I'm Patrice & I am so very glad that I made the choice to go into the Grifols Biomat donation center in Upland. I have been a donor for two years now & it has been very rewarding knowing that the plasma I donate is saving lives. I have learned more about the importance of donating & I am grateful for being paid to do it. It has been a wonderful experience! The wonderful nurse, Indalia who is always so friendly, helpful & joyful is always present & she often makes it fun while donating with having Bingo & giving away extra cash! All of the staff members are very friendly & helpful as well in making the donation process a pleasant one each time! The center is a very clean & safe environment. I am VERY grateful for Grifols Biomat in Upland! read more

Its 6:45 am. waiting room is packed at least 9 donors and there's only 1 person doing intake... came in on Friday evening, the same thing. Management either has no clue/experience how to schedule staff appropriatey ot they just don't gaf about having people wait over an hour and a half before getting hooked up to donate! Absolutely ridiculous, I don't blame the staff either THIS IS A MANAGEMENT ISSUE!!! Do better read more

Biomat USA - Only 1 staff member doing intake - Blood & Plasma Donation Centers Near Me - Upland, California

The first time patient deal is not true RUN everything was going good till all of a sudden after 2 Donations I'm unable to donate I have to wait 2 weeks for doctor to come in and approve it so that just eliminates the full $750 for new should have went to another Center read more

I am writing to formally report multiple incidents of unprofessional and disrespectful conduct I experienced during my visit to the Upland Grifols Biomat location today. I arrived early for my scheduled appointment at 11:00 AM and expected a routine annual check‑up prior to donation. Instead, I encountered repeated instances of rude behavior and poor communication from staff. First, when I stood up after mistakenly thinking my name had been called, the attendant who checked me in (a woman with long eyelashes and long hair clipped back) laughed at me. This behavior was inappropriate, unprofessional, and disrespectful, especially in a medical setting. Her tone throughout our interaction was short and dismissive. Later, another staff member, Teresa, told me she was "busy with something important" when I asked for assistance. This phrasing implied that my presence and my appointment were not important, which is unacceptable. Additionally, she told me I "should have made an appointment," even though I had already done so. Her facial expressions and tone were also disrespectful. These interactions, combined with inconsistent information about waiting times and the overall lack of courtesy, led me to leave before completing the exam and my donation. I frequently send referrals to your center. Based on the decline in professionalism I experienced during this visit, I will no longer be referring individuals to this location. I will be directing referrals to Bio Life moving forward. Donors deserve to be treated with respect, regardless of their background or financial situation. I would also like to note that I was dressed in casual street clothes during my visit, not my typical polished professional work attire. The way I was spoken to and treated suggested that staff made assumptions about me based on appearance. I was treated as though I was less than or desperate, which is both inappropriate and discriminatory. The truth is that I was simply trying to earn a little extra money to supplement my upcoming vacation fund. The condescending attitudes I encountered were unacceptable. I also stopped donating due to how long it takes to get wrapped up after donation is complete. I typically complete my donate canister in 35 minutes but end up having to wait an additional 10-15 minutes for someone to wrap me up. I do not understand the process of the workers there when I see people standing around, talking in other bays rather than each worker attending each customer as it lights up as complete. In my eyes this is inefficient and causes delays of my time, and time is money! I've also had to listen to employees flirting with donors. This is totally inappropriate. Funny how the material I read today stated this behavior is wrong, well, you can start with your staff rather than the public! Male staff chatting up female donors is the issue! (eye roll) This is a business risk (duh). Seems to me that the staff needs to be trained better in all areas of customer service, communication, and maintaining a respectful environment for donors. Staff sets the tone for the entire facility. read more

Avoid coming here at all costs, they don't value anyone's time and they are all extremely rude. They left me sitting waiting for a machine for over 30 minutes when I was literally the only one waiting. The manager is some guy who's covered in tattoos and has face tattoos and he's a really mean person. No reason why one patient should be waiting while you guys clean up and wipe stuff down and just walk around bullshitting. If you're ready to go through pain bc the phlebotomist has no prior experience and has a bad attitude come here. They will purposely make you wait and even purposely hook you up to the machine painfully. I come here to help save lives yet the employees here are completely worthless and purposely try to ruin your day and discourage you from coming again. I highly recommend staying away from this establishment you will leave bruised and pissed off. read more

I always have a great experience, today Mandy helped me........................................................................................................ read more

