This was the most amazing experience having blood drawn. Made an appointment online the day before…read more Great thing I did because there were 11 people inside waiting when I arrived at 8:20 for the 8:30 appointment. After waiting in line for a minute to check in at the kiosk (2 people in front of me), I navigated to the site to check in. Extremely easy and fast. After logging in and two clicks, I was checked in and sat down (the two in front of me were still waiting to check in). 90 seconds later, I was called to the front desk and taken to seat #2 and awaited my phlebotomist. One minute later, she arrived in the room, confirmed my identity, pleasantly & professionally took my blood, and released me to enjoy my day. All 11 persons before me were still waiting to be called in. Moral of the story, make an appointment when you can and take advantage of the online services.

Quality service very knowledgeable Phlebotomist I was in and out cut all my questions answered…read moredefinitely when I come back here

Ya'll are assholes!!…read more Thank you so much to the team at Quest Diagnostics in Gilroy! I accidentally showed up to the wrong location for my appointment, and the lady at the front was kind enough to still help take me in. She truly saved me so much stress and time. Great customer service, professionalism, and kindness are hard to find these days, and I really appreciated the way I was treated. Five-star experience all around. Thank you again!

I tried calling to make an appointment but it's next to impossible to do. Their website and voice…read moremessage say that they were open until 3pm and that they take walk-in's. Apparently this is not true! I arrived there just before 2pm and there were only 2 people in the lobby. A very rude employee came out as I was going to check in and told me that unless I have an appointment I would not be able to be seen. When I asked why, she said they are closing and that one of the employees was leaving early and that would leave her by herself. I explained that I had just driven an hour to come there and she told me that the only way to be seen is to make an appointment. Why does this place say they take walk-in's if they won't see walk-in's. She told me to go to another location. When I told her she needs to take down the sign that says "Walk-In's Welcome" she just said "Ok, thanks". She was very sarcastic in all her responses to me. People don't go to Quest because they are healthy. I have serious health issues and had just driven over an hour to get there and they refused to see me because they wanted to go home early. So unprofessional, especially for a health care office.

PLEASE . . . . a fasting lab that does NOT open until 7:30am????! What the heck? Fasting labs…read moreshould be in high gear by 5am so people can get to work or school on time and so that diabetics can eat their morning meal on time. In line waiting for this lab to open were also people who had driven up from Hollister because Quest closed their Hollister facility and they needed to do the drive before rush hour when the roads headed toward San Jose get gridlocked. So they need the lab open as soon as possible in the morning. Now for the positives: The techs doing the blood draws were super nice and got the needed blood sample on the first venipuncture (something not common with my puny veins). Once you were called back to the blood draw area everything went super smooth. Final note: I HATE the check-in kiosks. Everyone behind you in the long line of people waiting for the lab to open, could see my driver's license and insurance information as they are required to be scanned from a platform clearly visible to others. So much for securing your private personal information. You are touching a touchpad surface that is not cleaned between users (hoping the last person using it washed their hands after using the bathroom) and no way to ask questions (like is this test covered by my insurance). Had a recent experience at another lab where the person checking in could not read at all and was just confused and another elderly person spoke and read Lithuanian so the English or Spanish check-in did not work for them and of course this site has no HUMAN at the desk. High Tech is fine for many, but many also want or need High Touch assistance.

Located upstairs in suite 220 Plenty of parking right in…read morefront of the building, fallow well posted street signs to find the building. Staff is friendly however there isn't anyone upfront to answer check in questions which makes it hard for seniors. They have a small computer screen to sign in on that can be complicated to use if your not fast enough or have questions.

Have gone to this one even though there is one closer to my house as they are efficient and…read morefriendly. I brought my special needs adult son in for blood work. He normally fights it and gets very nervous. They were so good with him and it has never gone faster.

