My husband needed repairs on his bike. I took the bike to these folks and they fixed it the same…read moreday! Even unloaded the bike from my car. Helpful, efficient and great customer service.

I dropped in to get some help with service on an older bike…read more I was very surprised at the general willingness to help and to think through some of the puzzles an old bike always brings. Tristan was the tech that helped me. You might look him up. He's back by the service department.

Arlberg Sports is A+! Scott (owner), Matt, and Josh provided the most professional boot fitting…read moreI've ever experienced. Their combined expertise in both alpine and touring setups helped me articulate my goals for optimal ski days. I feel completely dialed in with my current gear and confident in my future purchasing options. If you want high-level technical knowledge and professional service, go see this team!

I only called but the gentleman on the phone was very nice and knowledgeable and even though they…read moredidn't carry what I needed, he knew right where to direct me in town to get what I needed! I was so appreciative.

So I hadn't been on a bike in a few years due to a pretty nasty fall and finally decided I was…read moreready to get back on the road. I visited a few different bike shops and felt either overwhelmed by the variety of options or underwhelmed by the customer service...until I walked into Downtown Bike. The owner Aaron greeted me right away and was very helpful throughout the whole process. I told Aaron what I was looking for and instead of throwing a bunch of bike lingo at me that I wouldn't understand he just listened and explained differences between bike variations and some common preferences of riders. I purchased a BMX bike that fit my needs, Aaron put it all together and made sure it would ride clean, and I was on my way. Location is perfect. Aaron is knowledgeable but never makes you feel like you have to be some intense bike enthusiast to walk in his shop. All around great experience.

So, did some Yelp searching looking for a bike shop in Puyallup. Did not have to go far to find…read moreDowntown Bike in results and read the really good feedback. I went there before purchasing my bike, from another source, to ask questions about fenders, bike chains, bike locks, etc. Everyone there that day was really helpful, including one of them showing me their own bike chain since I'd never used one before. Left with a lot of information and a better idea. Checked bike to make sure it had places to put fenders. Check. Got it. Came back several weeks later (drop off Sept 11th or so?) with bike in hand for a tune-up and to purchase fenders to go with it. Was looking for a more permanent solution that was sturdy instead of the clip on ones. I ended up dealing with Aaron the second time. He showed me the fenders they could order for my bike with 700CC tires and we discussed if I wanted exact fit or slightly larger. Very helpful when it came to that discussion. Was told 2 to 3 weeks, maybe sooner if they could get to it sooner, since it was during the end of summer rush. Fast forward to September 20th and I get a call saying it is done. Wasn't able to get there until today. Well... my husband was able to for me. Picked it up and let me know, since I was at work, that it looked really nice. Like fenders were part of the bike that we purchased originally. They did such a great job on installation (free since I purchased it there). The tune up that I paid for as well seemed to be a great idea since this evening was my first time riding it and it was such a smooth ride. My bike looks and rides amazing. I just wanted to leave a good note about the great team at Downtown Bike. My experiences there so far have been great and educational. Would recommend. If I have any issues with my bike in the future, they will be the first place I go to. Thank you so much for taking care of my bike!

I went there the other day to get a new chain and helped me find it. I was interested in getting a…read morenew crank assembly for my bike he told me to bring in my bike to see what could fit and was so nice and told me the pros and cons of having the new crank and even saved a part for me and currently I'm trying to save my money to have bought and installed and I recommend that anybody that hasn't been and needs there bike to be fixed or trying to get a bike I recommend going there.

I recently stopped by for the first time, and came away very satisfied. Located in what was once…read morean older bungalow home, this shop has an older charm that I found inviting and comfortable. I needed some brake parts and other supplies; they had everything I needed. Their prices were on par with other brick-and-mortar stores. While I could have purchased my items online at a lower price, I wouldn't have received the technical advice that was freely and cheerfully given. I learned some new and important tips! That's why I feel good about supporting local businesses. I'll be a repeat customer.

If i could give a rating of -1 i would do it. I purchased a GreenMotion E-bike in April of 2022…read morefrom Kelly's store on Wenatchee Ave. (the old Mill's Bros shop). She assured me she would have a mechanic there if anything were to go wrong and needed repairs. That did not happen. The mechanic was there on Friday evenings and maybe a couple of hours on Saturdays. Certain hours and certain days. Kelly was getting the store broken into and stolen bikes happened a couple of times. She then moved to south Wenatchee Ave. But never opened her store again. I went there to check if she was open and she had moved and PT clinic was in it's place. Kelly was GONE! Fast forward to February 2026, recently while riding on the Apple Loop i noticed the front tire was shimmying, I brought the bike to a local bike shop and he made me aware that the frame had cracked 3/4 of the way around the down support. Could have been catastrophic had it broke during my ride. Kelly has a website posted but when you try find it it brings you to another link to nothing. I had an email as well but received NO reply at all. Hope no one has one of these CHEAP Chinese made ebikes. BEWARE!. Wish I had never walked into Kelly's "bike" store.

new to the area, went in to introduce myself , explained my wife has had stroke and only had use of…read moreleft hand but can hold on with right. my inquiry was to see if a bike could be built/modified to accommodate 2 months go by no call. went again same gal was apologetic and said she would definitely inquire and get back to us with an answer. all that was necessary was a phone call to inform that the bike can't be modified or? but again no call . made sure they have my number twice. seems they don't really care unless your buying a bike as is. avoid this place

Service is S L O W @ best. 4 weeks for a one hour shop time. Will take my ride to the Dealer. Guess…read moreTyler didn't need the money. Dealer has better attitude also.

always amazing service, the only safe place in town to get harley work done,…read more tyler knows what he is doing and isnt charging a fortune, thanks tyler!! your awesome

Got my ninja 400 serviced here. They were fast, friendly and got the job done quick. Seemed a…read morelittle pricey but I don't have anything to compare it too!

I took my bike into these guys for a tune up, and to just go through the bike and make sure…read moreeverything was golden. They went above and beyond, got the job done and answered any questions I had along the way no problem! Would absolutely recommend this shop for all whatever you need! I will 100% be bringing my bike back if needed!