He is an amazing Retinal specialist. He is very compassionate and caring and kind and very…read moredetailed. We would not see any other doctor for my son's eye disease. Dr Rose is truly one of a kind.

Outstanding retinal ophthalmologist & surgeon. Extremely patient friendly and provides excellent…read morecare that includes diagnosis, treatment and surgery as required. Office is efficient and staffed by people who are friendly, helpful and well trained.

I saw Dr. Lindahl because I had cataracts that needed surgery. I cannot begin to tell you how…read morepleased and impressed I am with all of the people that work there! Dr. Lindahl answered all of my questions. He was kind and thorough. I had cataract surgery on February 26, 2026 and March 13, 2025, am seeing like I haven't in years and need no glasses. He is an excellent surgeon! The women who work with him are wonderful! I got to meet Maggie, Beth, Laura, Denise, Angie, Kim, as well as Deb and Monique at the front desk. Thanks to you all for your kindness and care! Most businesses these days are more concerned about the bottom line than the people that come to them for help. Not here! They all genuinely care about improving people's lives through helping them see the best they can. I am humbled by what you did for me and so grateful! BTW, Yelp says I live in San Francisco, CA...that's wrong! I live in the Rochester area.

I just saw Dr Lindahl yesterday Oct 29,2025 for my 6 month check up on my eyes. He is absolutely…read moreoutstanding and all of his employees are very helpful and simply the greatest. I am very happy that Whelpley and Paul recommended this office to me 4 years ago.

Always have a great experience when I come. I get contacts and my daughter gets glasses we…read moreparticularly love the gentleman that works the eye glasses as he goes over all the details and makes sure it's perfect! Never feel rushed when making a selection!

Allan at the optical shop was fantastic! He checked my prescription for me and arranged for a…read moretechnician to check also. He then followed up the next day with my new prescription. Very satisfied with Allan.

Waited almost 2 hours for a follow up exam, the room had trash all over the floor and the equipment…read morewas dirty. The nurse says "we aren't allowed to touch they mirrors". ok so they never get cleaned. On a positive note Dr. D. Kleinman was very knowledgeable, although the lens he looked in my eye with was dirty . Overall experience was tolerable.

I have seen 4 different Drs here. They don't communicate well. I ask questions but don't get good…read moreor any explanation. When I said that to one Dr here, he said he would transfer me to a different Dr. in the practice! Just because I needed something explained! One has told me something different every time I see her. She also "forgot" me. Her tech came to clean the room & was surprised to see me. I've worn glasses since I was 5, so I've been to several places (my last one I was with for 30 years & he retired). You will wait for hours!!

Really enjoyed my experience. The staff was welcoming and friendly. Very helpful and patiently…read moreanswered my questions. Very knowledgeable. Dr Jagoda was great. Would highly recommend her and this practice.

I have been treated by 2 different doctors at Ocusight for many years. Both are wonderful. Their…read morescheduling is a different situation. Twice I have received an appointment confirmation email from their scheduling program Klara, only to arrive at the office to be told that my appointment was canceled because the doctor was doing surgeries that day. I never received a text, email or phone call about any such cancellation. The first time this happened the new practice manager assured me she would get the situation in hand. The second time was over a year later, the practice manage was at a different office that day, and I declined to reschedule.

I have Central Serous Retinopathy, leakage behind the Retina…read more Dr. Bird of Ocusite referred me to Dr. Bessette. She and the whole team are doing a great job. They are very thorough. The front end staff keeps fairly tight rein on the door and checking in - Covid precautions.

Another Dr's office failing along with Rochester's declining health care system. I sat there for…read more45 minutes this morning before asking why I was not being called into my appointment. Apparently, they have a new system and people "fall out of queue" . . . consistently for several months. Hey, GOOD TO KNOW! Thanks! They seemingly can't figure out how to keep track of their patients and the order in which they check in without their computer. After finding this out and having to make another appointment for the future, because I am now really late for work, I am looked at like I am crazy for being upset and on to the next person - sorry, sucks to be you. NEXT! Then, they rescheduled me with the wrong Dr. again and I had to call back to re-reschedule.

Cancelled my appointment, not sure who the RUDE woman was answering the phone, nasty, disrespectful…read morewanted a reason why I was cancelling. When I explained the $3600.00 copay she questioned why I thought it was expensive. I am sure he is a good surgeon but I refuse to be treated like this from anybody. Not to mention a office consultation came to $511.00. Unreal. Will not ever refer this office to anybody.

Switched there last year.. crammed waiting room. Seen by an optometrist who was lifeless. They…read morenever completed the exam because"we haveftongonto a meeting".. we'll call you to schedule. Nope . Double billed; insurance and my payment. No refund. No reminder for year followup. Developed serious eye issue and my LMD wanted me seen urgently. Had not switched to a new practice yet. Called the office and explained my situation and need for attention. Response was basically what do you want me to do. I explained diagnosis and need. Response was well your MD needs to send us a referral with exactly what tests she wants done???? Like an internal medicine MD would specifically know that . She refused to give me an appt and told me if it's a cornea issue they are booking months out . Thanks I'll be blind by then. Told her I was seeing my MD tomorrow and she hung up. I was seen at Flaum who considers the eye issue urgent and the secretary knew exactly what was needed. Be wary. I'm never going back to this poor excuse for an eye practice again.

Dr. Catherine Whipple is the best Ophthamologist in Rochester, NY. I highly recommend her. She is…read morevery thorough with her exams, explains clear and understanding evaluations. I had one small problem with my stitches in one eye after my surgery and Dr Whipple met me right away at her office and fixed it. She is the best!

I have been seeing Dr Whipple as a surgical patient and her wonderful aesthetics staff for several…read moreyears now. I have never questioned or felt pressured in any of their services recommended or performed. I LOVE everyone of them and their new office is Beautiful!

Expect to wait 2 hours for your scheduled appointments booked months in advance. Staff and doctors…read moretake the brunt of it, since the scheduling system is not managed efficiently. I have personally seen several patients fed up and walk out. It is not acceptable to disrespect the time of your patients and continue to book in this manner.

Ocusight is very difficult to communicate with. I had glaucoma surgery there 6years ago. Now I need…read morean MRI and the imaging tech stated due to new safety protocol, they need to obtain information on the procedure performed. I've made repeat phone calls over 8 days to try to obtain the data to allow the MRI. I'm in severe pain and frustrated in the delay in responding to this request.

I arrived 5 minutes before my 8:00am appointment and I checked in online to ensure that I was ready…read morefor the appt when called. The doctor leisurely walked in at 8:23am, said hello to the staff as he walked by then exited the waiting area. I was called in to the exam room at 8:30 am. After a brief exam by the tech, I'm still waiting to see the doctor and it's 9:10am. If patients are expected to arrive on time why are the docs permitted to walk in late? First time seeing this doc and I don't have a good feeling. Do better with your time Flaum Eye and have more respect for your patients' time.

I can't thank Dr. MacRae, Dr. Dickerson, and their entire staff enough. Dr. MacRae's reputation as…read morebeing a standout in his field solidified my decision in choosing Flaum. The facility is beautiful and conveniently located. I was comfortable and supported throughout my entire procedure and couldn't believe how quickly it was all over. Truly a life changing experience.