Danielle was super helpful and responsive when booking. She was quick and thorough and was able to…read morehave someone out the next day. Jody was also great! He messaged to advise of arrival time and showed up within that window. He was very professional and efficient with our service and thoroughly explained the process for future repair. Highly recommend.

The one star is for responding quickly to schedule an appointment and letting me know they were…read morerunning late that day. Jody removed the glass front, and I heard "oh no, this is not good" before anything else was done. He removed some fireplace glass into a bag, and after looking at it for a few minutes deduced it had been altered and was unsafe for use. I was quoted $6,000 to remove the mantle, rip out the tile, replace the fireplace, and retile. After advising him that was not in my budget right now, the price dropped. It dropped a second time before he left. He was asked for a bid in writing and agreed to provide one. The appointment was October 9th. On October 16th I asked about the bid and was told it should have already been sent out. I confirmed my email address. Nothing has been received as of October 21st. Here is the kicker . . . something didn't sit right with the appointment, especially with the three different quotes before he had left, so I had another fireplace company come out to look at it, as well as my contractor. THERE IS NOTHING WRONG WITH THE FIREPLACE. It was cleaned (which Jody had not done) and everything was checked to make sure it was safe and functional. The only thing that needed to be replaced were the batteries. I paid $218.50 for the removal of some fireplace glass and an attempt to pull one over on me. I will be filing a complaint with the appropriate authorities. Needless to say I won't be needing the bid any longer.

Fantastic service. Julien did a great job and clearly described everything to me. Will hire again.read more

This was a great experience from start to finish. They were really responsive to inquiries, and it…read morewas easy to schedule a cleaning and inspection. Asher was our technician and was lovely to work with. Respectful of the house (booties on the feet to not track) and explained all the work he'd be doing. It was really fast and thorough. Our fireplace is older and had a crack in the bottom of the metal. Asher explained how those happen (age/heat) and why it matters (you lose heat out the crack and can be unsafe/uncontained)-- as well as the severity of our issue (not that bad, lucky for us!). He explained multiple options, helping us save a boat-load of money and was able to do the silicon repair right then. The pricing is extremely reasonable. We'll definitely use them every year for our inspection and cleaning!

I don't give many 5-star reviews, but Logan absolutely deserves one!…read more I called and explained what was happening with my fireplace. Logan listened, asked a few follow-up questions, and then told me one thing I could try that he thought might solve the problem. I took his advice and it worked! Now I have a fireplace that works again, and it turns out I don't even need to replace the pilot assembly after all. What impressed me most is Logan didn't have to help me the way he did. He could have easily just scheduled a service call and replaced the part, but instead he took the time to help me troubleshoot it first. In my opinion, that says a lot about someone and proves he is honest and trustworthy. I haven't scheduled the service yet, but I absolutely will be using Logan when it's time to have the fireplace serviced. Great experience all around. Logan earned the 5 stars!

We highly recommend Logan at Apex Fireplace Service! Our fireplace was desperately in need of…read moreprofessional servicing, and the experience with Apex from start to finish was outstanding. Logan's work was truly impeccable, and the transformation to our fireplace is stunning! We haven't stopped admiring it!! Beyond his phenomenal work, Logan was incredibly kind, friendly, and professional throughout the entire visit. It's refreshing to find someone who combines such genuine kindness with expert technical skill. If you are looking for a company that is highly talented, thorough, efficient, and a pleasure to work with, look no further than Logan and Apex Fireplace Service!

Nick came out to do a chimney inspection and sweep if needed on our new home today, and I've…read morealready referred a friend to call him for the work she needs done. Nick was very polite, professional, answered my multiple questions, and was very communicative about when he would be arriving and what he noticed. He even screwed in the flashing our roofer neglected to secure while he was doing the inspection at no charge! The inspection showed that we would need a total crown replacement, but that otherwise everything else was good to go. We will 100% be contacting him again to do the crown replacement and eventual install of a wood burning stove insert.

Scheduled an appointment for my wood stove to be cleaned and inspected. We have lived here for 8…read moreyears and never used it since I am fearful of fire. Scheduled for a Monday and unfortunately the person who could do it wasn't able to look at it and we rescheduled for Wednesday. Nick came and took a look, inspected it, got on the roof, cleaned the stove out. Everything was good and he answered questions we had about lighting it for the first time and what we should use in it. Wasn't as expensive as I thought it would be. If you need a fireplace or wood stove inspected I'd give them a call.

