Percilla gave me the most respectful, helpful, and informative experience today that I've ever had at a clinic or gynecologist visit. I appreciated it so much I felt I had to share in a review. She was very gentle and thoughtful in what usually is a stressful experience for me. Highly recommend. read more

I've been attempting to use this place since I was eighteen, and every single appointment has been a nightmare. I tried getting an IUD placed to control my periods and endometriosis when I was 18. They canceled by phone call AS I WAS ON MY WAY IN for the procedure because they "forgot" I was allergic to latex, and so could not clean the room. I tried filling my birth control prescription there in my 20s. The doctor gave me attitude, told me I was on the wrong pills, and tried to switch me to another style. When I checked with a different gynecologist at another office, the pills she tried to switch me to would have caused debilitating migraines and not managed my endometriosis! Later in my 20s, I gave up going when they simply would not update my insurance information, swearing up and down that I was on Medi-Cal, despite my providing the brand new valid insurance card from my work AND a letter of cancellation from Medi-Cal. I am now 36 and found a lump. I am already freaked out. I should have known better than to trust them, but they could see me fast and without having to go through my insurance. My appointment was over an hour late, the "doctor" couldn't find the obvious lump until I showed it to her, and they lied about the cost, charging me past double what I had been quoted and assured of. I would not be surprised if this place got shut down for being a scam. I'd expect this level of cruelty and incompetence from one of those fake crisis pregnancy centers. Eighteen years of rudeness and time wasting. Shame on me for ever trying to give them another chance. Shame on them for such all-around failure. read more

So nice and staff is really sweet! Wait time wasn't bad but you need to be patient for quality care! Will come back again!

Usually when I come here I have no issues but today they were extremely behind. I had a phone appointment to be able to just come in and get the services I need faster than normal. When scheduling my appt they asked to please not be late. My appt was made for 3:30. I get here right at 3:30 and I literally don't get to the window until 4:00 to check in. I don't understand why they scheduled so many people at the same time if they can't handle it. Please don't ask me to not be late and then make me wait 30 mins just to check in. Not including the time it took to actually be see and get my service. read more

Entire staff behind the scenes is made up of the salt of the earth. Whomever is in charge of hiring there is doing a great job. A lot of intra-staff teaching was happening during my appointment, and the teachers were showing those learning a lot of grace all while still being effective. Although the set up behind the scenes seemed to be well organized, the internal waiting area portion of the appointment was a bit brutal because of the state a lot of us were in--experiencing 1000 & 1 emotions all while feeling so tired from early pregnancy, cold, thirsty, hungry, and mostly naked. Fortunately the staff is very aware of how cold it is and frequently offered to bring us warm scratchy blankets. What could help is having a second doctor performing procedures, but we all know PP is up against a lot in regard to having enough funding. They're doing their best. Didn't give 5 stars because the way the front desk communicates needs some work. I'm an incredibly patient person, and I was yesterday, until my driver and I realized that when we was asked to wait before checking in, we were expected to "stand in line" in a waiting area where there was nobody else waiting for a good while except for a few scattered, sitting in chairs. My driver and I sat right in front of the front desk until they were ready for us. As over 30 minutes passed we started seeing everyone getting checked in upon arrival. I started getting anxious and stood in what was an actual line at that time. When it was my turn I asked if I was allowed to check in now, and that is when I was informed that I needed to "stand in line" when I was initially asked to wait to check in. I guess that meant just stand in front of the front desk. No idea why I wasn't asked to approach the window during the extended amount of time that I sat there or simply just asked to wait there at the front desk window. Now this sounds dramatic to me as I type it because I'm not even a person that complains about getting the wrong order at a restaurant. But that kind of appointment is so difficult to attend that this little miscommunication was literally the spilled milk for me. And I wasn't able to continue to contain my 1002 feelings. I appreciated the apology and the tissue paper that came after this. I'd still recommend to a friend and would return as a driver if I needed to. Thank you, PP on Van Nuys. read more

