Great dental experience, kind staff and informative Everything is explained thoroughly Krystal was very helpful

I had Invisalign treatment with the San Bernardino office from 2023 to 2024, and my experience has been extremely frustrating and disappointing. In May 2024, I went in for a revision and was told I would be contacted when my new trays arrived. I never received a call. About two months later, my husband followed up in person and was told they had not received anything for me. There was no proactive communication or effort to resolve the issue. Around that same time, I was quoted nearly $1,000 for a crown, even though my insurance indicated crowns were fully covered. I later learned this office is not a preferred provider, which explained the high out-of-pocket estimate. I ultimately switched to another dentist where my insurance is properly accepted and have since received routine care without issue. After that, the level of service noticeably declined. For months, I tried to schedule an appointment to complete my Invisalign revision, but was repeatedly told I had to see a specific dentist who is only available in the San Bernardino office once a month. Every appointment I scheduled over a three-month period was canceled. I was eventually offered a May appointment, but I will be out of the country at that time. I asked to be seen at another location and went to the Riverside office, clearly explaining that I was there only to complete my Invisalign revision. Despite this, I was repeatedly asked if I wanted a cleaning, encouraged to get a deep cleaning (which I do not need), and even told I should have my wisdom teeth removed--something no other dentist has ever recommended to me. It felt like constant upselling rather than patient care. After clarifying multiple times that I was only there for my Invisalign revision, I was then told it would cost $2,500 to restart the treatment plan. This directly contradicts what I was previously told by the San Bernardino office--that I had until November to complete my plan. Overall, this office demonstrates poor communication, inconsistent information, and a clear focus on upselling rather than patient care. I would not recommend them, especially if you are relying on insurance coverage or expect continuity in your treatment. read more

Had an amazing experience recently. Professional and expert team treated me very well. They took some images to check my teeth and I was impressed by how thorough they were. It's such a relief to find a clinic with such skilled staff. Gonna keep coming back for all my dental care! read more

Just finished my latest visit and wow, what a difference! My cleaning and exams went smoothly. The staff is amazing, very attentive to details. The office is pristine, very well kept and the environment feels relaxing. Had no pain during the whole process, which is impressive. If you need a dentist, gotta check this place out! Truly a superior experience. read more

I love working with hygienist Jacky. She's very efficient and makes cleaning and exams a breeze. Always gentle and caring, she knows how to make the experience comfortable, even if the visit was for something boring like cleaning. read more

Everything from my visit was handled exceptionally well. Ashley made my visit quick and effective. The staff was professional, and it was clear that they knew what they were doing. Shelia was amazing too! She took the time to explain everything and answer my questions. The whole team really prioritizes patient comfort, which makes each visit less stressful. Definitely a superior service with expert care! read more

I've been coming to Sierraview for a couple of years, and they have always taken very good care of me. Besides normal cleanings, I also recently had a wisdom tooth, and 2 impacted teeth in the front of my mouth removed. Dental work gives me anxiety, but they've never made me feel uncomfortable, and if I need extra time during a procedure, they have been very accommodating. To correct the teeth in the front of my mouth, Dr. Sheila installed a bridge, giving me the natural smile I never knew I could have. It's only been a few days since my smile makeover, but it's already shaping up to be a transformative experience. The front staff is always so kind and thoughtful, and have helped me get decent financing for my more expensive procedures. They typically welcome me by name when I come in and make me feel right at home. I highly recommend this dentist office. read more

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Very good experience. The staff was kind and welcoming. Mayra Arroyo was especially gentle during my cleaning and exams, making sure I felt comfortable throughout the process. Highly recommend this place for anyone looking for a supportive dental clinic. read more

