was in and out in one day which saved me thousands of dollars. They had to dig an 8 foot hole next to the road around GAS and other lines and didn't miss a beat. The estimate did not have an exact number on it as there was no way of knowing what they would get into when they started to dig - which made me nervous - but the crew didn't even stop for lunch or bathroom and got the problem solved! Thanks read more

Had an appointment set up they claim that since I did not answer my phone within the five minutes they give they move on. They are well aware of the leak I have not a care in the world that I didn't answer within the five minute window. So people don't chase your kids hold that phone every moment if you need service! What a shame! read more

Good experience with Terry's Plumbing a couple of weekends ago. Friendly receptionist who scheduled my appointment although she wasn't able to quote me any ballpark price over the phone. Had a stop valve replaced and a leaking connection fixed for around $200. Took the plumber about 2-3 hours after some initial hiccups. I'd use them again. read more

Thank you Terry's Plumbing for the fantastic job that you did fixing my gas line and meter! They came right away to fix the problem after a large tree fell and damaged my gas line and meter, leaving me with no gas, no hot water, etc. Terry and his plumbers were not only incredibly knowledgeable, skilled and professional, they were also very kind and courteous. I highly recommend them for any job, large or small! FIVE STARS ALL THE WAY!!! read more

We just had a bathroom remodeled and wanted to recommend the company that we used. They did a stellar job! We had a shower replaced, new toilet, grab bars, new exhaust fan and painted the walls as well. It was basically an almost full bathroom remodel. They even replaced the faucet on the existing vanity too. All done in less than two weeks. Bob Pearsick was the gentleman who did the work. Bob is very punctual and courteous, along with being a very nice guy. He let me know of everything he was doing along with his schedule. He went above and beyond! We couldn't have asked for a better company to work with, And working with Bob was the icing on the cake. Oh, and they came in much cheaper than some of the other local companies. read more

My shower was only running ice cold water or scalding hot water...no warm. I had called a different company first that had no idea what to do, but they wanted to put holes in my walls. I decided to get a second opinion. Rick from Terry's Plumbing came out and knew exactly what it was and fixed it. It was a valve inside that needed replaced. He was very knowledgeable and explained everything about the hot water tank and why I was having only hot and cold come out. He explained that my hot water tank was set too high and how the water could scald you at that setting. I would definitely recommend Rick, he's the real deal when it comes to being a plumber! Thank you, Karen Applegate read more

I hired Terry to fix an issue with the main sewer line, he dug it up, said he couldn't fix it, the city will have to fix it. He still charged me for it. Being in the business he is in HE KNEW BEFORE HE STARTED THAT HE COULD NOT FIX IT. All I needed was an extension on the cleanout and had I known he could not fix it I would not have hired him. I WOULD NOT RECOMMEND TERRY'S PLUMBING read more

Someone stole pipes from our house and our plumbing was a mess. The first plumber we called refused to even touch the problem. Terry's came in and replaced the hot water tank and missing pipes. They really stepped up and saved us before the cold weather hit. We nearly had to abandon the house in the middle of the pandemic. They really came through for us. read more

Honest. Honest. Honest. Can't say it enough. These guys will give it to you straight and fix what needs to be fixed and nothing more. Unfortunately Pittsburgh has its share of crooks out there who want to charge you thousands of dollars for a clogged drain. If this ever happens to you.... don't sign a thing and call Terry's. Or... just save yourself the hassle and just call Terry's the second you need a plumber. A stand up organization who does business the way it should be done... with honesty and integrity. Thank you Terry's plumbing for saving me $2,000 today. read more

Outrageously priced. We arranged for Terry's Plumbing to come and replace the insides of our toilets. I provided the brand of our toilets. The plumber arrived, said he did not have the necessary parts, but told me he could go get them. When I asked for an estimate, it was $249 per toilet plus the $69 service fee. $569 to repair 2 toilets! I promptly paid the $69 service fee and sent him on his way. Today, I just had both toilets repaired for a total of $160! Unless you like to pay for over-priced repairs, I would not recommend Terry's Plumbing. read more

