Ya'll are assholes!! Thank you so much to the team at Quest Diagnostics in Gilroy! I accidentally showed up to the wrong location for my appointment, and the lady at the front was kind enough to still help take me in. She truly saved me so much stress and time. Great customer service, professionalism, and kindness are hard to find these days, and I really appreciated the way I was treated. Five-star experience all around. Thank you again! read more

I tried calling to make an appointment but it's next to impossible to do. Their website and voice message say that they were open until 3pm and that they take walk-in's. Apparently this is not true! I arrived there just before 2pm and there were only 2 people in the lobby. A very rude employee came out as I was going to check in and told me that unless I have an appointment I would not be able to be seen. When I asked why, she said they are closing and that one of the employees was leaving early and that would leave her by herself. I explained that I had just driven an hour to come there and she told me that the only way to be seen is to make an appointment. Why does this place say they take walk-in's if they won't see walk-in's. She told me to go to another location. When I told her she needs to take down the sign that says "Walk-In's Welcome" she just said "Ok, thanks". She was very sarcastic in all her responses to me. People don't go to Quest because they are healthy. I have serious health issues and had just driven over an hour to get there and they refused to see me because they wanted to go home early. So unprofessional, especially for a health care office. read more

No sense of urgency. Came as a walk in and they were pretty clear by their actions you weren't a priority. Unimpressed.

I made an appointment over the phone last week, using their automated system. I walked in this morning 1/2 hour early and told them my name, the lady behind the counter said that she had me scheduled :D and that I would be next "note there was 8 people ahead of me and I was 1/2 hour early". I waited about 7 minutes and they called me back. The lady that drew my blood was nice and engaging in conversation. My overall experience was great!! I definitely recommend using this office. read more

Quest Diagnostics - Laboratory Testing Near Me - Gilroy, California

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First time using this lab. Easy scheduling online, very nice lady at check in, and the phlebotomist Joy filled my 5 vials quickly and painlessly, even with my small veins!. And parking right in front too!. In and out in 20 mins!. Big kudos to the staff! I'll definitely come again when needed. read more

the lady who took my blood was a total sweetheart. i usually have trouble w them finding my veins but she did is so easy and it was completely painless. i forgot to print out my lab report and she went out of her way to help me figure out another way. would recommend read more

Very nice and helpful when you have a large group of people coming in for labs . Very organized

Wow! What a difference a location makes. Came in for my morning appointment and no less than a minute upon entering, the technician (friendly too, I might add) confirmed my name and appointment and called me I to the room. In and out in 5 minutes. The previous location had me wait for nearly 30 minutes past my scheduled appointment, then decided that they could help me because I was past my appointment window. Did I mention I was seen 10 minutes before my appointment at this Gilroy location? Much appreciation for this office. Thank you. read more

If I could give zero stars I would. I was a walk in and I wish they told me from the beginning I had to wait until a no show. Instead they lady working there told me that she didn't know how long I had to wait but if sign in the system will tell me. I got there at 11:10 and when I signed up it told me my appointment was at 11:40 - I decided to wait. At this pint there we no patients waiting at all. It was just me. It was 11:40 and someone came in and got their blood drawn. I waited until 11:55 to go ask what time will my turn be because at that point she took another patient that just walked in. I assume it was ok to ask since I though that person had an appointment too. Then she told me I had to wait until a no show even if the system told me my appointment was at 11:40 and she wouldn't take me until a no show. If she told me that from the beginning I would have made the appointment online and I would have still got and appointment by noon. read more

Called 4X over the space of three days to try to schedule an appointment. Each time I was unable to get through to even talk to someone or attempt to schedule - line was busy. Several times the call just abruptly dropped. Finally, I drove over to the facility because they said walk-ins were welcomed. The facility was locked and no one responded to my inquiry despite the fact that it was10:30 AM on Monday morning!. I even tried calling the other facility and Gilroy and had the same problem. Not able to schedule any interviews. No one even answered the phone. Very disappointed in the business model. read more

I have been going here for several years. The head lady Danielle is amazing and accommodating to me. She makes sure I have everything I need to make me comfortable during my draw. She is the sweetest and makes the process so quick! read more

Their online and registration is terrible and the staff on site is indifferent. Plus they don't take walk ins so you're subjected to the lousy registration system. read more