I've been a kaiser patient for 20 plus years! Back when it was good people, good medicine. They…read morestill are! My girls have Dr. Lisa Yu wonderful Dr. The most patient, kind and compassionate Dr. You can ask for. My boys have Dr. Antonio Gobenciong another wonderful Dr. He is down to earth, kind, and caring. The MAs are super hard workers. Shout out to Erika, Dr. Yu's MA. She always goes above and beyond and makes my kids feel calm and actually excited to be there. The pharmacy staff is wonderful. They help me all the time. Thank you to Gabe in pharmacy. He is always smiling from ear to ear his smile is infectious and I can see it thru the mask. I can make a novel about how amazing my kP is. They truly want their patients to thrive. I love kaiser and will be a member for life. I hope they all get special recognition because they all deserve. Here is a picture I asked to take with permission of mt daughter with Dr. Yu. She said she is going to be a Kaiser Dr. Future Doc in the making!

Dr. Narvaez & Dr. Chandran are awesome. They are professional and kind. I always feel heard and…read morethey explain everything in detail which I appreciate. Christina Vancura, the medical assistant, is a sweetheart. No judgment ever and very helpful. This Kaiser is clean and there's always seating available. The wait times at the pharmacy are minimal. My blood draws always go really well at this Kaiser. They are all sweet and don't hurt me. I've been coming here for years and haven't had a bad experience yet!

This is the worst labcorp I've ever been to. Their "system is always down" and their employees are…read moreextremely rude. I had an appointment made days in advance and was unable to get my bloodwork done because their system was down, AGAIN, and because my order was sent electronically they were unable to bring it up. It's 2025. How have you not figured this out yet, labcorp? The location is also a dump. I highly recommend making the drive to Santa Cruz and avoiding this place at all costs.

Alexi did an amazing job and helped out tremendously. Quick in and out! Thank you for the helpread more

This Quest location is terrific. I have been here a handful of times over the years--before,…read moreduring, and after the pandemic. The parking lot, while small, is easy to navigate and offers plenty of tree canopy shade. There is a well-managed feral cat colony that lives back there as well. I have always received excellent service, and today was no exception. I checked in for my appointment and I was seen right away. My phlebotomist, whose name started with "Sh" but I regretfully can't remember the rest, was faced with fact that I was dehydrated and my order required several vials to be collected. She did an expert job of painlessly extracting the necessary amount of blood anyway by using veins in both of my arms. Pro tip: drink plenty of fluid before a big blood draw.

There was no morning appointment available for the next two weeks, so I did walk in. In one hour,…read morethey only served one person from waiting list. I understand people with appointment would have priority, but they keep serving appointment people 20-30 minutes before their appointment times. I don't mind at all it if 5 minutes early. Appointment people kept coming, and they treated people on waiting list like we don't exist.

I want to give a huge thank you to the front desk staff. I was referred to this location and I was…read moreunder significant stress dealing with both my health and insurance issues. The employees were very compassionate and patient, they were upfront about the costs and helped guide me to the correct options with my insurance. It helped immensely feeling like I was actually heard and cared for, thank you!

As South Valley Imaging, they were amazing. As of today, they are now Simon Med. It was chaos. I…read morecalled Friday for an appointment and was told to come Tuesday at 10 for a 10:15 appointment. I arrived at 10 AM and the waiting room was full. Very odd. I check in and I'm told: "We are now a walk-in facility." But, uh, I made an appointment on Friday. "Yes, but now we are walk-in facility." Right, and you couldn't have called to tell me that? Every person who came in after me went through the same experience. I opted to wait and was told it would be "45 minutes." 90 minutes later I gave up, asked for my ID and insurance card back and head home. No x-rays done and a completely wasted morning. What finally made me leave was finding out all the back office staff were now "in a meeting," so they weren't even doing x-rays. I'd been told I was "next in queue" thirty minutes before. But, now they were "meeting." By the time they were done "meeting," they would like all need to "go to lunch." It was never ending. Even if they'd done the x-rays, they couldn't have gotten them to my doctor. Their "portal" is not set up with doctor's offices. Their "sales rep" has to visit all of the doctors to set them up on the portal. They are no longer doing CDs. My appointment is tomorrow. So, this would have been imaging that ended up in the ether with no way to access it. Don't waste your time. Go someplace else. Apologies to South Valley Imaging for leaving this review here. If there was a Simon Med Gilroy page, I would have left it there. I will need to explain to my doctor tomorrow why I am arriving with no x-rays. But, I will also tell him to never send imaging requests over there. It would have been faster, and more productive, if I'd driven up to Morgan Hill, or another town with a functioning office and systems.