Upon arrival to clinic, the receptionists were very helpful and understanding. The ambience I felt was warm and pleasant. Transitioning from the waiting room to be assisted I had the pleasure of being assisted by Fatima, one of the nurses. When taken to the room to go over basic questioning and understanding of my purpose of being at the clinic. Fatima was very patient and understanding. She gave me the run down of what certain screenings entailed and what is expected. She made my first time being there a little easier to handle, instead of feeling anxiety. With having a hard time with needles she provided reassurance that I was in good hands and that it would be fast and easy. I asked for the purpose of my well being if she can just ease into the process by talking to me and she did just that. I didn't feel the needle nor realized it was over quickly. She was very helpful and I would definitely recommend having her be my nurse again. read more

I had previously submitted a bad review of this place and apparently it has been deleted. I am assuming that the company does not want others to see this, but isn't that the point of reviews? If I could rate this place a negative star I would. Bad customer service. Their procedures weren't as organized. I was never seen by a specialist and wasted my time. Had an appointment to be waiting for almost 2 hours and a half? For probably a 10 minute procedure v But whatever. Anyone that is considering this place, please second think it. read more

I came here for an already stressful day.. My appointment was at 8:30 am and I was in the waiting room until 2:30 pm... Some of the staff were kind but the whole experience here was just awful. Definitely won't be back. read more

Professional, caring and comforting staff. My girlfriend had an amazing experience during what was a very difficult time for us. I can't thank the staff enough for helping us when we needed it most. read more

Professionally run facility by people who care. Arrive early before your appointment time, like another reviewer mentioned, the line can take a while before you get your paperwork, also they will turn away people and reschedule if they are late as spots fill up. Please respect your appointment time and do your best to show up either fifteen minutes early or right on time. Also news flash this location is in a pretty busy area and if your appointment is before 10am I can almost promise your commute is going to take at least 20 to 30 minutes longer than you think, so leave plenty early. There's a bunch of parking in the shared parking lot, it's the commuting time that's going to delay you on a weekday, don't underestimate traffic even if you are only 15 minutes away. They are pretty accurate with their wait estimates or how long to expect the window to be from start to finish. They provide all sorts of different services and care options for all walks of life. This is a reliable quality company for all. Expert tips: - Wear crocs or slides (something on the looser side without laces), comfortable loose broken in clothing nothing fancy. Maybe it's that super comfortable cotton oversized T shirt that's been washed 50 times, or a size larger of a waffle jogger pant. A pair of clean underwear to change into later if you're extra hygienic (optional). Bralette, broken in sports bra, something comfortable that does not hinder your body from relaxing. I know most bras are inherently uncomfortable, so go braless if need be. But all I'm saying is it might help to leave that ill fitted bra that cuts in and hurts at home and opt for the one that makes it easier to relax in. Thank me later on the fit recommendations. In conclusion, this isn't the place to come looking cute in restrictive or skimpy clothing, I mean you do you but I'm just making some suggestions to help make the visit more enjoyable. - Bring a book to read as there can be waits otherwise be at the mercy of more mind numbing screen time on the phone or tv as entertainment while you wait (trust me, this gets old real fast, books are nice for doctors offices imo). - Write down a list of questions to ask your provider (be it the nurse, physician, doctor, etc everyone there is helpful and knowledgeable), they are happy to help answer and discuss as many questions and concerns, but I think it's important to write down questions because with how busy life gets, it can be easy to forget a simple important personal question(s). - Makeup- I love makeup, wear it daily no matter if I'm wfh and no one sees me or out in public. I will say on doctor visit / clinic days I personally opt to just focus on skincare and maybe a touch of concealer, sweep on some powder and curl a lash, but that's it. It's kind of like being on a plane full of makeup, it can get uncomfortable and crusty (this is all my personal experience) and so I've learned to just do minimal makeup and more skincare and it is more comfortable for these situations. Again, queen you do you, but I'm just sharing my creature comforts in case anyone is seeking out some guidance for comfort. Like anything in life you don't have to take my advice or anyone's advice for that matter. - Lastly, prep your home as best as you can a day or so before your visit. Aftercare is important, it could be emotionally or physically exhausting after having a personal moment no matter how big or small. Coming home to a comfortable, tidy, clean environment with your favorite water bottle all cleaned and ready to be filled, ice tray full of freshly frozen ice cubes, your favorite veggies (cucumber, cabbage, carrots, etc) and dips homemade hummus, peanut butter, and other nutrient rich tasty foods can be a great way to jump start your self love recovery at home. Wiping down a few countertops and vacuuming can do wonders for our health and happiness. Hope all of that helps, everyone deserves proper care and treatment and our world should not be full of have and have nots. Everyone should have access to programs like planned parenthood. Planned parenthood provides a whole range of services not only abortions, so don't get all judgy and ignorant about abortions as it truly isn't anyone's business to tell any person what they can or cannot do with their body. It's wrong and ignorant to assume that people who utilize Planned Parenthood are there for abortions only. read more

