Have trusted this business for the past few years and received excellent customer service and work…read moreevery time! Justin and his crew are very efficient and quick to respond with diagnosis and fixes. They always go the extra mile to make sure you are treated well and taken care of. Highly recommend their services! And a big thanks again for your previous work on my family's vehicles!!!

Recently had an oil leak. I was able to have it looked at & repaired quickly & efficiently. He also…read moreprovided regular updates. I can really appreciate his professionalism & he is very knowledgeable! I won't be going anywhere else for anything car related!

Took our car here to get a professional looked at. kept it in the shop for about 3 days. Told us…read morenothing is wrong with it. They even deleted a code.

My car needed some work done. I found that the parts were on backorder everywhere else. I called…read moreAAMCO, and they got me in on the same day and replaced the part. They required a deposit before they would order the part. I am satisfied with the service here. Not much of a comfortable waiting area, and that's the only downside.

My car broke down and was towed to Cary Car Care after being recommended by GEICO. I was initially…read moretold the diagnostic fee would be $130, but ended up being charged $176. Later that evening, they called with a repair estimate of $2,156 to replace the radiator fan, thermostat, and tires, plus $309 just to refill the antifreeze. When I called to ask about alternatives, they only reduced the price by $20. That felt excessive, so I decided to get a second opinion. I ended up going to NC Complete Auto Care, where the radiator fan was replaced for $881. They didn't charge for refilling the antifreeze and said the thermostat wasn't an issue and did not need to be replaced. They also let me know I could safely wait on the tires for a couple more months. I appreciated the transparency and will be taking my business there from now on. I can't recommend Cary Car Care based on my experience.

Terrible service! I…read moreaccidentally made my appointment for Wednesday 10/30/24 instead of Wednesday 10/23/24 but brought my car in Tuesday afternoon 10/22/24 and got checked in. No call or text Wednesday 10/23/24 so I called at the end of the day and was told they hadn't started working on the car yet but I was in the queue for the work to be done in the morning. I called today Thursday 10/24/24 and they still hadn't touched the car! And that's when the mechanic told me the appt. was for the 30th. I realize it was my mistake on the scheduling but why didn't the check in lady tell me I had the day wrong? And why didn't someone notice yesterday when the car was sitting there all day? And why did they say the car was in queue to be worked on in the morning? I'm on my way out of town for a family emergency and this messed me up so badly. I've been calling all over to see if I could get a rush job on the work. Really terrible service and I will never go back here or recommend them. Update: I appreciate the businesses response but there was another aspect of this situation that bothered me. When I realize the date mistake I asked the guy who answered the phone if they could squeeze me in. He said: if someone who has an appointment doesn't show up or cancels we can get you in. But I can't make any guarantees. I kind of expected that he'd try to see if he could accommodate me but he just said sorry...can't do anything. And I would feel differently if he had at least shown some empathy.

What a freakin nightmare. I asked for them to add an auxiliary transmission cooler, they charge me…read morefor the auxiliary transmission cooler, and I paid for it. I looked under the hood and couldn't see where it would be, so I went back. The front desk guy said they definitely installed the cooler, and claimed it was between the AC coils and radiator, and even pointed at some coolant lines under the van claiming they were them. Then some older guy came out (probably a manager) and said they didn't install an auxiliary transmission cooler, because it didn't need it. I told him I specifically requested and paid for it. I don't know why you would tell someone who requested an upgrade, and paid for an upgrade, and was told the upgrade was done, that he didn't need the upgrade. And a quick Google search shows that for vans that tow, auxiliary transmission coolers are a worthwhile upgrade, and in fact came factory with the tow package in earlier years of the van. He then went back to his office and hid. No "oh my bad, I didn't know you requested it", just a bizarrely hostile exchange where he told me flatly I didn't need the thing I requested and paid for. Then the front desk guy was doubling down and claimed that it had one already. He started taking the shroud off to prove it but then claimed one of the bolts was just spinning (they were all fine, I removed it later at home). He then went to process the refund, where he tried to refund less than the part cost of the cooler (not even including the labor). I insisted I get labor refunded, where he accused me of being hostile (after being lied to repeatedly..) He then claimed he did the refund, but instead he charged me ANOTHER $430. I went back in a week later after I found the fraud on my credit card statement, but would not fix it because it was 15 minutes from closing (again, being accusatory for coming in when I could - apparently they expect their customers schedule to revolve around their fraud?) Finally the next Monday they refunded the $430 extra they charged me, but they still owe me for charging me to install a transmission cooler they never installed. So what should have been a relatively simple transaction has been repeat visits, gaslighting, scamming, etc. I'm now not confident it even needed a new transmission. Please take your vehicle somewhere else unless one of your hobbies is visiting auto repair places repeatedly. Update: those liars still haven't processed the refund a week after saying they were doing it. Also I paid for the brakes as another line item, saying they applied those funds to that is a lie. And I explicitly asked for the transmission cooler. The thing about it "not being needed" is just outright wrong - GMC Savanas regularly towing 10k lbs through the mountains in the summer absolutely should have transmission coolers.

