Called to have a $600 gas stove plumbed in; was told about the $99 charge to come out, but no…read moreadditional information given regarding the cost to install. Nick came out; SUPER professional, courteous and very understanding...the cost to do a 20 minute installation was close to the cost of the appliance, over $500...unacceptable to not even give a range of the cost of the installation forcing you to pay the $99 fee for them to come out and 'give' you the estimate. Strange business practice. Other than an attorney or a well paid surgeon, I'm not sure who else makes over $500 for a half an hour of work. We did have them install, but won't use or recommend them in the future. Too bad because their tech was awesome !!

Yesterday, Moe came by to diagnose and fix an AC unit in my office. He was super friendly and…read moreprofessional and did a great job explaining the problem to me in a way that made sense to me. He was efficient and cleaned up nicely l. When he was done he even offered to cut a piece of ceiling tile to fit perfectly. I hope not to see him for a while but if I have to...I know it will at least be a good experience.

We were in the market for a standby generator installation and contacted a small handful of…read morecompanies that serviced Southern NH. Generator Pro (Nashua) and NH Generator Installers (Concord) were the two companies that had the generator installation process down to a science as well as good reviews on other sites. We brought both companies out to give us quotes and the work came out to about the same price in both cases. We ended up choosing Generator Pro because (a) we didn't have to chase them down for the estimate after the visit, (b) the owner personally did the site visit for the estimate and seemed like a really good guy and (c) their communication skills were noticeably better than their competitor. Generator Pro ended up being great every step of the way to the finish line. The installation process is coordinated by Michelle, who is incredible at her job. When you undertake a complex job such as a generator installation, the person coordinating the work is just as important as the people actually performing the work. There are numerous steps along the way--choosing the right generator, getting it delivered and "set", gas hookup, electrical hookup, inspection, etc--and most of it has to happen in a certain order around the buyer's schedule. Some of the work needed to be outsourced to 3rd parties, such as gas work and electrical work. Generator Pro chose very friendly and competent workers for these tasks that we were happy to welcome into our home. When the generator process was complete, the owner (Doug) drove over to give us a personalized tutorial on usage. When you spend this amount of money on a purchase, you want to feel great about it every step of the way. Generator Pro gave us a level of service that never had us second guessing ourselves when we were writing large checks. We look forward to working with them going forward!

Generator Pro of Nashua New Hampshire is a very professional organization. First, appointments are…read moremade same day, then confirmed, and a reminder is sent day of appointment. Technicial resource arrived on time, executed work as promised-with excellent customer service skills. Explained the problem and answered questions with simple detail. I would strongly recommend Generator Pro for general maintenance or electrical issues on your home generator.

I had run out of propane gas last night. When the delivery…read moreguy ," Chris" showed up he was very polite, filled the tank . When he was done with that he came in got my furnace going again ,he made sure I had hot water, and then got my propane gas fire place started again! He had been trained how to get my appliances back up and running again. He was just as excited as I was. I'm thankful for the effort that went above and beyond. Also want to give a shout out to Jim in customer service and Matt in scheduling delivery for their kindness and professionalism. J. LaRosa.

We just received our second delivery of heating oil from Palmer and was shocked at the price…read moredifference. I drive a diesel car so I'm aware of the price at the pump but there's always at least a 75 cents difference. This time Palmer's price was 3.949 before discount. The Sunoco here in Rochester pumps diesel for 3.899. That includes road taxes. So what goes on with the price now? The commodity prices are at 2.33 to 2.40 this week. Quite the mark up.

I purchased a Natural Gas Honda EU7000 a few years ago. I have had a few issues on set-up and…read morerunning. Everytime I have reached out, they (Gary) has been incredibly responsive and helpful. I just had another issue and they were unbelievable. It turned out my problem was caused my failure to put the battery strap on. The level of customer service that they provided for my own failure is exceptional.They told me that their customer service and satisfaction is important to them and they proved it. Jenn has also been terrific. Pete Sexton

