Office staff need to work on their empathy. If you are going to Turlock Imaging as a patient, you…read moreare not having a good day. You have something broken or you are going in to have a scan to determine if you have cancer. The front office is just rude. If you call for an appointment they play games with your health. They refuse to look for doctor's orders, referrals, etc. I only got in because I insisted on talking to the office manager. I will say, she was helped. Now, four days later, no results sent to my doctor. I guess Turlock Imaging got their money and does not care if you hear the results Make the drive to Modesto or go to the place in the Tower. Avoid this place. I only went again because I forgot to tell my doctor and the referral went through. This is the worst place for health care!

I wish I had seen these bad reviews before. The ladies upfront were very rude. I came on here AFTER…read moremy experience with them to leave a review about how unprofessional and rude they were and see that many others feel the same. Do better Turlock Imaging. Teach your front desk girls some customer service skills!

Very friendly front office staff and professional tech and tech assistants. The registration…read moreprocess was efficient, wait time minimal. It did take longer than expected to have my x-ray read though ( 1 week)

It was time for my ultrasound and my doctor send me to this new location my husband and my mother…read morein law went with me , all the ladies at the front desk were so sweet, they make you really comfortable, the building is really modern with lots of parking what I love the most is that I get 5 minutes before my appointment and they call me exactly at the time of my appointment, the technician was explaining a few things and the most important she make me really comfortable

NO ONE EVER ANSWERS THE PHONE!!! I would not recommend El Portal Imaging based on the repeated…read moreaccess-to-care issues my family has experienced. My mother cannot manage medical appointments independently, and relies on family assistance and transportation. I live in Los Banos and have to coordinate her care from out of town, including traveling to take her to appointments. Trying to schedule or cancel imaging with this facility has been extremely frustrating and unacceptable. The biggest issue is their phone system. When "all representatives are busy," the system disconnects the call instead of allowing patients or caregivers to leave a message or remain in a queue. I have called repeatedly and have been unable to reach anyone. This is not a one-time inconvenience; it has been an ongoing problem. I was also told that I may need to physically come to the facility just to schedule imaging appointments. That is an unreasonable expectation for patients who cannot drive, rely on caregivers, or use assisted transportation. Requiring a separate trip just to schedule an appointment creates a major barrier to care. This is not just poor customer service. It interferes with timely access to medically necessary imaging. Patients should not have to fight a broken phone system or travel in person simply to make, change, or cancel appointments. Because this has been a repeated issue, I will be reporting the access-to-care concerns to the appropriate oversight agencies, insurance plan, and patient relations/administration. Families dealing with serious medical concerns should not have to work this hard just to get someone on the phone.

Years ago, I would have rated El Portal Imaging as very good, at least for MRIs. Then year or so…read moreago, I called to make an appointment for an X-ray. I was given an appointment, which was needed as I am disabled and have to book my transport to and from locations. When I got to El Portal I was told it was "first come, first served" with a full waiting room. Obviously I was lied to on teh phone. Most recently, I had a referall for an MRI. Nothing happened. When I called, I was passed to billing who spent over an hour on a conference call wthat included my insurance carrier. They promised to get back to me within 3 days. Nothing. I called and was put through to teh suupervisor only to iinitially be put through the same rigamarole. I insisted on getting an appointment. I was told I would get one within 48 hours. Nothing. Several calls to the facility went unaswered. I don't know what is going on with this facility, but getting lied to by staff and supervisors, and now even failing to answer the telephone, suggested something has gone very wrong with this facility, which is the major imaging facility in Merced Country. If you are able to use another facility, I strobgln recommend you do so.

