Jerry came out to work on my car this weekend and man, it looks BETTER THAN BRAND NEW! This isn't my first time using Big's... I am on their text outreach and low and behold I got a text on Friday offering deals for the weekend. It had been a little over a year since my last time having them out so thought, hey, a sign is a sign. I decided also to see if they could accommodate both my car AND my husbands as a fun surprise (interior only) and they were able to get us both in for Saturday. Jerry did a WONDERFUL job! He was on time, polite, and as mentioned before, my car looks pristine. I couldn't be happier. Also, Marke was SUPER polite when I called to book and to see if they could accommodate both cars. I look forward to using them again! read more

We had DeShawn work on my Toyota 4Runner and Ford Escape and they look brand new after he was done. He was extremely thorough, punctual, and friendly. I was blown away with the quality as well as how hands the whole experience was. The booking experience was extremely easy and there was so much availability to choose from. I'd absolutely use Big's again in the future. read more

I could not be happier with the amazing job John did today in detailing my Hyundai Santa Fe. John showed up on time, he explained all that he was going to do, he answered all my questions and after several hours of work, I came out to the best looking car I have ever seen other than when I bought it new! It was sparkling clean and John was attentive to each and every detail. I have had several services clean this car before and no one has EVER done such a good job. I signed up for the monthly membership and looking forward to having John back again. I am completely blown away by the level of service and exceptional job done by John at Big's Mobile Detailing! read more

Big's Mobile Detailing - After! - Auto Detailing Near Me

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I recently bought a nice 2004 Ford Escape that I am storing outside at my son's home in WA. I live in Alaska and I wanted a good exterior cleaning to help protect it from the rain that is typical in the winter. I read the reviews of Big's online and based on those reviews I decided to spend the extra money and use them for the detailing. I scheduled the service online using their website and that went very well...so far so good. I traveled back to Alaska before the appointment, so I had my family in WA make sure the Escape was unlocked and ready for the 1:30pm-6:30pm service. I got a notification via text that the technician was on the way, on time and that was great. Fast forward to later in the day. My daughter-in-law came home well before 6:30 and no one was there, but it was obvious someone was there and cleaned the car. Later that evening my son checked out the vehicle and found a number of areas that weren't done. The roof wasn't done, none of the door jambs were touched, inside glass wasn't clean and there was an area on the rear hatch that wasn't touched. My son took some good pictures and forwarded them to me. I contacted Mark R. at Big's and let him know about the issues that were found and that I wasn't too happy with the result, especially for the amount of money that was charged. I forwarded the pictures to him and after reviewing them he agreed the job wasn't up to their standards. He also said it was unusual as the technician assigned to the job was one of their better employees. He was very apologetic and scheduled a follow-up appointment to take care of what was missed. The follow-up appointment had to be rescheduled by Big's due to factors out of their control, but it did finally get done and the areas that were missed the first time were taken care of. What was unusual about the follow-up appointment is that it was scheduled for the entire day to be done sometime during the day. That was ok since the vehicle was unlocked, but I never got notification of the technician arriving or even that the work was done. I didn't get one word or follow-up call from anyone at the company asking how it went or if I was satisfied with the work. In summary, the promised service was eventually done, but not without a lot of hassle on my part trying to QC this long-distance and some inconvenience on my family's part. I don't know what the deal is, but based on my experience I would certainly hesitate recommending them to anyone . read more

