Manny saved us! We are so grateful for the amazing work…read moreBioHazard PRO performed. Manny took care of us, was patient and kind with fantastic communication. Manny and his Team Michael and Moustafa deserve 5+ stars.

I contacted Biohazard PRO to help with my mom's place. She has dementia, is a bit of a hoarder, and…read morewhile things look clean on the surface, every inch of her cabinets are packed and unsanitary, making it extremely difficult to make meals for her. Sal reached out, and he was kind, compassionate, and made me feel like he truly understood what I was going through (we must have been on the phone for almost an hour talking about my mom's situation). I was ready to use his service, but after I showed him pictures and a video, he advised me to use a deep cleaning service instead. Though he was certain Biohazard PRO could do a great job for us, he told me a deep cleaning service would cost significantly less. He didn't have to be so candid, but he wanted to make sure I didn't pay more than I needed to pay. Many people would have put money over empathy, but not Sal, and I very much appreciate him!!!

Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did

If only I'd read these reviews - of course they know you won't when you're dealing with an emergent…read moresituation. I used to wonder how restoration companies made such gaudy margins, but now I know! Here's a synopsis of the play they run when dealing with water damage in case you are a prospective customer or are considering implementing it at your place of business and looking for 'best' practices: 1. Get out to their home as fast as possible - you want the clock running on labor hours 2. Take careful measurements of the space and input into software to calculate quote and provide a verbal quote - don't show it to the customer so you can later claim it was a 'guess' - they're over a barrel (figuratively and sometimes literally), they'll say "yes, please start right away". 3. Do some of the work - the easy bits - leave as many air movers and dehumidifiers behind as you have on the truck - need to make our #s this month, those thing aren't earning $$$ on a shelf! Don't worry about FEMA drying guidelines for space and equipment counts - this customer doesn't know what those are, they'll pay up for whatever the insurer denies! 4. Make up some reason why you can't come back for a few days longer than initially communicated - IMPORTANT: Don't do the moisture monitoring, because that may show you didn't need the equipment there as long as you left it for (much harder to charge for it in this case). You'll just say you were too busy. 5. Go radio silent for weeks or months, then send a one-line invoice for ~50% more than initially quoted, only providing detail once they've all but staked out the building to ask for support such as detailed invoices or drying logs. 5a. IF they push back on increase, state something like "we thought you were self-pay" (is this just a textbook insurance fraud description?) 5b. IF they push back again, claim that you did the work properly, that your rates are 'industry standard' (absolute garbage - are they openly admitting to collusion?) 5c. IF they push back further, copy and paste messaging from prior emails to them or others (lots to work with) - they'll give in. Helpful to add lots of people to the e-mail chain. Allude to legal action, hope your customer is weary of a protracted legal battle. LOOP STEPS 5A - 5C UNTIL THEY GIVE IN OR THE SUN EXPLODES ABOVE ALL ELSE: Obfuscate like your life depends on it - return no calls, provide no written communication - above all else, never communicate with both the insurer and insured at the same time - you need them out of sync.

They were very professional, in calling me the day before to tell me the time, and then half an…read morehour before they arrived. When they arrived, they asked me what I wanted to save or throw out. They were very polite, worked hard, and worked until it was dark. The mold smell has already become less after a few hours, and even more so the next day. I would highly recommend them.

Allen, Juliet, Anne and the rest of the team made the remediation of the asbestos found in our…read morekitchen go as smoothly as possible. The whole process of abatement was new to me and felt daunting, but ABC was professional and friendly as they patiently addressed my questions and concerns. They were very responsive all along the way and we felt taken care of and very safe. Abatement work is such a crucial part of the entire renovation process and ABC's contribution was very much value added. Thanks to their attention to detail and focus on helping us make a renovation deadline, our job was completed as soon as possible. We are left with peace of mind, knowing things were done right. I would highly recommend Atlantic Bay Contracting. Thank you, Allen, for all your hard work!

This company and their team could not have been more prompt, courteous, beyond knowledgeable and…read moreprofessional. Having a unique situation, Allan had recommended alternative companies that could remedy our issue. Let me tell you: should you have an issue with mold, asbestos, etc.--you'd be doing yourself a disservice by not hiring ABC.

