George was helpful and all the employees are respectful and always try their best to do things right. A little room for improvement but I'm satisfied overall. read more

Great crew. Professional care quality, Everyone makes you feel welcome. Informed staff

Awesome place, professional staff!! Always a great experience. Andrea is extremely helpful and attentive. Always coming here!! read more

This place has one of the most patients and hardest working staff and they are all very very deserving of a BIG raise!! And if only you could do the spin the wheel more often and add the express pass back on the wheel, it would make it so much better! read more

Make appointments. Hour plus wait to check in, fake reviews or good reviews for quick pass. Constantly under staffed.

DO NOT waste your time and sanity on this facility. I had a terrible experience simply trying to donate plasma. Their claimed mission to "improve the quality of life" for donors is obviously a sham. Each visit, you have to wait in a lengthy line snaking almost out the door, watch videos, fill out forms (sometimes multiple times the SAME FORM), which takes 1 to 2 hours, only to then discover that you cannot donate, for whatever BS reason they give you. They lie about the procedure, you are not compensated for time already spent,and then expect you to do it all over again. Today, on my 3rd try, I went through over an hour of processing, when I was told I would need my physical Social Security card to continue (which wasnt mentioned when I gave them my ID and the SS# an hour earlier). Apparently, their "system couldnt match me" with my (legitimate) number. I explained that i could get the card, but wanted assurance that when I returned, I could continue the processing where I left off. "Clinician" Juan assured me that I could. Upon returning (30 mins. later), they told me that I was required to start over AGAIN because my visit was cancelled. I argued that I was assured by Juan that I would not have to, and eventually spoke to a "manager" Chris. He apologized and said, unfortunately, I would have to fill out the forms again, but that I could skip to the front of the line afterwards. Reluctantly, I did so, but then was told I would have to go to back of line again. I demanded to speak with "manager" "Chris", but instead a different "manager" "Marisa" (the "manager" is distinguished only by a clip-on card they attach to their scrubs, and apparently they switch at a whim) came and I finally got back to the exam room I had left 2 hours earlier. I was calm and polite with each lie they told me. However, they were obviously put off by my insistance on not being treated like a desperate bum and lied to, so they told me I could not donate that day because of "my attitude". I demanded a copy of their grievance procedure, which they refused, when security guard "Jonathon" tried to grab me and I left. Another 2+ hours wasted at this terrible facility (same as with my previous visits). I have never donated plasma before, so I'm not sure how other facilities compare, but at this one they will likely treat you with disrespect, lie to you and waste your day with no compensation. Then not allow you to file a formal grievance or speak to someone who is ACTUALLY in charge. My experience: hours wasted, a lot of personal information submitted, and treated with disrespect but no compensation. A little extra cash is nice, but not worth it to deal with incompetent staff with no supervisor or grievance process in place. I hear that Grifols is better, and will go there if I ever decide to donate again. read more

I feel bad for their overworked employees, who are polite, and they do try. I've been sitting in a chair I waited over 30 minutes to get into for another 20 and I'm still not hooked up to the machine yet! This place takes forever ALWAYS! There are also biohazard bloody cotton balls all over the floors, and trash. They don't even put biohazards in a special bin or thick red trash bag, which, medically, they're supposed to have better practices than they do. Update: by the time I finally got out of there last night, it was almost 4 hours later. not worth it and not ok! Save yourself the trouble and go anywhere else. read more

Awesome community donation center ! Love the wonderful staff and good vibes and supportive bloodwork ‍ read more

Octapharma Plasma - Cool Tv plasma tv wall mount masonry wall you will get approved - Blood & Plasma Donation Centers Near Me - Van Nuys, California

Nice and informative staff making the whole process quick n simple during the whole extraction really made the whole thing painless im surprised read more

today i arrive at the plazma center around 10:30am. the line was very long. the wait not so bad but i would like to know where there is no chairs on lobby. i would like to see aleast six chairs in lobby. read more