I have NEVER been so disappointed in a plumbing business in my life. Lazy, inconsiderate, the woman are especially ignorant. I will NEVER use them again and will make sure to tell everyone the same! Stay away! They are the worst Mertz in the business. read more

We first used Terry's plumbing last year for a second opinion after the plumbing company associated with our home warranty tried to tell us we had a problem with our plumbing that would be over 10,000 to repair. Terry came and found a problem that was under 200 dollars to fix. He is honest, reliable, and responsive. This year, we had another small backup in our basement. Terry came again quickly and fixed the problem and even made a return visit to assess the issue. We will be using him exclusively in the future for any future problems and will recommend him to anyone local! read more

We have 2 four year old toilets that were becoming hard to flush. I expected a change to the handles and flush tower gaskets. Instead he recommended a brand new $498 toilet to replace each. I declined. The plumber only adjusted the water level in the tanks of each. It cost me $160.00. Not much help. read more

Terry himself was very good friends with my father, Frank, who gave him lots of business as a caretaker at a large apt. building in Bellevue. Sadly, Terry has hired morons...as I will now explain. Ad states 24 hour phones. Called at 5:15 and got answering service. The young female Haley answering the phone fumbled thru the "script" and seemed to have no clue what I needed (very simple - replace a faucet and one of two shutoff valves right under it. Repeated it. Clueless. Hung up as I was asking.."so, when will someone call me"...????? Sink basin already was removed, wide open access. Super easy. Send a plumber Chris 11am next day. Told him and showed him EXACTLY what to do. He comes down and hands me a $306 estimate to replace TWO shutoff valves (including one which is fine..) and NOT INCLUDING installing the new faucet... which he saw, new in box, sitting right there. Immediately told him - "this is now why I called, not what I said, not what I WANT" He persisted, would NOT replace faucet. Inexplicable !! Finally, told him to replace only the bad shutoff and to leave. $268 for one valve that took him less than 10 mins. Chris spent much more time telling me why he would not do the plumbing work I wanted done !!! Called and asked for Terry to call me...no return call after two days. How sad. From Haleys apparent poor instructions to Chris inability to listen to why he was there and what I wanted done ....AWFUL experience. A once quality plumber now turning into the new Gileece ??!!!!! Never, ever call these people...even with a bone simple job like this read more

On Friday, July 10, 2020 (around 8 p.m.) I was doing laundry in our new home. We have a finished game room with a pocket door that leads to our laundry area. My husband looked down at our laundry room floor and noticed the drain was backing up into the laundry area. The water was brown and full of a sediment; which I just thought was gunk in the pipes. It kept coming up and up and we were concerned that it was going to begin backing up into our carpeted, finished game room. Being new homeowners, we weren't quite sure that the back up was so we decided to try and siphon it into buckets and dump the water down the laundry tub (thinking that goes to the outside). I called Terry's Plumbing because he is listed as a 24 hour plumber in our area. This was an EMERGENCY as it was consistently coming up out of the drain and we were concerned it was going to start flooding into our game room. I spoke with the call center and let them know what was going on and she said that she would send the dispatch to Terry and and he would call me back. Indeed, Terry did call me back and let us know not to dump the water down the laundry tub. He then proceeded to tell us to NOT TO USE ANY WATER (no washing hands; no flushing toilets; no showers; no laundry) the rest of the night and he would call me back around 8 a.m. the following day to set up a time in which he could come to our home. This is UNACCEPTABLE! We have been in this muck; not knowing what it even is and he is telling us we can't even wash our hands! UNBELIEVABLE! There was no way we would have been able to go to sleep that night without worrying that it was going to back up again; and be worse this time. Thankfully, Mr. Rooter came out to our home that evening (made it to our house around 11:30 p.m.) and informed us that the back up was actually sewage!!! We had been cleaning up sewage that entire time, and Terry just told us not to use any water for 12+ hours! Mr. Rooter snaked the pipes and after he was done, we cleaned everything thoroughly since it was a sewage backup. The next morning, Terry did call me back but I didn't even give him the decency of answering the phone. I wouldn't recommend Terry to anyone; certainly won't be getting any business of our's. DON'T LIST YOURSELF AS A 24 HOUR PLUMBER WHEN YOU'RE NOT!!! read more

