If this is what Brooklyn styled lobster rolls taste like, they can keep it and not share with the world because it was not fresh, overcooked, not seasoned, all sauced. Highly disappointing and just not good. The server was kind and explained to us he was by himself so we understood and we were patient as the food took time to come out. We just ordered a warm lobster roll and chicken wings. The wings were mediocre at best. read more

They're closed but still taking online orders? ‍ I gotta dispute the food charge now. I wish I was warmed a little sooner. read more

BK Lobster Foxwoods - 12-10-2024 Closed - Seafood Near Me - Mashantucket, Connecticut

Great lobster specialties, in a diner style sit or takeout. We tried the lobster Mac n cheese (loaded with lobster chunks) And The Connecticut lobster roll. Both were well packed with lobster.. no stinginess here. The Mac n cheese was HEAVY with cheesy goodness. read more

BK Lobster Foxwoods - Connecticut lobster roll - Seafood Near Me - Mashantucket, Connecticut

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I have been here before and the CT lobster roll was a favorite of mine for quite some time. It use to be $20 without a side of French fries and they would stuff the warm bread with fresh lobster and butter, seasoned to perfection. Today I visited BK Lobster with two other friends, one who was there for the first time. The same lobster for $20 is off the menu, but you can get the same lobster with a side of French fries for $35 now. There were about four other tables dining in and we were all disappointed with the tiny portion size, high prices and slow service. I wanted to use my Foxwoods points to put towards the meal and they told me it would be a 25% charge for using it! Why? No other store in the mall charges you to use your points. My friend bought chicken wings and asked for the bbq sauce on the side. She received crispy, dry, burnt wings with a side of attitude. The waitress actually walked away saying, "I bet if they were at Hell's Kitchen they wouldn't be complaining." Here's what you need to know, when everyone in your place is complaining you should try to fix the problem not get an attitude and mumble under your breath. Also, treat people as you would like to be treated. I also forgot to mention that their soda machine was out of order, a small bottle of Ting was over $7 and they add an additional charge on the check that I've never seen except on a cruise. Would I ever go again...NO read more

BK Lobster Foxwoods - Proof of meal - Seafood Near Me - Mashantucket, Connecticut

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Don't eat here, they served me a completely raw lobster roll... Not undercooked raw, completely raw... Raw meat taken out of a shell, tossed in Mayo, put on a roll and served to me. Fortunately, I only took one bite before noticing. The manager was very nice, immediately agreed with me, apologized many times, refunded my money, and offered me a free roll. I declined. The issue is, if they have a cook who doesn't not understand food in general, what else don't they do properly? There's no excuse for serving a raw lobster roll, the cook is not a cook and now I just don't trust the business. Eat here at your own risk. I can't imagine how many people that day ate raw lobster rolls without knowing and possibly had their nights ruined. read more

Literally the best experience ever ! Customer service is impeccable ! Warm welcome,made sure to go over key things on the menu ! Also made sure we had everything we needed ! Food was great try the Honey lemon pepper wings or Sweet Heat you will not be disappointed! Not to mention the lobster fries! The drinks are also strong and very tasty ! I loved this place and will always come here now when I visit Foxwoods Casino !!! read more

Located in the outlet. Which is connected to hotel and casinos. Setting is like a nice restaurant. Ordering is like fast food. Service was friendly. Order wings and a stuff lobster roll. Both was different for me. I'm a southern girl. I'm not used to this style of cooking. Would go again if in that area. read more

BK Lobster Foxwoods - Chicken wing and half of a biggie roll! - Seafood Near Me - Mashantucket, Connecticut

Great food, flavorful and excellent service so kind and thoughtful with alternatives to what was available

