I have been a customer of this shop since 2018 and, until recently, had no disputes or unresolved…read moreissues with their work. Background: 2016 Ram 2500, 6.7L Cummins diesel. Daily driver only -- no towing, no off-road use. Transmission Build: M3960 / MF S1 BM 3960, installed November 2021. November 2024 -- Transmission failure at 62,500 miles on that build. Repair cost: $12,000+. Upon pickup, the front bumper was found to be improperly secured and required a return visit to correct. December 2024 -- Vehicle returned after a transmission "Refresh" ($8,088). Within 2 miles of leaving the shop, the transmission was not shifting correctly. The truck was returned immediately. January 2025 -- Vehicle returned to me in drivable condition. This is the in-service date for the refreshed transmission. January 2026 -- Exactly 12 months from the in-service date, the transmission again stopped shifting properly under identical usage conditions. The shop declined to repair the unit under any warranty or goodwill provision. For context, two prior issues were resolved without escalation: -- A passenger side mirror was damaged during a replacement service. The parts supplier where I purchased the mirrors honored their warranty and I completed the reinstallation myself. -- A TPMS sensor was improperly installed with a new set of 4 tires purchase. Discount Tire diagnosed and corrected the issue at my expense. I did not raise either of those issues with the shop at the time. Given my history as a customer since 2018 and the total financial investment involved, you would think this place would be responsive. Avoid this place, integrity does exist here.

Highly recommend. They squeezed me in the same day to diagnose an issue I was having before driving…read more900 miles. Everyone is extremely friendly and the waiting area is top notch. Thanks CDT!

Several years ago, I gave a solid 5-star review to Getz Automotive for the work they did on my…read morevehicle (while in their old location). I stand by those (then) comments. Just recently, I brought my vehicle down to them at their new location and talk about a gorgeous (huge) facility. Resembling more of the large professional service facilities that you've seen in large new car dealerships, Getz Automotive was definitely aiming to make a statement. When you first walk in, there is the customer service desk where you are greeted, and to the left of that is a large, updated waiting area with a large flat screen TV on the wall. To the right of the waiting area are the maintenance bays - and when you look through the window, the first thing that strikes you is how clean everything looks - again, just like the professional service areas that you've seen at new car dealerships. Everyone is super friendly to be sure. Now, rather than go into what was accomplished during my latest visit, suffice it to say that on this visit, I ran into some issues that were addressed in a very timely manner by the store manager, Tim. It becomes immediately obvious that the folks at Getz are quite conscientious about customer satisfaction, and they'll do what it takes to make things right. There are several areas that I would like to highlight: 1. First are the techs/mechanics - as these are not your typical mechanics that you might run into at some of the numerous hole-in-the-wall private auto service establishments. The techs at Getz are of a high caliber, able to diagnose problem areas that can elude some of the competition. 2. When it's time to pick up your vehicle, if you don't have a ride to bring you in - not to worry, as Getz will call an Uber driver for you. Not many (none that I can recall) auto service centers do that (unless you've purchased a new vehicle and brought it into that car dealership service center - and even then, not all dealerships provide transportation). So you really can't go wrong by taking your vehicle (whether new or old) to Getz Automotive. Yes, you may pay a bit more, but then you'll know that you received the attention you are looking for, along with a level of mechanical competence that your vehicle deserves. That's all I have - very satisfying! Ben Herrmann Master Gunnery Sergeant US Marine Corps (Retired)

This is my first time visiting GETZ. This is about to be a real unbiased review!!! New to this…read morearea location so finding a good repair shop is always a challenge. I've got a Tahoe truck that I've had for 18yrs. I think I know it pretty well inside and out and its fairly easy to work on for a novice DIY guy like myself. For the first time I got a code I'd never seen P1810 for a transmission pressure plate switch. I did some research, after driving my vehicle, trying to clear the code on my own and it returned, I knew this was an electrical issue and was certain it was the TFP switch. Knowing that this required some transmission work, I checked around to my go to shop at Firestone and another shop.... They didn't offer repair work on transmissions. So I gave a call to GETZ because I'd seen their shop while on a lunch run and they had high reviews. I called them and talked to Jimmy, very nice guy, extremely friendly and knowledgeable. I explained to him what was going on and that I needed the TFP switch replaced. He got me set up with an appointment. I dropped my truck off and Jimmy kept me up to date with all the service test being conducted. Eventually after the tech did an outstanding inspection and diagnostic of the initial condition of my vehicle, I was impressed. After multiple test on the transmission, the tech finally duplicated the issue and found that the TFP switch needed to be replaced. They ordered the part, got it fixed and after a day of driving I noticed a much more firm shift, obviously the repair worked. The pictures of the old part shows that it was completely trash and I'm lucky it never failed while driving. Getz did a fantastic job, I left a few pictures that they sent me. They use a very modern system of customer notification that includes video uploads and pictures, such as a loose battery cable that I actually intentionally leave it loose for my own usage. Id only seen this level of service and video/picture similar at the Lexus dealership and even Lexus was not this good. I would whole heartedly recommend Getz and will probably use them again. The early bird drop off and after hours pick up was also super easy!!!! Here's why I deducted the 1 star and this is strictly my experience.... They charged me a diagnostic fee of $180, only to come to the same conclusion that I had initially scheduled the vehicle for the service. It felt unnecessary in my situation because I came with a very specific request knowing which part needed to be replaced. I did not bring my truck in and say "my transmission is messing up, let's check it out"..... then I would understand a diagnostic fee, that would be very appropriate. I figured this is their standard business process, so it's something to keep in mind that you're out $180 before the repair even starts and that money doesn't go toward the repair. So that's my only issue and luckily it's not a deal breaker. They did find another savings in the repair service that offset. Which for all other reasons made the knowledge of the diagnostic useful if I had other unknown issues, but in my case I didn't. Again, top tier quality from GETZ, they have the skills and tools to do the job right!!

