The first pair of glasses I purchased were uneven. One lense was bigger than the other. Went back…read moreto return them and bought a new pair. The new pair wasn't made correctly. They weren't sized properly and hurt my head around the ears. I spoke to someone and they said that the best they can do is adjust them . They were very expensive. For the amount they charged you would think that they would have been fitted properly. Next time I will go to another place.

As an older woman having had perfect vision her whole life all of a sudden needing glasses was a…read morehorrible disappointment. They scheduled me very quickly to get an eye exam, when I got there they were very attentive and made me feel comfortable during the whole process answering any questions I had and giving me information I didn't even think about asking for. It was excellent service from walking in, through the exam and when they helped me pick out glasses in my price range and gave honest opinions on how it looked. I couldn't have asked for a better first time experience! Can't wait to get those glasses and see again!!

If you are looking for an eye center, please keep looking. I have never been so disappointed as I…read moream with Rochester Optical. I've dealt with an organization who refused to do an eye exam; but instead had no problem using my insurance and charging me for the glasses and contacts in lieu of the eye exam, because my current exam was still valid. They literally refused the eye exam I was there on that day for. So, when I needed to order new contacts they refused because they didn't do the contact fitting. I pointed out that them that you didn't do it in March, but had no issue with taking my money then and give them to me. I have spoken to 5 different representatives (all who gave me contradicting information, two with promises to make an exception only for that to be rescinded), and left two messages with the manager who never returned by call until almost 4 weeks later stating her voice mail was broken (I seriously don't believe it). I just don't care for an establishment who does business this way; and when they make an error refuse to work on a solution.

Well, I never thought that I'd be patronizing this place again, but my company has a special deal…read morewith them for safety glasses, so I decided to use it. When I went to pick out my glasses, I was helped fairly quickly by a 'jittery' guy (didn't catch his name, but he couldn't sit still), who was helpful and thourough. He took all the measurements, told me it would be 7-10 days until they were ready, and I paid my co-pay. A week later, I got a call telling me that they were ready. I set aside an hour the next day, and went down to get them fitted. Boy, what a difference a week makes! Wheras the day I went to pick out my lenses I got good, fast service, the day I went to get fitted was a different story. I waited 10 minutes just to get through the receptionist, then waited another 45 minutes to get fitted. The glasses were done correctly, but I actually had to demand the side shields that were the whole reason for buying safety frames in the first place. All in all, I would have to say that I got what I paid for, but considering how little I paid, that's not really much of a compliment. They seem to be able to make lenses correctly now, but customer service is highly variable. I would suggest that you budget at LEAST 90 minutes for each trip there. Selection is merely good, nothing special. If it weren't for the special my company gives, I probably wouldn't bother using them. At least they've improved in the last 3 years. ***Update*** I went back for a second fitting the other day (the ear-holds weren't quite right from the first fitting-that's what happens when you rush it), and got better service then. I was also trying to figure out just how much lenses in my new prescription would be for my everyday glasses, and all I get is a vague answer of "about $90-something". Not quite sure why they can't just come out and give me a bona-fide price. I'll be checking to see if Wal-Mart optical can give me a better deal. At least they will quote me a final price. BTW, I got a call today from them asking if everything was OK with them. So, at least they are trying (at least a bit). I just wish they would get more people to serve customers in the store.

LensCrafters at Eastview Mall makes eye care super easy. Their automated scheduling is convenient;…read morethey accept most insurances and even sent me a reminder this year. I was able to adjust my appointment date with no hassle. I went on a Tuesday around 3:30--no wait. Checked in, did the usual pre-tests (puff of air, air balloon), and paid \$39 for eye photos instead of dilation. Dr. Ali Khoja was fantastic--he listened closely and finally corrected my astigmatism. I can see clearly for the first time in ages! He also fitted me with trial contact lenses, and I left with a hard copy of my prescription the same day. Highly recommend, especially Dr. Khoja!

I have been waiting 11 days for my glasses. No one has called with an update…read more I call and you can only leave a voicemail. No call back. Communication is horrible.

Greeting staff were nice and one friendly older optician who was helpful and polite. One younger…read moreoptician borderline rude and acted like they were short on time and interest. Seems like they operate by too many rules for such a small operation. To me, it should be a smooth and pleasant experience not a hassle navigating the way they want to do things. Probably go elsewhere next time.

I had a great experience at Brown Eyes. Front desk was great. Office was great. Doc was great -…read morevery attentive and spent a lot of time with me. Ordered my glasses through them as well and they look great.

Very kind and friendly staff. Staff was so patient with me as I decided which frames I liked…read morebest!! Wonderful place to get your glasses!!

