Great and excellent service. They got me in and out quickly. I thank the head nurse and the person…read morein the front office

I came to donate. Be aware that they do not want whole red blood. They want plasma or at the least…read moreplatelets. The process is long for questioning and testing and they only compensate $50 for an hour-two hour processing. It's very clean inside and employees are professional, very robotic and scripted though. I just got creepy vibes having to be buzzed in the front door. Like why??? It has a weird lab testing facility vibe. Plenty of parking. Like I said they don't want whole red blood so I won't be back.

Went by last week to donate at this location for the first time and first I'd like to thank Kayla,…read moreshe was so sweet and helpful, answered all the questions I had and made sure I was comfortable throughout the whole experience. It was my first time donating power red and she explained the entire process, why it's beneficial and when I'd be able to come back again to donate. My experience was quick and painless AND I left with a free shirt! I'll definitely be coming back for further donations at this location :) !!

Very nice time there today. Very professional staff, clean and modern facility. No problems highly…read morerecommended. Be a hero, save a life today.

Well I am here to donate platelets for the third time today. The facilities here are very clean and…read morethere is some pretty art outside. Everyone here is also very nice. There is plenty of parking and they even have their own street, appropriately named Hope Drive. There is also valet parking that is free for first time patients. However, all of that is changing on 9/1/20 because they will be doing construction for 2 years to build a parking garage. I recommend looking on their website for updates. Since we are living the covid life these days there are no visitors allowed to the patients. All donors must pass the water fountain and the white valet tents and go just in the door to get questioned about covid. When I came a couple times my iron was too low. I recommend anyone donating to eat healthy meals and ladies, maybe avoid it on the days of your period. The first time I was rejected I had just finished my period. So, when I donate I ask for an orange card first just to check my iron before I have to fill out the much longer blue card. My moms friend's life was saved here many years ago and, although they weren't able to save my loved one's life recently, they tried their best and I do think they prolonged her life. The most touching thing I have seen here is that many nurses and other employees are donating their own blood and platelets to their patients. Five nurses donated to my loved one and that is so touching! So, this place lives up to its name. It really is a place of hope.

I never knew I could donate platelets until I came here. I was just donating whole blood, but the…read moreemployees just looked at my arm and said my vein was good! So fast forward a couple weeks and now I have the experience of donating whole blood and platelets through City of Hope. The process is similar at check in but the machines and donation duration times are different. Do some research and see what you're able to do and what fits your schedule. From City of Hope's website: "Because of the seriousness of the cases treated at City of Hope, our patients need more blood and platelets than patients at any other major medical center surveyed in Southern California." City of Hope uses approximately 37,000 units of whole blood and platelets a year so you can imagine the demand for donors. I like donating directly to facilities so they can save some money from buying stock from third parties. On the first floor you can look through the window and see what's in stock for the whole facility to use, it's always very serious to see how low stocks are. Platelets are in high demand due to patients' needs and to their shorter shelf life. City of Hope is very appreciative to their donors: designated parking just for donors, fast processing for both walk-ins and appointments, warm blankets and heat packs, personal TVs and headphones, the best snacks, seasonal raffles, and small gifts (T-shirts, In-n-out and Starbucks giftcards, Baskin Robbins pint, Regal movie ticket). Staff and volunteers are excellent in care and make you feel comfortable, very important if it's your first or hundredth time. If you're thinking of donating serious consider coming to City of Hope's Blood Donor Center, one of the best gifts a patient here can receive for the upcoming holidays!

Easy parking, friendly and efficient staff, nice clean facility. I plan on returning as soon as I'm…read moreeligible.

I go there every two months and they take care of me very well. It's a positive experience.read more

DIDNT HURT AT ALL the women running this is really good and a fast work very professionalread more

From the owner: Mobile Phlebotomy business specializes in saving time and convivence for all our clients. By having…read moreCertified Phlebotomist comes to you!