We dined in at BK Lobster. The customer service was terrible. I won't speak to my specific experience but to the experience of the elderly woman that ordered after us. She had a difficult time understanding the difference between a hot and cold lobster roll, and the cashier was EXTREMELY rude to her. Whatever kind of complex being a cashier at an extremely underwhelming, overpriced, bar with lobster on the side is, does not belong at the casino. As for the food, it was 80 dollars for a lobster roll, 8 wings, 2 orders of french fries, and two Pepsis. The lobster roll came with a mere four chunks of lobster and tasted like grease. The wings were like chewing through a tire. Don't waste your time or money here. They do not appreciate you as a customer. Was not worth complaining about the food, as we had already seen the level of customer service with others. I have never seen someone treated so poorly asking for assistance with a menu, especially when it is an elderly woman who is obviously confused. Being local, I will never return and advise my friends and family to steer clear. I wish a McDonalds would take this business' place in Foxwoods. If you want high quality lobster for half the price, go to somewhere in Mystic, Niantic, New London or East Lyme. read more

Holly was our host. She told us get a menu off the counter and grab a seat. She was the only front end staff with 11 customers. First let me say the food was piping hot (that was the only positive.) We ordered 2 bigge's and some jerk wings. She tried to talk us into some other lemon pepper style wings - now we know why. But we rejected the offer and stuck with the jerk. We love jerk. The fries had a HEAVY overwhelming amount of old bay seasoning which was too salty. The brioche hotdog bun was so soggy you could barely pick it up. Lobster meat tasted frozen for sure and when I questioned her she did not deny it. The bigge was supposed to have extra meat ? It had 3 claws and maybe 2 knuckles - not a bit of tail meat in either. The wings were real Jamaican style jerk so they were immensely hot and way over cooked (dried out) - (my husband likes heat but I need some dip) we never received the ranch until we were almost done and I asked again. She apologized and brought it over. The presentation of the food was also poor- Arby's style checkered wax paper and a cheap plastic basket....maybe a metal basket and a decent plate with butter cup ? Just a suggestion. Bottled water was 4$ typical for the casino. Atmosphere was very boring - nothing on the walls - front end of the restaurant looked closed- Big oven and prep station but nothing in any of them. And the price was not congruent with the food - 33.00 for a bigge and 18 for 7 wings -she asked how everything was and I was 100% truthful with no filter. She decided wavering the wings would be sufficient and when she said she did that to prevent bad reviews on yelp...boy was she surprised when she found out I love to review!! Maybe things will get better for this place but I don't see it going anywhere without some help. Not worth your time - keep moving waste of $100 read more

BK Lobster Foxwoods - Very hot but super salty fries - Seafood Near Me - Mashantucket, Connecticut

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My family and I were celebrating my daughter's 25th birthday! She wanted seafood! We made reservations for 8. We ordered the lobster grilled cheese, lobster rolls, fish and chips along with lobster macaroni and cheese! The food was absolutely delicious! The manager was so accommodating and friendly to us! The lobster rolls were so fresh. The lobster meat was seasoned perfectly and so delicious! The fish and chips were cooked to perfection and seasoned! We loved everything about this place! We had a wonderful dining experience! If you love seafood- this is the place! Thank you and your friendly staff for an excellent dining experience! I would highly recommend eating here! ***** star dining experience! read more

I wish I could have tasted the food didn't even make it that far.walked in one waitress working ,she didn't even greet us.two other tables were waiting for the waitress as well she was attending a party of 6.i ask the chef for a menu he didnt have any cause the waitress gave the 6 menus to the one table.the waitress didn't Ayse even say i will be right with you.this place will not last long in Foxwoods.plus it was at the very end of the outlets.i told the waitress I'm going to put this place on yelp she stated to me she didn't care.how do you have only one waitress on a busy Sunday afternoon.very disappointed cause i was willing to spend 40 bucks on a lobster roll.maybe it was a good thing I didn't.walked over to wallburgers the service was excellent and the cheeseburger just the way I like it. read more

Don't expect a lot of lobster.. opted to get a bigger lobster roll.. not the 20.. but the 35 lobster roll.. didn't get much.. Their very deceptive about the amount of lobsters in a roll. Beware.. read more

Terrible service. Strange nightclub atmosphere for a seafood restaurant. Don't go...waste of money. Food just ok.