I wouldn't recommend Terry's Plumbing - we called because I had accidentally flushed a rag down the toilet, and that needed resolved immediately (isn't that always when you call a plumber?) and they were able to get here quickly. The plumber himself wasn't bad at his job, and he spent time also helping us to understand what might need attention in the future (we've got an older house, stuff needs fixing) - BUT he also made suggestions that were absolutely ridiculous (remove the concrete slop sink in the basement and replace it for $800 with a fiberglass piece of crap - no thank you!) and quoted other future jobs at stupid prices. For our immediate problem, we got off the hook for around $300, but I don't think it should have even cost that much, considering what he did. In the meantime, I've found better plumbers who charge fairer rates. EDIT: Two weeks later, when our sewer started to back up, what caused the problem was the rag that had gone down the pipes that the plumber from Terry's had failed to recover. He left with our money, but not the rag he had been hired to recover. read more

Our incoming water service line was leaking, seeping water into our basement utility room. Our service line comes in from the street, under our two car garage, and under and up into our utility room. We initially got an estimate from a plumber that was sent by our home warranty. This plumber wanted to dig up our utility room to try and find the leak, and if they couldn't find it there, would then replace the line and also said this would not be covered by our home warranty. We felt uncomfortable with this recommendation and decided to call Terry's Plumbing because they are well known and have a good reputation. Kathy, their phone scheduler, was friendly and pleasant. She put Terry on the line and he said he would be out first thing in the morning to look at it. Terry came as promised on a Saturday morning and reviewed the various options, recommending that the line be replaced. He said they would use a method in which the "pull" the new line through by attaching it to the old line and pulling it out through the street, rather than having to dig up our entire basement and garage. He did caution us that it was not without risk, but that they do it often and that it works well. We agreed to the work. After a day delay because the water company had to first come and repair the street valve that was found to be not working, Terry's four man crew arrived the next morning and successfully pulled out the old line, putting the new line in place. We watched them work the whole time and the whole process was quite impressive. The backhoe operator, Rege, used amazing precision to carefully pull the line out, which was about 75 feet long I'd guess. The crew spent about 7 hours on site and cleaned up the job site spotlessly when done. We were so thankful that this procedure worked and that we did not have to dig up inside. Plus, Terry really spent time with us making sure we understood the options, pros and cons, and generally reassuring us that his team would take care of the problem and not to worry. He made numerous calls to me throughout the weekend to help coordinate and advise on the water company involvement and logistics that were needed. In a nutshell these are good people. I will use Terry for all my plumbing needs without a doubt. read more

I had such a great experience working with Terry from Terry's Plumbing that I need to tell my story. My sewer backed up a few weeks ago, unfortunately at the same time my mother passed. I called another service I had used years ago to clean it out. They now advertise themselves as the best in the business. For a low price they offered to clean it out. A quick service and camera inspection was done. I was presented with a 'Proposal' for $9000 for a complete sewer line replacement under the house. I was also told lines from the slop sink needed replaced and possible we would have to blow out under the front porch for an extra fee. Needless to say I was floored. I was told the system was blocked, was temporarily opened but would fail. Needless to say, I was devastated. At that point I started researching other options. One person I contacted was Terry. He assuaged my concerns and thought there may not really be that big an issue. We decided to wait a couple of weeks to see what happens. Of course as suspected it backed up. Terry came himself this week and worked on the line and had it completely cleared out in an hour. He showed me the complete line on camera as he finished. And...all for less than $150.00. What a great man! Wonderful, personable and most importantly Honest! Even thought I was in the midst of my Moms passing the other company still tried to take me to the cleaners. They called and emailed me when I cancelled. Run, don't walk when what you are told doesn't seem right. Peg C. read more

I did not have a good experience with Terry's plumbing. I was told there would be a $70 service call to assess what the issue was - low pressure in my shower. The plumber from Terry's came and was very nice but did almost nothing to assess or fix the issue. When the appointment was over I was charged $122 because the $70 was just for him to show up, not for his time while there. Needless to say I still have low water pressure and no resolution in sight. They also pushed the date back a day which wasn't ideal. I feel like I was overcharged and got nothing out of it. read more