Sierra View a dental is an adult dental office.. Please find a better office that will treat you right. The women and the men that work in the back and they are honest. In 2021 I had to have my top dentures replaced due to my ex fiance punching me so hard that they had to be replaced. Bravo Dental was supposed to be perfect. At first everything seemed fine and they told me I automatically received the complete dentures for up replacement. Due to the nerve damage that my ex caused to the bottom dentures Beovo said they all needed to be removed so a oral surgeon Dr. Morris so an excellent job, but I did not have my temps. Sierra View didn't even start them. My sugery was in a October 2024 and I didn't receive my bottom temporary dentures until November, more like the end of November. So I went a month without having any bottom dentures and everywhere I went over a mask which didn't bother me, but it prevented me from going to important events and really being around anyone. When I had confronted with the two managers one manager Ashley is the office manager and the second manager her name is Rebecca and she is the regional manager. When I told them the codes to where my teeth should have been made right when they weren't were not Rebecca said,"we are just missing you from our practice!" They build me or I should say my insurance for complete dentures on the top of my teeth and the bottom using code 5110 that code covers your complete dentures meaning the permanent dentures you will have unless something happens to them. They are good for 5 years. So they build identical for the complete dentures and I have the immediate dentures which which the code is 5140. So I basically have plastic teeth in my mouth, the bottom teeth I cannot wear because they are causing sores in my mouth on the side of my mouth and whenever I wear the fixodent it tears up the inside of my mouth, it causes me extreme diarrhea with the worst cramps and I'm just really sick. This company had the chance to make things right with me and they did not there for they will make things right but they're not going to like how they have to do it. If you are a customer looking for a dental office please do not choose this office you will be scammed they are committing fraud which I would not doubt if Ashley and Rebecca were pocketing the money that they are feeling for the complete dentures which cost a lot more than the immediates I don't know what their company is doing to be honest with you but if I were you I would not go to the dentist they are bad news you will not end up with a good result. read more

If I could give a zero star rating I would. Been going here for almost 2 years now For implants I was told would take a year. I financed $42,000 for my implants. That means they got paid and I'm paying a bank. They told me it would take a year. I was ok with that but I'm 2 months from being 2 years into this. I'm over it and want it to be done!! Canceling appointments all the time on me which is just making it take longer. They got paid and just keep putting me off is how I see it. read more

A bit nervous coming in, and much more relaxed after. The staff here are so kind! Even the dentist was soothing and diligent during my full mouth implants procedure. Can't stress how thankful I am for their support. Really made a difference for someone like me who dreads dental visits. read more

The dental work was excellent. Walked in expecting a hassle but was greeted with a welcoming smile instead. Had to get a dental crown and dental filling. Didn't feel a thing and the staff was friendly. Definitely a go-to place for dental needs! read more

what a great experience overall! From the moment I walked in, the staff was warm and welcoming. The treatment was performed with incredible diligence and kindness every step of the way. They made sure to take care of me with really good advice and attention. Excellent choice for anyone needing dental care, for sure! read more

Very unreliable office you go in with a hole in your tooth in pain the do x-rays Dr. Checks you out then they try to rip you off saying you need $13,000.00 dollars worth of work done and they want to start with something else not the tooth that has you in extreme pain. They don't listen to the patient. I had an extra ppo insurance to cover the difference but they want to waste the insurance on tooth deep cleaning not on real work to help get rid of your pain. This place is a scam trying to overcharge insurance companies and the patients for work that you aren't there for . I will never go back and advise you not to go there either. read more

Switching dental offices was a great choice. A family member referred me, and I'm so glad they did. Jackie did my cleaning and she was super thorough, took her time and made sure I was comfortable. Really appreciate the personalized attention. read more

excellent service I love coming here and bringing my kids, being new to Riverside I'm so glad I found this dentist

STAY AWAY! I went in for a check up and regular cleaning. They came back trying to up sell me. Arguing with me that I'm better off getting a deep cleaning at $600! They did an extra xray I didn't approve of. They are just out to get your insurance to pay for stuff you don't really need. STAY AWAY ! read more

Niki , ashley, explained everything at the front . Jackie was also a great hygienist, she also explained the treatment & eased my worries . I left happy & feeling better about my smile! read more

I love this dentistry. They have taken great care of me. Chay is by far the best hygienist I have ever come across!! She is caring, energetic, and is always on top of her game. Dr. Shiela is a great dentist!! She is one of a kind and filled my cavity with no pain and with ease. The front office is always sending text messages to let me know when my appointments are. I really appreciate that. read more

