This review is only for the Tire Center and not for the main store. An employee of this BJ's Tire Center got mad at me for taking pictures of MY OWN TRUCK, and I later found out that he did over $400 in damage to it!
I would also like to say that I was diagnosed with Aspergers Syndrome, a high-functioning form of autism, when I was 9. I drive a 2010 Toyota Tacoma, so obviously I have a driver's license, and my truck is my baby. I also have a good job and a college degree.
In October 2017, I was due for new tires, and my dad got me a really good deal on a set of four Michelins with his BJ's membership. I brought my truck in on a Sunday, and the tire guy told me it would be about an hour and a half. I spent almost an hour and a half wandering around the store and I bought a few things. At about that time, I got a call from the tire center, and the guy told me he couldn't get my wheels off because they required a special hex wrench to get the center caps off. I was a bit annoyed, because I was expecting my truck to be ready at this point. I proceeded to tell him that the Toyota dealer and my mechanic have never had any problem removing the wheels, and he tells me that he "isn't a Toyota dealer." I then proceed to tell him that it doesn't matter whether he's a Toyota dealer or not because they are AFTERMARKET WHEELS and they require generic hex tool to remove the wheel covers. We live quite close to this BJ's, so I called my dad and asked him to bring his Alan wrench set. I pay for my purchases and push my shopping cart all the way to the tire center in the pouring rain, and when I get there I see that the tire guy has removed the wheels. Great!
I am a well-known member on a forum for Tacoma owners, and I take pictures of my truck having work done to it all the time for the sole purpose of posting on this forum. My longtime auto body guy even allowed to take pictures of my truck being repaired at his facility after a drunk driver hit me! So, I take out my phone and proceed to take a picture of my truck up on the lift with it's tires removed. No big deal, right...?
WRONG!
The tire guy proceeds to tell me I can't take pictures in the facility, citing "past legal issues." Things got pretty heated, and I am not going to lie. I cussed at the tire guy in front of another customer. I said "It's my f*****g truck and I'll take all the pictures of it that I want!" He got mad and stormed out of the shop, leaving my truck on the lift with no wheels. My parents arrived with the now not-needed set of Alan wrenches, and I was still absolutely livid. They had to calm things down between me and the tire guy. I explained that I have Aspergers and I even tipped the guy five bucks to say "I'm sorry." When I got my truck back a few minutes later, the tire pressure light was on but I thought nothing of it since I have larger-than-factory tires and I always have to "balance out" the air pressure after I get the tires replaced.
Well, about a week went by and I could not get the light to go out. I checked the pressure on all four tires and even tried resetting the warning light. Nothing. Fed up, I finally brought my truck to the Toyota dealer and they found that the the TPMS sensor in one of my tires had been completely broken in half, as if someone had roughly removed the tire using a crowbar. Almost $200 later, they fixed the broken sensor. I went back to the Tire Center by myself (a big mistake) in an attempt to make BJ's pay for their mistake. Unfortunately, the same idiot who messed up my truck was there (along with his supervisor) and he not insulted me for having Aspergers but said that the Toyota dealer must have broken the sensor! Needless to say, I stormed out because I wanted to punch the guy for making fun of my "condition" (that's what he said), and I have given up all hope of ever getting money back from BJ's.
A short time later, I also discovered that the tire guy had broken all four of my center caps while removing them, after being unable to find a proper hex wrench. I had to replace all of these at a cost of $60 each!
I'll buy tires at BJ's again, but never again will I trust them to install tires on any of my vehicles! read more