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    Birch Pain & Spine Group

    5.0 (8 reviews)
    Open 9:00 am - 6:00 pm
    Updated 2 weeks ago

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    Photo of Eve Y.
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    2 years ago

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    2 years ago

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    3 years ago

    They've been great taking care of myself and my partner. Very friendly and professional staff.

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    3 years ago

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    4 years ago

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    4 years ago

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    Lina Y.

    Thank You Charmaine for your kind review!

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    4 years ago

    Staff was very accommodating but the office is very small. Need an expansion on office space and the area of the location was not so good.

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    4 years ago

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    SEVA Pain Institute: Gurpreet Dhaliwal, MD

    SEVA Pain Institute: Gurpreet Dhaliwal, MD

    3.5(10 reviews)
    0.7 mi

    I had a doctor's appointment with Dr. Gurpreet Dhaliwal. He is very cold, sarcastic and he doesn't…read morelisten to the patients. My appointment was VERY scary and uncomfortable. I left his office feeling very sad and upset. Dr. Dhaliwal needs ethical training. Please do your research before making an appointment at his office. He doesn't treat patients with respect and dignity.

    I am in utter disbelief. Given the severity of their behavior, I urge future patients to exercise…read morecaution when considering treatment at this place. It is important that people feel safe and respected, particularly when seeking care for pain and trauma. Despite what the name suggests, this place is not that. Both Arcy Lopez and Monica McKinny - staff members of SEVA - should be reprimanded, as it is evident that their training has failed them, resulting in a failure to uphold the standards expected in a healthcare setting. Common sense and basic manners should not have to be demanded; they should be intrinsic to the patient care experience. Their actions jeopardize the well-being of patients who seek help and compassion during vulnerable times. As a first-time patient seeking pain management following a motor vehicle accident, I entered the SEVA facility with hope for compassionate care. Regrettably, my experience was marred by unprofessional conduct that left me feeling disrespected, unsupported, and also raised serious concerns about safety and patient care. Upon arrival, I was asked to sign paperwork by the receptionist. When I approached the front desk to clarify some legal statements in the documents, I was given incorrect information. My younger sister intervened, pointing out that the paperwork contradicted the staff member's response. She asked us to hold on and grabbed another staff member, Arcy Lopez. I was asking specific questions regarding the document which she entirely disregarded. Her explanations contradicted what was written on the form and when I asked for further clarification, she dismissed my questions and responded with annoyance and a smirk. I expressed my hesitation about signing the paperwork, stating I did not feel comfortable doing so without their explanation of the clauses, especially given a past personal experience with a similar facility. Instead of addressing my concerns or explaining the document thoroughly, Lopez told me that if I did not sign immediately, the doctor would not see me - an appointment I was already scheduled for. She told me to leave and go talk to my lawyer if I had a problem. I said I could not sign the form. Lopez proceeded to scoff, took my paperwork, said 'ok' in a dismissive tone, and walked away, further escalating an already tense situation. Minutes later, we realized that my driver's license had not been returned. When we walked back in and approached the front desk to retrieve it, I informed the staff that I needed my ID back. After receiving my license, my sister calmly addressed the disrespectful behavior we had encountered, emphasizing that no patient should be treated in such a manner. Instead of acknowledging my sister's concerns, Lopez returned to the front desk from a back room, with a defensive attitude, denying any wrongdoing. In a threatening tone, she stated, "the doctor is speaking with your attorney right now," as if to intimidate us for asking questions and advocating for ourselves. This behavior was not only unprofessional but also created a sense of hostility and discomfort, breaching the expected safety within a healthcare environment - especially when vocalized by a patient. This was relayed to her by my younger sister, who was on the verge of tears. Rather than addressing our concerns or simply apologizing, Lopez responded with annoyance and a threatening smirk once again. The situation reached its peak when Lopez proceeded to SLAM the front desk window in our faces when we asked for her name and then yelled 'whatever' and walked away again.The loud bang from the slamming of the window, inches away from our faces, startled the both of us and exacerbated my physical pain, causing me to shake and increased chest pain. This also shook my younger sister. This behavior was utterly unacceptable and indicative of a broader issue with the treatment of patients at this institute. When another staff member, Monica Mckinny, insisted that nothing wrong had occurred, it became clear that there was a troubling lack of accountability and professionalism. No staff member offered apologies, until it was pointed out to Monica in a frustrated tone after experiencing the obnoxious and threatening slam of the window, upon which she still insisted her coworker had done no wrong. My sister, once again, tried to explain to the front desk staff that patients who arrive at this institute are already dealing with pain and trauma, and instead of being compassionate towards that, as medical professionals should, all the staff we encountered did the exact opposite. And in fact, increased my pain and trauma - so I ended up recording of a portion of the dialogue. Their behavior was so unwarranted and damaging. Healthcare is fundamentally a service industry, and while I understand that staff may face pressures, this was highly inappropriate and unacceptable. I never even got to walk into the room to see the doctor.

