Booking my appointment online was simple, and check-in was quick and easy. The staff were…read morefantastic. That said, the office environment itself was quite shabby and in need of attention. This isn't a criticism of the staff, but of the cleanliness and upkeep of the space. The walls were very dirty and worn in every room and the office felt disorganized. Didn't look like the space had been maintenanced in a very long time. Most concerning, the bathroom door had no lock -- a real issue given that patients are constantly coming and going for urine tests (I actually walked in on someone using it). It made me question whether the lab area meets the same hygiene standards, if the visible parts of the office aren't being maintained. I don't say this to be harsh, but I hope the owner takes it as constructive feedback: investing in the physical space matters. It's part of how customers judge whether they can trust your hygiene practices.

Ya'll are assholes!!…read more Thank you so much to the team at Quest Diagnostics in Gilroy! I accidentally showed up to the wrong location for my appointment, and the lady at the front was kind enough to still help take me in. She truly saved me so much stress and time. Great customer service, professionalism, and kindness are hard to find these days, and I really appreciated the way I was treated. Five-star experience all around. Thank you again!

PLEASE . . . . a fasting lab that does NOT open until 7:30am????! What the heck? Fasting labs…read moreshould be in high gear by 5am so people can get to work or school on time and so that diabetics can eat their morning meal on time. In line waiting for this lab to open were also people who had driven up from Hollister because Quest closed their Hollister facility and they needed to do the drive before rush hour when the roads headed toward San Jose get gridlocked. So they need the lab open as soon as possible in the morning. Now for the positives: The techs doing the blood draws were super nice and got the needed blood sample on the first venipuncture (something not common with my puny veins). Once you were called back to the blood draw area everything went super smooth. Final note: I HATE the check-in kiosks. Everyone behind you in the long line of people waiting for the lab to open, could see my driver's license and insurance information as they are required to be scanned from a platform clearly visible to others. So much for securing your private personal information. You are touching a touchpad surface that is not cleaned between users (hoping the last person using it washed their hands after using the bathroom) and no way to ask questions (like is this test covered by my insurance). Had a recent experience at another lab where the person checking in could not read at all and was just confused and another elderly person spoke and read Lithuanian so the English or Spanish check-in did not work for them and of course this site has no HUMAN at the desk. High Tech is fine for many, but many also want or need High Touch assistance.

Located upstairs in suite 220 Plenty of parking right in…read morefront of the building, fallow well posted street signs to find the building. Staff is friendly however there isn't anyone upfront to answer check in questions which makes it hard for seniors. They have a small computer screen to sign in on that can be complicated to use if your not fast enough or have questions.

Have gone to this one even though there is one closer to my house as they are efficient and…read morefriendly. I brought my special needs adult son in for blood work. He normally fights it and gets very nervous. They were so good with him and it has never gone faster.

We have been here about 5 or 6 times. The lady that works there is kind and patient. My daughter…read moreHATES needles and the lady talked to her in a calm voice. Other places like Lab corp, they just go in and don't care, making my daughter cry. So it was quick and easy, no tears here. I just wish their hours were longer.

I've been a kaiser patient for 20 plus years! Back when it was good people, good medicine. They…read morestill are! My girls have Dr. Lisa Yu wonderful Dr. The most patient, kind and compassionate Dr. You can ask for. My boys have Dr. Antonio Gobenciong another wonderful Dr. He is down to earth, kind, and caring. The MAs are super hard workers. Shout out to Erika, Dr. Yu's MA. She always goes above and beyond and makes my kids feel calm and actually excited to be there. The pharmacy staff is wonderful. They help me all the time. Thank you to Gabe in pharmacy. He is always smiling from ear to ear his smile is infectious and I can see it thru the mask. I can make a novel about how amazing my kP is. They truly want their patients to thrive. I love kaiser and will be a member for life. I hope they all get special recognition because they all deserve. Here is a picture I asked to take with permission of mt daughter with Dr. Yu. She said she is going to be a Kaiser Dr. Future Doc in the making!