If you want 10$ for as a returning donar .. wait 3 hours for the entire process and have the plembotomist poke you with the turniquet still in for 3 minutes because she cant get into my vain . Bruised. I was psyched out after that un hook me no thanks. read more

I have been donating at this center close to three years. EVERYONE is very friendly and helpful. The staff is always happy to see you- they even greet you by name. I am not sure what the other reviews are referring to, maybe they need to brush up on social skills.... One DRAWBACK is they have a huge staff turnover! Unfortunately , the management team is not very efficient in hiring replacements quick enough. ANOTHER drawback is the waiting is horrendous sometimes because of the lack of staff. Some days are more unbearable than others. Oftentimes I end up leaving because if the lobby is holding 8+ people expect to be there for over 3 hours. Sometimes your time is more valuable than the $40 or $70 they offer. read more

they don't sanitize or clean the blood pressure cuffs that reek of BO which I can imagine give someone a fungal infection. most of the staff is friendly and competent but there's like 2 that suck at their job from customer service to using needles. when it's slow they work slow so it doesn't really matter if you try to avoid the rush. read more

(DO NOT GO!)I went in for my first time to donate plasma and the phlebotomist had no idea what day it even was ! She was so lost and cheated thru phlebotomy school she's darker wears glasses and has 3 chins. I'm pretty sure they punctured through my muscle aswel read more

Biomat USA - Right arm - Blood & Plasma Donation Centers Near Me - Upland, California

Love this place, doing something good and getting some cash on the side. Just make sure you request certain "pokers" cause I know how it feels to get bruised. I typically avoid Paris cause shes bruised me and some family members multiple times. I would see if Manny or Marco could do the stick. Never had a problem and you get a nice lil chat in between. All in all this place is cool and it's awesome to have one close to home read more

My husbands first visit went well his second visit the technician blew out his vein then used the other arm and poked him so many times he was covered in bruises and wasn't able to donate after waiting for 3 hours with no compensation or even a I'm sorry. The techs are careless didn't offer a drink after the first donation whereas other locations want to ensure you are feeling good so they provide you with a beverage to keep you hydrated. read more

Make sure you do not let you Grifols Debit Card expire because if it does, and you go to take out money, it will not allow you because its expired even if you have a balance. I figured I would get a new card in the mail like all debit cards that expire. Not the case as when I called the bank, they said I needed to get a new card from the center. I am currently going to another plasma donation center because they are paying a higher fee and called to see if my wife can pick up my new card. Per Destiny, nope I have to go in person. I even offered to write a permission letter with a copy of my ID. She said no. I have to go in person. Now I have to make an inconvenient trip because they don't automatically renew cards when they expire. And, they do not pick up the phone. I tried calling all afternoon yesterday, then first thing this morning and don't bother leaving a message, because they will not return a call. While I'm at it, not gonna lie, the workers and staff are always friendly, but you almost always have to wait 15 to 30 minutes or longer to get hooked up, and the same if not longer to get disconnected. I'm going to a competitor now and they seem to get the job done faster with more donors and about the same amount of staff??? Hmmmmm read more

Don't bother calling, they NEVER answer the phone. I have been sitting in the waiting area. The phone rings, the staff looks at it and does not answer it. They just never ever answer the phone. You could have a simple question, you could be there and they tell you to call in later for an answer, but how are you supposed to get the answer if they don't answer the phone? The front office staff make it very frustrating to be here and I hope somehow they can improve. read more

Don't come here . There plenty of other spots . They waste your time with countless paperwork n want to redue paper work every time . The crazy lady with the yellow hair ( super saiyan) has plenty off attitude. The pay is better at biolife plasma. Or the one in rialto csl plasma. The techs are mostly new and just prik away unlike the pros at biolife plasma. Plus their blood sucking machines are slow . read more

I went in as a new donor and within 5 minutes I mentioned that I had recently donated blood. In spite of that they kept me there for almost 2 hours before telling me that I wasn't able to donate plasma that soon because of that. They could have told me from the beginning but chose not to. I interacted with several staff members who were dismissive, argumentative and downright rude. Near the end I was in a private room with a woman and at that time she asked for the exact date of when I donated blood. I made a phone call and was able to ascertain that information. A few more questions followed, then I was led out of that room, and after about 10 minutes that same woman came to me with the news that I wasn't able to donate. I asked her why she didn't say so 10 minutes ago, she said "it wasn't 10 minutes". So I asked her why she didn't say anything at that time, she said she's not allowed to unless we're in a private room. I said 'we just were in a private room'... she said 'no we weren't'. Just a foul attitude. Total disrespect with no regard for someone else's time. read more