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We have 2 cars and rarely drive one of them, especially since Covid came to town and my husband started permanently working from home. Our street parking is right under two beautiful flowering plum trees, which is great most of the time, just not so much in pollen season. Add to that the lack of convenient car washes in west Seattle and my car was looking a mess. Just about covered in pollen/moss - I dont even know. Gross. I looked on some local social media pages and Big's was recommended by a few people and I was really drawn to the mobile aspect of their service. Their interior/exterior package seemed a reasonable and comparable price to other detailing services in the area so I booked on their website and was able to get an appointment a few days later. There are some add on extras you can choose so I also opted to pay an additional $9 for extra moss removal because I think that's an understatement the way my car looked. The person scheduled to perform the detail sent me a text the morning of that he misjudged traffic and would be about an hour past the scheduled time. I appreciated the heads up, and since I didn't need the car, it wasn't an issue. He was nice and friendly, and seemed efficient at doing the job. He arrived at 10am and was done around 4pm. I will say that there was a moment of confusion when I did, essentially, the final walk through inspection when he was finishing up and I asked if he did the wax as the car was clearly clean but not that super wax shine and he hadn't and asked if I wanted the ceramic coating (because wax was harder to do and it didn't seem like he could or wanted to do wax). I did say yes please I would and I feel like if I didn't ask about it that he wouldn't have done it, even though it's listed in the services of the package. Everything else looks great and I'm happy with the service. They send out a confirmation text when the appointment is booked saying you can reply to the message with questions and I did reply asking if I needed to provide a hose and extension cord in addition to the outlets and spigot and never received a reply. So instead of having it ready for the detailer I had to go find it when he arrived. Obviously minor, but I would have had it out ahead of time if I knew he'd need it. We will definitely use them for our other car soon! read more

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Great service by Riley! My car was super dirty before he started working on it. He got to my house at 09:00AM and left around 06:00PM. Every single detail of the car was cleaned to perfection. Super happy with the service and highly recommend to everyone who is seeking to get their car looks and smell like brand new again to contact this company and to ask for Riley. read more

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Bought an interior detail. Amazing work by our service professional DeShawn. Car has never looked so good. Now the challenge will be keeping my 8 and 5 year old from seeing the cars interior as a blank canvas to paint with all the elements at their disposal. read more

DO NOT hire these people!! You are better off taking your car to the dealership it is from and paying the same amount for them to send it wherever they get it done. The convenience of coming here does not matter when you're paying $500 after tax and tip and I had to continuously point out things and ask such as can you please wipe the inside of my windows? They still have smudges from my dogs nose... Can you please take this piece of tape off of my door? Can you please vacuum the crumbs out of my center console??? I have no idea what he did all day but I went out to my car, open the center consul wiped a ton of crap out showed him and said this is not a $400 detail and he said "I agree". So, I gave him a little more time to try to work on the car then decide to go in and try to call and find out a solution but no one has returned my call I just received a generic text. I checked my email and the detail was supposed to be from 9 AM to 5 PM for eight hours he was supposed to detail my truck this was not a window this was how long it said it would take. So I told him at 3 PM (he said he was done at 2:30) That I have to start getting ready for an event and cannot keep checking but hopefully he would stay and make it right. He got very upset, threw his tools down, and told me to "go tell his boss and write my review". Update- manager contacted me. Apologized. Offered partial refund (did not receive) and to send a second detailer out. A second detailer was sent out to try and fix this but the bottom line is, I will never use this company again and will adamantly advocate AGAINST them. Second guy was nice and all but why can't anyone seem to do their job? They don't have the proper tools and detergents? (My SUV is a 2020. That's as old and any dirt or dust can be so it's not even a big job to begin with) I'm not sure what the deal is but coming from a dealership where we sent cars out I know of many shops that do an amazing job. It's hard to understand why it can't be done mobile but trust me just drop your car off at the dealership it's probably $20 less and oh well you're without your car for a day but it will be sparkling clean! read more

Big's Mobile Detailing - My glove box. I emptied it prior to the detail, but was aware of dried rose petals having crumbled. They were exactly how I left them. - Auto Detailing Near Me

12/10! Nathan absolutely crushed it. Super laid back, yet very professional and a joy to work with. He spent the full day detailing and cleaning my dads truck and it looks better than it did the day it was pulled off the lot. The formula they use to clean the interior and exterior of the truck made it shine like I've never seen before. I got home to review the vehicle and was shocked by how thorough of a job he did. He even successfully removed road paint that had dried to the exterior paint. This was the perfect birthday gift for my dad and he will continue to use Big's for all of his vehicles moving forward. I can't thank y'all enough. You're in good hands with Nathan and can't go wrong with Big's! read more