Dr. Narvaez & Dr. Chandran are awesome. They are professional and kind. I always feel heard and…read morethey explain everything in detail which I appreciate. Christina Vancura, the medical assistant, is a sweetheart. No judgment ever and very helpful. This Kaiser is clean and there's always seating available. The wait times at the pharmacy are minimal. My blood draws always go really well at this Kaiser. They are all sweet and don't hurt me. I've been coming here for years and haven't had a bad experience yet!

Lady at the front desk is so rude. A old guy forgot his insurance and she said well you need it and…read moreslapped his paperwork on the desk and walked away. Like you could have said it nicer that's somebody's dad and grandpa. Have some respect and she raised her voice at him

This is the worst labcorp I've ever been to. Their "system is always down" and their employees are…read moreextremely rude. I had an appointment made days in advance and was unable to get my bloodwork done because their system was down, AGAIN, and because my order was sent electronically they were unable to bring it up. It's 2025. How have you not figured this out yet, labcorp? The location is also a dump. I highly recommend making the drive to Santa Cruz and avoiding this place at all costs.

The only blood draw place I actually ENJOY going to. I've came here more than 10x now and have been…read moreserviced by every person who works here. They are all lovely ladies -- kind, uplifting, and professional. I leave with a smile and some laughs every time. That's unbelievable considering how not-fun getting blood drawn is. As with all locations, it gets very busy. My recommendation is to MAKE AN APPOINTMENT. If you don't, you might end up waiting a long time -- and that's not their fault. So glad we have a great facility in this little town!

This Quest location is terrific. I have been here a handful of times over the years--before,…read moreduring, and after the pandemic. The parking lot, while small, is easy to navigate and offers plenty of tree canopy shade. There is a well-managed feral cat colony that lives back there as well. I have always received excellent service, and today was no exception. I checked in for my appointment and I was seen right away. My phlebotomist, whose name started with "Sh" but I regretfully can't remember the rest, was faced with fact that I was dehydrated and my order required several vials to be collected. She did an expert job of painlessly extracting the necessary amount of blood anyway by using veins in both of my arms. Pro tip: drink plenty of fluid before a big blood draw.

As South Valley Imaging, they were amazing. As of today, they are now Simon Med. It was chaos. I…read morecalled Friday for an appointment and was told to come Tuesday at 10 for a 10:15 appointment. I arrived at 10 AM and the waiting room was full. Very odd. I check in and I'm told: "We are now a walk-in facility." But, uh, I made an appointment on Friday. "Yes, but now we are walk-in facility." Right, and you couldn't have called to tell me that? Every person who came in after me went through the same experience. I opted to wait and was told it would be "45 minutes." 90 minutes later I gave up, asked for my ID and insurance card back and head home. No x-rays done and a completely wasted morning. What finally made me leave was finding out all the back office staff were now "in a meeting," so they weren't even doing x-rays. I'd been told I was "next in queue" thirty minutes before. But, now they were "meeting." By the time they were done "meeting," they would like all need to "go to lunch." It was never ending. Even if they'd done the x-rays, they couldn't have gotten them to my doctor. Their "portal" is not set up with doctor's offices. Their "sales rep" has to visit all of the doctors to set them up on the portal. They are no longer doing CDs. My appointment is tomorrow. So, this would have been imaging that ended up in the ether with no way to access it. Don't waste your time. Go someplace else. Apologies to South Valley Imaging for leaving this review here. If there was a Simon Med Gilroy page, I would have left it there. I will need to explain to my doctor tomorrow why I am arriving with no x-rays. But, I will also tell him to never send imaging requests over there. It would have been faster, and more productive, if I'd driven up to Morgan Hill, or another town with a functioning office and systems.

Super friendly staff which made my whole experience great. I highly recommend SVI if you need to…read moreget any type of imaging done.