I came in and I was helped by Matthew and Ivan. Both were great, funny, patient, and very helpful…read more I see that I mentioned them in August 2025; I don't remember those interactions, but they're still great.

Wonderful experience with knowledgeable team: Teresa, Hazel and Luis. They helped with updating my…read moreaccount, providing a better understanding of the cell versus data lines, factory reset and installed lines to two older cell phones, and advised and trained me on the use of a Iwatch. Truly grateful for the experience of meeting pros getting the job done to lessen my work load.

Devin was awesome and helpful, I was on hold for almost two hours trying to speak with an agent…read more Devin called and got me to the right person. I don't think it's right for the AI to tell me wait time is ten minutes and then wait for two hours.

I am not the person to write reviews but be aware of this place. This Verizon Authorized retailer…read morestore should not represent Verizon, I basically went to get help for my broken phone screen, they saw the opportunity to sell me a new phone. I called so many times to DW and only responded that he was busy and never come back to me, I had to deal with Verizon for more than a week, I am customer for more than 15 years and really this place is a dissapointment. I woukd rather go to a corporate Verizon store.

I haven't been to Hi-Tek Communications in a few years. The last Samsung I purchased then was…read moreworking fine until a week ago, I always come here because the staff here is knowledgable and friendly, I drove all the way from Vallejo to Berkeley and they didn't disappoint! I found out my phone was running low on memory and a security app was causing other apps to crash. I purchased a new Samsung with 128gb and they told me to come back in an hour because the transfer of my information from the cloud takes a while. I came back and my new phone had everything from my old phone I was so happy! They are one of the friendliest and best stores I've been to in a very long time!

This is not Hi-Tek anymore but a Metro Mobile phone store. I went there to understand why my…read moreEuropean phone was not working. I met a guy who took two minutes to arrive because he was doing some important stretching exercises in the room behind the store. Asked me "What do you want ?", me: "understand what is not working with my phone and perhaps buy a cheap phone if this a problem with my phone just to be able to get some basic phone calls and my sms". He looked at it "hmm this is not an american phone" then looked at my SIM card "hmm this is not an american card" obviously implying with his tone that this was just crap. I left the store without getting some advice soever. A very very bad experience...

Mr. Keith who works here went the Extra mile for me. He…read moreresearched a Case via telephone for my "" ANDROID "" !!!! He even went to the trouble to fit it onto my S21 FE.... Took the time to research the product even walking outside to search for my Wallet I suspected I had dropped outside... Since it's ' after hours ' I can't reach him....s..o..o I thought I'd post here... Jogged my memory remembering I had my Wallet @ my ' Next Stop ' !!! Let's Pray it's FOUND !!!! In Sha Allah !!! " Hats Off to Mr. Keith !! Always Very Helpful....... Masha Allah... Never bought here before, but talked to both Mr. Hisham and Mr. Keith...before... In a Digital World it's terribly refreshing that Old Fashioned Human Touch still Exists. Very Accessible from Ashby Bart... Or Busline on MLK... Retail Location is on Ashby St. between Adeline & MLK !!!!!!

This is a Metro PCS store. He charges Metro PCS customers 'mandatory fees' and charges it to a…read morepoint of sale system with a DIFFERENT ADDRESS. HE DOES NOT TELL MetroPCS he charged you and these 'mandatory charges' are not reported by him to Metro PCS. He is pocketing the money. He also tells MetroPCs he's at a different address than where he actually is. After 8 years of being a customer, this one interaction ended it. I am already on a different carrier and this happened yesterday. I learned about Esim cards just to get off this network as fast I could. Now I'm saving $400 a year!!

Stephanie at ATT Berkeley is absolutely AWESOME. Not only is she bilingual she also understands…read more"phone drama" for customers over age 60. The service here is kind and courteous. As an AT&T customer of over 30 years it was fantastic to have a real time encounter with excellent customer service topped off with a smile and understanding. Thank you Stephanie for saving my day. And hey, did I say this store is close to BART so no parking worries and it's a calm space on Sundays.

AT&T absolutely SUCKS!! We have been trying to get them to help us resolve a problem with our new…read moreAPPLE IPHONE for 4 days now (10+ hours) and still haven't been helped. They don't know anything at the store and keep calling for help while you sit there. Then, after 90 min. they give you a card to call customer service! They then try to sell you AT&T Fiber. Oh sure, we definitely would pay even more to them and turn our internet over to them?!!! Avoid avoid avoid!! Then we recd a bill with extra charges. So we feel completely ripped off.

Short story: we wanted to support a local business and buy a CD player here--a single disc unit. He…read moreinterrupted us several times because he kept mistakenly wanting to sell us something else--no, not a boombox, no, not a 5-disc player....We were finally able to get a word in to explain what we wanted. He gave us a great price for a unit that we could pick up at the end of the week. We pre-paid, they didn't seem to know how to use the credit card machine (hm), and we naively ignored these telltale signs... 10 weeks later, we still don't have our player. A couple of weeks ago, he gave my husband a dusty "loaner" unit, and it doesn't even work. All we want is our money back. We never, ever want to go there again, but unfortunately, we still have unfinished business to take care of.

Roy at EID's is a whiz! There were four problems with my newish TV. He solved all four in about…read more15 minutes. He has helped me in the past--and I have nothing but respect for his problem-solving abilities. He's a great resource!

The manager, Hadi, is a good man, and willing to deal with issues and talk about solutions. I had…read morea complaint, and came on pretty strong, not hostile, but firm and with some pointed concerns, and he stepped up, acted like a person of quality and met me in the middle. You don't find people like that often, and although I had an issue with something that was not to my liking, the best possible resolution is when there's listening and give and take, which Hadi, the manager there, definitely demostrated, not just lip service, but genuine accountability. I can recommend this shop for this reason, the work I had done was minimal, too simple to recommend them beyond what I've said, but I have no reason to believe that these ethics do not extend to their workmanship.

I wasn't able to troubleshoot the issue with my pc so I dropped it off at ComputerLand. They're…read morewere one of the few spots open on a Saturday that didn't require an appointment. They discovered the issue in 1 day and ordered/installed a new part in a couple of days. The price is fair, they're nice, they work quick and they kept me updated throughout the process. This will be my go to spot in the future. Quaulity

Knowledge staff that provides great service! They were good about communicating their work…read moreprogress. I got the battery for my iPhone 10XS Max replaced here. The replacement battery wasn't available on site upon inquiring but the staff ordered one and I was back to get the battery replaced within a couple days. Reasonable prices and Apple authorized . I'll be back if ever need help with an iPhone.

Repairs were speedy and done right for two of my MacBooks. Replacing battery though was pricey and…read morewould probably have been smarter to replace the laptop instead.

Apple Store was such a big help with my dad. The tech that assist us to be sure the Iphone was not…read morehack did a fantastic job! I was not upset that he had to assist other customers that came in the store. He did a fantastic job on being sure we were taken good care of. I just wish I had gotten the tech name. Apple Store on Fourth Street is a nice place to come inside to. There are parking meters nearby the store which are 30 minutes or 2 hours (suggestion: park at the two hour one). I have gone to this location many times including after I had gotten off work. I have gotten my Macbook fix at this location when I schedule an appointment with them.

Romeo and Marcella provided fantastic service!…read more Little did I know that today is the launch for the latest iPhone and the store was at capacity. But I'm here to buy a computer? Just come on in! Purchased my air book from a good guy named, Romeo. He got me the educational discount, which included a AirPods. A nice woman, Mariana, got me set up. Great service and I was happy. In about an hour!