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    BJ's Wholesale Club

    2.8 (31 reviews)
    Open 8:00 am - 9:00 pm

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    Transcript of BJ's worker voice message telling me they overbooked bc someone called out yesterday.

    The only way to book a tire rotation, which is free when you purchase tires at BJs, is to call the store and transfer to tires. Calling is a pita bc the company hires one worker per shift. When they are working on tires, the worker can't answer the phone. So it rings and rings and the phone system kicks the call to member services, the bakery...and tires either eventually answers or you call back another time hoping they'll be by the phone. That's what happened one week ago and I finally got through and booked my tire rotation for today. However, today the tire worker called me and told me they overbooked my time slot and to call them. How do you overbook when it can only be booked by calling and speaking to a worker? And, even if there's an explanation (the worker's voice message said someone called out yesterday which suggests the system auto rebooked all the previous days jobs onto the next day?), WHY DIDN'T THE WORKER OFFER A SOLUTION? Instead of making me call, the worker could've said come at this time instead and call IF that doesn't work. The whole system (can't book online, not enough workers to answer the phone, auto rebooking over someone's week old appointment, workers who can't solve problems) is not worth whatever you save buying tires at BJs. Save yourself the trouble. Update: after leaving a message with member services bc I couldn't wait while my call went unanswered and bounced around, the tire worker called me and told me someone bought new tires online and was able to book at the same time as my appointment. Again, BJs system is flawed. He told me he didn't want me to wait and I could come in Saturday but I've had plans for this weekend for months (my bday was yesterday and we're celebrating this weekend and the tires need to be rotated). I asked what time I should come so I don't have to wait and he said he can put my car in the bay and work both cars at the same time but they close at 5 so he can't let me come after he's done the other car. I really don't understand how this happened and I hope BJs will do something, anything, to make sure it doesn't happen again. Update 2: I showed up at 3. The person getting new tires was scheduled at 1:30 and was done at 3. The person who was going to take my spot at 3 was a former colleague and friend of the worker (they talked for 10 minutes before starting the work and helping the people waiting for propane). He was trying to bump my week old appointment to take care of a friend and used lies to coordinate it. I'm worried that my tires are not actually being rotated and balanced. Can I trust anything he says?

    see my review for details
    Sean S.

    check your salad accompaniments especially artichoke hearts! Found worms in a jar of artichoke hearts, I emailed their customer service with pics but never heard back. i'll try and post the pics here but I don't see the regular add pictures button.

    the order of the purchase

    . An item of yours was recently on sale, item 240025 - Lifetime 15X8 Dual Entry Storage Shed for $1179.78. The original price was $1279.78. The item was Out Of Stock online so I went to my local BJs looking to purchase it. I was told that it was not in stock but customer service would call additional local stores to see if the item was available. In fact, I was told that each store only receives a handful of shed per season. NONE of my local BJs has the item on hand. I was told that they may receive additional shed with incoming shipments. Every week I would go in and inquire about the sheds. I even asked if I could place an order there at the store and patiently wait for it to be shipping with their usual shipments. I was told that I could not and that the store was not in charge of shipments. Apparently they are automatically generated by sales. I contacted the corporate customer service with my complaint ( complaint # 5422243) and was told that I can go to my local BJs and purchase the floor model for the sales price. I contacted the store to conform that it would be available the next day and was told that it would as soon as the manager Ok'd it. My husband and I went to the store around 10am the next morning to pick up the shed and was told that there was a misunderstanding. They shed we were to purchase was not in stock or available. Reasonably upset I contacted customer service again was told that I could purchase the shed online for its new price of $2399.99. I rejected the suggestion and filed a complaint with the Better Business Bureau. On 3/28/2022 Ms. Williams from the Escalations Dept contacted me a week later in regards to my complaint. After a long conversation about my frustrations with the whole experience and the lack accountability from BJ's, I was told that BJs offers a price drop guarantee. Mr. Williams told me that BJs would be happy to price drop the cost of the shed if we purchased it. She stated that although she was certain that we would not be refunded the entire difference of the sales price, she was confident that we would be refunded anywhere between $500.00 -$1000.00. She even offered to have the item shipped for free due to the inconvenience. I agreed to the terms and purchased the shed during that phone conversation. On 4/7/2022 Mr. Williams contacted me and informed me that BJs was only willing to refund me $100.00 because I was should have purchased the shed in the store. I reminded Ms Williams that I HAVE in fact, tried many, many times to purchase the shed in store and it was also out of stock online so I was impossible for me to do so. She then offer an additional $100.00 for the inconvenience. I was utterly and wholeheartedly disappointed and disgusted. If we would have known that we would only save $200.00, we would have NEVER purchased the shed and continued to look elsewhere. We asked that the shed be returned (R108368575) and felt that BJS took advantage of us. Since all calls are recorded, I invite you to go over our conversations. How can a company advertise an item on sale, but not have it available to purchase online or in store? I believe the false advertising takes advantage of your consumers because they are forced to purchase the item at full price AND pay for shipping. Meanwhile BJs, saves money by not having to ship the items for store inventory. I have experienced many disappointing purchases and transactions in my life, but this is by far the worst and most disheartening. Shame on you for taking advantage of your members, especially during such devastating times. I ask that you revisit and revise your mission statement: Mission Statement BJ's Wholesale Club is committed to delivering outstanding products at an unbeatable value to our members. Sustainability Commitment BJ's Wholesale Club acts with high ethical standards and in compliance with the laws that govern our business when dealing with members, vendors and team members, as we work to provide high-quality products at unbeatable value and drive total value to shareholders. Unfortunately, we have decided to keep the shed again our morals. The boxes have been sitting in our driveway for a week now and we had planned on constructing it with help this weekend. We have spend much time and effort planning on building this shed, we will continue on even if we resent it.

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    6 months ago

    They have about 80-90% of the stuff tgat are online but you have to pay for their membership n card to get the discounts that r offered.

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    2 years ago

    Cheap gas. I'm all for it. Perks of being a BJs member. I paid 3.13 for gas today which is a lot cheaper than some places in the area.

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    Ask the Community - BJ's Wholesale Club

    Review Highlights - BJ's Wholesale Club

    The gas prices are the cheapest around, although during prime times, you'll have to wait in line for fuel.

    Mentioned in 7 reviews

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    Giant - In the frozen aisle is magazines/stationary, the aisle next to it is all personal care

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    Photos
    Giant - A snapshot of the produce department taken from the bakery department, looking toward the front of the store.

    A snapshot of the produce department taken from the bakery department, looking toward the front of the store.

    Giant - Back of the store, all the frozen /refrigerator cases which wrap towards the front of the store.

    Back of the store, all the frozen /refrigerator cases which wrap towards the front of the store.

    Giant - Lots of self checkouts, hardly any full service cashiers , and customer service.

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    Lots of self checkouts, hardly any full service cashiers , and customer service.

    BJ's Wholesale Club - wholesale_stores - Updated May 2026

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