I don't usually write reviews, but my experience with Bill's Appliance Service was so disappointing, I feel the need to share it.
From the start, this company has been a nightmare to deal with. They repeatedly canceled appointments at the last minute, often with no explanation or warning. Each time I tried to reschedule, I was either pushed out weeks or given vague time windows that were also later canceled.
There's only one technician, and it's clear they're overwhelmed, but that still doesn't justify how rude and unprofessional the phone staff are. When I expressed my understandable frustration over yet another cancellation, they actually told me I was "not being respectful."
Really? What happened to listening to your customers and understanding their point of view?
It's clear they don't care about their customers at all--no accountability, no apology, just defensiveness and attitude.
I later checked their reviews (wish I had done it sooner) and saw nothing but 1-star ratings. It's honestly no surprise.
If you value your time, your money, and basic respect, avoid Bill's Appliance Service at all costs. read more