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    SEVA Pain Institute: Gurpreet Dhaliwal, MD
    SEVA Pain Institute: Gurpreet Dhaliwal, MD
    SEVA Pain Institute: Gurpreet Dhaliwal, MD

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    Pain And Rehabilitative Consultants - Exam rooms

    Pain And Rehabilitative Consultants

    1.0(1 review)
    10.5 mi

    The office staff never answer's the phone, I have been…read morecalling for several days now, I will be put on hold for a average of 20 minutes, then the phone call will drop. When I was able to get through, it was not with a person on the other end but a voicemail that asked me to leave a message. The times I was able to leave a message did me any good, because i NEVER re a call back. Right now I am on hold on 2 separate lines, and have been on both for a very long time, one call has been holding for over 53 minutes, this is outrageous, unprofessional, unacceptable, & very frustrating. What the hell does the front desk staff do, are they Just sitting there staring into space, Maybe they are on their own personal phones, too busy to do their job, I don't get It this makes absolutely no sense at all. I need to find another Doctor, I can't deal with this unacceptable way they handle the front desk. No other Doctor office has ever put me through this nightmare of trying to get through, I am so done being ignored & having my stress levels go up. No one should go through this, we are all dealing with pain, I don't need my anxiety levels to go up too.

    From the owner: PRCMG has been a leader in Pain Management and Functional Restoration for well over 20 years. With…read moreoffices in the East and North Bay and now in the Central Valley, the providers at PRCMG have dedicated their professional careers to providing cost effective medical care of the highest quality, with a commitment to exceptional service. Our professional team includes board certified providers in the fields of Pain Management, Neurology, Physical Medicine & Rehabilitation, Medical Acupuncture, Behavioral Medicine and Psychology, Physical Therapy and more. With our unique integrated approach, our ultimate goal is to help patients effectively manage their pain and improve their quality of life by educating patients, increasing functional capacity, optimizing their use of medical resources and relieving suffering.

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    Pain And Rehabilitative Consultants - Gym for Functional Restoration Program

    Gym for Functional Restoration Program

    Pain And Rehabilitative Consultants - Waiting Room

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    Waiting Room

    Boomerang Healthcare - 6ft apart selfie W/Dr. Grant!!!

    Boomerang Healthcare

    2.6(26 reviews)
    19.6 mi

    I have read some negative reviews about Dr. Johnson's office in Brentwood, but I cannot say…read moreanything but positives about the professionalism and curtesy from this clinic. The staff, especially Cameron, went out of their way to schedule a telemed appointment for me when no in-person appointments were available. Dr. Johnson, Shirley, Donna, and Crystal have been exceptional in ascertaining my medical needs throughout my Workers Comp injuries. The acupuncturist I had met on Saturdays was also proficient at relieving the pain in my affected areas. I am fortunate that this team is assisting me with recovering from my injuries.

    This is why I am giving a 3-star rating. The doctors I have seen are very nice especially Marc…read moreMunoz, but the experience I went through today 3.24.26 with staff at the front desk was very disappointing. I've been a patient here since 2017 and have always been on time, so this experience was very disappointing. I arrived slightly late today due to unexpected construction and heavy traffic, which I explained and apologized for immediately. The receptionist told me they are now "strict" about lateness, something I had never been informed about before. Instead of checking with the doctor directly, she chose to email and made me wait about 30 minutes while saying she was waiting for a response. During that time, she made no effort to follow up in person, even though there were multiple staff members and it wasn't busy initially. Meanwhile, she continued checking in other patients. After making me wait, I was told the doctor could not see me because he was behind. This situation feels poorly handled and frustrating, especially since my delay was unavoidable and I made every effort to arrive on time.

    Birch Pain & Spine Group - painmanagement - Updated May 2026

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