I have worked with Sam twice for mold testing and have been very happy. The first time I worked…read morewith him I was out of the state and he was able to handle everything on his own, getting the keys from the lockbox. His testing is tailored to the situation, his reports are thorough, and he is more than happy to speak on the phone to provide advise on a situation or answer more specific questions. He is also a good person who wants the best for his clients which leaves me feeling confident in the results.

I've used Sam's mold testing services twice and have been very pleased overall. He responds…read morequickly, schedules appointments right away, and takes care to ensure the testing conditions are appropriate--he even suggested rescheduling during a particularly humid period so the results would be meaningful. His reports are detailed and thorough. The only challenge was that the second report took several follow-ups to receive, but once it arrived, it was excellent.

I had a roof leak in late Feb, time sensitive as mold begins to grow in a few days. They came out…read moreMar 2 to do an assessment, said I'd get a quote in 2-3 days, never heard back. Called them 5 times, every time they said "we'll have that to you today". Still nothing.

Very disappointed and frustrated with Servpro of Lynn/Lynnfield. It has taken them over a month…read morefor a cleanup of water damage at our house, not because of the amount of damage but because of their incompetence, poor scheduling and a lack of committing proper resources to the job. Multiple trips to the house could have been avoided. They left our kitchen floor a mess to the point where their own supervisor said so. Rather than wait for them to come back yet again and finish the job, we had to get another contractor to do it right. They also damaged our stove in the process, admitted that they damaged the stove, yet they are giving us the runaround about reimbursing us for that. I would not use this company. You cannot email them, you cannot even leave a review on their site even though they ask you to leave them a review, and they never call you back when they said they will. What a combination - poor customer service with poor workmanship!

Highly recommend. Honest and professional! Our dehumidifier…read moreoverflowed onto our basement vinyl panel floor, and water sat for a few days before we realized it. Afraid that water had penetrated the flooring and was growing mold, we called PuroClean. Rich from PuroClean came to assess our situation - he was experienced, professional, and knowledgeable. He determined that we did not have moisture under the flooring, and therefore, no need to rip up the floor, yay! I really appreciated his honesty and advice on what to do. Another company was ready to charge us $2000 to take up a portion of the flooring. So happy we called PuroClean.

When my dishwasher leaked and caused significant damage, Frank and his team made the entire…read moreexperience so much easier. He managed the process from start to finish, including coordinating movers to pack up my condo, arranging a storage pod, flooring repairs, water remediation, cabinet repair, and so many other things. Frank communicated directly with my insurance company, which took a huge burden off my shoulders. He was responsive and communicative throughout and made a stressful situation as painless as possible. Thank you!

Using this company has been a nightmare. One small bathroom leak, and over a year later they are…read morestill delaying finishing the job. One excuse and cancellation after another. 13 months later!!!!! We still can't do laundry!!!! There were days we took off from work, only to have NO ONE SHOW UP. We have constantly been told the electrician is not available, the plumber is busy all month etc. one small bathroom. Over a year of incompetent, bumbling empty promises. We just got another update that they are postponing the finishing of the project for another 3 weeks, and won't be able to make it Monday as scheduled. Seriously? Nightmare of unprofessional, unorganized mediocre work. I would never consider them for anything or recommend them whatsoever on the future. Just done.

This is my first time needing restoration services so I don't have a basis for comparison. Our…read moreproperty manager recommended these guys for the water damage we suffered from the unit upstairs. Pros: 1) Have all the subcontractors available. 2) Nice and professional staff. 3) Did a good job with restoration - the replaced trim and baseboards looked better than the original ones. Cons: 1) Timing - despite initially saying they weren't busy, they took a few days to come out and assess the damage. Also took another few weeks to get to the demolition, by which time they said the water damage had already dried itself out. Then it took about another 1.5 months for restoration, which was a bit frustrating since we had to live with holes in our dry wall and our furniture misplaced for several weeks. Cracks from the demolition continued to get bigger as time went on. 2) One of their subcontractors took a couple weeks to reach out to us despite us reminding them frequently. We ended up finding our own electrician who fixed our issue before their subcontractor even called us. 3) Pricing - again I don't have a basis for comparison, but I felt we were charged higher than necessary. At the first assessment, they came in and were very clear that this job was pretty small for them, so the price (and the amount of time taken to complete this job as I said above) seemed disproportionate to the amount of work needed. They did return a small amount of money for work they didn't end up needing to do.