I am writing this review with deep concern and disappointment regarding the treatment my fiancée received at this facility. She entered the program genuinely committed to her recovery, and did everything in her power to get the help she needed. Despite her good intentions and kind nature even while struggling her experience here was not only unsupportive but also actively harmful. First and foremost, there was a serious incident of overmedication. Staff administered so much Phenobarbital that my fiancée became disoriented and fell face-first to the ground. Staff members admitted, in their own words, that they had likely "given her too much Pheno." Such mistakes in medication management are extremely dangerous and unacceptable, especially in a detox environment. To make matters worse, no incident report was filed until I confronted management about it, raising serious concerns about transparency, accountability, and patient safety. Furthermore, the behavior of certain staff members was appalling. One staff member in particular, Mohana, treated clients as if she were a dictator rather than a caregiver. Her disrespectful attitude toward vulnerable individuals who are detoxing is completely out of line. I was told about clients being called derogatory names, including being called a "bitch," and being threatened with discharge at the slightest sign of protest. This is not only unprofessional it is abusive and retraumatizing for people who are already at their lowest point. When my fiancée tried to stand up for herself against this mistreatment, Mohana was "frightened" to the point of "tears" and sought help from the facility manager, Steven Gomez. Mr. Gomez's response was to immediately discharge her without properly investigating what had happened, despite other staff (notably Leo and Sarah, who acted with much more integrity) confirming that Mohana had provoked the situation. He was also unaware of the overmedication and the physical altercation where a male staff member forcefully grabbed my fiancée another clear violation of patient rights and safety. Again, it is unacceptable for any staff member to put their hands on a client. Adding insult to injury, I was not given a full or honest account of the situation when contacted by the facility, even though I was listed under her full Release of Information (ROI). This lack of communication is both unethical and a breach of policy. It is clear from our experience that this facility is plagued by poor management, favoritism, and a lack of structure. There is a severe disconnect between staff members, and some seem unqualified or unfit for their roles. The only positive interactions we had were with Leo and Sarah, who treated us with honesty and respect. We have reported this situation to JCAHO and are awaiting a response from the CEO, Brandon Fernandez, regarding what corrective actions will be taken. I strongly urge anyone considering this facility to look elsewhere if at all possible. If you have no other option due to lack of private insurance, be aware that you may not receive the care, dignity, or safety you deserve. No one should have to worry about being bullied, overmedicated, or physically mishandled when they are seeking help. I am deeply concerned for future clients, especially those who may not have anyone to advocate for them. This level of unprofessionalism and disregard for patient wellbeing could easily lead to tragic consequences. I hope this review helps others make an informed decision and that the facility takes immediate steps to address these serious issues. read more

Cannot say enough good things about CriHelp.i take girls out to meetings whenever I can. This place saved my life about 18 years ago. They are still saving lives and doing it ethically. We need more places like this in Los Angeles. read more

Cri-Help saved my life in 1986. The recovery rate is high here and people stay clean and sober for decades, even lifetimes. I know people who have 30, 40 and even 50+ years clean who have been a resident here, or have been an integral part of this program. Thanks, Cri-Help. read more

I am hitting six months(god willing) clean tomorrow. I was here August of 2024. This is an institution style rehab. Three to a room on the women's floor. They work NA, which is honestly pretty rare. Most places focuses on AA, and that would be a mistake for the clientele. Food is VERY good. There are lots of speciality groups. For example: Grief and Loss, LGBT, MAT support, separate women's and men's groups, creative expressions, etc. You can work in the kitchen, supply closet, reception, and a few other jobs. I didn't really understand the point but it's probably good for you haha. 99% of staff is in recovery. I've heard their detox rocks. I didn't detox there. Cons(for me): there is a no communication rule that honestly sucks. They don't separate men and women for the med line, groups or even meals(women sit on one side though). However, it is expected that we don't talk to one another. Ever. Except in group, but even that is iffy. Get caught enough, privileges are revoked. This rule backfires, because the clients end up sneaking around and acting like teens instead of grown adults. Also, there are wayyyy too many clients for the amount of staff. There are interpersonal issues, but there are everywhere. Rose, one of the facilitators, is very judgmental towards women. It is common knowledge that she flirts w the men and she was caught sitting on a clients lap. Honestly, that's insane to me. There are a lot of repeat clients that treat this place like a flop house. Also, books that aren't about recovery or religion are banned. Let me read about dragons!!!!! There are going to be problems everywhere but this facility can help you if you allow it. For a state funded rehab this place is pretty damn good. read more