Enjoyed every bit of my jerk lobster roll! And you can't go wrong with the lemon pepper chicken wings. If you need a spot just to eat, get full, and enjoy quality service, this is the place to be at Foxwoods! read more

Based on the reviews received on this spot, I was skeptical, but since I was in Foxwoods, I decided to give it a try. I got the Biggie Lobster roll and it came with fries, to my surprise. It was DELICIOUS!!! I took a couple of bites of it before I posted. The staff was very friendly. They've just been open two months. Give them a shot!! read more

BK Lobster Foxwoods - Biggie Lobster Roll - Seafood Near Me - Mashantucket, Connecticut

Food and service is amazing the po boy was fantastic. Prices are a little expensive but overall the food was really good and the fries were nice and crunchy read more

Food is amazing. One of the best lobster rolls I have had!! Service was fantastic. Coming back for my late night snack. This is a must try at Foxwoods read more

BK Lobster Foxwoods - Biggie - Seafood Near Me - Mashantucket, Connecticut

I walked upon this place in search of something to eat because everything else was closed. The nice lady( I am sorry because I didn't get her name) said they were opened. All I have to say is that the food was TOP TIER!!!! My lobster blt was delicious and my sister's wings were also delicious. Please when you visit Foxwoods you have to try this place. I HIGHLY recommend. read more

I had the hot wings and fries and it was great. Flavor profile was on point, portion size was perfect and the service was great. I will be going back. read more

This is the best place around here, it's nothing like this in the area staff is super friendly the vibe is amazing i recommend this to everyone my fav is the biggie roll read more

HORRIBLE ....The lobster roll was definitely NOT fresh. It smelled awful and was way overcooked. When I nicely mentioned it to the manager, she was not helpful at all. She ended up yelling at me and getting all heated... It was an awful experience and I will NEVER be back read more

BK Lobster Foxwoods - Seafood Near Me - Mashantucket, Connecticut

Food was great. Sliders were fantastic. Good portions. Service was friendly and attentive. Nice new spot at casino!

We stopped in on our shopping trip for a quick bite and this place did not disappoint. We got the sampler so we could try a little of everything and it each one was super unique and delicious. Height recommend the jerk lobster roll!! read more

The most delicious lobster roll ! They were so nice. They even offered us extra stuff to try for free!! Loved it!!!

Where do I start ? .. The customer service was good. However when we got our food and tasted it the fries weren't crispy and they were undercooked. Continuing on to the lobster rolls .. the lobster rolls were good until my girl chewed on something hard. Come to find out it was a hard piece of plastic (refer to photos attached) ... For almost $70 you'd think we wouldn't find plastic in our food and actually enjoy it. This is our second time here. The first time was when they first opened up. It was so good the first time that we were excited to come back. Then today it was our worst food experience ever 6/8/23. We will not be back again. The place is always empty and I kinda see why now , the food is overpriced and there's no consistency on quality. We love good food so prices are never an issue as long as the food is up to par but this place ? I'm counting down the days until they go out of business. If this review means anything to anybody DO NOT go here to eat. You're better off going to Panda Express or Johnny Rockets in the outlet. read more

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Lobster roll was delish and fresh. Staff was beyond nice. Would definitely go back again.

Great customer service and food! My best friend loved her beyond burger and boyfriend had the jerk lobster roll. This place did not disappoint! read more

Great addition to Foxwoods. Eat here often and definitely one of my new favorite places. Had the BK experience and it was amazing. 4 lobster sliders that are your choice between a few style of lobster rolls. Definitely recommend. Service was great, very friendly! read more

The lobster roll was amazing, great portion size huge chunks of lobster and the fries were honestly some of the best I've had in a long time. Super fast and friendly service too. read more

Had the fried lobster tails. was especially delicious. The staff was amazing and helpful. Place was clean and elegant.

the employees were super nice and helpful. the fries were good and that's where the positive comments end. the lobster was most definitely not fresh. It was extremely watery and so salty it was inedible. I didn't feel bad throwing it away because there wasn't much there to begin with. The onion rings were bready and had the unpleasant taste of seafood.'$70 and we threw it all away. Too bad bc it was a unique concept. read more