My daughter and I had to go dor blood works at Quest Diagnostics on Wren Ave. in Gilroy. I'm WARNING all walk in patients not to go to this Quest location. Phlebotomists take time doing one patient. Didn't really care how long the walk in patients wait. They should just put a SIGN on their door that they don't accept walk ins rather than make them wait FOREVER. We arrived in the lab at 10:00 AM and one of the phlebotomist explains to the walk in patient that is waiting that it will take more than an hour wait time because they have to go to lunch (and it's still 10:00 AM). Both the 2 phlebotomists are explaining the same thing to each of the walk in patient that comes in. I was lucky enough to be called after 45 minutes of waiting and I notice that phlebotomist also register the patient before drawing their blood. This is very time consuming. I used to go to Labcorp and patien's registration there is at the front desk. It's very convenient and fast. But according to the QUEST plhebotomist "it gets chaotic if they do it that way". I also work in a clinical lab in a hospital. Registration is different from the lab and it's not CHAOTIC. Our lab has STARBUCKS card and very apologetic when a patient waits. This lab, they DON'T CARE about the patient waiting. The three walk in patients that went there this morning all left. The last one was my daughter that left at 12:10 PM. She was never attended even if she waited more than 2 HOURS. It's a good thing that she didn't FAINT because she was fasting. Very inconsiderate phlebotomists. read more

The worst service and the rudest employees. I went to the lab at 10:30AM and the place is empty. The lab worker told me to make an appointment for the next available time. I diabetic and was fasting and getting dizzy due to low sugar and asked her to please do my lab work sooner if possible. Her answer was that we are going to lunch at 10:30AM. I guess her stomach has the priority at 10:30AM over customer service. I am really afraid to go back there. What if she didn't get enough to eat and wants to take revenge on me?!!! This is Quest lab at 7880 wren Ave. Gilroy, CA I give this location not one but zero star read more

Wow, what a difference location makes. Did not have a good experience in another location. They were efficient, and professional. Would definitely come here again. (I went to the other location in 2020 and they couldn't find the doctors order, mostly just talked amongst themselves as opposed to trying to get the order (was in the system, they didn't refresh the screen/email) and it took forever. Actually recently received 4 separate emails letting me know they had the 2020 order and did I want to come in. Yikes read more

Easy scheduling, short wait time. The nurse was very competent and pleasant. Overall, I would be happy to come back to Quest again if the need arises. read more

A family member needed a tox screen for a court case to prove they were not using drugs. At the time of testing it was specifically requested that the report state EVERY DRUG & CATEGORY that was tested for. The report merely stated "No Drugs Found." This was meaningless for legal purposes, as we needed to show that certain & specific drugs were actually tested for. A total waste of time and money. Hours spent on the phone got us nowhere. All we needed was a list of what they tested for... how hard can that be? Almost $300 spent for worthless results... SAVE YOUR TIME & MONEY - GO SOMEWHERE ELSE! read more

I went to the wrong Quest (there are two in Gilroy) and so when I figured out I was at the wrong one, I ended up being 5 minutes late for my appt. I apologized to the person in the office (She was the only person there) and she said what time was your appt? I explained- and she said sorry I cannot take you now, you'll have to reschedule. I replied again that I was sorry and could I wait (as there was NO ONE else in the office, and she said "no, someone might come in" and sat back down. Talk about a rough morning. So I fasted, went to the wrong location (totally my fault) and then was turned away once I drove across town, despite there being no one else there. I hope they consider the times we are in right now and perhaps have a bit more compassion for fellow people. I will not go back to this location due to how rude the lady was. read more

Wait wasn't too bad as I had scheduled appointment so only had to wait about 15 mins. However, the tech was a clutz and bruised my arm badly from a simple blood draw. Amateurs.. read more

Quest Diagnostics - Heavy bruising from clumsy technician - Laboratory Testing Near Me - Gilroy, California

Omg longgggg wait time!!!!! I'd consider going somewhere else! I think they're just short staffed or aren't organized in their workflow?!? There's only one person answering calls and inputting patient info in the system. And one person doing the blood work. This is the only office in Gilroy, you'd think they'd accommodate the demand in people that visit this office. Don't let this place be you first option! And don't bother if it's a fasting Blood sugar test, you'll be starving because of all that waiting! read more

My newborn baby needed a Jaundice screen and we had visited two other Quest Diagnostics in the area who were unable to compete the screen. Upon arrival at this location the staff was friendly and helpful. This location was out of supplies necessary to complete the test but Jennifer not only called near by locations, she drove to Morgan Hill to pick up the supplies needed. When she returned Jennifer did a fantastic job with our son. We greatly appreciated the level of service she provided us with. read more

Wanted to thank Daniela for being awesome, especially because my husband was so nervous about getting blood drawn. We were a walk in on a Wednesday at about 3:20 and we were in and out. She made it super easy and was very accommodating! We will definitely be asking for her next time we go in! read more

The Good: Nice area The Great: Clean friendly environment The Amazing: Fast in and out read more

It's taking me 5 trips for what should have been 2. They did not put me in the system and file my lab request. They also did not call my doctor to find out an answer to something they needed to know. Who has time to keep visiting a professional office that is not properly filing patient information and completing health-related tasks? There isn't any way of contacting them on the phone either. I gave it two stars because the people communicated professionally with me. I was patient with them as well but I could see someone acting a lot more upset, having to waste so much time. read more