Had an appointment for 12:30. Showed up at 12:15. Nobody was at the front desk, no signs directing you where to go. There was only one line and no other staff to ask questions. Waited in the line for 30 minutes. By the time I got to the front of the line, someone finally showed up at the front desk. The people told me I had to go talk to the front desk lady instead, and now there's a line of people. It's 1 o clock already and I haven't started a thing. What's the point of making an appointment? Hopefully they can figure out a better system or ensure that the front desk is always staffed. read more

Love giving plasma and the people of octapharma. The payment is incentive to be right. I would like to donate more often read more

Octapharma Plasma - Blood & Plasma Donation Centers Near Me - Van Nuys, California

Very fast, very clean , beautiful staff best time to go is the morning or closing huh read more

Octapharma Plasma - Blood & Plasma Donation Centers Near Me - Van Nuys, California

1 1/2 - 2 hour wait just for PRE-Screening. Then about 20 minutes before the plasma donation starts. WAY understaffed in the front house (pre-screening) it's been this way for a year that I know of. read more

Octapharma Plasma - Long line - Blood & Plasma Donation Centers Near Me - Van Nuys, California

This place is pathetic. They are ALWAYS -- AND I DO MEAN ALWAYS -- RADICALLY understaffed. RADICALLY. ALWAYS. Forget the videos that tell you plasma donation take 45 minutes. There have been times at Octapharma when I've waited OVER TWO AND A HALF HOURS before I've been able to begin donating. Once, I had to wait OVER THREE HOURS. And that included standing in line for OVER TWO. And you WILL BE STANDING -- they have NO CHAIRS. This was an actual count one night in late 2025: There were 37 people in line, and ONLY ONE person doing the testing (they have four testing desks). And in the donor room, there were dozens of people on the beds waiting and ONLY THREE TECHNICIANS doing the work to setup the donations. Inexcusably managed, to a degree I've never seen at any other business. read more

Easy and quick process. The environment was clean. The staff there were kind and helpful.

Love this place staff is amazing and friendly always caring and welcoming to it's customers very friendly much appreciated of them the staff is amazing read more

Great place to donate! My first donation went well. Staff had top tier quality of care. They guided me and answered all my questions before donating. Staff is very professional. I had a great first experience. After donating for the first time I got an express pass for the 2nd donation. I enjoy coming to this location. I have referred many friends to this specific location and received good feedback from them. read more

They take to long to service a person please get more workers and get it together first and last time I come to the van nuys location love y'all octa but I'm staying in West Covina the real Valley read more

Takes *entirely* too long. Nearly 2 hours just to get set up, never mind the donation itself. 25+ people in line waiting and often one or 2 people at the counter Very limited free parking, so you have to do a 2 hour meter. As donations always take more than 2 hours, you run the risk of a $70 ticket for a $35 donation. Very irritating and takes a large chunk of your day read more

Amazing staff, they take great care of you and work efficiently as a team.from day one till now they treat you like family.

Very comfortable experience, kind and helpful employees, if it's your first time I highly recommend this place, they calmed my nerves and were very compassionate and informative. I felt very safe, and happy to return. read more

I've donated a few times, definitely can say the lines can be a long wait at times can take up to 3/4 hours on a busy day. I've had good experiences but also bad. Some of the workers like to chit chat instead of doing their jobs. I've had to complain to the manager before. Some workers are helpful and do their job correctly. Once you finish the first sign up the donation amount does go down but if your in need of help hey go ahead and donate read more

Great place and friendly staff and huge TVs to see while your donating. When referring a friend u and the other person gets a extra $25 that is very cool read more

Love the customer service here, it's a little hectic, but once you get pass your screening it smooth sailing. Great attitude from the staff

It was simple and nice these were very kind and they did they're jobs grate i wasn't scared or anything at all threw out the process

I arrived at 2:15pm it is now 5pm. at this center I donate plasma as a regular, it took an hour and a half just to wait in line. And another hour just to wait to donate just sitting in the chair watching staff walk around. There seems to be no system or structure read more

