I can't recommend The Car Doctor enough!…read more My transfer case catastrophically failed, and I was incredibly lucky that my car broke down just two minutes away from their shop. It was around 10:00 PM, so I searched Google for the nearest repair shop and found The Car Doctor. Even though they were closing, one of the employees took the time to help me drop off my car. That alone showed me they genuinely care about their customers. The next morning, my car was fully diagnosed, and they clearly explained the issue and gave me multiple repair options without any pressure. Since replacing the transfer case is a major job, I was told it would likely take a few days. To my surprise, I received a text message the very next day around 5:00 PM saying my car was ready for pickup! I honestly couldn't believe how quickly they completed such a big repair. The price was very fair, but what really stood out was the outstanding customer service, professionalism, honesty, communication, and efficiency. Everyone at the shop treated me with respect and made a stressful situation so much easier. Thank you to the entire team at The Car Doctor for taking such great care of me and getting me back on the road so quickly. You've earned a customer for life. Highly recommended!

I came to get a safety inspection and realized that I left my key behind and was driving on my…read moredigital key. Sigh. So 30m later I returned with my key. I got there Sunday morning so went to the Mexican restaurant around the corner (it wasn't bad!) and then had a couple beers at the brewery around that corner. About 2.5 hrs later, I decided to come back and just in time, my car was ready! They told me it was on them! I didn't have to pay for the safety inspection! I was floored! That was pretty cool.

Oil change is fast and efficient. everybody here is kind & genuinely wants to help out. discounts…read moreare given even if you don't have one.. but it makes me think they were gonna charge the discounted amount anyway with the way they throw discounts like it's nothing.

A quick and easy process for an oil change. They recommend me to check their website for coupons to…read moreuse for the service. I sat in the car while they completed the service. I guess I went at a good time because we were in an out in about 20 min. When you turn in, drive to the left of the building to pull into the backside. You don't need to go into the store itself.

Brennan Reidy and this shop in general went above and beyond in providing exceptional and…read moreoutstanding customer service to me in replacing my car battery. they were communicative, helpful, just the best place ever when you in a tight squeeze! Everybody take your car here if you need anything fixed. so amazing! 5 stars service! if I could give more stars to Brennan I would!

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

Excellent for diagnosis Honda Elements for parasitic electrical drains. Worked with us to get our…read moreElement back on the street again. Performed inspection and emissions to get our car back on the streets. Quick service and turn around and we were on our way!

Update: refund was given for light bulb , appreciate the accountability and readiness to help ,…read morewouldn't go back though , lost my trust. Don't believe the five stars I should have ignore that it's always a trapped , the lower stars always speak truth. Got safety inspection and they called and stated I had to get the tag light and tire fix today or they were going to reject my inspection and didn't let me know that I had 15 days per Virginia law to get it fix and to get inspected again, the most they could charge me was exactly $1.00 per law. I felt obligated to get fix now bc of the threat that it was going to rejected Today not knowing I could wait . I would have replaced the tag light myself for cheap. Really upset they scammed me and weren't honest. I hate going to these place as a female bc I will always get ripped off . I have a 2011 Camry Le. Tag light fix for one bulb was $45 and plug for one tire was $40. To replace rear brake pads which I denied to get here was $709.43 ... Called Gaithersburg Bay Area tires and service and they quoted me $510 ... Hope this help other females out there comparing prices and such . Thank god all safety inspection is only $20 everywhere you go because that's Virginia law , they cant change that price .

A great shop. They told me a quote and then the final bill was $400 less. I also has a side issue I…read morewas quite worried about but they diagnosed it and made a simple fix for no charge. I feel like they're an honest shop. They've got my business.

Dude at the front is kind of asshole, telling me I had to drop off my car all day for a state…read moreinspection when there was no one here. Once I said I had to talk to my dad about it only then did they fit in my car for 20-25 minutes wait. Other then that, the technicians were very sweet and returned my car nicely

My car died in the parking lot just outside, when I went to see if they could help, one of their…read moremechanics immediately came to help jump it and drive it back to diagnose the issue. It ended up being a loose connection, they solved the problem in under five minutes, and because it was a simple fix that didn't need any parts, they were extremely nice and didn't even charge me! 10/10 would recommend

I ended up going back to get the rear brakes replaced too. They gave me another free rental car…read moreand a small discount and had it done within a few hours! Unfortunately, my exhaust heat shields gave me trouble a few days after getting the brakes done so I brought the truck back. Not only did the fix the issue within 20 minutes, they took me right away and it was on the house since I am a regular customer! You don't find this kind of mechanic customer service anywhere else in Northern VA. Call Buddy at Burke Auto!

Everything went well, customer service was great. These guys had the best prices in the area. I…read morecouldn't have found a better deal. They fixed an issue with my right rear wheel bearing and at short notice was able to repair and replace my driver side mirror. There are a lot of cars in the lot but if you make an appointment they'll honor your appointment time slot and take your vehicle in immediately. Be careful on pulling into the driveway, it's a sharp right and traffic flow pretty steady on the Main Street; if you're driving too fast you may miss the turn.

I requested a quote via Yelp. Jim and I originally stated speaking in 01/11. He would message to…read moreget exact specs on the car to make sure they could do the job requested. After assessing the car in person, they quickly realized I only needed a head gasket. The communicated with me the entire via text, email and phone to keep me updated as things changed. Their customer service was impeccable from start to finish. The price was about half of what it would have cost me at the dealership. My only complaint is how dirty my car was upon return. I'm aware it's a shop but fingerprints on cloth is not fun. I'll still be using them in the future if major repairs arise.

Burke Jiffy Lube (J L)has helped me out when I had no garage that would schedule me an appointment…read more They saved my car when a previous garage in Burke charged for break service and oil change. When I came into Burke JL for routine maintenance, Burke JL reported that the garage forgot to fill my car with oil and didn't replace my break oads. In fact, the break pad was down to the metal and I had to have the roters reconditioned and the dirty oil flushed and replaced with fresh oil. Could have blew the whole engine and/or experienced an accident. Bottom line: Burke Centre Jiffy Lube works with their customers to keep their cars running and on the road. Thanks Dallas and the service crew at Burke Centre Jiffy Lube!

Hi All - I realize there is always this pressure to boost sales...and normally my defenses catch…read morethe upsell. This time I didn't catch the $40 "additive". Ridiculous. I did not authorize it. I was duped. Sadly I only caught it once I left the premises. They like to email the invoice- another trick so they fly under the radar. I only noticed it an hour later as I scanned my phone/emails. Folks here are definitely polite and professional. No complaints there. Been going here over many years, with many cars. But you know: customers just don't appreciate feeling like they were stupid and suckered. Stop it.

Great reputation. Many times I checked other places and their costs against CCC, and CCC was…read morealways the best. They will help you prioritize repairs and understand people have limited funds. Note: They are always in high demand, so may have some wait but it is worth it. No BS place and people; high quality.

Called to have my car checked because another shop said it needed lots of work. They refused to…read moreschedule an appointment without me telling them what the other place recommended, even after I explained that I wanted them to do an independent assessment to check whether I actually needed the recommended changes. The woman on the phone then told me that everything that was recommended from the other place wasn't necessary... without knowing what they recommended and without looking at my car which was concerning. They also don't have a taxi service and you are not allowed to wait for you car and instead they need it for a full day which can be hard to coordinate if you don't have another ride.