I had an excellent experience at Brisbon Automotive! I was able to get my brakes done the same day,…read morewhich was a huge plus. The service was quick, efficient, and very reasonably priced. Travis, Matt, and the entire team took great care of me and made the whole process smooth and stress-free. It's not always easy to find an auto shop you can trust, but this one definitely delivers. Highly recommend -- 10/10!

Great service all the way around! From Matt, the service director, to Aspen, who fixed my car!…read moreI finally found a shop my car will call home. Great communication, service, and fair pricing.

The service is consistently thorough and well done. They layout the possibilities in a logical way…read morethen track down which is the problem and fix it. I can't ask for better than that.

After dealing with an auto shop that, unfortunately, was overpriced and overwhelmed by their work…read moreload, I was grateful to find Tyrolf Automotive. I have been several times now and every time they have been friendly, efficient, transparent, thorough, and a good value overall. They've got a customer in me for many years to come.

They were able to diagnose and fix my Audi without delay! The waiting area is clean and comfortable…read moreunlike most shops! I highly recommend this place to all German car owners.

The best VW/Audi shop in the Triangle. Very knowledgeable and thorough. They won't screw you…read moreover, but they do know the value of their work, so bring your checkbook. :-D

This is another well deserved 125 stars for the service department and very specially for that…read moresweet lady Linda that was my Service Advisor today. It all started when my AC went out to the woods and decided not to come back so I made a phone call and the Receptionist informed me that there was no way they could take me in, when I explained that this time I was out of State and I wanted to speak with the Manager she gave me his name and location and lo and behold he called me an hour later. Because I explained I was an out of towner in distress with an RV that needed service he listened to my explanation and promised me he would squeeze me in since it was a simple issue. Two days later I showed up and Linda took us in, oh boy if you need to explain your problem and have someone to listed to, that is Linda! two hours later I am on the road again. Thank you Mr David Cisneros your team is something I have never seen in other dealerships around the Country. Josh did a great job and refilled my AC tank with "freon" or whatever gas is needed for my AC to cool the cab. I can not over stress how much care and love we got from Linda that was covering for Frank currently vacationing in London, she should get that position permanently because of her "angel" and let Frank stay in London, we don't need him here! if there is someone like Linda to take care of the Sprinters All in all I wish you were a mile from my home instead of careless money greedy Baker Vans, you know who they are. Thank you Linda! My pup sends barks and bites and he said "thanks for the milk bones!"

Terrible. Opposite of what I would expect in terms of service and process of purchasing a new car,…read morelet alone a luxury vehicle. Specifically Al middle aged short yt man with the attitude of a wannabe cop and the demeanor to match. Horrible experience dealing with him. He didn't even let me test drive the car I was buying and had a shit attitude, prob bc of how his life turned out, pathetic. They made me wait weeks for a car they had in stock and were turds thu the whole process, shameful.

Needed an estimate of repairs to be done on my daughter's car. I knew it would be bad because she…read moretakes horrible care of her car (life is overwhelming for a single working mama). They took detailed account of all the work that needed to be done but unfortunately it was so bad that she decided to buy a new car (and hopefully get some trade in $$). They were quick to get her car analyzed and were very professional. I would definitely go back if we ever need work done. RIP car. It wasn't your fault

everybody at auto medics is very professional. I have gone there several times and have no issues…read morewith the employees or work performed

Again and again this shop continues to build and service my BMWs at the highest level of…read moreprofessionalism and fairness. If you want performance and results this is the one! Shop no further for all of your BMW needs! 2 crank hub fixes, multiple exhaust and performance upgrades with zero issues. Tuned to perfection! I can't say enough! All A+! Ty, Jeff

I have been bringing all of my BMWs here for years! Always great service and fair pricing !read more