I found the entire process was professional and appropriately explained with lots of opportunities and prompting to ask questions about the process, risks, payouts, requirements as a donor and more. My plasma technicians were friendly with the donors but did a lot of steps like clockwork. My first stick was not returning cleanly so they switched arms and I finished out the return and rest of the donation just fine. Advice to other donors, if something doesn't feel right, such as the return, tell the nurses and they will do their best to help. I'm excited to have an easy way to earn some extra money for my family while helping other people who need my plasma or the products or creates. If I do bruise, I'll consider that a fair trade. I would like there to be more staff to get donors into chairs and connected faster but know now to just budget more time for the whole process. read more

Octapharma Plasma - Colton - Looks great! Barely can find the injection site. - Blood & Plasma Donation Centers Near Me - Colton, California

Horrible service wait times well over an hour and 30 mins just to be screened ridiculous understaffed

They never have more then one or two people screening the wait time is ridiculous all the time read more

Octapharma Plasma - Colton - Over 16 people in line only one person screening - Blood & Plasma Donation Centers Near Me - Colton, California

These mfs take all day. They talk way too much instead of getting people in and out . They don't ever have any sense of urgency. So if you're planning to go somewhere after your donation at a certain time you might as well forget about it . I wish I can put no stars . Then the coworkers that check you in, waste time giggling with coworkers or people that are donating it's so annoying. Then they take forever to hook you up. Like if I worked here I know I can do a way better job . It's a few workers that are great 25% but the others suck & talk waaaaay too much . I hope whoever invested into this building is aware & do better .. read more

HORRIBLE. it's not any employees fault but this location is so badly understaffed it's not worth waiting 2 hours to get hooked up to a machine, and that was with express. seriously i have places to be i come here with 2 hours before work and im just disappointed. read more

I had a 1pm appointment. Checked in I was told to watch several videos which I did. Once I watched I was told to take a seat. 1.5 hour later I'm sitting and I ask what's next. I was forgotten. I was then taken to small office to hand over information, download app and answer questions once done I was directed to go to express line and get vitals signs and finger stick, then I was told to take a seat and would be called for physical. Now keep in mind I was told for being a new intake it would take about 3 hours. I didn't question the time and it was busy since it was a Saturday. Now it's about 3:30 and no one has called me for physical. It's 4:10 pm and nothing. I still need physical and the plasmapheresis which means another 2 hours??? I wasted my Saturday. I left disappointed. Nothing done! Never coming back to this location. Unorganized. Not good care quality since now I've been without food since 12:30 and can get ill during procedure. Need to be better organized. read more

RN Laura A. Is amazing super helpful and professional she will guide you, give you the information you need and have a smile on her face! Go n get you money don't sleep on it!!! read more

This place is ok I've been to better ones. They seem to always be under staffed and keep the beds empty and keep us patients waiting. It takes me 3 hours everytime to complete my donation but shouldn't take more than 2 originally. They only have two people checking in at the front when there's 4 desks and others employees are just walking around! They need to speed up the process they job is not that physically demanding read more

Insane wait times to be processed, then even longer to be hooked up. Understaffed and not worth the pay. Is three hours really worth like $50? read more

Always the same crap. Making line for more than an hour to get my finger poked and then another hour to be seated plus another 30 minutes to get connected. This is f&):en ridiculous. Ppl on the back always talking instead of working or standing watching tv. This is ridiculous!!!!! read more

Well, this place was clean and the staff were knowledgeable to my questions. Although some were a little "green" still, Falicia got the job done and I was on my way with $$ in my pocket. Thank you all. read more

This place is nice and clean. People are always so kind and caring. All workers here are very friendly.

I've been coming here for years and I haven't had a bad experience, yes the line and wait get long sometimes but other than that no problems. The best here is #1 Salina, #2 Amber, #3 Tammy. I'm extremely selective on who I let poke me and hands down if Salina is available or here, I ask her to do it. She's great at her job, octapharma is lucky to have her. She cares for the health of all donors and the quality of the experience we all have here! read more

Don't come here you'll be waiting 3 to 4 hours before you get plugged in thats not including the line to get passed administrators can remodel but not pay employees more or open more chairs read more

Constant issues with this place. A lot of the staff need to be retrained how to stick needles. Others are having 5-10 minute conversations about sports while donors are waiting to be stuck or in stuck read more

Some Rude staff , no safe security , lots of drug addicts that go to This site . Only good staff member is Josh and about a couple other of his colleagues but the rest aren't so helpful . This girl was threatening me ( I'm handicapped by the way ) and they said I was the aggressor . This site is disappointing . I have never had any issues with anyone else in all the time I've donated . Now they "deferred me " because of my protein . read more

Octapharma Plasma - Colton - Blood & Plasma Donation Centers Near Me - Colton, California

Came. Back hoping this place got better ...well NOPEstill super super super super slow.....they take forever when it comes to physicals and hooking you up to the machine...it's ridiculous the PAY HAS GOTTEN LESS AND LESS ITS PATHETIC....THEY NEED TO UP THE PAY ...it's ridiculous and sad read more

