So I hadn't been on a bike in a few years due to a pretty nasty fall and finally decided I was…read moreready to get back on the road. I visited a few different bike shops and felt either overwhelmed by the variety of options or underwhelmed by the customer service...until I walked into Downtown Bike. The owner Aaron greeted me right away and was very helpful throughout the whole process. I told Aaron what I was looking for and instead of throwing a bunch of bike lingo at me that I wouldn't understand he just listened and explained differences between bike variations and some common preferences of riders. I purchased a BMX bike that fit my needs, Aaron put it all together and made sure it would ride clean, and I was on my way. Location is perfect. Aaron is knowledgeable but never makes you feel like you have to be some intense bike enthusiast to walk in his shop. All around great experience.

So, did some Yelp searching looking for a bike shop in Puyallup. Did not have to go far to find…read moreDowntown Bike in results and read the really good feedback. I went there before purchasing my bike, from another source, to ask questions about fenders, bike chains, bike locks, etc. Everyone there that day was really helpful, including one of them showing me their own bike chain since I'd never used one before. Left with a lot of information and a better idea. Checked bike to make sure it had places to put fenders. Check. Got it. Came back several weeks later (drop off Sept 11th or so?) with bike in hand for a tune-up and to purchase fenders to go with it. Was looking for a more permanent solution that was sturdy instead of the clip on ones. I ended up dealing with Aaron the second time. He showed me the fenders they could order for my bike with 700CC tires and we discussed if I wanted exact fit or slightly larger. Very helpful when it came to that discussion. Was told 2 to 3 weeks, maybe sooner if they could get to it sooner, since it was during the end of summer rush. Fast forward to September 20th and I get a call saying it is done. Wasn't able to get there until today. Well... my husband was able to for me. Picked it up and let me know, since I was at work, that it looked really nice. Like fenders were part of the bike that we purchased originally. They did such a great job on installation (free since I purchased it there). The tune up that I paid for as well seemed to be a great idea since this evening was my first time riding it and it was such a smooth ride. My bike looks and rides amazing. I just wanted to leave a good note about the great team at Downtown Bike. My experiences there so far have been great and educational. Would recommend. If I have any issues with my bike in the future, they will be the first place I go to. Thank you so much for taking care of my bike!

My husband needed repairs on his bike. I took the bike to these folks and they fixed it the same…read moreday! Even unloaded the bike from my car. Helpful, efficient and great customer service.

I dropped in to get some help with service on an older bike…read more I was very surprised at the general willingness to help and to think through some of the puzzles an old bike always brings. Tristan was the tech that helped me. You might look him up. He's back by the service department.

Totally the only place around - and they do it all! Check the hours as they are not standard.read more

The guy behind the counter was rude and acted like we were trespassing on his valuable time.read more

I'm not alone here. They are liars and cheat. Especially if you a buying for a simple DIY project,…read morere: rear brake cable. They will tell you everything is standard when it is NOT. I tried and tried, but this is the wrong part because it doesn't seat properly. My rig up worked better. There is a round part on top of the rhombus. They want to charge me again for the part and labor. They will likely try and sell me a new brake configuration. These people are horrible cheaters and liars

Stopped in for assistance with my son's Mountain Bike. Received such great service from a very…read moreknowledgeable staff. Highly recommend.

On time, on budget, friendly and helpful in completing my bicycle assembly. I would highly…read morerecommend.

I am so happy I chose Dialed Mobile Bicycle Repair. Kyle came to my home on time. He had a good…read moreidea what the problem was with my handlebars not working with the front wheel, from what I told him. Saved me from purchasing a new stem for my e-bike and problem was solved in 10-15 minutes max. The screws on my stem were too soft, so he put in steel screws. Ever since, I've been enjoying riding my bike on some of these beautiful spring days we've been having. He has been doing this a long time, but decided to start his own business. Great idea! My word of mouth for this company "Very highly recommended!" Thank you Kyle, for getting me back on my bike and the wind blowing through my hair! Tonya C.

We rented the Mega board for our family and had a blast! The employees were so kind and helpful and…read morethe prices were great! Would definitely recommend.

After breaking a shifter cable on my bike, I was grateful to learn that LakeRider does bike repair!…read moreI was able to bring the bike in right away and Wayne fixed it same day for a good price. His workmanship was top notch and he was very easy to coordinate with. Highly recommend for any bike repair needs.

Me & my e-bike had a bit of a fall down that ended up messing my throttle. The only bike shop…read morewilling to try & repair was Ridge. They did a fine job w a great "can do attitude". Several weeks & miles later my 4 3/4" back tire got a flat. Again I received great service at a reasonable price.

Great selection, fast and professional services by people that ride all the time. Highly recommendedread more

Not recommend Bad attitude. Unprofessional at all you will…read morefeel like you ask your old man next door to do. Change 2 tire (our supply) $154!! Take almost 3 hrs! Keep the money and go somewhere else.

Joe is old school in the absolute best way. Been doing it since '78 & he's not doing shortcuts or…read moreripoffs. We have 2 Rad bikes & with the hills in Seattle, I feel very confident that our bikes are safe safe. His attention to even the smallest details, sounds, etc. is incredible. Got to hang with him while he worked & learned a TON. Lucky to have him in the area!