BEWARE. New owners and I was optimistic that the service would remain the same. Wrong! I took a pair of slacks in to have a hook and eye replaced. They used white thread and it appears it was done by a child and then charged $16! If you want professional alterations go to Jefferson Park Cleaners. read more

Biltmore Cleaners - Sloppy and rusted workmanship. - Dry Cleaning Near Me - Chicago, Illinois

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When you walk into Biltmore there is a very strong fragrance. I didn't know if it was cologne or those incense oils but it's overkill. When I picked up my shirts and pants they all had this very same smell. I have washed my shirts several times since picking them up and even soaked them in vinegar. This smell will not come out! If you're sensitive to fragrance, strong chemicals, or just don't want to smell like something other than how you normally smell, BEWARE! read more

I've been going there for years but then ownership changes this year. They got my order wrong four times. Altering clothing incorrectly and this week a pair of pants they hemmed one month ago- the hem fell! I'm not going back to them becuase of their incompetence. They didn't even seem to feel bad. read more

Worst ever since the new owners got this place?!?! Very disappointed destroyed my expensive clothes, got them back stained and with holes. Never again going back to them! read more

Been going here for 10 years. It's my go to they do a great job. Always happy, always on time. Such a great spot to have in the neighborhood. read more

Great service and very friendly people who run the place. I dropped off several winter pieces and some dresses - it cost much less than other dry cleaners I've been to. read more

The carpet cleaning experience was so much satisfying. The price was very reasonable to go back again. Also the customer service was at peak. Recommend it 10/10 read more

Brought in two suits to be altered after weight loss. Tapered the coats to reflect a more modern cut and took in the waist on the pants and tapered them to get rid of the baggy look. Dry cleaned and pressed. Picked up in one week. Tried both suits on and they looked fantastic. Fairly priced and friendly service. Highly recommended. Please support a local neighborhood business. I've lived in the North Park and Budlong Woods neighborhood for 45 years. Another fine business on the Bryn Mawr strip between Kimball and Kedzie.--Robert Benson read more

One of the finest dry cleaner I have ever seen with great service with on time delivery met Adam he was so nice and promising and they Altered my shirt and jeans that was good one. Time and money valued service fully recommended. read more

First time writing a bad review as our experience is outrageously bad... brought in a new silk blouse for dry clean for the 1st time and its sleeves came out to be ripped. Judging by the ripped patten (there are almost a cross looking ripped lines at the bottom of the sleeves), it's apparent that they put the silk shirt into press machines instead of ironing by hand (which is what you are supposed to do with silk shirts). The owners had no intention to apologize and were very rude; what's worse is after some arguing they started to claim they saw the sleeves ripped when we brought the shirt in. Very disappointed and wouldn't recommend anyone to visit this shop. There are far more better options in this neighborhood. read more

Biltmore Cleaners - Ripped left slave - Dry Cleaning Near Me - Chicago, Illinois

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Excellent job. Dropped of 15 items yesterday night and they had everything done today at 2pm. The work looks good and they are reasonably priced for the work and turn around time. I will be back read more

Overpriced, unfriendly, taking my business somewhere else.. $18 to take out pants? adding insult to injury, I was not satisfied with the results. After this incident, I vowed never to go back but last week i wanted some pants hemmed, it was an "emergency": well I was leaving town and wanted to take this suit with me so needed the pants back same day. As soon as the lady heard same day, she just stomped off, shaking her head with such vigor I was afraid her neck would snap. Is that unheard of?I took my pants to the alterations one block away and they told me I could pick it up after 3 hours. read more

You won't need a trip to Asheville to visit THIS Biltmore. And the prices at this one, on that strip of mostly Korean-owned shops on west Bryn Mawr (not far from the Northeastern Illinois University campus), are more reasonable. It's major competition is farther to the west, Davis Imperial (which is excellent for a much higher price). Although I never asked, the young man and older women manning the counter seem to be of the same family. And they are both friendly and cordial. I read on this page complaints about price, particularly for alterations. I disagree that Biltmore's is higher than the norm. And you usually choose a cleaner based on its convenience for you. One thing to understand about the prices, since Biltmore has its own plant on the premises, its dry cleaning prices reflect what it wants to pay its staff and keep the good ones from jumping ship. There is not much mark-up possible on the dry cleaning prices, so the hand labor of alterations is where they tend to make their profits. If it's convenience you are after, have Biltmore make those alterations. If, on the other hand, the work might be more exacting, there is a great tailor just across the street (see my review for "Ji's Tailor"). The only plausible option on this page for the parking at Biltmore is "Street," but the actual situation is better than that: there is a 2-car reserved space at the sidewalk outside of Biltmore. You can park there free for 15 minutes by leaving your emergency flashers on. So you can ignore the Daley/Emanuel meter system, if you are quick about it. read more

Biltmore cleaners is a very professional and efficient establishment. I can honestly say that I've never had a problem with any of their services. My only beef is PRICE. I was in need of having a zipper replaced on one of my favorite retro skirts - $14! This price did not include cleaning, just the zipper. AAhhhh Yikes? Hell, I could have made another skirt for less. Yes, I am quite familiar with the sayings, "you get what you pay for" and "you must spend money to get superior quality service"... but geesh. Next time I'm going to find someone with a sewing machine and replace the zipper myself or find a place within my budget that can provide quality service. It shouldn't be that difficult. read more

I have been coming to Biltmore for over 20 years now. Every time I come, the lady, who I am assuming is the owner, is always extremely nice. She always knows what I want, which is great customer service. I have never had problems with the cleaning of my clothing or missing items, etc. The only minor issue I have is the price per item, which is about $3-$4. However, if that is what I have to pay to receive great service all around, than albeit. read more

Excellent cleaners. The proprietors are friendly, the clothes are cleaned beautifully, and the turnaround time is quick. Do not hesitate to bring your dry cleaning here. They also do excellent alterations. read more

I paid $24 for 6 pair of pants to be pressed... In on Monday, wasn't ready until Thursday. None of the pants were pressed. Will NOT be returning! read more

Great quick service for a solid price. The mom was not mean at all, y'all just soft. She is to the point and wants to get to work, nothing wrong with that. My pants were tapered and pressed within 3 hours, no complaints. read more

Rude mom & pleasant son operation. Mom can't remember your name or where your dry cleaning is. After a couple of dries, gave up on them.

EMERGENCY TAILORING- I forgot to have my pants shortened. Wedding the next day. Boom, done. Picked them up at 9AM the next day. $18 Thank you, Biltmore. Life saverrrrr! read more

Way overpriced for area, mom unfriendly, hard to communicate, won't be going back

Inexpensive and quick, they stitched up the tears in my blazer, and did a great job!

Avoid their tailoring services. I had a simple concern - the waist in my new pair of jeans was too big. For $12 (!) they ended up folding over the excess fabric in the back and sewing it into pleated seams. Now I have pleats right above my pockets that look dorky and make for an unflattering fit to the seat of the pant. My new jeans now look like 'mom jeans'. I will not be coming back. read more