From my first phone call into Dr. Guerreros office to having tennis elbow surgery was 4 weeks!…read moreAshley was so nice and very good at getting me in to be examined... I've been having pain in my left elbow since 2007 took meds, Cortizone shots that only worked about 2 months Snd the pain was worse after! Come to find out my tendon was almost torn off the bone.... Met with Dr. and he explained the benefits of surgery and was very good at explaining procedure and was very thorough with answering all my questions, this is my elbow and with out it I would be out of business... I'm 2 weeks post op! Almost no pain beside where surgery was done... I'm very impressed with the way he runs his business and his stuff called every time they said they would! I highly recommend his services for anyone looking for a solid guy! Thank you Dr. Guerrero!!!

My daughter broke her arm and Dr. Guerrero performed the procedure. He was extremely kind and…read moreinformative when talking to me and my wife before the procedure. He did a great job on her arm and was able to fix it without needing to put any pins in. My daughter was very well taken care of! I am also a patient of Dr Guerrero. His staff is also very helpful and friendly!

I guess he's an orthopedic surgeon but it seems he's more interested in catering to the…read morehealth/beauty part of his practice. Would not recommend for ortho. He's nice, the office is nice and the staff are kind.

I tried to get PRP injections. For some unknown reason they called me and cancelled with no…read moreexplanation. Rude and unprofessional. Don't bother unless you like to be treated like this.

They are awesome! The entire staff is pleasant and attentive. I healed very quickly and I attribute…read moreit to the great care I received at Tower physical therapy. I would and have definitely recommended them to anyone who needs physical therapy.

This review is specifically for the scheduling and reception part of the business…read more My doctor prescribed physical therapy for an injury. I was given the choice of two clinics so I chose Tower Physical Therapy because I had heard good things about them. I called right away to make an appointment. Unfortunately the first available appointment was more than a month away, but I understood that they were busy, and was willing to wait. On the day of my appointment I arrived early to check in since there are always forms to complete for the first visit. The receptionist at the front desk took my name and told me that I did not have an appointment. She asked if my name was a totally different name, to which I replied it was not. She asked who I spoke to when I made the appointment. I didn't write down the name of the receptionist as I assumed it wouldn't be a issue. She went to the back to talk to the available PTs and returned a few minutes later (while calling me the wrong name) to inform me that I had missed my appointment which was scheduled that day, but two hours earlier. I know that I would not have scheduled an earlier appointment due to the fact that I was at work at that time. I informed her that I was told a different time (the time I had put in my calendar) and had repeated it to the woman I spoke to when scheduling, to confirm. The receptionist just reiterated that my appointment was earlier that day. The receptionist did say they could possibly fit me in if I was willing to wait, which I agreed to do. I gave her my insurance card and started to complete the necessary paperwork. While I filled out the forms, she started calling a male's name. Since there were two males in the waiting area with me, I assumed she was calling for one of them. Nope. She was reading the name on my insurance card which happened to be my husband's name. I realized what was happening and took my card back. I told her that was my husband's name, not my name. She made a comment stating that I didn't respond when she called my husband's name. He was not there with me and that is not my name so no, I didn't believe she was calling for me. In the meantime, a second woman came to the desk and began the task of verifying my insurance. She called me back to the desk after a few minutes and informed me that they do not accept my insurance. I left feeling very frustrated. Looking back there was another red flag about the whole fiasco. Usually a patient receives a phone call from the office or clinic to confirm the appointment. No one called me the day before to confirm my appointment. Not even for the time they claimed my appointment was scheduled. Very odd. While I totally understand that we are all human and everyone makes mistakes or errors, what disappointed me the most was how the receptionist handled the situation. It is a shame because while I've heard good things about the therapy staff, I would not consider going back, all because of that receptionist.

