I have had an excellent experience with one of the staff members at ABO Plasma. Without a doubt,…read moreshe is the most respectful, patient, and kind person there. She always greets everyone with a smile, treats all donors with respect, and makes the donation process much more pleasant. Her name is Estefy (I don't know her last name), and they truly need more employees like her. She is very professional, well-trained, and dedicated to her job. My wife and I always donate together, and due to issues with the filters, the process can sometimes be more challenging. However, Estefy always takes great care of us, showing patience, concern, and attention every time. Thanks to her, we have never changed donation centers. Thank you very much, Estefy, for your kindness, professionalism, and for always welcoming everyone with a smile. People like you truly make a difference.

They recently lowered their pay structure so donors are getting way less now. They also have an…read moreinflux of newer staff that hasn't been great. While training these new people, my arm got wrecked from a "lead phlebotomist" not checking one of these new people's work. It's gotten so bad i have finally been pushed to find somewhere else to donate.

Talecris pays more than Orem Biomat. That's the bottom line. Also, I've never had a bad stick…read more I used to go to Orem Biomat back when it was PCCI, but Talecris is closer to where I was living and was paying more so I made the switch. I never went to PCCI after 8:00 a.m., to avoid the wait, but at Talecris, even midday/late afternoon, I've been in and out in as little as an hour and never more than a couple hours. Bear in mind, that is with an appointment (highly recommended) and does not include the first visit. The movies and shows they play are sometimes lacking, but you can always bring a book. The staff are chill too. If it's your first time, call first and make an appointment.

This is the best plasma center I've ever been to! The staff are courteous and friendly, especially…read moreChelsea, Sam, and Savanna! Usually the staff at plasma centers act like fast-food workers near the end of their shift, but the employees are fun and professional. Clean facility, too!

I'm about to quit donating. I'm tired of being flooded with calls from them. Text and email first…read moreof all. But every time I go. I do the rapid pass prior. But they're always running late worse than a Dr office. Even first thing in the morning. So I wait from 30 min to a hr together started. Then all the reparative paper work. It's getting old fast. I haven't quit yet. Because I know blood is needed.

The Red Cross offers the most comprehensive Adult First Aid / CPR / Automated External…read moreDefibrillator (AED) Certification there is ... and most respected. While I was a little ticked to find out that there wasn't a class in the SLC area in all of March, I hoofed it out to Provo to their Red Cross class. The facility isn't much to write home about, but they have all the equipment to get top-flight training. Their training is "blended", meaning you spend most of the time learning online, then you come to class to put into practice what you've learned. The training was conducted by Ted Bisping, who did a good job not just with the material, but "real-life" scenarios he had personally experience. We spent half the class in expanding on the basics, the second practicing scenarios. Of course, there was work on the CPR dummies (clean, shiny, and brand-spanking new!) You really have to put this part in action because there's a lot of physicality when giving around 100 compressions a minute! For the First Aid, we worked with partners on treating severe wounds. Bloody good training, so-to-speak. They also had a baby / child CPR section that used baby dummies. I was also a little ticked the thing was scheduled for an hour, and it ran 90+. After getting out of the stuffy room and home and getting my certificate, I was a little more pleased with the whole experience. Move over Fray, the Red Cross is the best place to learn How To Save A Life.

This place has rude & incompetent staff. They also exploit the donations by not paying sufficient…read morefor plasma and time. Lines are long and they leave you hooked up after donations for a long time. Sometimes it takes longer than 2 hours to do a donation. That is ridiculous. They are for profit and should definitely be paying a lot more. They don't even send out competitive offers.