Tech was hours late day of appointment. Said they can show up next day. I had to be at work but my…read moredaughter and her family were there so agreed to next day appointment. I told this company another company came to my house and was to clean and inspect. My fireplace was working fine. Other companies overcharged me and changed out pilot assembly and replaced wiring. Now fireplace doesn't work. I asked this company to inspect the other companies work. Give me an estimate. He said the wiring not correct and pilot assembly was bent and not correct and he fixed it. Worked one day and now not working. They ignored my calls in fact hanging up on me. Then finally get the tech on the phone and he accused me of going in to my fireplace and breaking it myself. Ridiculous! Plus he never had permission to work on it. He just did it. Said it was working and then charged me for it and demanded payment that day. Should do estimate and get permission first. I have been patient but I have now called my bank to dispute with them now. I paid for a working fireplace not a broken one. Two companies now are horrible. Where are good companies?

Same as Jason T's experience, this is a "Bait and switch", literally a scam - missed the 1st…read moreappointment even though we have reminded the owner twice, resulting a re-scheduling, 1 technician, 1.5 hours, charged more than $500+tax, for the cleaning work. They will claim this is the ultimate highly complex and professional work. Please try your best to avoid using this vendor.

So lucky we found Tacoma Fireplace Repair. Literally spent years calling around- we needed a repair…read moreour 30 y.o. Waterford propane stove. Always told "obsolete, parts no longer available " or "we don't know who repairs those." I called our heat pump company this year and they said "Call Tacoma Fireplace Repair." BINGO! They came out and repaired our stove. I asked them to replace all internals, not just the broken gas valve, so today we have a fully restored beautiful Waterford stove ! Superb service, very reasonable price, given the 5 hours spent on the repair. My highest recommendation goes to this fine company. Thank you!

These guys are so kind and knowledgeable. Took the time to explain what was happening and what the…read morefix was. I'll be using these guys every year to tune up my fireplace.

Chimney Pro Solutions is a top notch company. Very easy to work with, prompt and fair. I highly…read morerecommend their services

The team at Chimney Pro is excellent. I reached out to get an inspection of the fireplace that…read morestopped working. They were responsive, clear in their communication, and offered a budget-friendly inspection solution. They scheduled a visit within a day of our message exchange, the person (Sean, I believe) showed up on time and gave me the full breakdown of what was happening and what needed to be done afterwards. Now that I am clear on the repairs that would need to happen, I will work with these guys. Great service

Great experience with this crew inspecting and cleaning our standalone pellet stove. Super easy to…read moreschedule, excellent service, great communication and very thorough work. Pricing was well worth it!

ColtWest came to service my chimney in Montesano. They were quick to respond to messages, gave an…read moreaccurate estimate, and were on-time for our meet at the property. He took off his work boots when preparing the work area inside my home, and treated my property with respect, both guys went out of their way to be friendly and efficient. Great value, great service. The team I had today were based out of Shelton, I will continue to support this local business.

Had Top Hat install a top-sealing damper on our fireplace/chimney just yesterday. To start, there…read morewas a bit of confusion on what time these fellas were supposed to arrive, as I was told 4:30pm, but they didn't show up until 6:15pm. After that slight confusion, they made pretty fast work of cleaning out the chimney and installing the damper up top (about an hour and a half install time). Hartley (the owner) is a knowledgable fellow and gives you all the information you may or may not need to ensure you're informed about what is going on in your home. (Energy and heat loss, money going straight from your furnace out the chimney if not properly sealed, etc.) They kept our living room really clean and laid down drop cloths before even walking in the house to ensure they didn't get soot or dirt anywhere. The cap and damper look really nice on our chimney from the outside as well! No complaints beside the timing confusion issue. Will probably use these guys again in the future for chimney related issues or repairs.

Brock was amazing!!! He was instrumental in the repair and cleaning of both of my chimneys. I would…read moremost highly recommend Top Hat!

Had such a great experience!! Service was on time and exactly what was quoted…read more Super nice people that have been doing this for many years! Technician explained everything along the way and made it so clean that it looks like new! 100% would refer you guys as much as I can.

A text message was sent for a day and time for All City Fireplace to show up to service my…read morefireplace. Right on time with a smile and accent! Mike was friendly informative and so helpful! Anything to do with fireplaces, call these guys!