Updating my review after my recent visit. Came here for what I thought was a routine cleaning covered by my insurance - Was upsold on a $640 deep cleaning with lasers after getting my x-rays. I told them that I did not want to do a deep cleaning, and they flat out REFUSED to bill me for a regular cleaning. Something about how they have an obligation to only perform the services that I need for my dental health (which apparently is a $640 deep cleaning). She told me that if I didn't get it done my teeth would risk falling out in a few years, which honestly just seemed like a load of BS and scare tactics. I've never had a single cavity my entire life. A regular cleaning would have been better than no cleaning so I don't believe for a second that they were looking out for my best interest. Only reason this gets 2 stars is because the dental assistants were very professional and polite. Front desk and billing department need to reevaluate their procedures. Like someone else said, it felt like being in a car dealership, except worse - They didn't even sell me the car I wanted (and already paid for through insurance). I definitely will not be returning. read more

My experience with this dentist was disappointing. I found their services to be overpriced, and I encountered unprofessional behavior. Communication was unclear, and I often felt I wasn't receiving straightforward answers. I would not recommend their practice. read more

I love this office! The staff is super friendly and accommodating. The dentist I had was calming, extremely good experience, considering that I was so nervous. I would highly recommend them read more

I have always had bad experiences with my dentists in the past ... if I had this office as a child I know for a fact I would love to go to the dentist as an adult. The staff is super friendly and knowledgeable. Super calm welcoming vibes. Every single person I came in contact with was attentive and made me feel comfortable not stressed. I've never had a cleaning consult like that before. Painless! Fast! It was a joy. My xray technician was super friendly and made me feel at home. I have told everyone I come across about how great this office is. Btw I don't have insurance I paid cash and I'm still happy with my experience. They 100% work with you. This place is my new office for life. THANK YOU SIERRAVIEW you got rid of my dentist phobia. read more

Sierraview Dental Care - General Dentistry Near Me - Riverside, California

In a consultation/cleaning appointment, dentist states I need just a regular cleaning, but after leaving the room and making me wait another 30 minutes during my workday, the receptionist comes back after running my insurance and suddenly the regular cleaning that she initially recommended has become a deep cleaning with increased costs. When I state that this is not what the dentist just told me, the receptionist responds: "this is what she recommended" -- not checking with the dentist, not looking into it, just shushing me. She also has a giant advertisement for weight loss drugs in the waiting room. And some club music playing early in the morning. Against this background, she has you fill in forms on a https://www.henryscheinone.com/ website (which works to help dental practices "boost treatment acceptance", per their homepage), asking if "you're happy with your smile". And if you're not, but don't have money, don't worry, there's a financing option prominently displayed. Additionally, she performed a 3d tooth scan in addition to x-rays, which per the MA was so she can see "if I need implants" and that it was "required for all new patients" (despite the fact that no other dentist I've visited performs this), without ever knowing anything about my case or whether there was any indication that I'd need implants; I was assured this wouldn't be billed by a receptionist, while the MA stated it was covered by insurance -- now I have to be concerned about what they're going to bill my insurance -- I never requested this scan and never consented to being billed for it. Overall, the practice seems shady, sloppy, and unprofessional. Not recommended. read more

I don't have negative comments about the staff, the Dentist, or the billing. My problem is with the TEETH CLEANINGS!!!!! I have gone to the dentist throughout my life and never had a problem. I've visited to this office 3 times and every single time THE CLEANINGS ARE SOME OF THE MOST PAINFUL EXPERIENCES IVE HAD IN MY LIFE!!!! My body tenses up, my eyes start watering profusely and they're almost glued shut from the pain!!All else is great but the cleanings have felt like the hygienist is taking a chainsaw to my gums, they're extremely painful. I have a high pain tolerance and I know pain is to be expected at the dentist but I won't be coming back because I can't handle the pain going forward. It's disappointing because I love everything else. read more