It depends on who you get…read more I've been going to this BioLife location for 2 months now, and I have had nothing but positive, professional interactions with the staff. They all know how to keep a professional demeanor and attitude while performing donation tasks. Today was the first time I had a bad experience donating. The technician that was responsible for administering the needle maintained a professional demeanor as stated above, however was neither confident or competent in her job. There was no line at all when I went in to donate, but it still took her 45 minutes to get me started. While I was waiting I noticed that she had to switch arms with the donor next to me, so when she started working on me I watched how she manipulated the needle. This technician had zero confidence putting the needle in my arm and it looked a little odd how she placed it. Sure enough turned out to be a bubble, and they were gonna switch me to the other arm, but I had to leave soon so I just asked to leave. The nurse that pulled me aside to make sure I didn't pass out gave me some snacks, and had me sit for 30 minutes. I only lost a few Milo grams of blood, and the bubble took place during the saline flow. Right before I left though someone else had been pricked incorrectly, and they told him he lost so much blood he couldn't donate until after waiting 8 weeks. So it really depends on who you get and what experience they have with this line of work. For 2 months this was the only problem I've had at this location.

One of their ads caught my attention on FB, so I called to clarify the process, to minimize…read moresurprises. Whoever answered the "new patient" line was friendly and knowledgable, causing me to feel comfortable enough to come in for the first time. Luckily there were quite a few appt. times available, so I booked this past Wednesday to come in in the early afternoon. The location is super convenient for me, and they have a big parking lot. It is always packed when I've visited, but I never had an issue finding spots. There were a lot of people when I got there which made me feel a little less nervous. Most of them were pretty young, even the people working the place including the nurses and the people who stick you. The front desk ladies on Wednesday were pretty on point. They explained the first steps and answered all my questions. Most of them were welcoming. MOST. I waited a little bit to get my identity verified and to take the 30min questionnaire (re: health history, privacy, etc.) I had quite a few clarifying questions about the questionnaire, but the nurse answered all of them. The physical was non-intrusive and explained up front. I was assigned a donation section, and a very nice lady did an excellent job sticking me painlessly. I was pretty surprised because the nurse had said it was a pretty big needle. I wish they told you up front you're going to have to "pump" your fist while the machine takes your blood because my nails were killing me when I did so. I asked for something to squeeze (since I saw a lady with a stress ball), and they gave me wadded up, latex gloves that were better than nothing, but got pulverized real quick. Once hooked up, I thought all was smooth sailing, and then the machine started beeping and went off after only a couple minutes. Apparently the blood was having a tough time going back into my body, so they wanted to switch arms. I told them that the nurse earlier said the veins on my other arm were not ideal, so I didn't know if that would even work. They said, "Let's try any way". We switch arms, and the machine kept beeping and shutting off every couple minutes. I noticed my arm starting to bubble, and they told me I was developing a hematoma and had to stop the process. Three days later, my arm is still pretty dang bruised, but they told me how to treat it. I asked if it was anything I could have helped, and they said no, not really, except to be super hydrated. I was? I was there for over three hours my first day, but I only stayed on the machine a fraction of the time. We did not get close to finishing, and they couldn't return all my blood. I asked if I should even try to come back, and they said they recommend coming back at least a second time since they throw away everything I had just donated because they have to test the first donation to my second. Today is Saturday (three days after the first appt.) I called the "current patient" line over 4 hours before my appt. today to see if I should still come in since my arm is bruised still. No one picked up, and I left a voicemail. No one ever returned my call. I drove there 30mins before my appt. time to ask in person. Brittni at the front desk was completely opposite of the Wednesday staff that I was brightly greeted by. I say hello, and she just looks back down and says in a monotone, "What's your appt. time?" She looked like she was put out by being there. I tell her when it is, then that I'm not sure if I should donate and showed her my arm. She said if it was still sore, then probably not. I told her I had called hours before about this, but she didn't blink an eye. She said I could go talk to the nurse "if u want". I talk to the nurse who had the same sort of apathetic attitude as Ms. Brittni over here. He said my bruising wouldn't go away for at least a few more days and to keep putting hot compresses on it. I go back up front to tell Brittni I need to cancel, and she says again like a monotone parrot, "What's your appt. time?" even though I just spoke to this chick 2 minutes ago. Sheesh. And it wasn't nearly as busy as it was Wednesday. I tell her again and that the nurse told me I couldn't donate. "Can you please cancel my appt.?" She says, "Eh, it doesn't really matter." I say, "Okay, thanks." She says nothing. Man, Brittni sucks as a front desk person. I've been told I have small veins by RedCross, so I think my experience was a one-off. It seemed like everyone else was having a much smoother time of it. Wednesday staff was much better than Saturday staff it seemed. They didn't seem to give a sh*t. So, if you got big ol' veins, I think it could be worth your time. It's key to bring your own stress ball and your own entertainment (for waiting around and especially for when they're drawing blood). I would avoid plug-in headphones in case they drape the blood tubes over you like they had to do with me (when they switched arms) since they kept getting all entangled every time my machine stopped.