CRI-Help Inc - Counseling & Mental Health Near Me - North Hollywood, California

Great Detox program - recommend it to everyone who needs help! Staff is full of loving people who are in recovery themselves and understand exactly what it's like to go through it and help guide you through the process! Can't stress it enough how amazingly supportive and beautiful the staff is! read more

Horrible place! They kicked out my friend over their employee Mohana stepping up to her as if she wanted to fight. My friend defended herself as she should if someone is coming at her yelling. If your employee cannot handle people detoxing and going through different emotions then she shouldn't work there at all. And the detox manager Steven is no better kicking someone out who actually needs help. We're not gonna stand for how she was treated we will keep calling and speaking out til this is handle correctly. The detox manager Steven said he stands on his decision kicking her out...well we stand on what's wrong is wrong. read more

As far as the counselors's and staff members go, I would give them a five star. This one star review is for the shady billing system going on at Cri-help. When we checked in, we were told we would have to pay $12,000 for the first month and after that my son could get his insurance transferred and be on the same Insurance as everyone else. When the second month came around, we were told they were having problems transferring the insurance so we paid another $10,000. When my son went to the Medi-Cal office to find out why he was screamed at by Fiona for trying to look into it. Month three comes around and they want another $10,000 cash from us. As a result, my son was not able to finish the program due to financial reasons. Yet there are many illegals that are there that are tax dollars are funding at $10,000 a month. They preach how much they care but when we didn't pay them another $10,000 cash they wasted no time in booting my son out the door. I pray my son will make it. read more

Cri-Help aided in saving my life, and they continue to do so. They have an amazing detox center next door to their 140-capacity co-ed Rehabilitation Center. Staff members are polite, kind and empathetic. If they see that you are serious about your recovery, they will be behind you 100% 'What you reap is what you sow'. I will continue to carry this deep appreciation for Cri-Help. It's an amazing program. Once you put your mind to it, you will see how your life will start to reveal itself to you. You came here for a reason because you are worth it. My only advice is, Keep coming back! read more

Great staff in detox . Cheryl , Jamie and char are the best staff ever thank you for helping me detox saftey !

I love cri-help almost as much as the home I grew up In because that's what it Becomes, your 2nd home. The staff is incredible and I'm not just saying this but they genuinely care and are paid peanuts. It really is a special place and a privilege to be alumni. I hope to work there and give back a little of what they gave to me. 2 years sober. Thank you for my life!! My only suggestion is be more thoughtful and cautious about who you reject. Whether it be for returning or first time. That part I feel can go astray at times. read more

CRI-Help Inc - ‍ - Counseling & Mental Health Near Me - North Hollywood, California

So far I heard good things of this program . But to be honest the people they hire for the front should have people skills. Should learn how to talk to people with respect. This woman was very disrespectful. If you don't like you're job DONT WORK THERE... alot of people don't need your attitude I have came here plenty of times , and every time have received a welcoming vibe from everyone, except this time read more

Not too shabby. If you or a loved one is suffering from unruly addiction, give them a holla. Today is DEA recognized fentanyl overdose and awareness day, so don't let tragedy befall you. This place really does work miracles. I've seen it in action. Thanks! read more