Journal entry: February 15th, 2024…read more First-time here at Precision Imaging... I have been plagued by chronic lower & upper intestinal and internal organ pain for @least 7 years now....... & ............ Counting, unfortunately, and that has gone undiagnosed for just as long if not longer in all truthfulness... Today's visit, is all about, confirming whether or not, there is a "Paraesophageal Hernia present in my body". My future surgeon, Dr. Antonio Coirin, MD, whom my Mother & I met earlier in this week, informed me that I did NOT have this type of Hernia, but that he'd like to have just one more diagnostic done and that was a "FLUOROSCOPY & ESOPHAGRAM", performed, outside of his office..... (Clear copy of the actual procedural Doctors order for Precision Imaging downloaded to this Yelp! review. Good News, is that they scheduled it for the very next day however, Mom & I were so exhausted from the round-trip commute to the office, and the disappointing medical news received, because, we don't reside in Modesto and the reality of the situation (was sinking in for us both) which was looking rather grim at least............................................ A little detour here now... I have photo's uploaded to this Yelp! review detailing all that I am journaling here... It just feels more complete & explanatory to me........................... This office is expansive! There are multiple long hallways that were clean and professional as was the flooring in ALL areas of this medical professional office. Nice, attractive & soothing is their choice of coloring on the walls of the hallways; welcoming ..... There is "pride" in ownership, here, and it is welcoming once you get past the "eager" ladies at the front desk............... Changing Rooms for the females (sign on the door lists it as a female-only room. As I was mentioning, this changing room where you may or may not need to remove clothing and don a gown. I had to loose the clothing but was able to keep my shoes and socks on; everything else; had to go. I'd rather keep all my clothing on but understand with "radiological procedures", the need to have ZERO metallic and/or cumbersome items not be copesetic with the diagnostics that are ordered. If your a tad-on-the-cool-side, as in body temperature you may consider wearing some heavy sock and heavy underwear. I wasn't frozen, but I was a bit chilled once the procedures began................................................. So if a male patient is looking for services here you may want to reach out to the office by phone & inquire as to that. In the end, I drank a total of 4 large containers of barium in-order to complete the Esophagram (Defined by the National Cancer Instituge (.gov) as: (ee-SAH-fuh-gram) A series of x-ray pictures of the esophagus taken after a patient drinks a liquid containing barium sulfate (a form of the silver-white metallic element barium). The barium sulfate coats and outlines the inner wall of the esophagus so that it can be seen on the x-ray pictures. & Fluoroscopy (Defined by the CDC, Centers of Disease Control, U.S.A. is: "Fluoroscopy is a medical procedure that makes a real-time video of the movements inside a part of the body by passing x-rays through the body over a period of time. X-rays are a form of ionizing radiation." (address for this reference is as follows: https://www.google.com/search?q=fluoroscopy+defined&oq=fluoroscopy+defined&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIKCAEQABgPGBYYHjIICAIQABgWGB4yDQgDEAAYhgMYgAQYigUyDQgEEAAYhgMYgAQYigUyDQgFEAAYhgMYgAQYigUyDQgGEAAYhgMYgAQYigXSAQk3MzA2ajBqMTWoAgCwAgA&sourceid=chrome&ie=UTF-8 The MD was super professional & nice! The radiology staff (2 people) were professional and serious; borderlining nervous. Have clue not 1 as to why they may have potentially nervous, I am a watcher so I pay attention........ And then it was over & done with! Didn't feel nauseated from all the barium and was instructed more than once to drink plenty of water so as to not get constipated from the barium.... So far so good as today it's now 24 hours after-the-fact and besides having pretty painful cramping, diarrhea & lower bowel pain, I feel just fine. I'm being serious, I do ;)....... The parking lot is very spacious with enough empty slots for parking. We are both disabled; me and my Mother, but we didn't see many Disability Parking Slots around. That was disappointing..... I am planning on refreshing with updates this Yelp! Business Review since we have 5-weeks of DAILY Radiation to prepare for & execute to completion..... Prayer's are always welcome and we are both Baptized & Communion Complete Catholics; I hope this review aids you in healthy ways..... Sincerely, ~Jana Leigh Thomas :) Sr. Yelper! :)

The staff is so rude. The lady in scheduling that answers the phone is so unprofessional. Dont…read morewaste your time here.

My parent needed to come to this hospital last time. We were sure they did a better job than this…read moretime. The nurses seem to be less personable not very helpful. I believe as people see Emmanuel Hospital is better hospitals than others. Maybe the standards of nursing needs to be a little different.

Awful hospital. I've been calling non stop to hear my dad's voice to know he's okay and a nurse…read morenamed Erin won't connect us. Praying my dad is okay until I can make the 5 hour drive in the morning. Awful place and awful heartless nurses and staff. Bad bad place sorry for all the patients and family.