Under staffed and unsafe conditions. This place is so understaffed that one needs to be prepared for a 2 to 3 hour Wait for a donation and a four hour wait for the first time examination. The staff is fatigued, grouchy, and checked out. The patrons are complaining, frustrated and angry . They are repeatedly told that due to staffing issues it's going to be a very long wait and Appointment are not kept. I'm switching to BiloLife in Pomona, and suggest everyone does also until this place gets it together. read more

Can we please get rid of Indalia! She is so frustrating! She does not stop talking! She always looks unprofessional, and she wastes the donors time. She walks around everywhere but doesn't do anything actually productive to help speed up donors time to get in and out. I hate coming when she's there. This place is under staffed every single day. The wait times to get plugged in and unplugged is ridiculous it shouldn't take long! read more

I just want to start by saying the facility itself is clean and the process is very smooth. The reason for the rating is I have had a few bad experiences with the bonuses they give and the way the manager Destiny resolves these issues. Not only is it very difficult to get ahold of anyone through the phone, but the manager Destiny will not reach back. I have had to call back several times to get the issue resolved. This last bonus I was offered I didn't receive it automatically, I spoke to Destiny. She confirmed that I had completed all the Qualifications to Receive the bonus. She said that if I did not receive the bonus automatically she would have to Approve the bonus Manually, but I would have to come in one more time to donate then wait in the center for her to manually approve it. While I had this conversation with Destiny, her tone was very disrespectful and unwilling to understand. This is very off putting that the manager is not willing to honor the offers that are given. Just a side note I have had other issues with the offers in the past and this manager is always out of the office, I have had to call them many times and it takes days for her to manually approve the bonuses. So if u come here and get offers for bonuses just pray there will be no issues because if you have to reach out they will treat you like dirt. read more

Pain in the butt. The system you use to make appointments has bugs. Randomly doesn't let sign in to make appointment. Called to see if they could fix it, they said I have to come in. Okay made appointment for donation to get my sign in fixed. When I come in I ask the manager is up front. I ask if he can fix my sign in. He basically shoed me off and said one of phlebotomists, can help me with that . I waited an hour after my appointment time... I was over waiting at this time. Before I give up waiting I decide to stop in front and ask if they could my sign on in the HUB. The phlebotomist said SHE DIDNT EVEN HAVE ACCESS TO RESET MY ACOUNT!! I just went home. Now I still can't make an appointment in the donor hub. I give up on this place. This is probably the 3rd time drove all the way over there and had to leave because they can't get there business in line. read more

First of all these so called techs all suck ,they think because they got 2 months of training on how to inject people that they're better than everybody else they think people are going to be waiting on them for their mistaken they're all a bunch of tortas!!!!! There's no communication there I had to get stuck two times because they couldn't remember who was doing what and they think everybody is stupid well they've been playing me all day today so I just pretty much know a bad place when I see one all these people are incompetent , yet they think they're poop don't stink well I say go to octapharma go somewhere just don't come here these people have a very nasty attitude and I hate them all instead of trying to help someone they trying to act like they're the boss I say go somewhere else this place sucks read more

They stole money from me after a donation. I was told I would be given $70 and only received $40 and the person incharge refused to fix the problem ! I wouldn't recommend anyone to go here they will take your plasma and not give you the correct amount of money ! It's a scam read more

I'm a new donor. My first visit took approximately (4) hours, however, the RN that assisted me (Katayooa) was exceptional, and so was Manny. I had to call customer service to assist me with getting cash from the debit card, but my experience was pleasant. read more

Biomat USA - Blood & Plasma Donation Centers Near Me - Upland, California

I definitely recommend coming here. if you're a new donor, coming early mornings are way better to go through the process it doesn't take long compared to coming in the evening. The staff does care about you. Indalia is amazing I love how caring she is and she isn't there to just work but make everyone around her comfortable and will always say hi to you. Grifols gives you the care that is needed. There will be busy times but depending on the days you come it differs but that is always going to be everywhere you go! read more