Had a minor issue that needed additional troubleshooting with the unit, and after not hearing a…read moreresponse for 13 days I responded with a followup email asking for an update, and after waiting ANOTHER day I sent a followup email saying (This is word for word) that "I plan to initiate a chargeback on my card if I don't hear back." That was the ONLY thing that got them to respond. The president reached out and complained saying "At this point, though, since you felt it was important to threaten us, you've made the situation untenable." (which is an unhinged response lol), and ironically immediately proceeded to tell me that if I returned it and it was damaged in any way that they would "Pursue every legal remedy available to be fully compensated." He then signed the email off with "Threatening the people that are trying to help you must work great for you, but not us. Have a great day!" Absolutely unhinged response to a customer who was just trying to get support from an unhinged company. For blowing up at the most mild of messages, I couldn't imagine anyone needing any warranty or support help from them. Stay far away! Way better options out there at way better prices. After seeing this review they emailed me again: "Your public reviews were misleading, defamatory and libelous." ^ This just reinforces that they deserver a 1 star review. I'd review lower than one if I could.

Prompt friendly workers. Explained plan clearly, cleaned up after themselves and performed work…read morequickly.

This review is from quote to finished and completed work on mini-split heat pump (HVAC). Overall…read morewas great and would recommend! Quoting process was very thorough, and we went over almost all options possible. Pricing was not the cheapest but also not the most expensive based on a few quotes that we got. So from my experience you get great value for the service. Scheduling is mostly where my experience was missing that 5th star. Change in scheduling happened about 3 times and so you'll have to be a little flexible because during material and labor shortages due to covid, I'm assuming this where the challenges are. Installation was mostly all clean and went smoothly without any unforeseen issues. This was in about 4 parts: inside unit and compressor one day, outside and inside and basement lines one day, electrician assessment quick look one day, then actual electrician and final turning switch on. There was a very minor issue that we ran into a couple of weeks later but they were able to resolve it within 24 hours at no extra cost. (Covered under warranty)

NEGenerator installed my whole house unit about 8 years ago and have always had good results…read morewhenever needed. I do my own service so not on their routine customer list. However, whenever I have needed any help they have been great. Recently had a surging problem that only occurred during scheduled exercise. Kelsey spotted the small broken spring from servo to carburetor right off and we got a replacement. Great Service Technicians are the key to great service and well worth the service fee. Thank you Kelsey.

They left such a mess with sawdust all over, things thrown out of their way( I would have happily…read moremoved things in advance had I known what they were doing) , wires aren't straight ( not necessary but messy looking) requests by worker for payment minus an invoice, and a whole lot underestimated! Job took 3 days instead of one. I called the oil business which had recommended them and was told to call the owner. I left a message which was never returned. So far, the generator worked when I had one power failure.

We were looking for an electrician to repair and replace all power outlets and switches in our…read morehouse. Also there were several serious problems we needed to address. Corey and his brother were very professional, responsive and able to work around our schedule. We can recommend them as experienced, knowledgeable and pleasant to work with. They had all the necessary parts and supplies on hand, so we did not have to worry about that. Highly recommend!

I hired Corey to set up and install a generator. He installed the wiring , but never came with the…read moregenerator or to finish the job. After multiple texts and emails, there was one excuse after another. After I insisted on a refund, he stopped responding and now we are out a hefty deposit. I am writing this to hopefully prevent other people from going through what we did.

Totally trust Evan with my Generac Generator. Services with just needed ad will keep your power on!…read moreMark B

Like the service I get from Evan. Please note the Westford location has moved to Ayer. The business…read moreis still open and doing well. Evan is a very likable, very thorough generator tech. Service is excellent.

My experience with the team is Excellent!…read more With removal of 55 trees, stump grinding, application of several yards of Loom went very well' The value to me is great. Would recommend Delano Property Services. Evan demonstrated professionalism in his ability to handle several tasks.

Horrible service! My neighbor had trees removed and they needed access thru our driveway. He made…read moreall kinds of promises, they would not leave the trucks on our driveway, they did! They promised a tree to fill in the area they cleared for access, no mention of a tree! My poor neighbor, their yard is a total mess! He's not an arborist, he outsources all his work! His website claims Roofing, Solar Panels, Plumbing, Tree Care and HVAC! Beware too many items on the menu means master of NONE! He acts very polite and nice but doesn't care one bit about his customers! His reputation will catch up to him eventually! Hopefully before he ruins more yards!