I upgraded my daughter's cell phone for Christmas. Jessica assisted me with the purchase, and went…read moreabove and beyond. She spent a couple of hours with me, making sure that my daughter's current cell phone line would stay linked to her old phone, then switch over automatically on Christmas. I had a few questions along the way, and Jessica ALWAYS answered my text inquiries. A couple months after my purchase, my bill wasn't representing the plan I agreed to. I felt in over my head, and reached out to Jessica. She figured out the issue and got my plan squared away so i was being charged the correct amount. I was SO relieved to have her support and expertise, and am grateful for ongoing help over the course of months. I will never forget her level of customer service... a rare thing these days. Thank you, Jessica!

The staff are fine and are just operating within their training…read more The issue is Verizon and specifically Victra's sales tactics. Over the last three years, I have visited Victra about four times for both business and personal phones, and every visit has taken hours. My shortest visit was recently and still took an hour and a half. I had to return because the screen protector they sold me broke, despite being advertised as a lifetime warranty. What they do not tell you is that replacements must be ordered through a QR code on the original box. Can't be done in the store where purchased. Each replacement has a $10 shipping fee. I have three phones, so that is $30 in shipping alone. They did me a "solid" and sold me the screen protector replacements in store but charged $10 for shipping since that's what they would have charged. Mind you I drove all the way to the original store for this. Spent almost 2 hours for a lifetime warranty product and still paid a theoretical shipping fee for each even though I got all three at once??? I work in an office setting. Shouldn't be breaking this fast! I can buy better screen protectors on Amazon for half the price in a pack of three. The issue is not the money. The issue is the quality and planned obsolescence given how all three broke within in a couple of months of using them! This review is just about my shortest visit with Victra. A 1.5 hour screen protector replacement, but it reflects EVERY experience I have had with Victra. Avoid them at all costs.

I haven't been to Hi-Tek Communications in a few years. The last Samsung I purchased then was…read moreworking fine until a week ago, I always come here because the staff here is knowledgable and friendly, I drove all the way from Vallejo to Berkeley and they didn't disappoint! I found out my phone was running low on memory and a security app was causing other apps to crash. I purchased a new Samsung with 128gb and they told me to come back in an hour because the transfer of my information from the cloud takes a while. I came back and my new phone had everything from my old phone I was so happy! They are one of the friendliest and best stores I've been to in a very long time!

This is not Hi-Tek anymore but a Metro Mobile phone store. I went there to understand why my…read moreEuropean phone was not working. I met a guy who took two minutes to arrive because he was doing some important stretching exercises in the room behind the store. Asked me "What do you want ?", me: "understand what is not working with my phone and perhaps buy a cheap phone if this a problem with my phone just to be able to get some basic phone calls and my sms". He looked at it "hmm this is not an american phone" then looked at my SIM card "hmm this is not an american card" obviously implying with his tone that this was just crap. I left the store without getting some advice soever. A very very bad experience...

Mr. Keith who works here went the Extra mile for me. He…read moreresearched a Case via telephone for my "" ANDROID "" !!!! He even went to the trouble to fit it onto my S21 FE.... Took the time to research the product even walking outside to search for my Wallet I suspected I had dropped outside... Since it's ' after hours ' I can't reach him....s..o..o I thought I'd post here... Jogged my memory remembering I had my Wallet @ my ' Next Stop ' !!! Let's Pray it's FOUND !!!! In Sha Allah !!! " Hats Off to Mr. Keith !! Always Very Helpful....... Masha Allah... Never bought here before, but talked to both Mr. Hisham and Mr. Keith...before... In a Digital World it's terribly refreshing that Old Fashioned Human Touch still Exists. Very Accessible from Ashby Bart... Or Busline on MLK... Retail Location is on Ashby St. between Adeline & MLK !!!!!!

This is a Metro PCS store. He charges Metro PCS customers 'mandatory fees' and charges it to a…read morepoint of sale system with a DIFFERENT ADDRESS. HE DOES NOT TELL MetroPCS he charged you and these 'mandatory charges' are not reported by him to Metro PCS. He is pocketing the money. He also tells MetroPCs he's at a different address than where he actually is. After 8 years of being a customer, this one interaction ended it. I am already on a different carrier and this happened yesterday. I learned about Esim cards just to get off this network as fast I could. Now I'm saving $400 a year!!

AT&T absolutely SUCKS!! We have been trying to get them to help us resolve a problem with our new…read moreAPPLE IPHONE for 4 days now (10+ hours) and still haven't been helped. They don't know anything at the store and keep calling for help while you sit there. Then, after 90 min. they give you a card to call customer service! They then try to sell you AT&T Fiber. Oh sure, we definitely would pay even more to them and turn our internet over to them?!!! Avoid avoid avoid!! Then we recd a bill with extra charges. So we feel completely ripped off.

At&t has to be the worst internet service provider ever. I thought Comcast was bad but AT&T is on a…read morewhole different level. I've lost service for several days multiple times this year. And the customer service is terrible. They can never tell me when it will be fixed and if you want an appointment it can take days.

Roy at EID's is a whiz! There were four problems with my newish TV. He solved all four in about…read more15 minutes. He has helped me in the past--and I have nothing but respect for his problem-solving abilities. He's a great resource!

Short story: we wanted to support a local business and buy a CD player here--a single disc unit. He…read moreinterrupted us several times because he kept mistakenly wanting to sell us something else--no, not a boombox, no, not a 5-disc player....We were finally able to get a word in to explain what we wanted. He gave us a great price for a unit that we could pick up at the end of the week. We pre-paid, they didn't seem to know how to use the credit card machine (hm), and we naively ignored these telltale signs... 10 weeks later, we still don't have our player. A couple of weeks ago, he gave my husband a dusty "loaner" unit, and it doesn't even work. All we want is our money back. We never, ever want to go there again, but unfortunately, we still have unfinished business to take care of.

Good service overall. They are able to do motherboard repairs that most shops can't do and replace…read moreparts instead of just replacing the motherboard.

AMAZING STAFF, OWNER & BUSINESS!!! These guys worked with me…read moreso hard. I had completely disassembled my $400 HP printer, put it back together and something went wrong and the screen wouldn't light up. They're not only found the tiny wire inside a very, very small cable that I have broken, they showed me a picture of it and gave me a complete tutorial. then they went on to explain why my printer wasn't working anymore. It had smeared printing because over five years, I've been using aftermarket toner on an HP printer. I then asked for a recommendation on a high volume printer for home use. That's in between category between home desktop and large office printers. They said they didn't know but they researched it and called me back a couple of days later with really excellent advice I took and purchased the printer they recommended! Then one day I was nearby installed a large projection system and didn't have a long enough power cable. I went in and explained and they gave me a 10 foot power cable for free. But most important these people are are very friendly as well as mean technical experts... But very humble about it and they really listen care about the customers. Wow!

I broke my pencil tip with it screwed on because I was using fake tips from amazon not once but…read moretwice. I couldn't get it myself and they helped me quickly and even fixed it for free the second time. Super helpful!

I wish people worked harder to just fix a broken piece of glass on an iPhone…read more I now understand Mobile Kangaroo (as the Apple authorized retailer) requires it to be "Apple-approved glass" but seriously it's just a piece of glass on a working phone that doesn't need to be replaced, just fixed glass. Now I have to keep working to find someone / somewhere that can just fix a piece of broken piece of glass on my iPhone that still works fine.