The Grifols facility is clean and the phlebotomists are great. But the admin/management is off. Firstly, I don't know if there's something wrong with the phones, but they never pick up. So you have to visit physically for a question or to get an issue resolved. I was a consistent donor for about a year before stopping. When I was ready to donate again, I came in and specifically asked how long before I would be considered a new donor again (yes, I am trying to get whatever promotions I'm eligible for, understandably). Whoever was at the front desk (didn't catch their name) said six months. I came in a few weeks later ready to donate only to be informed that I would be considered a "lapse donor" and I'll get some extra pay out but I'm not eligible for the new donor promotion. They said they started this April 2023. It makes sense, but that would've been nice to know when I first initially asked. I feel like they should've honored what I was told and moving forward make sure whoever is at the desk knows about the lapse donor program since I had specifically mentioned that I was a previous donor. I feel like their advertisements are misleading. This center used to be more convenient for me but I agree with other reviewers...it's a pain in a butt to try to get an appointment and they seem to always be updating their rules. Since they seem to be doing fine on donors, I will take my plasma that they claim to be so valuable and precious to a BioLife location. read more

This place is extremely frustrating. I book my appointment for a specific time, but end up waiting 45 minutes in the waiting room. Then, I'm called to the back to donate, only to wait another 30 minutes to get hooked up. After donating, I have to wait an additional 10-15 minutes to get unhooked. It's a joke! This isn't the first time this has happened. They really need to improve their process! Get it togethe!!! read more

Place is well kept and clean. I feel like its real Organized and very fast pasted. The people that work there are nice

The Upland Staff is 99% friendly and it is evident that personality is a Grifols/BioMat requirement. While I enjoyed the staff's kindness, I will not return to any Grifols/BioMat locations. As a plasma research corporation the screening system is designed to eliminate potential donors. All safety criteria are reasonable and relevant; however, documents have intentional language bias and are not accessible to individuals with learning challenges. In addition, the stated 2-3 hour processing window for new donors is misleading. Yes, if the screening process steps were back to back they would take up to 3 hours. The misleading aspect is that when donors arrive they enter a procedural rotation by arrival number. For instance, you will have your ID/SS copied, then you sit, the next person has theirs copied, then they sit. You get called to verify your address and start the profile, then you sit, and the person after you goes, and so on and so on. This screening structure stretches the time to up to 4 hours, provided that there aren't any hiccups in your information and they have enough staff. My first visit on a Friday afternoon took 1.75hrs, but I could not complete the process because I had another appointment. Attempt two was the next Monday, with no progress as only one nurse was on staff and arriving at 2pm meant I wouldn't be finished until 7pm. My third attempt was Wednesday morning at 7:39am. I was hopeful it would be smoother and predicted I would be finished by 10:30am. However, after 3.5 hours of screening rotations I was informed that an additional 2 hours were needed. This time including waiting 15min for my BP to drop from 103 to 100, 30min for the person ahead of me to get their physical, then 30min for my physical, and an hour for my sample & donation. At that point I gave up as I had a following appointment at 12pm. If I had stayed, my intake process to donation would have taken 5.75 to 6 hours. If you have the patience to clear up to 6 hours of your day, keep in mind the following helpful tips: *Don't set up a profile or make an online appointment. The platform is not synced to the center and will force a dummy appointment for Fridays only! *Don't go on Friday...it's madness! *Do walk in and mornings are best *Don't go in when you are irritable *Do eat before arrival, and bring water/snack *Avoid caffeine *Have proof of address that matches your name! If you have a Po Box you must have proof of a physical address. *The 10 question "quiz" is situational reasoning, if you are ADD/ADHD, Dyslexic, or struggle with reading take your time on this quiz. *The Binder is relevant for three additional procedural steps. Happy reading! read more

Super rude stuff especially the supervisor Erica. Injected me in the wrong vein. While I was in pain and asking them for help. The supervisor Erica was just standing there doing nothing while my injection site was getting filled with blood and it swelling up. And she was being so rude when I asked them for help. Didn't come to later to check up on or didn't provide any follow instructions. I called their head office. The customer representative told me his supervisor was going to call me. Still haven't gotten any calls from them. read more

Biomat USA - Blood & Plasma Donation Centers Near Me - Upland, California

I had a very disappointing experience here. I understand that different Plasma companies have different criteria, but I was treated rudely here, in particular by an employee named Kimberly. Note - I'll admit up front that I'm Diabetic. I'm type 2 and am not on insulin. I do take 3 oral meds for it..Metformin, Jardiance and Actos. I've donated plasma off and on to 3 other companies. 1 of which had no problem with my meds, and the other 2 just wanted physician clearance since I was on 3 meds for one condition. I noticed that Biomat was having a good promotion for new donors for their first 10 donations and thought I'd sign up. However, when their employee..a nurse named Kimberly..looked at my med list she said "I'm sorry, but these meds are a no-go" and was very snippy with me. I felt like it was a total waste of time. When I asked why she said "Well..company policies differ and we have to operate under FDA guidelines. Note - ALL plasma and blood centers have to operate under FDA guidelines. Using that as an excuse, when others were fine with it (even with doctors clearance), is a non-sequiter. I felt I was being given the bum's rush just because they new I had donated to other centers. I know the rules about donating them. I didn't appreciated the attitude I got here. Be wary if you wish to donate here. read more