Quest lab is horrible in every way. Just so you know Labcorp is 700 W 6th St E, Gilroy.They are fast, friendly, competent and THEY WILL TAKE Quest LAB ORDERS!!! I was being tested for a medical condition twice a week for almost 4 months at Labcorp. Once their computers were down and I was STILL in and out under an hour. Most of the time it's under 15 minutes. I've not seen one MD in almost 2 years because I hated the reality of having to take a fasting blood test and wait hours at Quest. She sent me another and I went to Quest anf there were at least 15 people with 5 people not crossed off in faith took it to LC, and they accepted it. Now that I know LC takes Quest orders Im NEVER going back!!! read more

Do not ever come here! They refused to open the door. I came on a Saturday at 1030 am and I heard people inside talking and they refused to open the door. As everyone's time is valuable and going to do a blood test is a chore to have to come back again is very inconvenient, not to mention waiting longer to get the results. I watched 12 people go to the door and wait with me. Absolutely appalling and will never come back. read more

Having just moved into the Gilroy area I needed to find anew lab for blood work, and had used Quest at other locations in the past. This one had mixed reviews and I decided to take a chance any way. I'm glad I did! My experience was very positive. I had scheduled online for a 9 AM appointment and arrived at 8:50 to check in. I was called in just a couple minutes, and taken back to the lab room at about 8:55. The draw itself was quick and easy - just a small pinch. I was done and out the door by 9:00 - my original appointment time! Outstanding service - A+ read more

First time I went I was a walk in and waited a hour while appointments came and went quickly so I figured that's the way to go, WRONG! I waited 20 minutes past my appointment time... they took walking who came after me and didn't even take my paperwork until the 20 minute mark there is no point in making an appointment! I ended up leaving because I had other things to do and had someone watching my son. Appointments are not a priority not to mention there where 3 people working and while 1 was taking patients the other 2 where gossiping about a previous patient instead of taking patients of there own. Thanks for respecting people's time! Appointments should be taken first! Called labcorp and will be going to them they take quest lab orderers seems like they have better service! read more

Danielle at quest Diagnostics is AMAZING! She drew my blood so fast and painlessly! I have never felt so comfortable having my blood drawn. If you have fears of needles she is the person to see! Kind professional and attentive. I was in the waiting room for all of ten minutes while she finished with two patients that were ahead of me. I appreciated her professionalism and caring demeanor! I will return to quest Diagnostics in Gilroy solely because of her! read more

Worst lab ever in Gilroy. You will spend an eternity in here while appointments pass you bye. No sense of urgency. Been over an hour and no one checked me in. Chit chatting and confusion. Never coming back. I will go to other quests that take their jobs seriously. read more

I can not believe this lab even exists. DO NOT GO TO THIS LAB!!! I took my 9-month-old baby over for a blood draw. I made an appointment at 11:30 and wait till 12:25 pm. When I checked in, the front desk lady was like crazy busy and she told me the waiting period will be more than 1 hr. I said I have an appointment. She said, Yes, one hour. Two techs work on my baby's blood draw and no one can find the vein. Even they insert into my baby's arm, they still can not find the vein. They keep injecting for about 1 min. My baby's entire arm was bruised. In the end, they still didn't find the vein and gave up. The tech asked me to come over and they will be having an experienced tech who may find the vein. I can not believe that. I thought you are all licensed technician. If you can't find it, why don't you just say it in the first place. Another thing is, they left all blood work out in a warm lab temperature. You could find the Blood Collection Tubes with blood or other tissue samples everywhere. The trash can is right behind the blood samples. I think I should just report to Health Surveillance Agency. Dirty, nasty place. Terrible! read more

Don't bother going to Quest Diagnostics - even if you have an appointment - you may wait 2 hours to be seen. Poor management, double booking appointments. If you miss your appointment time by minutes you will be out of luck. By the way, no where is this posted! Obviously Quest Diagnostics has too much business and can't treat all of their patients - so go to the other medical diagnostic company - unless you want to 2 hours waiting to have a blood sample taken. By the way, other medical professions, if your a couple of minutes late for a appt,, they understand traffic and commute issues and work the person in to be seen by a medical professional. This does not happen at Quest!! If you happen to be late by even a few minutes you are immediately put into the category as a walk-in patient. So, how does everyone apologizing - get me back the 2 hours that I waited in their lobby. Quest - don't worry I will do everything that I can think of to help reduce your patient flow so that folks don't have to wait 2 hours!!!! read more

My daughter is wheelchair bound with brain cancer. She goes to this facility with scheduled appointments multiple times a week for critical blood testing. Today, they asked her for her insurance card which she did not have with her. They have never asked before except on her first visit and she had the card at that visit. The insurance company (Aetna) is current on all past visits and there is not an outstanding balance. She was turned away because she did not have the insurance card with her. No they did not take her in and ask her to bring the card later this week at her next visit and all future visits. They sent her away without taking her blood. If you have a choice, go somewhere else. read more