I'd gotten an offer for a "scholarship grant" of $10,000 to go towards implants. These thieves never credited me the $10,000. I was paying as we moved forward with treatment. I applied for 2 different loans and the office was paid $18,000 however, they only credited my account $8,000. The dentist that started working on my implants with great hesitation due to my teeth roots being perilously close to my sinuses. The implant punctured my sinus and caused an infection that was seen on an unrelated x ray. A very suave and charming dentist examined me and did nothing. I had continuous issues with my teeth being misaligned and causing great pressure on the implant that punctured my sinus. That implant fell out and I continued to be misaligned. Then I lost 2 more implants. The misalignment caused me to break a tooth on my denture. I went to a dental lab, twice, to have it repaired. I was not happy with the way my teeth looked. They were very aware that I was not a good candidate for upper jaw implants. In the end, they stole over $20,000 of my money. The office staff is complicit with robbing patients. I checked some records that revealed Dr. M. Zareh, the owner, is listed as attending dentist for over 25 different offices! Court records showed that this guy is being sued by many people. Even legal aid is well aware of these criminal. So many dentists are thieves. They disgrace the profession and cast a bad light on the honest practices. read more

Dr. Sheila Nikdel provides superior dental services. Sierraview has x-ray equipment able to provide thorough analyses. In addition to preparing a tooth for a gold crown (my request), Dr. Nikdel suggested that I use a night guard. I should have started using a night guard decades ago. For persons who grind their teeth while they sleep, a night guard can protect against damage to the enamel and against pain caused by stress on the nerves. My wife used Dr. Sheila Nikdel to pull a tooth. My wife has a small mouth. Some dentists have been unable to perform procedures in a small mouth without causing excruciating pain. Unlike prior dentists, Dr. Sheila Nikdel was very careful in extracting my wife's tooth. For a dentist trained at one of America's top dental schools and who cares about her patients, my wife and I give our highest recommendation for Dr. Sheila Nikdel. read more

They are friendly & courteous. Being one that didn't like dentists they have gotten me relaxed & I don't dread going in. Each visit I leave with a smile on my face. They really care how you feel. read more

Sierraview Dental Care - Outside the front door of the dental office - General Dentistry Near Me - Riverside, California

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June 12,2020, I have yet to receive a refund for services I did not have . I was reprimanded by the account Paula for my true review on how I was treated by this company, she gave me a very non sincere apology and expressed how the "staff's feelings " were hurt by my review . I received an e-mail stating my review was removed from yelp. This site is a joke , they want you to report only the good and not the Ugly of businesses... Welcome to America. June 16: Spoke to Paula, who is very rude and callous. I was partially credited for the work not rendered. Thank you for nothing Sierraview dental. I'm glad to be done with this place, save your time and suffering. Seek dental services elsewhere! read more

Sierraview Dental Care - The Llama room - General Dentistry Near Me - Riverside, California

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Kind, friendly, and understanding staff from the office to the dental suites-- I appreciate the explanations, the gentle thorough treatment, and the patience as we try to navigate the financial issues. read more

They convinced me to pay extra $80 out of pocket to do deep cleaning, but the hygienist took a grand total of 10 minutes to clean my teeth. I asked her why it was so short as I've never had someone who took so little time to clean my teeth, she said my teeth didn't need much cleaning. I feel ripped off from this place. read more

My Dentist visits are always a good experience. I always feel I can get through the Dental work with the good looking decorations and pro Dental cleaners. read more

I really truly like all the people at Sierraview dental. They give me such great personal attention and I actually look forward to going to the dentist! Thankyou Sierraview for giving me my smile back! read more

Please avoid coming here. It was the worst experience for a new patient. I went for a dental cleaning and was denied from my insurance because of the X-rays that were taken. They found any little thing to be a problem. I needed work done outside there office and they never followed up like they said they would. I regret coming here. read more