I personally did not have a great experience at this facility. Keep in mind this place is massive. So many clients with so little staff. There's probably anywhere between 100-135 clients with 4-5 techs (support staff) which is so scary and sad. They definitely need more staff and support after hours and on weekends with it being so big. It is co ed. I'm giving Cri Help 1 star because of unfair treatment and unwilling to give second chances. Now of course to be transparent-- I will take accountability for my own actions but the way they handled the situation and all other situations that were similar is a SHAME. The only positive things I can say about this facility is the detox is quality care(great support staff, great food, great doctor/nurse), great CDW, great mission. But unfortunately they fall short when it comes down to the inclusiveness. They can make you feel like an outcast and an outsider if you do not fit in. Which is very unfortunate being that this is a treatment center intended to help those recover and be a community for that. If you make a mistake they will not give you a second chance. Once you're out---- you're out for good. It's a shame. Wish I could give them a better review but I just can't. Hope this place works out for you if you plan on going for help. read more

This place sucks I went in and one my first day I left most of the staff was nice the clients weee more than welcoming how ever the Director and receptionist are rude and condescending. When all I wanted to do was just make a phone call to see what the results of me ruling was in court. They refused to let me the phone call let alone contact somebody to let me know and Director as if she really knew Me was passing judgment, so when I asked to leave they insisted and insisted for me to stay. and when I refuse to They handed me my stuff and told me to leave. when I asked to make a phone call to have somebody pick me up Once again they refused I was told to get off the property all I did was do the intake and they told me to wait in the indoor lobby. The clients are show me around boys can talk to girls and even they tell you pack a weeks worth of clothes they hand you a trash bag and you're only allowed to pick set of clothing I don't know about you, but this place gave me flashbacks of when I was in jail and staff was not helping Don't send your love ones here read more

I celebrated 9yrs in recovery and I owe a lot of my success to CriHelp. Im shocked at some of the 1-2 star reviews on here. The facility wasn't 5 star but when your life is on the line...who cares?! One person even complained that they were strict! Haha! Of course they're strict, they're dealing with dishonest and manipulative addicts all day ;) I love this place and the people who work there. If you are struggling with drug addiction or alcoholism & you want REAL HELP call Crihelp. Who knows where I'd be if I hadn't!! Susie read more

I unfortunately have had to deal with multiple family members coming here for detox and residential rehabilitation. It is primarily a state-run facility and you can tell when you get there, so don't expect anything fancy. They deal with a lot of people and are focused on saving lives and getting you back on your feet. I saw a review here that said they don't give second chances, but it's unclear what that person actually did. If it was something like sneaking substances into the facility or something similar then they take that very seriously and will kick you out because that would risk other peoples sobriety as well. Like I said, it's not a private facility, they have a lot of people there and don't have time to waste on those not willing to recover or behave themselves. You get what you put in at this place and quickly will see the people who are trying and the people who are not. If you are serious and need a detox/rehab, this place works. Be humble and grateful for what you have, work the steps, meet people in the community and they will help you, this place works if you are willing to change. If you are unhappy with the experience there, you might want to go over how you ended up there. This is not a wishy washy posh place, they are there to save your life. read more

This place gave me a new start and played a big impact in my life as a whole.. Shout out to Gary my old counselor as well as all the other staff. I also met a lot of great people who were misunderstood & I pray all of them are well. Thank you CRI Help. read more

This place was everything i needed and more until they kicked me out without warning and kept my stuff as well. This place is a joke, I'm trying my best to get better but it seems like they don't care about that. read more

I'm forever grateful for my experience at CRI-HELP. My counselor Tammy set me up for a successful transition & every employee went out of their way to keep everyone safe during this pandemic.‍Rochelle & Tammy are empathe, hard working ladies and meant to be in this important life saving field. I will continue to give away what's been given to me. Thank you everyone at CRI HELP read more

I will forever be thankful to Cri-Help. Personally speaking, it gave my brother a second chance at life. I was able to meet various staff members, their warmth, kindness and helpfulness let me know that my brother was at the right place and would be treated with dignity and respect. As an organization, I appreciate that Cri-Help is a pillar in the community in providing affordable care to people who may not be able to seek care due to financial constraints. I will forever appreciate Cri-Help in how it helped my brother and what it continues to do for the community! read more

This place is so amazing and magical. I completed a 60 day alcohol and drug treatment here. I can't express how much the staff cares about every single individual.They have 30 / 60 / 90 day programs . This place also provides so many resources for people who like me pretty much lost everything in my addiction. If you're sick and tired of being tired I truly recommend this place to anyone in active addiction . I will forever be grateful to this rehab and all of the staff . This place has changed my life. read more