I thought planned parenthood was the place you are supposed to go for them to make you feel comfortable n help when you are a single woman with NO INSURANCE. the drs wonderful , but I left the place crying. the ladies taking my payment please don't say are you okay with paying this then get attitude when I ask well is there something else I can do then reply well no I was just blah blah blah With your bitchy attitude . Worst experience ever. while I'm waiting to give my payment I can hear them in the back laughing making jokes unprofessional asf .I get yall doing your job but don't need to catch attitude WOMAN TO WOMAN When someone Is going through something psychical with their body. This place needs new employees . read more

If I would leave a no star review I would. Never using their services again. Do not come here. I had scheduled an appointment in the morning took 2 hour wait? What's the appointment for then? Bad customer service. Do not recommend this place. read more

Wonderful, efficient staff. Easy and free parking lot directly in front. I try to make an appointment, but had to walk-in & did not have to wait too long. read more

So grateful for this place. The staff was so courteous and helpful and patient. Cheerful colors and everything was clean.

Overall great place felt so comfortable Yolanda was such a big help and made me feel so much better with all the anxiety I had. :)

Scheduled an appointment in advance however clinic was busy with patients. I was able to get a bite nearby and kill time luckily. about an hour later I was about to move on for the day but they called me in just in time. Staff were friendly and accommodating. Aside from the wait, the experience was much more pleasant than visits to other clinics in the past. read more

Everyone here is so nice and you can tell they really want to help you, I spoke to Yolanda and Mina today and they answered all my questions, no matter how unsure I was of myself, and they absolutely calmed my nerves. A totally welcoming environment that I will definitely come back to. read more

I had the worst experience in this place. Despite of having an appointment, waiting and the overall service took 2 hours. No clear instructions are given and no communication at all. This place does not even deserve one star. read more

This planned parenthood is great! Staff is patient and kind even though they always have packed days. They are also good at making you feel like you are the main priority when you see the doctors- they don't rush you and are patient with any questions. I'm gonna make this my new location ! read more

Came in on a Tuesday. It feels like this place works like a walk-in regardless of whether you have an appointment or not. The whole process from check in to the time I left took 2.2 hours and I would say I spent 1.8 hours waiting to be called in, and I had an appointment. Maybe they're understaffed? The process,when I did get called in, was quick and easy. The inside staff are very friendly. TLDR; slow service, friendly staff. read more

Brittany was an amazingly professional as my medical attendant. With gentle hands, easily approachable personality, and earned experience she saw to my medical needs. On a non medical note, she happens to be absolutely gorgeous and undeniably sexy. Thank you Brittany, Carlos Monterroso read more

Very helpful and super courteous. I did not have to wait very long and the ladies in the front were very professional