Most of staff seemed ok and personal. Nearly passed out due to unclear instructions though. Theres…read morea reason they have sucky low ratings for sure.

My college son is sick as a dog- he's been giving plasma repeatedly at this location. He has a…read morefamily history of compromised immune systems. Do they know this? He has terrible asthma. Do they stop to consider if this college kid is getting sick and trying to sound healthy for 1 hr to make a buck? I don't think his plasma is able to " replenish in 24-48 hrs " as the online articles suggest. I'm certain with his genetic inheritance that it takes him longer to heal than most. Grifols Plasma doesn't care if he's getting sick, now sick down in his lungs with spiraling respiratory/asthma issues. They don't care that he can't go see my family for Thanksgiving after finally coming home from his LDS mission. They just want to think he looks like a healthy college kid and make a buck off of him!

#grifolsplasmapassport request to share my favorite donation memory is simply the attentive staff;…read moreremarkable how much a qualified staff member makes a difference in the donation including the donation time, experience, and quality. Very quality care by the staff.

Great peeps on the blood drive! Great experience at the local church! Good job ARUP staff!…read moreFriendly, thorough, & efficient!

They go out of their way to make your visit convenient for you. Continuously improving how they do…read moretheir work. Friendly and very professional.

This particular location has poor health standards across the board. As a long term blood donor, I…read morehave had many experiences here. Each time there is a procedural error, I have returned because I know that my blood is making a difference. But, amid the Covid-19 worries, and after getting emails saying that the Red Cross is protecting donors, I feel it's necessary to let people know that the providers here often have poor standards that put donors at risk. They often touch unsanitary surfaces, such as keyboards, drawer handles, pens, BP cuffs, stethoscopes, your arm, your chair handle, the fridge, other peoples blood donation bags, and more. Then, without changing their gloves, they begin what should be a sterile procedure on you. The reason I am finally writing about it is because last time, the staff member clearly had a cold. She was constantly touching her nose and wiping her nose on her hand throughout our interactions. She didn't wash her hands at any point, including before grabbing the gloves. You should always disinfect your hands before touching gloves, otherwise you get all of your germs on the outside of the glove - the part that touches me and the open wound on my arm.

I wanted to give a big shout out to dr Ben B not only did he answer every question I had but he…read morealso made me feel super confident about donating he is super understanding and friendly this was my first time ever donating plasmas and honestly after everyone around me spoke so much negative about it this office is the complete opposite all the staff are super friendly and welcoming I'll definitely be staying with this office for a while I really appreciate being taken care of even as a new patient than you BioLife team Tupi guys are awesome

The first six times donating plasma it was a fairly simple process. Of course you have to fill out…read morethe annoying questionnaire but that is understandable. Once finished with the questionnaire you have to wait again to get blood draw, weighed, temperature, blood pressure, etc. then wait again... for a card, to go into the 3 different colored sections. The first 6 plasma draws went well. The last 2 plasma draws were a disaster. I have a huge bruise from two weeks ago. Thursday, the phlebotomist wasn't able to get a blood draw. I've always been told that I have really good veins. Thursday, the phlebotomist tried to change the needle into my other arm but I had the card which said only the left arm. Then she tried telling me that she noticed my veins didn't look good. This was a total lie as I've never had a problem with getting blood draws or plasma before. And I saw the nurse prior to being seated in her area.

I have been coming to this center for years and the employees are fantastic. I'm usually in and…read moreout in around an hour. The center I was at previously took 2 1/2 to 3 hours.

Noontime Tuesday the 7th. What is the use of making appointments when the front room staff have no…read moreurgency with a room full of waiting donors? They were talking about taking breaks and moving li.ke nobody was waiting