Why is it so difficult to get help here for someone? Please! My family member needs desperate help. I have tried calling, making an appointment only to be told he no longer needs to detox etc. I am trying again today. It's a desperate situation. If there is a God above please help! read more

Takes weeks to get in only to be turned away upon arrival because they "overbooked". Client was never notified beforehand about being overbooked. Client was likely turned away because she was homeless. read more

I have been struggling with addiction my whole life and lately more than ever before.. I went to Cri-Help detox and it is by far the best detox I have been to.. the staff is great.. especially in detox.. they make you feel loved and like they care.. there's no place I would rather go to.. Cri Help saved my life and I am SO grateful read more

I use to love cri help but now they are a fuckin joke. They don't give a shit about anyone or peoples stuff. Keep saying come back come back but never fall through with it. It's bullshit, keep your fuckin word. Tons of appointments but kept saying come back. Why do that to someone.. someone on the streets begging for help... someone who is thinking suicidal and let them be on the streets. I am so done with this place. read more

This is an institution which employs a prison-like behavior modification model utilizing Narcotics Anonymous literature and poor living conditions that add up to little actual recovery from addiction. The staff is made up of various NA types who range from the semi-literate to cleaned up do-gooders to wise-but-harried old timers. The so-called "techs" (often former clients) are 90% undereducated cattle drivers who often hassle clients to the point of wanting to use. Upper management includes a few decent people, though they're too self-involved or overwhelmed by personal issues too handle the bigger problems of treating addiction. The few really useful staff members who teach classes are its only saving grace. If you're faint of heart, the clients at C-H are not for you. Most range from 18-25 y/o junkies who are sent by Mommy and Daddy, mixed with homeless HIV+ LGBT meth addicts as well as quite a few convicts serving the end of their terms. Many others are people who honestly seek treatment only to find that they've landed in bedlam. A strict behavioral protocol, which the staff try in vain to enforce only serves as the fuel that stokes the fire of rebellion in most addicts. Further, the so-named "non-com" policy between men and women policy makes a rational level of communication between the clients impossible. The food is nothing more than low-rent hospital cafeteria slop. The beds are plastic and the pillows are unthinkable. BRING YOUR OWN LINEN AND PILLOWS! The huge smoking problem at this place is off the hook as well. 80% of the clients and 70% of the staff smoke non-stop whenever possible - creating a very unhealthy environment indeed. In fact, I started smoking again after 7 years at this place. The entertainment that is brought in is also an embarrassment. One evening, a group of comics were brought back in only to harangue the clients with anti-gay and abortion jokes. Plus, watching TV in this place is forbidden as is reading any outside literature. Booooorrriinngggg! In short, anyone who can carve out any level of recovery or serenity in this place would amaze the world. Everyone else should plunge into what ever 12 step program works for them, get a sponsor, get a job and a life -- and stay away from clip joints like CRI-Help. read more

This place has saved my life. I went in broken, and Cri-Help showed me how to be at peace and showed me how to live. The only reason this program wouldn't work for you is because you do not want change. The rooms are cool as shit, the whole facility is very state of the art.. Food is good, weight gain is possible :-) The staff is there to help. What was important to me is the way they handled the situation with my family, very informative and helpful. I love this place. read more

Long story short. This is where miracles happen. Not only did they help me change my life and arrest my addiction but my family has slept well since I went to Cri-Help in 2003. I have seen many families do the same since and I will always be grateful to CH. read more