I think I came in on a bad day, especially with the LA fire crisis going on. I'm a returning plasma donor but previously I went to the West Covina location. So this was my first time being at the Van Nuys location (which would've my second donation). Everything was fine until I had an issue with the nurse lady who was helping me...Maybe she wasn't in a great mood. If I'm not mistaken, donors have to pass quick blood test to see if they have enough protein. And if the donor doesn't have enough protein, then they can't donate plasma for that day. I guess I failed the test (that's on me) but the nurse lacked bedside manners and didn't offer me any context as she said "bye" to me. It wasn't until I asked her on what happened was when I got some answers. If she had said "hey, sorry you failed the test" proactively, I would've been satisfied and less confused. Now, I'm not mad at her and I know it's a tough job, which is why I'm not writing a poor review. But if she was more communicative, it would be so much beneficial for all. Seriously. read more

I've donated here about 12-15 times in the last three months and with the exception of twice, I've had to stand in line waiting to be screened for over an hour. This is because they have four screening stations and no matter how backed up the line is, they NEVER have more than two people working. After finally getting through screening, I've had to wait for a bed for 45 minutes before. I've had to wait a half hour to get hooked up once I'm in a bed (yesterday, I was in line for over an hour and in the bed waiting for 45 minutes). It seems most of the people who work here hate it and you can tell. They're not rude, but they act like zombies...totally apathetic. Speak in monotones barely loud enough to hear. Also, one day I came in and it was 98 degrees outside and my a/c doesn't work in my car and I don't have tinted windows. It was sweltering so I was HOT and sweaty when I arrived. It happened to be one of the two times there was no line, so I didn't have time to cool down before screening. They took my temp and told me I couldn't donate for two weeks because I "had a fever." I explained the situation and if they gave me ten minutes in the air conditioning I'd cool down and we could try again. Oh, no. Can't do that! Rules, ya know! Shut out for two whole weeks, which messed up my new donor track (so I couldn't earn the maximum amount offered). Meanwhile, people with blood pressure that's too high get to wait it out and be screened again, bumping the line. How does THAT make any sense??? Also, I asked for a stool or something so I didn't have to stand so long in one place because I have sciatica, and they gave me some bulls**t that "if you're not healthy enough to stand in line, you're not healthy enough to donate." A bad back has nothing to do with my plasma. That's absolute rubbish, because other veteran donors have told me they USED to have seating but they took it all out to keep vagrants from trying to escape the heat or the cold. I don't like being lied to. By the way, the Americans with Disabilities Act REQUIRES accommodation for physical challenges if requested, so they're in violation of the law in that regard. (Update: I bought a portable camping chair and used it while waiting in line for the first time yesterday. No one bothered me about it. Hard recommend.) Also...the parking blows. There aren't anywhere near enough spaces and people tend to park in a space and then sit in their cars playing on their phones, therefore making the problem even worse. Once I had to use street parking (two hour limit). After waiting over an hour to finally get screened, before going to get a bed, I said, "I gotta go put money in the meter real quick." The employee/phlebotomist/nurse/whoever-just-screened me had the nerve to say, "Okay, well hurry up, because they'll be waiting on you." Wait...what? ARE. YOU. EFFING. SERIOUS??? THEY'RE waiting on ME??? Have a seat, lady. You've got some nerve telling ME to hurry up. Bottom line...expect to waste half your day here because they don't have enough staff OR locations to serve the population. Expect for them to give you every lame excuse possible NOT to allow you to donate. Expect very few smiles from the staff. Don't expect any gratitude for your donation. Okay, I'm sure most people who come here are doing so less out of the kindness of their hearts and because they desperately need the money. But the least they could do is make the process more efficient, not treat us like cattle and make us feel like the worthless dregs of society. We should be in and out in less than two hours (an hour and 15, really), feeling good that we may have saved a life and grateful for a little extra cash. Unfortunately, I NEVER feel like that when I leave. Level up, Octapharma. read more

Met a wonderful team of staff that are there to calm and worries and take care. Line is a bit of wait but you will be in and out once you donate read more

Well, you're phlebotomist causes the bruises and then we're penalized if the other arm is not used to giving Plasma and they can't find the vein and that arm and they bruise that arm, so you're out a couple of weeks I know that I am because once they have the needle in, they dig and dig and dig very uncomfortable hurts very bad. They need to find a better way or get new people to stick you because we shouldn't be penalized because they can't do their job. And I'm here basically to help someone that's what Plasma is all about and I'm terrified of needles. Can you imagine the torture that I put myself through because they want to dig to make sure they're getting their job done which I tell them please don't do that because you're bruising me and then I won't be able to come back because they always go to the other arm and bruise it Now. Does this sound fair to you? read more