They may be capable but they accidentally damaged my vehicle but would not assume any…read moreresponsibility because I had no photos the proved the damage wasn't there prior to them performing a service. Be very careful with this location.

Messer Transmission is an extremely honest, helpful, and trustworthy shop. It does what every…read moremechanic should: give you the facts straight up, tell you precisely what you need, and tell you how to properly fix your car without ripping you off. If you are looking for a good mechanic in Raleigh, I highly recommend taking your car to Messer Transmission.

Outstanding service. Very professional. I really appreciate the way they diagnose the problem and…read morethen tell you the proper solution, and then stand behind their work. They do not try to sell you a bunch of expensive BS you don't need. I take my vehicles, my children's vehicles, my wife's vehicle to them for service and I have complete faith in what they do. I highly recommend these guys for transmission or other auto work. Outstanding in every respect.

I contacted RK early this morning for emergency repairs on my car. Unfortunately, they were not…read moreable to help me within my particular time constraints but in the spirit of total customer service, they called back to offer the name of one of their competitors. We are here in Raleigh, passing through on our way to Carolina shores. I scoured the directory and phoned RK. I relayed my dilemma and met with a courteous and concerned response. The fact that they went out of their way to help us has made me customer for ever. I am moving to Carolina shores and will travel the two hours to have my car serviced by such a professional company. RK, thank you for your help and your obvious commitment to putting your customers over profits. You folks are a true rarity in our country today. Bob DeThomasis

Amazing people but not good business. This shop does not accept any payment from insurance or…read morewarranty companies. THEY DO NOT! They hold that right as business owners, which I understand completely. One of their staff members was not aware of this and it was not until after a $120 diagnostic that I was notified they don't accept payments from insurance/warranty companies. I explained to the owner that I had multiple phone calls with this staff member about using my warranty company as payment. Staff is not educated on the shops policy and client is bitting the bullet! No refund.

Simply put there is no need to consider taking your care anywhere else. If you are looking for…read morehonesty, you have the right place. Mr. Craig Johnson will work until he is assured he has made the right diagnosis and you will be 100% satisfied. Was having trouble with 2017 Sienna. Took it to the Toyota dealership was told I needed a new transmission. Without hesitation I took it to Johnson's transmission. They properly diagnosed the problem and fixed the problem. No new transmission was required. Thank goodness there are still honest people around who are not selling a job just because of the $$$ they will make. Honesty, integrity and reliability are all part of Johnson's transmission. You may need to wait for the finished product but it is worth the wait.

Johnson's Transmission & Auto is truly a lifesaver…read more On my way back from visiting family in Wilmington, the oil pressure light in my Lexus RX350 came on. I stopped on the exit to check the oil levels and hopefully add a little oil in order to get back on the road, but the engine was making a loud ticking noise. There was smoke coming from the engine bay and oil sprayed all the way up the back window of the car. That's when I decided that it was best to leave it there and have it towed to the nearest automotive shop. Thankfully, JT&AS was no more than 7 miles away from where I was stranded. Not only was I in the right place at the right time, but JT&AS is a shop that I'll begin going to regardless of the other shops that are closer to my home in Raleigh. The service was impeccable. Honest, timely and thorough are only a few ways to describe JT&AS. If you're ever in the area, or better yet, just make the drive to go to JT&AS because you won't be disappointed. More Success, Rasheed

Small, cosmetic repairs done as I waited. Great service, friendly attitude, much appreciatedread more

I can't say enough about what a positive experience we had purchasing our used vehicle from Import…read morePerformance. After many really terrible experiences with big dealerships, we were desperate for some honesty and zero-pressure customer service. John and Noah were amazing and helped us find exactly the right car for our needs - and for a very reasonable price. As well-respected mechanics, they really know the cars and make sure they're in great shape before selling. I don't think I'll ever purchase a used vehicle from anyone else again.

The staff was very personable and easy to communicate with. The price we received for the…read moretransmission replacement was affordable. I will be using JNM in the future.

Marvelous. Professional but friendly. Great work. My first time there but I will go again. This…read moreis my local now