I would not normally go to the ER when an Urgent Care clinic is open and appropriate for my…read morecondition. In this case, however, I needed to be evaluated because I believed a fish bone was stuck in my throat and I was experiencing pain when swallowing. I want to clarify that I did not mind waiting for four hours. I understood that my condition was not life-threatening and that patients with more urgent needs had to be prioritized. I was triaged in a timely manner, and I saw how hard the nurses were working to care for multiple patients. I truly appreciate their efforts. What I hope management can look into is why my overall stay lasted four hours and whether some of that time could have been avoided. The doctor saw me approximately one hour after triage but was unable to visualize the fish bone. The X-ray also did not show it, although I continued to feel that something was lodged in my throat and had pain with swallowing. After the evaluation, I believe I could have been discharged sooner if my pain medication had been delivered and administered promptly. My room could then have been made available to another patient who appeared uncomfortable and may have needed the space more urgently. Perhaps the medication/pharmacy delivery process could be reviewed to determine whether there was an unnecessary delay. Even a relatively small delay can add significant time to an ER visit, especially when the patient is otherwise ready to be discharged. I would also like to give special recognition to Nurse Rose and the admitting clerk. Both were compassionate, caring, and attentive. They checked on me, made sure I was okay, and asked if I was comfortable while I waited. Their kindness made a positive difference in my experience. Overall, I understand that the ER must prioritize patients according to the seriousness of their conditions, and I have great respect for the nurses and staff who work under those circumstances. My feedback is not about the four-hour wait itself, but about identifying opportunities to improve the process--particularly medication delivery and discharge--so that patients who are ready to go home can do so sooner, while treatment rooms can be made available for those who need them. Thank you for taking my feedback into consideration.

Sad the you have to come to this place. And the stuff are rude. The Doctor in call with a girl…read morethanks to her my Son end it to be in the hospital we bring him for a severe cough she never check him. Only tell us will pass give him lots of water The next day my kid got worse we took him to urgent care and and to the Modesto Er because he was having a bad pneumonia Manteca hospital never check him or do anything about it . Second time I have to bring my mom and same thing the stuff in front completely Ride. No all especially one lady with dark skin I can't catch her name was cover with her long scarf this people need to have some compassion for what they do especially with you bring people to this facility . Dealing with the stress, plus and another stress, never good.

Relax John, the office will send you a text message for available appts. Then confirm appt, They…read moreall have different ways of making appointments. Sometimes, if they leave voice message, I miss the info, because I don't recognize the phone number. Prefer text message, like Valley MRI & Radiology better.

I've went there two times to get simple x-rays of my ankle. The first time I was referred to them…read moreby my personal doctor and I filled out pages of things they wanted. After all of that, they asked hoe much I weighed and then told me at 350 lbs, I was too heavy for their table. Now a couple days ago, I went there for more x-rays and filled out paperwork again and then they asked my weight and I told them 300 lbs, and again I weighed too much. This place should be shut down because they're supposed to be helping people, but if you're heavy, which many people are, they won't help you. This place and the hospital are the only two in Turlock you can get x-rays and these guys turn away many people. I wouldn't recommend them for anyone.

I almost didn't come because of the negative reviews. I wanted to request a different place for my…read moremom's xray. I brought my mother expecting a poor experience, but it turned out to be the complete opposite. From the receptionist (forgot her name) to the X-ray technician- JANE- everyone was kind, professional, and welcoming. A special thank you to the X-ray technician- JANE-, who was incredibly patient, friendly, accommodating, and helpful throughout the entire visit. She was very patient with my 88 year old mom who was having back pain. She made my mother feel comfortable and treated her with genuine care. We truly appreciated the excellent service and wanted to share our positive experience.

Terrible phone operator service by staff, scheduling service is non existent, excessive long wait…read moretimes and ultimately the system is designed to keep you on hold indefinitely in a queue.

Always courteous, efficient and very capable. Have been going here for over 20 years and have never…read morehad a problem or delay. I highly recommend this place for x-rays and sonograms.

They have better imaging equipment than the hospital, close convenient parking,, a.wonderful. staff…read moreand easy to get appointments. I live in Monterey, but I'm more than happy to drive to Salinas for these type of procedures. Everything was much better than the hospital.

They are always so professional and efficient…read more My practitioner actually referred me to another place, and I've been going to Delta Radiology for years. They make a not-so-fun appointment tolerable... See you next year

I was greeted coming in the door with professionalism and smiles. My whole experience from start…read moreto finish was top notch. Thank you girls