After a frustrating 10 months of being misdiagnosed by a different orthopedic surgeon, finding Dr…read more Beauchman was an absolute game-changer. From my very first visit, he was incredibly kind, thorough, and took the time to truly understand what was going on with my knee. He performed an arthroscopic meniscusectomy, and the entire experience went incredibly well. Thanks to his skill, I am already walking completely free of discomfort and am finally able to get back to my active lifestyle. I cannot say enough good things about Dr. Beauchman's care, and his support staff is equally wonderful--always encouraging, helpful, and welcoming. If you want a surgeon who listens, gets the diagnosis right, and delivers amazing results, look no further. I am so incredibly grateful to the whole team!

Dr Beauchman is great (5+ stars) however the office staff not so much (0 stars)…read more Dr B has done a knee replacement and manipulation on me. At each visit he listens to my questions and concerns and he takes the time to explain what to expect (in simple, plain language) and options. I have never felt rushed and have the greatest confidence in his skills as a surgeon. The staff is not friendly or engaging. They do the bare minimum. The feeling I'm left with is that I'm an inconvenience; even the nurse acts like she can't wait to get out of the room. It's not uncommon to call and immediately be put on hold without any greeting or acknowledgment. And if a message is left, the call is NEVER returned in a timely manner if at all. Also the voice message says they're on the other line even if their office is closed. Case in point, I had a knee manipulation done on Thursday midday. We live 1 hour 10 minutes away. On the way home, post procedure, I got a text that my pain meds were being filled in Merced. I immediately called the office and was put on hold as mentioned earlier. Eventually someone did pick up (which in my experience isn't always the case) and I explained my situation; have left Merced already and on my way home. Asked if they could transfer the rx to the pharmacy closer to my home. Was told they would look into it and get back to me. 3 hours later there was no response and their office was closing in 30 mins for the day. I started calling and my calls kept going to voicemail. By 5 pm I thought I would try to manage the pain as best as I could and call the next day. Called on Friday and kept getting the voicemail so I called the surgical center only to learn that Dr B's office was closed Friday for Juneteenth. This meant no pain meds until Monday at the earliest. Not a good situation. So I left a voice message asking to speak to the office manager Monday morning. And yes, the voice message said they were on the other line with another patient even though they were closed for the day. Monday morning came and went; no returned call so I called again after their lunch break. Spoke to the office manager who at no time acknowledged or apologized for my experience but was informed that they had a lot of messages to go through. What I would like for an outcome so that other patients don't experience this is the following: 1. Staff go through customer service training. 2. All calls answered with some sort of salutation before being put on hold. 3. All calls on hold are monitored and someone checking in occasionally to let the caller know they're aware of the wait. 4. Messages are triaged with more time sensitive calls (aka recent procedure) getting top priority. 5. Any patient who's had a procedure in the last 24 hours gets a response same day as their call with a description of next steps. 6. Change out of office message when closed. Also be aware that the office uses air fresheners. So be prepared if you have an olfactory sensitivity. Needless to say, once I finish up my appointments for this current recovery I'll be changing offices. And I'm 100% confident that this office won't care.

Just started going here for therapy after my shoulder surgery and they been great..I would suggest…read moreto anyone who needs these services to go here you won't regret it..

Bryant Orthopedic pt is great! Christie and her staff are awesome ! I had shoulder surgery and as…read moremuch as it hurts during each session I always feel better after I'm done. I look forward to each season. They all very professional and very fun to be around. Thank you all at Bryant for all you do. Rebecca Wester

Dr Whang is an amazing doctor . He did my TKA. He is an excellent surgeon . He is honest and very…read moreunderstanding of his patients ordeal going through the rehabilitation . He is easy to talk to. His office staffs are also very nice. i always have good experience every time i come to his office .

I would give Dr. Whang 6 Stars on a 5 Star scale. He is great very component and very helpful. He…read moreis a wonderful doctor.

I highly recommend Dr. Polsunas at Allied Pain and Spine to anyone dealing with back issues or in…read moreneed of pain management. Before finding him, I couldn't sit comfortably--standing or walking was nearly impossible. He truly changed my life and gave me a second chance to be present with my grandkids. I'm forever grateful. Beyond having an exceptional doctor, the front desk staff is wonderful--friendly, efficient, and always welcoming. We're never in the waiting room for more than a few minutes, and appointments run on time. Outstanding care from start to finish.