Been here for almost a year Have always had a good experience Clean facility Friendly staff read more

May my small donation help someone in need, thanks Grisworld for making it happen. Please don't poke my arm bad..... read more

Biomat USA - A soda Machine 2 dollars and up - Blood & Plasma Donation Centers Near Me - Upland, California

After I had COVID I knew I wanted to donate plasma to help others. The first visit was the longest about 3 hours. They ask you a series of questions, check vitals and blood. Then there is a physical. Then you donate. The next donation was about half the time of the first. And the 3rd was easy peasy lol out in the hour. The staff is so friendly and helpful! Just be polite and they will return the respect. They had a guy come in upset he couldn't donate right then and there but usually first appointments are one week out from when you call, so keep that in mind. I donated many times with ARC and Lifestream. This is slightly different. Don't expect snacks after donation, bring your own. Just a slight inconvenience, but hey they are paying us so I don't mind. You won't be getting the same appreciation like how The Red Cross (they can go overboard sometimes, but then again you're giving it to them for free.) It's great cause you get in and get out. read more

They need help In all places messed up my arm. She said wow I'm so sorry that looked/seemed like it hurt bad! Hell yea it did

Great place, fast and friendly staff. I have been to 7 plasma centers, but this center is top of the line. Also they give bonus. read more

They bruise you and don't let u donate the 2nd round of the week . So you pretty much donate for $40 the whole week

Calling their phone number listed is a frustrating joke! I pressed 0 for an operator and I get "sorry I don't recognize that request" errr I even called their other number on their website and they transferred me back to the same freaking number! All I want to do is donate! Is another number I can actually speak to a human being! I had one question But no one appears to answer it! What kind of place is this? Why doesn't anyone answer the phone? I received an answer. However I was again given the same number and I called and again they referred me back to the first number! Finally I had to ask a pharmacist the very question I needed answer from! Again why doesn't Anyone answer the phone?! All I wanted was to be a new donor! Very frustrated experience! read more

On my first visit it was a 3 hour process but that's to be expected with a medical procedure considering all the paperwork and such. Staff was friendly and engaging, a few airheads but that's everywhere these days. You don't really need an appointment, I made one and when I arrived, it didn't really matter and it went off of a first come first serve sign in sheet. The money was instantly loaded onto a card that I was able to access that night so overall my experience was amazing. read more

I have been coming here for a month now, twice a week, and have had a great experience until today. I had set an appointment for 5pm and didn't get seen until 5:40. It's annoying, but not the reason for my low review. I'm very upset at the girl that took my vitals and management, who did nothing about it. She pricked my finger and took my blood sample as normal. She the proceeded to checking my blood pressure. Mind you, I've already gotten the hang of this and know that they always ask me to keep my arms on the counter and my feet flat on the ground. Well I told her I was going to adjust the chair and move it closer, before I got started. This girl doesn't wait for me to settle down and starts the blood pressure machine AS IM MOVING around and picking up my chair. THEN she tells me that i didn't pass the blood pressure requirements and that I will have to wait another 15 minutes to retake it. Seriously?! I asked her to retake it since I wasn't even sitting down and my arms were picking up a freaking chair. They said it was policy and HAD to wait another 15 minutes. My blood pressure is always normal, I wasn't rushing to get there, and had already been waiting for 40 minutes, so no reason for my pressure to be "high." I get the policy, if everything had been done right, but it wasn't. She didn't follow the proper procedure, so then I'm asked to wait longer?? I talked to management and they are so adamant about their policy, but how does it make sense when the procedure wasn't even done right? Its a misread! Waiting another 15 minutes wouldn't have been a big deal if 1) I hadn't already been waiting 40 minutes and 2) the procedure was done right. If I stayed, that would have been a 2 hour visit, which should have only needed to be 45 minutes total. It makes absolutely no sense how they couldn't have simply retaken my blood pressure right there. read more

Not all but most the workers there are very rude not personable have an attitude most of the time.