I really wanted to give 5 stars...i really did.
We made a reservation for 4 adults and 2 kids. We were shown a table in the bar area. When my wife mentioned this issue to a server/hostess, we were told "well people just came in", to which my wife said "that's why we made a reservation". Okay, we can look past that.
Chris was our waiter, and he is also a bartender and all around good guy. He was amazing desiring our service.
The specials were explained to us, we put our 4 year olds order in (buttered noodles---he's a food connoisseur), and decided on our meal.
My wife ordered the pork belly appetizer and mussel appetizer as her entree. The pork belly looked good, but it was small. The mussels....let me start by saying that when one orders mussels, you are taking a risk that you may get a couple sandy ones. Unfortunately, 7-10 of hers were extremely sandy. In fact, the mussels were served in a white wine, garlic butter, and Aleppo pepper broth, and while the broth in the other 3 portions at the table was this beautiful hue of orange, my wife's was darker due to the sand. I tried a couple and the amount of sand/grit just turned me off. The dish was inedible.*
My father in law had the mussels as an app, and the duck special. First, his mussels were fine, although he didn't have much broth to go with the homemade crostini served with the dish. The duck...he asked for it medium rare (the way duck should be), unfortunately, it came out medium/medium well. There were some medium rare pieces but most were overcooked. The duck had some amazing flavor though!
I ordered pan fried oysters and a braised lamb shank special. The pan fried oysters were a HUGE disappointment. First, they only came 5 to an order...not even a half dozen. Second, they were TINY! The problem with tiny pan friend oysters? They get really tough. Plus it wasn't really filling at all. They were set on top of black beans (that were uncooked), and it had lettuce chiffonaded under the oyster (which was mentioned in the food description) but it didn't do anything for the dish. It was a waste.
The lamb shank, this thing was HUGE! It was described as being braised with tomato and rosemary, and while I did get a hint of rosemary, the tomato flavor was not there. In fact, there wasn't any of the braising liquid served with the shank. It was served on top of some grits with rainbow carrots. There were a couple carrot rounds on my plate, but that was it. The dish was good, the lamb super tender and moist, a wee bit under seasoned, but not awful. I probably won't order it again.
I said earlier that Chris was a great server...and he was, unfortunately, he not only had to bartend, he also had 4 or 5 other tables ranging from our 6 top to parties of 2-4. He was overworked. He did not check on us after our food was delivered, which was because he was too busy! We ran out of water, we needed more wine, none of these requests would be filled. There were other runners/assistants running around but they ignored us and others.
Another party of 7 were seated on the other side of the wall, and they complained about the service to their server, a dirty blonde woman (the same one who gave us issues regarding tables and seating earlier), who said "yup, people keep coming in I'm the only server down here, and who would think it would be busy?" Well....it's a Friday night, in a skiing area, between Christmas and New Years....what do you expect?!? This is also the model employee who screamed through the restaurant saying "I've got a party of three, put those tables together!" And other such nonsense. While people were eating! She needs a course in professionalism.
The restaurant had probably 30-40 tables which is too much for 1 or 2 servers. Management needs to hire more people!! Especially during winter/Christmas break.
*We did inform Chris about the sandy mussels. He said he would talk to the kitchen and see what could be done. He got so busy with his other tables, no alternatives were offered to my wife, although the dish was taken off the bill. Not really what we were looking for since my wife didn't have anything to eat but 3 pieces of pork belly.
I'll come back and give them another try, but this place has a CULT following in Margaretville. It should....the original Binekill was a staple in the community. I LOVE the direction of the new menu (although I'd love to see the escargot in garlic butter make a comeback). Tonight the overall experience just sucked.
Maybe my next review can be 5 stars....I've been waiting for this place to reopen and come back to eat here. My in-laws were shocked at how bad it was tonight as they have eaten here before too.
Again, props to Chris! read more