I've been a patient of Dr. Chute for years and he is truly the best eye doctor around. My eyes…read moreare a challenge. My prescription is not for a rookie optometrist, so when I purchase new glasses, I get them here. Perfection is their motto and if there are any problems, they will fix them before you get them. I never have problems once I get them. You will not be disappointed with the service! These doctors and optometrists know what they are doing.

Let me start by saying doctors are great everything is great if you don't need glasses, I order and…read morepaid over 950. was told 2 weeks went in to pick up my glasses and sunglasses oops they forgot to order sunglasses 2 more weeks go by I called lab needed more info another 2 weeks, another 2 weeks call again the lab needed replica of frames which staff forgot to mail, another 10 days, staff promising to call never did, so after 7 + weeks brought glasses back for a refund and I was treated with attitude. After years of being a loyal customer I am DONE

As an older woman having had perfect vision her whole life all of a sudden needing glasses was a…read morehorrible disappointment. They scheduled me very quickly to get an eye exam, when I got there they were very attentive and made me feel comfortable during the whole process answering any questions I had and giving me information I didn't even think about asking for. It was excellent service from walking in, through the exam and when they helped me pick out glasses in my price range and gave honest opinions on how it looked. I couldn't have asked for a better first time experience! Can't wait to get those glasses and see again!!

The first pair of glasses I purchased were uneven. One lense was bigger than the other. Went back…read moreto return them and bought a new pair. The new pair wasn't made correctly. They weren't sized properly and hurt my head around the ears. I spoke to someone and they said that the best they can do is adjust them . They were very expensive. For the amount they charged you would think that they would have been fitted properly. Next time I will go to another place.

Its my go to vision place for my eye exams. Doctor is friendly, office is orderly and staff,…read morepleasant.

My experience was more than disapointing. I will try to make this short, but thre was so much…read more First I was tild by my Option who refeffed me that it was free as my Health ins would cover Caterac surg, Which was partially true. It did not cover tge "special drops for eyes" about $100.00. Also didn't cover surgery center-$300 I went at my eye drs recommenadation. At my 3 or 4th visit Surgeon said because my astigmatism in both eyes a reg surg would not give me the result (no glasses) but for $1300 per lense I could get a toric lense (not covered by ins) implanted which corrects that.All had to be paid up front. I am retired on ssi and not a lot of extra money----but I said since I am only going to do this ONE time ok.After about a month both eyes were done With multiple eye dr appts copay is for specialist for eye drs. Anyway I did all this because I figured if no longer need flasses.... Long story short I went fo glasses my opt gave a script for driving glasses and needed reading glasses. This was not what I signed up for. I tried it-as I had no choice, but went back and told him-I could not my computer with either. Finally I went back to my optom and told I was NOT HAPPY & had to go back to Bifocals. He had a hard time fitting me and even worse his office didn't order them right for 3 trys. When I told him how unhappy I was his snwer was "Well, it; was surgery. You can't gaurantee results! i was ANGRY. I went then went to a new Opt who explained That I could see near and far but not mid range and because they put he toric lens in that will never change. He was able to fit me with bi-focals.I see ok with them. But now I had to pay exam AGAIN since my insur allowance was used. I HAD TO PAY FOR ANOTHER PAIR OF GLASSES! i KNOW THIS WILL NOT BE EVERYONES RESULT, but ask questions so hopefully you knw what you wil be getting into. I would not have gotten the"Premiuum" lenses had I known. Good luck

Great professional service. I've been going to Visionworks…read morefor almost 20 years. They have great service and competitive prices but most importantly, very professional, knowledgeable and helpful staff. They also have a great selection of frames and options for lenses. What's also very important to me is that they stand by their products and services and if there is ever an issue, they're there to help.

I set up a nine AM appointment to get my eyes examined and measured for contacts. When making the…read moreappointment, I made it very clear that I was looking to start contacts for the first time and needed to be fitted and everything. After my initial exam, I was informed that they didn't have anyone on staff to do the fitting and tutorial on putting in and removing the contacts, so they would have to schedule me for a different day. They then insisted that I had to pay $80 in advance for this new appointment. I don't understand why they scheduled the initial appointment for an hour and a half before anyone would be there to carry it out, wasting over and hour and a half of my time when factoring in the drive, and I certainly don't appreciate being charged in advance for the new appointment that had to be made as a result of the first mistake. I will be keeping the appointment I've paid out of pocket for so that I don't have to fight for a refund and start all over somewhere else but that will be the last time I use the services at Visionworks.

I think this Family Vision Center is way overrated . I was not impressed with the vision test …read more Other places take more time to check vision . Also I have Medicare and with $350 for glasses . I picked out a low priced set of glasses and they said I would have to pay $150 or so . I went to a well know place and got my glasses for free and they were a better quality .

Dr. Guy (& EVERYBODY at Family Vision Center) is absolutely wonderful. How often can you say that…read moreyou look forward to going to any kind of Doctor? My husband, daughter and I are all patients of Dr. Guy and all agree that he's one of the best. At my most recent appointment, Dr. I, an optometry resident, treated my five-year-old and was fabulous! He was kind and funny and treated my daughter SO well - even in the midst of her eye drop-related meltdown. The office itself is in an unsuspecting Henrietta Plaza, but the waiting room is modern and bright. Can't recommend Family Vision Center more highly.

Won't be going back. After 20 years of being a fan I am sad to report they are on the NEVER EVER GO…read moreBACK LIST! Obviously something changed and greed is driving this business. The quality is horrendous. Charging over $300.00 twice in a row now for glasses that make my vision worse and cheap frames that you could buy better quality at the dollar store. Shame on Pearl but you win you got me good. I honestly can't afford this. Please either go out of business or put quality back in your products.

This was my first appointment since pre-COVID but I needed a script for a cataract surgery. They…read morebooked me within a couple of days. The office is practicing COVID safety measures and only allowing people with appointments in. They even keep the gate down. There is sanitizer everywhere and all staff wears masks. My exam was very thorough and I was out within 30-40 minutes including having to wait for my eyes to dilate. Every single person there is professional but friendly. They all make the atmosphere relaxing and pleasant which is important any time you're having a exam of any kind! This location is the best I've been too.

Loved the lady doctor I dealt with very caring. Went to browse the glasses frames and the person…read moreknew I had different insurance they gave up although I paid out of pocket last time. Kinda felt like I was wasting his time. Other then that great care.

I've had great experiences at reed Eye associates. Sometimes long wait to get an appointment…read more The only drawback since they've joined with the hospital system as they no longer offer any samples of eyedrops etc. Glasses in the optical shop are also very pricey. But everybody who works with you is super friendly and helpful

RRH took over in 2019 and my last exam was 2/2021. They must have switched to a new computer system…read more2021 and I got no notice to schedule my annual exam. When I did call in 9/2024 it was going to be a few weeks before I could get in. I was switching insurance in 2025 so I needed to use my existing beneift and went elsewhere. Called again 6/2026 ( same insurance issue) and could not get in for 79 days (Sept 10th) which was OK since it gave me plenty of time before 2027 insurance changeover. Got a call around noon the day before 9/10 and had to reschedule since "doctor was not in that day" and other doctors were booked........first available was 81 days later. (late Nov). So now it is roughly 6 months since I first called and the best they can do, knowing this, is put me on a cancellation list (should have asked how many people were already on that list). November after Thanksgiving does not leave me much time should they "have to reschedule" again so see ya Reed /RRH eye, forever. No place is that good to wait 6 months for!