I almost didn't go because the reviews are so bad. I'm glad I went! The staff is wonderful and…read morepatient. The facility is super clean. There was a very brief wait when I went around 8:30 am on a weekday. The donation was easy and quick for me. I had a great experience and plan to return.

I've only started donating in this center for a few weeks and they've already paid me the wrong…read more amount TWICE! (paid me $40 instead of $70 for 2nd donation). Once is a mistake, twice is a pattern ... that's either from laziness or incompetence! I left a voice mail to the manager, let's see if anything will actually change. This is my 2nd one star review for Grifols Reseda, so you will definitely hear from me again if they screw up some more.

Tried to give blood today and left in a lot of pain with no donation completed. I arrived and there…read morewere two women- one in scrubs one not. The woman not in scrubs began my blood draw process while the woman in scrubs went to the restroom. She inserted the needle- did not tell me that she was going to insert, no "take a big breath in", "you'll feel a slight prick", etc. She inserted the needle and did not hit a vein, she proceeded to move the needle around in my arm which caused a lot of discomfort. I winced multiple times. The woman in scrubs came out of the restroom and the other woman immediately asked her to reposition the needle that was in my arm. She then continues to move the needle around in my arm until it hits something VERY painful. I yelped and she then said she would take it out. She was in the middle of pulling out the needle, I'm wincing and expressing extreme discomfort, and the girl not in scrubs asks me to confirm my date of birth. I understand needing the information but it did not feel like an appropriate time. The vein in my right elbow is positioned sideways and the woman in scrubs said she did not feel comfortable continuing. I have never had problems with blood draws in my right/sideways vein so that in addition to the unsuccessful left arm draw made me feel that they were both in need of training by an appropriate source. It felt that the woman in scrubs was the lead phlebotomist of the two but with the mistakes and nerves presented in both, additional training is needed so this does not happened to anyone else. I will not be returning to donate blood at this location.

The last time I was here a few weeks ago, the experience was quite wonderful. Both parties working…read morethere were very professional and my donation was over in record time. I was here several months ago, and (it happened again when I recently visited) the laptop kicked me out when I got to a certain part of the questionnaire. Instead of just signing me back in, the woman seemed impatient, and without saying anything, proceeded to fill it in for me, asking me the questions. I thought that was condescending. Also, both employees were engaged in conversation with each other while I was there. I'm glad my experience this time was better, as I'd considered not donating there again, even if it was the closest location to me.

I always have a great experience, today Mandy helped…read moreme........................................................................................................

I have been donating at this center close to three years. EVERYONE is very friendly and helpful…read more The staff is always happy to see you- they even greet you by name. I am not sure what the other reviews are referring to, maybe they need to brush up on social skills.... One DRAWBACK is they have a huge staff turnover! Unfortunately , the management team is not very efficient in hiring replacements quick enough. ANOTHER drawback is the waiting is horrendous sometimes because of the lack of staff. Some days are more unbearable than others. Oftentimes I end up leaving because if the lobby is holding 8+ people expect to be there for over 3 hours. Sometimes your time is more valuable than the $40 or $70 they offer.

George was helpful and all the employees are respectful and always try their best to do things…read moreright. A little room for improvement but I'm satisfied overall.

Great crew. Professional care quality, Everyone makes you feel welcome. Informed staffread more

I had the nicest employee ever help me do my first donation ever! Chris Sierra / you are the BEST!…read moreKind and helped me through the entire process.

I've been donating blood here since 2015 and the UCLA Blood & Platelet Center is always a great…read moreplace to visit! The staff is very nice here and always make sure that all the donors are treated properly. They are well trained and in my 8 years of coming here they have always hit the vein in one puncture. In some other places I went to it has taken multiple tries for phlebotomists to find my vein. I used to donate whole blood here, but I switched to doing platelets in 2021. They have more advanced apheresis machines now where only one arm is needed, because the blood can be drawn and returned through the same needle. This allows you to use one hand for activities so you can use a phone or laptop. Overall, donating blood is a very important thing and something that can help many cancer and accident victims. I'm thankful that the staff here gave us the chances to be able to save the lives of others.