I was going here for a while but when my normal dentist left a few years ago, I was switched. I went a few months ago and was essentially told I'd have dentures by 30(im only 25) and that all my cavities also needed crowns and made me feel so aweful. They said they sent a prior authorization for a root canal in March. We're now almost in July and they still haven't received a response and I know for a fact it doesn't take that long because I work in billing. Everything about this place has gone downhill. They was one receptionist who was nice and everyone else just made me feel absolutely terrible. I will never be coming back. I went to a new dentist today and was told yes I had a lot of cavities, but I was nowhere near dentures, the root canals were obvious due to crack teeth but I didn't need no 10 crowns like this place said. And they worked with me. This place just says if you can't afford it we're pulling the teeth out. Like really? read more

Never had any scheduling issues with them over the past 4 years. Moved out of county and hoped to stay with them. However, I scheduled a follow up appointment one month ago and cancelled my own patients just to book a cleaning. I drove out 45 min to get here and they tell me they have no record of me booking the appointment?! Major screw up in my book when it comes to my time and money. Will be moving forward with a different provider. read more

Great facility. Helpful staff. Entire family has had good experiences from cleaning to orthodontia. We struggled for years to find a DDS/ORTHO team we liked, but Sierraview was worth the wait! read more

There are several dentistry's I have been to in my lifetime in United States. However, I never even knew this clinic was located literally where I live. It was in "Hiding". The first impression you get when you walk in is this clinic probably belongs to a group of doctors, but I was wrong. There are only two doctors who actually work here. Everyone else is either dental staff or the front desk staff. The clinic has very nice Ambience when you walk in the door. I have never seen a customer service representative so polite and well trained in every way. Their clinic is very big and has all the latest and greatest equipment. A really nice thing about this clinic is everything is electronic and digital. They will give an iPad to fill your paperwork and its the most easy way to fill out the paperwork. This makes life really easy. On top of that, the wait times are considerably less. I would definitely recommend this clinic for people who arw first timers and also for dental cosmetic surgery as they do implants and other dental cosmetic dentures. read more

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Very unprofessional staff! I went for my appointment today n a hygienist called for cleaning! I told her that I was in for fitting my partials ! She then asked me if I would go for cleaning anyways n answered her negatively! No apology offered! Came another staff n tried to fit my lower partial. I then asked where my upper denture is! The answers was, " aww these process are long n is not in" I told her that I was in for fitting for both upper n lower. I sensed that these inexperienced staff do not know what they are doing! The Dentist came n she did fit the upper n lower! However, I noticed that the partials had metals n I told them that I prefer NO metals in my mouth if possible! The staff ( not the Dentist) tried to convince me that metals have better fit etc! I told them that my preference is no metal! In came the finance person n condescendingly told me that she explained to me in the beginning that it was going to be metal! I do not recall her explaining this to me! All she did is to ask me to sign the bill. This is the second time this person " gas lighted" me n like the first time, she made me so upset that I started shaking! It took me awhile to calm down in my car! This is such a nightmare! I paid almost 8k to be harassed by this person! I am 74 years old n this is my first time to be treated by health professionals like this! Very poor customer service! It is so sad to have an experience like this! I am a retired Nurse myself! Do not go to this dental clinic! The staff are horrible! The Dentist is very gentle but the staff attitude need to be corrected! I have been going to this Dental Office for more than a decade now but since the change of owner n staff, it has become HORRIBLE! read more

I'll be honest with y'all, this place has to be worst dentist place I've ever been to. Their staff isn't friendly whatsoever. After they did the intraoral camera on me, I heard an African Lady make rude comments about my dental condition. As if the walls aren't thin enough to hear peoples conversations. I never understood why people like her work in this type of field when they're not genuinely good people at heart. Like if you're going to be judgmental about clients then she should've sticked to another career path. Now I was there for a wisdom teeth removal and it took them over two hours for them to not even try to help me. It was so confusing to me that there was a lady with a clip board trying to up sell me a payment plan. It felt as if I was in a car dealer ship, trying to sell me something that I was able to cover for my health insurance. It was a waste of time because originally their other office location was the one that recommended me to this location for a free wisdom tooth removal. But like I said, they're cowards for trying to up sell me a payment plan for it. They're all about getting some chump change out of you. I wouldn't recommend anyone coming to this dental. read more