The physician was attentive and took the time to check every detail related to my visit. They gave…read morepractical advice and made sure I knew what to do going forward. The office environment was calm and the support staff were helpful and professional which made the visit less stressful.

Dr Than did an amazing job on my knee replacement, which was an old revision done by Dr. Macko. Of…read morecourse we all love Dr Macko but he retired Dr. Than is an excellent choice for a knee or hip surgery. He has been trained in very difficult knee and hip surgeries ones that other people couldn't fix. He's caring, will listen to you, but he's also efficient. He has the best PA, Megan Stier that I have ever seen. I commend whoever at Sutter Gould hired Dr.Than, what a smart choice!

I broke my tibial plateau after a fall, & Dr. Than performed surgery on my knee area. He took the…read moretime to answer my long list of questions prior to the surgery & at the follow-up appointments. He was open about including my husband at all of my appointments, as my husband was the one providing my in-home care. My husband felt very confident in Dr. Than, as I did. He was very clear about the non-weight bearing restrictions & the time frame for those restrictions. It's amazing to see my scar, now three months after the surgery. It is so faint you can barely see it. My friends are amazed at how wonderfully my incision has healed & so quickly. Dr. Than is very thorough in his pre-op preparation. I have a bleeding disorder & had a pulmonary embolism almost 20 years prior, following a back surgery. I also have asthma & some minor heart issues. Dr. Than made sure I had all the pre-op tests & approvals from my specialists, prior to the surgery. In regard to recovery, Dr. Than has referred me for Physical Therapy & is confident I will regain all of the functions of my leg & knee I had prior to my accident.

This man performed an operation on my meniscus. He was patient and interested in my questions and…read moreanticipated a few needs before I thought of them: doctor's note from work for my consultation, estimate for recovery time based on my specific work load, and willingness to get me in for surgery when it suited me best (ASAP!). He's got a great bedside manner and a humble demeanor with both patients and his helpful staff. I talked to a few of them and they really love working with him.

I saw this doctor last year and he told me I was going to need surgery for a torn meniscus and…read moremisplaced patella. Well life happens and I didn't get to run into Merced and have surgery that week. I had to wait until my life allowed for it. He had NO IDEA what my life has been like for the last year. He never even bothered to even ask. He said he never told me I needed surgery which is a bold faced lie! I was there at my appointment last year and I'm sure I remember it better than he does!!! It was MY appointment and he sees a lot of people besides me I'm sure. After berating me for waiting so long, he finally said I need a new MRI. That's all he had to say in the first place instead of belittling me in the office like he did!! He had me on the verge of tears. He was a complete and total ass!! I will NEVER go back to this doctor again and I don't recommend him to anyone unless of course you like to be treated by someone who talks over you, doesn't listen to you, and tells you that you don't know what you're talking about in a very condescending manner. His office assistant was very nice but that's not enough to make me ever see this doctor again.

This man has to be the Kindest, most caring, EXTREMELY PROFESSIONAL, EXTREMELY SMART and I wish he…read morewere my best friend. He's just so easy to talk to and you can tell him ANYTHING. As far as I'm concerned he's THE BEST ORTHOPEDIC DOCTOR TRACY HAS TO OFFER. His office visits are always satisfactory, quick and very informative. I bumped into him outside of his office at the hospital and he actually stopped to say hello! NO doctor does that! But he did! He says "J. D.! Is that you? Haven't seen you in awhile bud, you look good!" Man it was great to see him though. He's still one of my doctors but I like him the most. Honestly, he has to be the most handsome doctor I've ever had! He looks like a GQ model or an ex Abercrombie and Fitch model when he was younger. He's got a great sense of humor and doesn't take himself too serious like the other doctors do. This man is simply the best that Tracy has to offer. He knows his craft. Be nice to him and he'll be nice to you. You will NOT find a better doctor than him. Highly recommend!

I have been Dr Walthour's patient for some time now. He has been treating arthritis in my knees…read more I find him a breath of fresh air in our medical system. His support staff also earns a big 5 stars for care quality and communication. Thanks guys for being so great. ! Melissa