Love the customer service and Tony's attitude is amazing! Always have felt comfortable here! read more

Octapharma Plasma - Blood & Plasma Donation Centers Near Me - Van Nuys, California

good professional place. helps if u need to make some extra cash and also helping others who need our plasma

Octapharma Plasma is a clean professional place, and the staff are nice, but that's about where my praise stops. You will always spend minimum 2 hours here in between the line to get in and the duration of the procedure. Usually more like 3. So the max donation payment for regulars ($60) ends up being $20/hr.  This is because they VASTLY understaff. Every single week I've been here in the past few months has been a skeleton crew. When I first started coming here this was not the case. It's barely even worth it to come here anymore, because between the unnecessarily long line and the commute to get here, it takes my whole day. And there's not even a guarantee you can donate at the end of the hour long line (if you don't pass their screening). It's really not even worth it coming here anymore because they clearly refuse to schedule enough staff.  And they have an absurd policy of letting the entire line of new donors go before the main line. It's a slap in the face instead of loyalty to regular donors. Why on earth wouldn't you just zipper merge instead of making the main line stand still for people who might never come back.  The staff is nice, but they're clearly being scheduled improperly, with no regard to patient experience. It's a clear money grab from a company that undoubtedly already makes an exponential profit off of selling our plasma to hospitals/etc vs what we're getting. If you're going to take advantage of poor people, at least have the decency to not make them wait 2-4 hours for a miniscule paycheck that's not even guaranteed. Save your time, don't come here. It used to be worth it, it's not anymore. If anything, do the new patient bonus plan thing, but once you get past the first few into their "regular donor" level, peace out and find a new place. Whoever higher-up schedules this very competent staff, is completely incompetent and clearly only interested in profits over their patients. read more

The quality of service has definitely declined due to miss management for sure very very long wait lines 1or2 screening people very disorganized to say least express pass has no value for long time doners very disappointed Clearly management should be reevaluated hire more phlibotimist don't be so cheap octapharma Van Nuys will be considering other locations because 3rd time waited over 20 minutes to be connected I have yearly express pass because of all my donations I earned it and it should considered but again management is at fault lazy for sure all the money you receive from donation hire more staff disappointed read more

Staff is great. No complaints there. The donor payment structure works out to less than minimum wage and is not worth it if you don't donate regularly and encourages people to come in sick to preserve their payment status. I didn't even receive all of my new donor bonuses because I missed a couple weeks due to needing to take antibiotics. I don't think I'll return until I'm eligible for new donor bonuses again. Just not with it. Also they payout on a prepaid debit card that's a total pain in the ass. read more

Octapharma Plasma - Yep. They're making $5k profit off of each of your donations and not even paying the equivalent of CA min wage. - Blood & Plasma Donation Centers Near Me - Van Nuys, California

Top tier plasma donation center! I've never had an experience quite so unique! Honestly the people behind the counter are super chill and understand we're all in it for the long haul and they have patience of a saint! The care quality is top tier, and the type of care, is even better! read more

Octapharma Plasma - Blood plasma machine - Blood & Plasma Donation Centers Near Me - Van Nuys, California

The staff are very kind and efficient! I recommend coming here if you want to make a few extra bucks

Ms Donika and Chris alongside Manager Mike distributed great work skills and a excellent sense of professionism. I thought all the workers handled things correctly and displayed excellent qualities on how to be a Team read more

Further update to my review. After being contacted by Octapharma, they have doubled down on the fact that they were only going to pay 60% of the amount they advertised. This is EXTREMELY unethical, and I refuse to do business with such a place, especially when Grifols/Biomat are so close by (I have no affiliation with them, but they will be who I contact next). I have contacted the FDA and they will be opening an investigation into this. Not only was what Octapharma Plasma did unethical, it's actually also illegal. DEFINTELY stay away from this place. read more