Dr. David Lindenberg, D.O.
Nor Cal Pain Treatment Center
1739 Colorado Avenue
Turlock, CA 95382
June 1, 2023
Dr. Lindenberg,
This missive is to let you know why I gave up trying to schedule an appointment for the approved epidural last month.
After missing the scheduler's first call, I called back to make an appointment, and began a game of phone tag that became too frustrating and time-consuming to continue. Evidently, there is a protocol in place that does not allow direct access to the remote call center. The one schedular, Brooke, must initiate the call, and the patient must be available to answer. No exceptions.
Unfortunately, I do not catch most calls because of music, television, napping, swimming in the pool at my club, or just turning the ringer off because I am almost 70 years of old school, and prefer to get by without an electronic choke chain running my show. Usually, it is just a matter of returning the call at my leisure, and all is happy-camping well. Alas that this was not so in this experience.
If you check the phone log, you will see how many attempts I made, how many hours I wasted, waiting for a return call that never came, or came when I did not hear the ringer or reach the phone in time. I asked the call center operators to have Brooke text me a time, and I would be there. I even came into the clinic, and was turned away by the front counter. The word 'protocol' came up in most interactions. Kudos to Crystal at the call center for making several attempts to aid the process, but obviously to no avail.
It was a tail-wagging-the-dog customer service nightmare, unlike anything I have ever experienced, and I finally gave up. I would rather endure the pain and bother of my stenosis than to go through it ever again.
So, this is my last attempt to get through the impenetrable wall that surrounds you and the other doctors at the clinic. No idea how much is earned on an epidural, but multiply that out several years, and I am sure it adds up to being worth a reevaluation of the procedure now in place.
Hope to hear from you.
Regards,
Michael Holshouser
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P.S. Does "First, do no harm" apply to the business office?
Opinion The AI revolution in health care is already here
https://www.washingtonpost.com/opinions/2023/07/11/ai-health-care-revolution/
At the moment, there are too many concerns over quality and accuracy for generative AI to direct clinical care. Still, it holds tremendous potential as a method to reduce administrative burden. Some clinics are already using apps that automatically transcribe a patient's visit. Instead of creating the medical record from scratch, physicians would edit the transcript, saving them valuable time.
Though Halamka is clearly a proponent of AI's use in medicine, he urges federal oversight. Just as the Food and Drug Administration vets new medications, there should be a process to independently validate algorithms and share results publicly. Moreover, Halamka is championing efforts to prevent the perpetuation of existing biases in health care in AI applications.
This is a cautious and thoughtful approach. Just like any tool, AI must be studied rigorously and deployed carefully, while heeding the warning to "first, do no harm." Nevertheless, AI holds incredible promise to make health care safer, more accessible and more equitable.
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P.P.S.
Wikipedia: Customer Service
https://en.wikipedia.org/wiki/Customer_service
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P.P.P.S. Pain is the decider.
Final Exit and Related Links
https://finalexitandrelatedlinks.blogspot.com/ read more