One lady was nice but the rest were very passive aggressive. In the waiting room I hear someone…read moregoing on loudly in English and Spanish about how they dislike poor people asking them for money and people on welfare. I personally felt she was probably racist but felt safer deflecting onto poor people. Then when I walk past all the staff to see the doctor everyone suddenly became silent which felt odd and uncomfortable. The doctor seemed rude and somewhat rushing me almost as if I was just an object and she didn't care but was forcing herself to stay professional it seemed. Then when selecting my glasses another woman working, noticeably louder than her normal conversation voice, announces three times that I have United Healthcare. The second time I acknowledged I was on it and I can pay whatever extra fee that I have to and she still loudly and unnecessarily announced it a 3rd time in an attempt to embarrass or humiliate me or poor shame me I suspect. Other than that they do their job correctly if you can handle the mental abuse. The optometrist also put on a black face mask before my eye exam and wore it throughout the entire exam. Covid is over so I wondered if she did that for all of her patients or just the Black ones.

I couldn't find anything that I like but Ellie (sp?) helped me pick some awesome frames. I love…read morethem!

I recently had the pleasure of visiting this vision provider. Making my appointment could not have…read morebeen easier. The friendly staff quickly arranged a convenient time for me to come in for an assessment. I was treated like part of a family and felt like a truly valued customer. The doctor was friendly and pleasant. The equipment he used was state of the art and took very little time to perform the necessary tests. Anderas, the Optician, carefully went over my insurance benefits as well as fitting me with a wide selection of glasses. He, too, was knowledgeable, friendly, and patient. Upon returning for my new glasses, I had the pleasure of Devons company. She, too, was very friendly and professional. This operation is a true example of how a business should be operated. I highly recommend it to anyone looking for excellent customer service.

Some of the rudest people are employed here. Overcharging and poor patient rapport…read more Once you are owned by U of R you can forget about getting customer service Stay away!!!

Dr. DePaolis has been my eye doctor since I was little, but ever since they sold out to University…read moreof Rochester service has been inconsistent and more expensive. Now it's impossible to get in with your regular doctor, you have to take whoever is available and they often send you to other locations. I went in for an annual exam and the doctor was brand new. She asked if I had the day off from school... offensive because I'm in my late twenties. She also put the exam down as blurriness, not an annual, so now I have to go back to actually get a contact prescription. I'm definitely going to start looking for somewhere new, shame as I've been a patient for 15 years.

This is a love letter to Warby Parker…read more Dearest Warby, I have been receiving your emails for quite some time. I always open them. Never--not once--have I sent one straight to the trash without at least a glance. And if I'm being honest, it's rarely just a glance. I've lingered. I've admired. I've added frames to my cart only to abandon them at the last minute. I suppose I have commitment issues. Then one day, while on vacation in Orlando, Florida, I saw you. Really you. A physical location. A storefront. A tangible, brick-and-mortar dream. I could hardly believe my eyes (which, in fairness, were working with subpar equipment at the time). I even picked out a pair of frames while I was there, but something told me... not yet. Our story needed more tension. To be honest, much like that prince who keeps emailing me from Africa, I wasn't entirely sure you existed outside the interwebs. But I walked through your glass doors, met the loveliest associate, and discovered there was a location near my hometown. I gasped. Audibly. When I returned home, I looked you up and found you in Victor, NY. I made a date. You accepted. I picked out an outfit. (Emotionally, if not physically.) And oh... what a date. You were punctual. Attentive. And the way you looked into my eyes and saw me--I mean you really saw me. (Swoon.) My eye exam was smooth, professional, and dare I say... enjoyable? I didn't know that was an option. Now let's talk about Riley. Riley handled my pre-testing, guided me through the process, and managed the absolute chaos of a packed store with grace. Apparently, it was unusually busy that day--but you would never have known it by how smoothly everything ran. She made sure I didn't have to wait long after my exam, got all my measurements taken, and helped me finalize my order like the calm in the storm. Since I had already chosen my frames in Orlando (because of course I had--we love a slow-burn romance), this visit was all about making it official. Riley made that part effortless. And then... the gifts arrived. A box. For me. From you. Inside? Not flowers--no, no. Not the tired, predictable bouquet that wilts in three days. No. You sent glasses. Beautiful, perfect glasses. And sunglasses, too. Functional. Flattering. Long-lasting. Honestly, the kind of gift that says, "I see a future here." They are perfect. Truly. I may need a small adjustment, so I will be seeing you again soon (how fortunate for us both). I also have a friend who is quite eager to meet you, so next time I'll be bringing a plus-one. Try not to be too charming. Looking forward to our next encounter, Jen

We were beyond thrilled when Warby Parker opened a brick and mortar at Eastview mall. Previously,…read morewe would travel to Pittsburgh or Toronto to visit their shop. Great selection of modern frames always adding new styles. Tons of folks on hand to help. you can have an eye exam done there, but be sure to check if your insurance is accepted. After reading another review, we didn't check with the store but called our insurance company only to be told they were considered an out of area provider. You can always stop in to have your glasses tightened or cleaned while shopping at the mall. No pressure sales. Feel free to try on as many frames as you want - you can even select sunglass frames to have clear lenses put in.