STOP !!! right here ! this is the BEST appliance service and repair. They service every brand name…read more I called other companies and they said they don't work on certain brands. my neighbor had an appliance problem and had called this company and they were able to fix her refrigerator. She gave me Urgent appliance repair number. I called them in the morning they came out in the afternoon and had it fixed and running within 24 hours. Troy is knowledgeable and explained what the problem was. Troy makes your appliance his priority. Troy gave us a senior discount. That was a wonderful surprise. Great value for the money. They will be my first call for our appliances . THANK YOU URGENT APPLIANCE!!!

***Update!*** I was still having issues with my dryer drying…read moreall the way, even though it heats up now. So I texted Troy back and he got me on his schedule ASAP. He came out and checked everything and figured out that my vent was clogged from the dryer to my outside. So he spent two hours cleaning it out. And we could not believe the amount of lint that came out of that tube! It's no wonder my dryer overheated the first time. Troy went above and beyond to make sure air was getting through. Cleaning from both inside the house and outside the house. He even pulled out a couple of birds and a birds nest that had gotten in there. I'm assuming that's where our problem started. The culprits of the initial clog! But after a couple different problems and problem solving, Troy got it done!! He needs a raise after this one! And a good shower!

I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem…read morewith an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit.

horrible service, Vanessa sound nice but the company is a scam they made a diagnosis and scamming…read morepeople overcharging for part that 3 weeks playing games trying to be selling their products overcharging a balloon the price. I found the cheaper online and the job that the tech said was simple is going to cost over 250 dollars more. add cost of service over 350 dollars. I DONT RECOMMEND THEIR SERVICE THEY ARE SCAM THEY WORK FROM HOME AN KEEP CHANGING THEIR ADDRESS.

The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

I appreciate the way that they fill you in on the problem before actually starting up on the work…read more They educate you, so you know what's going on.

This business is awesome. I've known about them for many years but today was my first experience…read more WOW!!! Fantastic customer service, the tech changed schedules and came right over. He was very knowledgeable. This was just an all around great experience. So rare in these days !!!!

Definitely a family operation. The tech that came out was one of the kids. He knew what was wrong…read morewith my dryer. Took apart the dryer without the need to move it from it's cubby. Went to get the part and repaired it in no time. I would be great if they carried the universal part on the truck and carried a cordless vacuum for cleanup. Pricing was fair-ish, a tad on the mid-high side IMO but not ripoff high. I would call them again.

I was very impressed by their honesty and willingness to consult before we scheduled an…read moreappointment. My fridge died on a Saturday morning, he texted me on Sunday to set an appointment, but then over text asked me some questions like how old it was and what sounds it was making. He told me that my fridge was old enough that it would probably be cheaper to just replace it, and offered to cancel our newly-made appointment. It has been a long time since I have worked with someone willing to be up front and help me instead of actively seeking to charge me for the slightest amount of their time. Thank you!!!

I have used Smart Appliance Service a couple of times. This is a owner/operator business. Luis is…read morehonest and fair. He fixed my fridge and gave my stove new life. I trust Smart Appliance Service and will call them first whenever I need appliance repairs.

I don't usually write reviews, but my experience with Bill's Appliance Service was so…read moredisappointing, I feel the need to share it. From the start, this company has been a nightmare to deal with. They repeatedly canceled appointments at the last minute, often with no explanation or warning. Each time I tried to reschedule, I was either pushed out weeks or given vague time windows that were also later canceled. There's only one technician, and it's clear they're overwhelmed, but that still doesn't justify how rude and unprofessional the phone staff are. When I expressed my understandable frustration over yet another cancellation, they actually told me I was "not being respectful." Really? What happened to listening to your customers and understanding their point of view? It's clear they don't care about their customers at all--no accountability, no apology, just defensiveness and attitude. I later checked their reviews (wish I had done it sooner) and saw nothing but 1-star ratings. It's honestly no surprise. If you value your time, your money, and basic respect, avoid Bill's Appliance Service at all costs.

In the end, it was not a hardware problem. That's embarrassing. Despite using less detergent, we…read morewere getting a leak of water from the washer. Apparently, detergents were made even more concentrated at the beginning of the pandemic. Go figure. This cause extra suds and issues. The impressive thing was the way Dakota went through the details. Showing the not easily visible water marks showing where the water came from and what could have caused it. That and a more general discussion on our other kitchen appliances was easily worth what I had to pay to get the information. As one of only two LG certified repair shops locally, it was good to see the caliber of people at Bill's in case I need to use them again. They had an appointment available in a reasonable time and we were called when Dakota was coming. It was right near the start time they had quoted me.

Not as good as they used to be. It was hard getting ahold of them to schedule an appointment. Then…read morethey were supposed to call me so i could meet them to get into the property. Th first time they just left because they never called to tell me they were on the way. I rescheduled and again no call. Lucky there was someone home, but as the primary owner i wanted to know the situation as the tepair person was there. But he just did what he thought would work then left. I had no idea of the work done or the cost until much later when i finally called them. $150 later and the same problem is back but worse. I tried to call but no luck.

What a joke of a company. We are out of service because chasing parts? G.E. a Billion dollar…read morecompany uses this company. Their voice mail answers by stating that the have a limited week. Do not deal with this company, they do not show up for their appointments.