I have to say the best part of Cri Help is the group topics and the facilitators were amazing. The mattresses were comfortable and the food was really good but other than that this place was definitely not for me. First of all, my worker,Tammy, did not follow through on hardly anything. She was very flaky and so I was filing grievances about her. The Grievances were going to the director ,Marlene, who is Tami's mother. A complete conflict of interest. You're not allowed to even say please, thank you, or excuse me to a member of the opposite sex which became ridiculous. Plus you had to clean 3 times a day which was a little excessive. If you had free time you could not go up to your room and take a nap or just lay down for rest because they lock the dorms from 8:45 a.m. till 2:30 PM. I had to do 10 days in isolation in the detox unit, but I myself was not detoxing. They refuse to let me see a doctor, psychiatrist or adjust my medications during this time until I filed Grievances and reached out to supervisors and even then the supervisor Diane Baker was not very happy. I later realized she was one of the few employees that did actually care but when she first met me she did not treat me very kindly. With lack of sleep from such a strenuous schedule and not being on the right meds I was waking up from nightmares every morning and crying. My PTSD is complex and always a struggle. They didn't have a therapist available and basically didn't want to deal with that or my grievances anymore so last Thursday on October 15th, 2020 they decided to discharge me with no place to go. They literally kicked me out to the street along with another female client who also had filed a few grievances. They kicked us out for different reasons but it was pretty obvious that they just didn't want to deal with us. So basically if you advocate for yourself and what's right be prepared to either get shut down or kicked out onto the street. They did not care that we had nowhere to go. Now I'm doing the run around trying to get my discharge paperwork so I can find a new residential treatment center. I only gave 2 stars because I feel the groups and their staff were very knowledgeable, educated, supportive, and overall kind. The rest of the staff was iffy. Sometimes I felt like it was a prison, I would get in trouble for pointing at a guy shoes because I thought he had tape on the bottom. The CEO Jack is going to take ten men fishing on a yacht in Mexico, but no women are allowed to go...can you say biased? It seems to me like they need to get rid of some of the older staff and their outdated management and make some positive changes for the facility and all involved. read more

I came to cry-help when I was in my mid 30's after my Mother pass, and my Baby Sister was murdered and I couldn't handle the loss. I drank to cope for about more that month, and things were looking bad and I just wanted to go with them. I was blessed that my Doctor at Kaiser helped me to seek help and Cri-help was the place. I remember, cleaning grounds, bath room, exercises, meditation, AA outings, therapist involvement, and all the tough wonderful staff members who helped me along the way. Today I am 61 and I never forget the pouring love, in this place. The food was so good, and today, Im helping others as a Nurse with Dua-Diagnosis, and drug addiction. Thank You for you Help and keep up the wonderful loving work that you all do....Thanks also Rain P. read more

They have great group therapy and step classes! However they are very strict!!!! They make you clean the facility 3 times a day Mon-Fri and on Saturday they make you do a double scrub of the entire facility. You cannot have visitors or call anyone until you complete Step one and the earliest you can do that is 2 weeks. There is very little down time except for the weekend. The food is so so. However there Detox is the best I have ever found, they are very compassionate and before you leave they make sure you have a plan. I have been to the Detox 3 times and they made a plan for me each time before I left. The best rehab is Cottages in Santa Barbara!!!!!!!! read more

This place gave me the tools necessary to process a lot of things in my life!!This place saved my life for that I cannot thank you enough!!The staff,facilitators and techs were a huge part of my recovery..If you want help this is the place!! read more

I was there for about a week in the detox side and I still feel like more damage was done to me mentally in those 6 days I was there more so then my 6 years of serious drug abuse , (fentanyl being what I was currently addicted too) from the sickle fact that they made me feel like an animal and kicked me to the streets as soon I said I didn't want to take the Seroqell that was giving me lucid nightmares of people killing me or vise versa witch honestly were the mist traumatic thing I've experienced ever in my sleep that I can remember, and this led to a minor schizophrenic episode form me not wanting to sleep anymore while still being forced to take the medication they were giving to me and I panicked and told them I was fine taking the meds because I couldn't sleep and I because of the nightmares and I was starting ti hear people call my name that were not there. At that point they aggressively packed my things and forced me out of the place, called my mom and told her I chose to leave on my own accord, and didn't give me the money back on my books for food right away. All at around 2-3AM. I WAS TRYNG TO GET BETTER and these people wanted to drug you up and force you through a process that they think will work for everyone, they of all people shirk know that it takes time to help/work with addicts and they don't need to be broken down anymore when they already feel like trash checking into a facility. This place is so sick and twisted and it was sad to see so man y other people dealing with this same thing and they are just so confused like I was and had no idea how to react to such terrible treatment. read more

