I only leave five star reviews when it's warranted, and this certainly fits the bill. We were…read morehaving an issue with our LG washer so I requested quotes on Yelp. Lourie from L&K Appliance Repair was the first to contact me directly and, even though it was a Sunday morning, she asked me to call her to talk through the likely issues, rather than just scheduling a Service call. Lourie was extremely knowledgeable and, upon answering a few of her questions, we came to the conclusion that the repair would cost more than replacing the washer itself. It's increasingly rare to find a company that is willing to put customer service ahead of profit and help someone avoid throwing good money after bad. I would highly recommend Lourie and L&K Appliance Repair to anyone, and we will certainly be using them the next time we have, any type of appliance issue.

My washer stopped, full of clothes and water, right before the spin cycle just after business hours…read moreand I was on a tight schedule to get all my family's loads washed before traveling so we could pack. Found L&K on yelp and tried calling, even though I didn't expect an answer after hours. But Lori answered and said she was in my area and said she'd swing by. I explained the problem, she said what she thought it probably was on the phone and said it's an easy fix. When she got here, she took a look, found the problem right away, put in a temporary fix so the machine would work for me, and said she would get the part it needed ordered and meet me back here after our trip. Her quote was very affordable. I was so happy that she was willing to just swing by and help me out so that I could get back to the pre-packing laundry that was so needed. I don't feel like most people these days are willing to just help a stranger out like she did, especially after business hours, but she was great!

I was very impressed by their honesty and willingness to consult before we scheduled an…read moreappointment. My fridge died on a Saturday morning, he texted me on Sunday to set an appointment, but then over text asked me some questions like how old it was and what sounds it was making. He told me that my fridge was old enough that it would probably be cheaper to just replace it, and offered to cancel our newly-made appointment. It has been a long time since I have worked with someone willing to be up front and help me instead of actively seeking to charge me for the slightest amount of their time. Thank you!!!

I have used Smart Appliance Service a couple of times. This is a owner/operator business. Luis is…read morehonest and fair. He fixed my fridge and gave my stove new life. I trust Smart Appliance Service and will call them first whenever I need appliance repairs.

My fridge went out when I was on a work trip. I scrambled to find someone to come look at it and…read morefound Steve and Intermountain Appliance repair on Yelp. I was able to schedule an appointment and Steve was at my front door the next morning. After a quick diagnostics, Steve was able to pinpoint the issues and give me a detailed explanation as to what we were dealing with. In the end the cost of repair was so high he agreed that it would be best to just replace the fridge all together. I appreciated his expertise and knowledge, as well as not pushing me to fix it simply to spend money with him. Honest, reputable and transparent. Highly recommend and will be using him in the future if any other appliances are on the fritz.

Steve did a great job on our LG washer/dryer combo unit. He has excellent customer service,…read morethorough, timely, and reasonably priced. Highly recommend

I don't usually write reviews, but my experience with Bill's Appliance Service was so…read moredisappointing, I feel the need to share it. From the start, this company has been a nightmare to deal with. They repeatedly canceled appointments at the last minute, often with no explanation or warning. Each time I tried to reschedule, I was either pushed out weeks or given vague time windows that were also later canceled. There's only one technician, and it's clear they're overwhelmed, but that still doesn't justify how rude and unprofessional the phone staff are. When I expressed my understandable frustration over yet another cancellation, they actually told me I was "not being respectful." Really? What happened to listening to your customers and understanding their point of view? It's clear they don't care about their customers at all--no accountability, no apology, just defensiveness and attitude. I later checked their reviews (wish I had done it sooner) and saw nothing but 1-star ratings. It's honestly no surprise. If you value your time, your money, and basic respect, avoid Bill's Appliance Service at all costs.

In the end, it was not a hardware problem. That's embarrassing. Despite using less detergent, we…read morewere getting a leak of water from the washer. Apparently, detergents were made even more concentrated at the beginning of the pandemic. Go figure. This cause extra suds and issues. The impressive thing was the way Dakota went through the details. Showing the not easily visible water marks showing where the water came from and what could have caused it. That and a more general discussion on our other kitchen appliances was easily worth what I had to pay to get the information. As one of only two LG certified repair shops locally, it was good to see the caliber of people at Bill's in case I need to use them again. They had an appointment available in a reasonable time and we were called when Dakota was coming. It was right near the start time they had quoted me.

Not as good as they used to be. It was hard getting ahold of them to schedule an appointment. Then…read morethey were supposed to call me so i could meet them to get into the property. Th first time they just left because they never called to tell me they were on the way. I rescheduled and again no call. Lucky there was someone home, but as the primary owner i wanted to know the situation as the tepair person was there. But he just did what he thought would work then left. I had no idea of the work done or the cost until much later when i finally called them. $150 later and the same problem is back but worse. I tried to call but no luck.

What a joke of a company. We are out of service because chasing parts? G.E. a Billion dollar…read morecompany uses this company. Their voice mail answers by stating that the have a limited week. Do not deal with this company, they do not show up for their appointments.

Andy was great! He did an excellent job with our repair on an old pocket door, and was…read moresuper-friendly and polite. Highly recommended if you have small projects that are outside of your abilities or require tools you don't own.

Andy was fantastic. Was able to help me out same day while making a stop at Home Depot in order to…read moregrab supplies. Very friendly. Reasonably priced. Definitely would work with Andy again.

Sterling fixed my fridge and helped me repair an item on my dish washer. 5 stars for great service.read more

My fridge and freezer had stopped cooling over time. Sterling gave me options and I decided to have…read morehim recharge it with refrigerant. The whole visit took 30 minutes and my fridge and freezer are working perfectly! I recommend Sterling. He was very pleasant to talk to and was competent.

Dallin can pretty much fix anything. He took care of replacing our doorbell that needed a new…read moretransformer, switching out a ceiling light fixture, and a leaking washing machine. One of the hardest things sometimes with services like this is finding people you can trust, and Dallin is one of those people. The first time he came, he found a quick fix for the washing machine, didn't even charge, and he said if that didn't work to call him back. Never had to. If you're in need of any appliance repair or handyman work, we highly recommend giving him a call!!

I scheduled an appointment with vertex in the middle of the night for an appointment the next…read moremorning. He came out and gave me my options, even helped me purchase the appliance I needed, delivered it and hauled away my old one. I'm so grateful for vertex and the honest hard work they do. They deserve all the stars and more!