Everything ran smooth. They seem very organized. I have nothing negative to say I would definitely recommend read more

Great staff, respectful and caring. Highly knowledgeable team. Extremely clean location. read more

Worst clinic ever! Ladies at front desk are so freaking rude and don't keep anything confidential. Waited more than two hours so I left. They called me an hour later to say they're ready for me. ....... Uh! No thank you! Women go there to have support and confidentiality and these people treat you like a joke! read more

All of the lady's at the front including Griselda were extremely sweet and punctual she got my in even though I was a little late for my appointment noticed I had miring sickness in the line and Immediately offered me help & provided me with a Covid mask because I did not bring one thank you so much love bug keep being attentive I love it read more

Planned Parenthood - Van Nuys - Front desk - Obstetricians & Gynecologists Near Me - Van Nuys, California

Very rude front desk staff!!!! Did not greet and was not welcoming. Was whispering and gave attitude.

I am beyond pleased with the service and knowledge Nataly provided for me when I came in to get my nexplanon. She was so kind and sweet to explain to each birth control and what they do the possibilities and the side effects etc. She is so gentle and caring made this for us experience less nerve-racking for me and was very reassuring. Yeni (not sure if that's how you spell her name) Was also the sweetest she was the one who placed in my implant and was AMAZING! No pain no nothing! Placed it quickly I couldn't believe it was over! I am so happy my experience at Planned Parenthood was a great one thanks to these two wonderful humans!!! You guys are awesome! If I could give these women Starbucks every morning without any hesitation I would I Definitely recommend this place for any birth control needs they'll take care of you and make you feel safe! Thank you so much ladies! Anais read more

Great service Great staff Highly recommended Come here very easy and fast process Griselda Brittany sandy bell are all amazing stagf read more

Everything was fast and everyone was so nice during my visit. Felt very comfortable. Thank you

Really great service ! Appreciate nataly's help Thanks for educating me on birth control options read more

Came in for a visit after a while, the staff as always are very nice, Fatima was amazing! she is very fun and caring Thanks for the blanket love. read more

The girls were so kind! I had gone to get a contraceptive removal and they had notified me it was okay (I had mentioned to them that I had a specific brand) and for that brand it was good for eight years. A few minutes after I left I had realized I got the brand mixed up and I was due for removal. I went back right away and told them that I just had an appointment but had a question. They let me back in and after I explained everything they still serviced me almost immediately. I had told them that I get anxious about physical pain, and they eased my nerves and reassured me. Definitely way better than any big hospital like Kaiser. read more

Everyone there is so sweet, helpful, & they make you feel extremely comfortable! The wait wasn't too bad, as they do let you know ahead of time. read more

Can not keep and appointment. Scheduled an appointment for 1:45pm. As soon as I got to the clinic they changed my appointment to 3pm without my permission, and blamed me for not knowing. Not considerate of any patient, they make you feel like a number read more

Amazing service, everyone is so nice love the service I will be definitely be coming back soon

My visit today was amazing, the service from the front desk made me not be as nervous.

Friendly staff and clean facility. I was in and out within an hour. My nurse Fatima was great! She was really friendly, made me feel really comfortable and had a nurturing energy. Usually nurses just want to go over everything quickly but Fatima really took the time to explain the process and answer my questions without rushing. Thank you!!! read more

This location has taken great care of me for over 4 years! It's been my #1 spot to take care of my reproductive and sexual health because of the incredible staff and personalized care. I'm so grateful Planned Parenthood is so accessible to everyone regardless of financial constraints. I like to recommend this specific Planned Parenthood to any friends/family who need their services. Jackie is the sweetest MA, her friendly, kind-hearted nature makes you feel so comfortable even when talking about sensitive subjects related to your medical care. 10/10 experience guaranteed! read more

wait is a little long but overall i like it they are always so kind and they provide a lot of stuff