This place and the following people here at CRI-Help Detox Facility saved my life: David. Mitchell. Charmaine. Erik. Emmanuel. Valerie. Nicole. Andrea. Priscilla. Stephen. Gina. Donald the Cook. Gary the Snail. Each and every one of them touched my soul at one point or another during my stay there (7 day in-patient detox) through their professionalism, humanity, or personality. I love 'em all, and if I EVER met up with any of them on the street, I would leap in front of a flying bullet for any one of them. If you are one such as to think you might have a problem....this is your spot. Call them up, ask for Gina (or simply "Detox"), and push your way in there and find your true self again. Call every day until they tell you that a bed is available--(they actually pay attention to those who are persistent--they hear you and recognize and reward for such behavior...because you "have to want it bad enough". Now, they'll deny (out of some kind of lame-o rule and regulation that they are allowed to let such persistence factor into bed availability)....but I know for a fact that they pay attention to those who....literally are CRI-ing for help! They will help you. So pick up the phone. JUST DO IT. DO IT NOW. read more

I would give 7 stars.. To say that this place saved my sorry alcoholic self is an understatement. It's an incredible place to learn and grow. Advice-listen to the rules, pay attention to what you do and say, think of other's space and have an open mind. People freak out having to clean and complain there are too many rules, but honestly there are even more outside the center and it's better to learn them now that left to your own devices. The 30 Day blackout period helped me to refocus on my self. Since I have graduated my relationships with everyone has blossomed in so many ways. The Techs are awesome and a word of advice-don't try to be slick with the Non-Com (slipping notes, etc.) or try to hook up with your Rehab goggles. Remember some of the Techs and Staff are addicts too and have gone through the "system" and think well ahead of the game. Also, do the residents a favor and DO NOT SNEAK DRUGS IN! NO MULEING! DON'T EVEN THINK ABOUT IT! This F's it up for those who are serious, the house has be turned inside out and everyone has to be drug tested. The house has to be put on restriction and tensions could run high. The question lingers-why punish the whole house for the action of one person? Spend time at CRI-Help and you'll get your own answer. Special shout out to Mary G., Diane B., Lia, Sal, Mel, Marlene, Mitch, Lydia, Vanessa, E., Luann, Marcos, Tod and Mr. G. and of course Jack (CEO) oh and "papa" J. And the friendships you make there may last for a lifetime. Be open, honest, willing, put on your big pants and listen. It's worth it 110%. Love my CRI-Help fam!! read more

I love Cri Help. I worked for this company when I got clean and even though I had some problems since then I find that this organization is supportive to everyone. Thank you Cri Help! read more

When I first got here I thought Cri-Help wasn't for me. It looks a little more institutional than I was used to and liked to say, "I feel like a poodle in a pound." I was exaggerating a little. Alcoholics can be dramatic sometimes!! To say this place saved and changed my life is an understatement. The person I am today is unrecognizable from the one I was before. Not only did CRI-Help give me the tools to stay sober, but I met people I will know and love for my lifetime. If you are struggling with staying clean or sober, give yourself this gift. There is magic here. read more

Quite simply, CRI-Help has saved my boyfriend's life. He was in treatment at CRI-Help for two months and has now been sober for three years. Some of the people in treatment with him, the staff members and his counselors are all still his friends. I have even recommended CRI-Help to a friend that needed treatment and will continue to recommend this place to anyone I see or hear about that is in need of treatment. read more

i came in off the streets after 20 years of strugglin and trying it on my own. I came to realize i needed help. i went to cri help and they have showed me a life i did not ever think possible for my self. The staff at cri help are passionate about what they do and do not judge any one. There doors are open and always open with love. This place saved my life. thank you read more

i cried out for help, took my insurance info and said will call back. 5 days later called me back left message about insurance. i have insurance and they should at least make an appointment..why focus on insurance. also why does it take days to call back. i have an excellent place called villa treatment center in woodland hills and they saw me the next day and now im in recovery.. im thankful that this place ignored me. thanx you cri for (nothing) read more