I have driven my son and niece here for their lab work. Never had a problem. We were seen right away and staff is friendly and courteous. I do want to strongly suggest that you make an appointment. I assume that is why some folks had to wait to be seen because they did not make an appointment. read more

I went with my mom today and all the staff was very nice and helpful. Danielle helped us and she was amazing. Thank you

Came in this morning at 8:30 with no appointment for my twins to have lab work done and I expected a long wait based on reviews. There were approx 7 people ahead of us and I only waited 30 minutes! Was so impressed with the efficiency! Very pleasant experience and the staff was super great with my terrified 4 year olds! read more

They really need negative stars up here! Worst experience ever! My husband went in for a drug screening. Was talking to the assistant that was doing the screening he was wearing a watsonville sweater and she asked him "oh where's a good place in Watsonville for a chavela?" My husband told her a spot and then left the office. Her co worker that he wasn't even talking to decided to go into his patient records and get his number so she could text him. The first message was "hey I hope you don't mind that I'm messaging you" his reply said what's up thinking he forgot to sign something but no she then replied "oh nothing I wanted to hit you up because I thought you were a cool person" then when I got on the phone to confront her her story had switched to oh he gave me his number and told me to hit him up. Come on girl you just said I hope you don't mind me texting you. Thirsty ass whore. Then she proceeds to tell me she has a man and a 3 year old, but yet your hitting up my husband because you think he is cool people not to mention going into his private patient chart and getting his number. She told me I could call her manager and gave me her friends number to call. I ain't stupid I work in the medical field for over 8 years this is something that s so huge on patient privacy and HIPPA. I took it to the corporate office and thank you corporate office for taking care of this situation on a timely matter and letting her go. It shows that your not always gonna get away with something. Something you may think is so simple but it's actually a huge privacy scare. Lesson learned here don't be going into patin t charts to be getting someone's phone number without permission. Where are your morals?! Are woman these days that thirsty for a dude that they would do anything to get their number? Knowing he's married and you have someone too? So unprofessional. Now we have some random thirsty girl knowing my husbands number and where our family lives. Be careful! Unnecessary drama over some thirsty whore... read more

Although I can't comment on their service, my complaint is with their driver. On 18DEC14 (around 11:15 AM, on 1st street, Gilroy) I observed one of their drivers tailgating other drivers, cutting in front of other drivers, making a right turn from the far left lane (crossing over two lanes), and cutting other drivers off to do it. I don't know if this driver was drunk or if Quest Diagnostics has a policy of letting its drivers sample some of the medications it delivers but this erratic, dangerous driving was putting everyone at risk. How do I know it was a Quest Diagnostics driver? The person was driving a heavily branded white car. read more

Now I know exactly why this place has such bad reviews. I came on saturday and got there at 1104am, there was a few people standing outside. A lady walked out sayig that the door had been locked. The lady working, Sandra, said they were closed. I said that on the web it said they were open until 1pm. 2 other people had said the same exact thing. Sandra said that she knew and she had contacted someone about it. On the door under hours for saturday, it had the sticker numbers scraped off. There was nothing on opening time and a piece of paper saying 11am for closing time. The people in front of me waiting outside had been there about 10 minutes before 11, but they locked the door way before 11am apparently. There was about 6 people that came after me including a lady that drove all the way from Hollister. But Sandra did not care about customer service. Seemed like she only cared about getting out of work on time. read more

Took my client with developmental disability for a routine tsh lab in this location. We normally take him to the one in Morgan Hill but the earliest appointment open is in this location so we decided to set it up. Everything was going well with registration up until it was our turn. My client was clearly having a behavior and was constantly moving around. So the lab tech lady told us (hence there's another staff with me), that she can not do the blood draw if my client is moving a lot and in which I replied that I understand. So the tech proceeded with putting my clients info on the computer while my client, coworker, and I waited behind her. My client being developmentally disabled acted out and accidentally hit the lab tech on her buttocks. She turned around and told me and my coworker that she won't do my client and she bolted out of the room and went to the front desk and told her coworker that my client hit her in the butt. She asked her coworker if she want to try but since she was sitting behind the desk, even if I didn't see her face or hear her reply, I can definitely tell what her answer was...no. I understand that she got hit but being in the medical field, I expect that she would understand that there are different kinds of patients out there. And what pissed me more is that she blatantly told us that she won't even try to take care of my client. I mean that's why there's 2 male staff there to hold him down. If all lab techs are just like her then I don't know what kind of medical care developmentally disabled patients will have. She's clearly in the wrong profession if she can not handle different kinds of clientele. read more