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The first time I came to donate it was a quick easy process , I came with my fiancée but my fiancée was not lucky enough to have the same experience I have , they pick and chose who they wanna serve , they took me quickly but made him wait hours with no communication as to why it was taking so long or if anything was wrong they could have atleast told him that he wouldn't be able to donate that day, it wasn't until he got up to leave that DUSTY got up and wanted to act concerned and like she was doing her job. She then proceeded to tell ME that he can't donate because he had a "reaction" and that he will have to do the process all over again because he left . He was frustrated due to the lack of communication. The second time we came in we spoke to the male RN in the front and told him what happened , he said nothing was wrong with my fiancée's vitals and there was no notes of a reaction in his file , multiple people looked into it , even one of the managers . When I brought this to Dusty's attention she said played dumb and said she sees people everyday and wanted to be rude and have an attitude because I called her out because she wanted to be lazy and not do her job properly then wanted to try to dismiss me and just speak to my fiancée about the issue like no homegirl you brought me in it once you told me he had a reaction which you shouldn't have because of patient confidentiality, you did not know my relationship to him at all at the time . We should sue! Don't come here Dusty lives up to her name and so do the workers who work here . Gross read more

SEVERELY understaffed. I've never waited this long at any other plasma spot, EVER. They never have enough workers here. It will always be a minimum of 2 hours of waiting here NOT including your donation time. The staff that is there, is very nice but that is the only good thing about this place. Will never come back here after I finish my remaining donations. read more

Horrible service! I know they are training new people but come on telling someone there nothing you can do they gotta just sit and be in pain for a forced return is insane. Then saying I'll ask my manager what can we do but then leave to unhook someone else is ridiculous. This is gonna cause more bruising and unnecessary pain. Do better ! read more

The entire process takes a while so expect to put around 3 hours atleast aside your first couple times. They irritated my veins on two separate occasions and sent me home with $5. That doesn't even cover the gas or having to have a bruised and sore irritated vein because of something they did wrong. The reward money is 80,125,then 50 everytime after that. If they do anything wrong though you're only gonna get $5 so...hopefully you get someone that won't irritate your sensitive veins! read more

The employees unfortunately don't care about time efficiency. After the 30 minutes to an hour wait for vitals, you unfortunately have to wait another hour while they sit you and finally decide to stick you. In addition the employees here love to chat to coworkers and I noticed a trend of acting busy. Sometimes you'll find three people huddled around one patient while there's 5 people waiting to get plugged into the machine. If you are closer to any other location I would highly recommend visiting those. Also, this location pays 5$ less.If you do decide to donate at this location, plan to be here anywhere from 2-3 hours per donation. In addition this location does not respect express passes read more

Hello Y'all Octapharma Staff are wassup, they are friendly and so efficient to their work. Valery, Carina, Michelle, Cenia and Israel are great for Octapharma to have as staff.. Thank you Octapharma for having them. God bless you all. read more

Very rude not helpful at all I went in today trying to become a new donor because I was in need of money trying to pay a bill when I went in they were very rude disrespectful they told me they couldn't help me and to leave all because my ID was damaged a little . I had a proof of address and my social and my ID and they still couldn't help me they just told me to leave and stop bugging them also she didn't care about my situation or showed any sympathy read more

in here rn been waiting so long I felt like leaving a bad review it's only 2 people ahead of me I been in line 30 mins just to get my finger poked and it's not just in here they need better management read more

They always have nice and friendly staff and make sure everything is fine before they move on to the next person and a good way for extra money read more

So I come back here and they are now ripping off the donors. Paying 35 bucks? F that! Octapharma sux

Great place. I come in and donate every week and have never had an issue staff is super friendly and helpful with questions or just making sure your okay. The first time you come you need your ID and Social to get in the system the first visit takes forever! Because you have health screening and a doctors you need you need to see before you are cleared to go. After this every time you come in give or take I spend about an hour or two here and you get paid before you leave the building. It's a great way to help others especially if you are doing nothing better with your time. read more

It's the worst place I've ever been the entire building smells of urine as if a horse urinated in the bathrooms. It is a horrible place filled with smelly, homeless people and rude staff. I guess you could say it's a plasma donation center but you could also say it's a bathroom for the homelessso many of the donors look like meth attics they carry all their belongings with them to go donate and the smell is just unbearable read more

I drove all the was down here spent an hour in the intake process for new donors and they told me I couldn't donate because the machines are down! I won't be going back! read more

Came into Octapharma at 3:00pm to donate plasma for the first time. They turned me away and said they were not accepting any new donors. This is after I called the call center twice to verify if this location would take new people. Do not waste your time going here like I did, driving from Temecula to donate here is a joke and waste of gas. Thank you for nothing. read more

I rewallly enjoy coming here the ppl are so nice and super clean I really recommend this place read more

Octapharma Plasma - Colton - Really clean and safe - Blood & Plasma Donation Centers Near Me - Colton, California

Get in and out the best staff you can come in contact with very professional all around the board I would recommend 10/10 for a visit to this plasma center. read more

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They have very friendly staff who make you feel so comfortable and safe. would recommend!

I noticed they don't change gloves between patients. Unsanitary? Good place to get some quick cash. Just ask them to change gloves before they stick you. read more

Don't bother unless you have 4 hours. Staff estimates are not accurate! I showed up for a first time donation and the person at the desk said it would take 2.5 hours. Midway, they reassured me that I'd be done by 3 hours total. After waiting 2 hours, I was told the estimate would be 4 hours total. I understand being short staffed, but at least be honest about wait times! read more

If I can give this place negative stars I most definitely will the customer service is horrible the attitude that management has is ridiculous if you can find a different plamsa cent most definitely go there they will poke and poke and you here then when you get out they will defer you for life read more

Appreciate the welcoming environment and the first face you see walking through the doors is the medical screener named Daniel. Very friendly guy & knowledgeable of the location. Definitely come by here and donate! read more

Went there with some concerns an supervisor treated me with disscrepect workers have to much trouble hitting the views an don't evevs change there gloves I highly don't recommend this place left there with. Y arms covered with bandages an sore read more

POOR TIME MANAGEMENT with nobody waiting still poor time management with the people who have to get physicals