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100% worth it. After a couple years of randomly cleaning the interiors & exterior of my truck, it feels good to have a professional give it that new look/smell again. Easy to forget how clean your truck can look, especially being on construction sites daily and getting used to things being a bit "in progress". Scheduling was easy: filled out an online form, selected some options, and pre-paid. I missclicked upon checkout and, thinking I messed up the payment, I gave their phone number a call. Immediately spoke with someone who confirmed I was all good. Very professional. The guy who showed up, Tate, was timely and got right to work. Got finished up a little early and called me to check things out. No complaints here! For the price I paid compared to the obvious improvement to my truck, I definitely look forward to using these guys again. read more

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I have to change my review, the next day we went out to prepare it for viewing by a potential buyer. The plastic was all streaky, like the product used wasn't buffed out. The small detail lines around the windows and door were still dirty, and inside the letters of the model were full of dust and dirt. I certainly don't think this job was worth the $500 they charged. The service was for my sister Mary Ann W. I am the technology person for her. read more

AMENDMENT TO MY INITIAL REVIEW: after my Yelp review was negative, the GM Paul reached out to me and extended a hand to help correct what the initial detailer missed / did not do. We agreed on a date and time for him to come help fix my SUV and he actually completely detailed my SUV. He showed me the car after completion and said that "this is the standard" that the company works towards and it was dreamy. My car looked and felt like it had been completely detailed, every nook had been cleaned. Paul also took the time to write a note to me that he left in my car expressing his appreciation for giving them a second chance. Though my first experience was not good (1/5 stars) my most recent experience "as should be the standard" was a 5/5. read more

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Update 2 (2/3/21): the owner sent someone to address my concerns and they cleaned the missed areas and applied a solution to make the dash look shinny and new again. Thank you! Update: I still haven't heard back from this business despite the owner leaving a note here that he is going to make this right.. so disappointed.. I found this service to be overpriced for what I got in return. About $400 + tips. My car is almost clean, as they missed the very back row of our SUV but it isn't as great as some of the other detailing services I have used. Again, the car is clean but not detailed. Not spotless and shinny looking for a fairly new car that we have. I tried to get in contact with the owners via phone and email several times but no one has reached out. read more

Updating my review, since I got a call from the owner doing his best to right the situation, he said he was going to make changes to the website registration regarding required power/water and try to improve their phone handling (I'm a bit skeptical since apparently all of their phone handling goes through a single person, which seems like a risky way to run a business and I think they should try to improve that system a bit, I encourage anyone else that has issues making an appointment to leave a review just so if It is a problem they can actually recognize it and get dealt with properly) My detailer was Carson and he did a really great job, my car has never looked cleaner and it was well worth the cost to get it detailed. I ended up bringing the car to a friends place with a driveway so they could do the detailing there (because my apartment parking spot doesn't have power and water). Carson was very professional/nice and he worked quickly and got everything done pretty fast. Sadly it sounded like Carson may be leaving to go back to school soon but I can attest he did a really great job. I'm raising my review from 1/5 to 4/5 after taking into consideration the effort they made to right the situation and for the detailing job that they performed-- AS WELL AS the promise that they'll get better at handling their business calls and managing their customers. Overall I would use the service again and I would recommend it, with the obvious caveat that I would like a way to get in contact with the business over the phone / email / text within at least 1 business day. Old review : --------------------------------------------- Honestly really terrible service/communication. I wanted to get my car detailed by them so I called 2 times trying to set something up, they never answered but I got an automated text back with a ticket number telling me they'd get back in contact with me (never did). So I decided whatever I'll just schedule an appointment through their online portal, so the online scheduling asks if you have water or a power connection by your car parking spot/accessible nearby-- and I don't, I live in an apartment building and don't have access to those things. I checked the boxes that said I did not have those things, and added in a comment / additional notes section that I did not have access to those things and asked if it would be a problem-- ASSUMING that they would contact me if it WAS a problem. I additionally tried to contact them an additional time after making the appointment but still could not get through to anyone. Finally the day of my appointment arrives and I get a call at 8:05am confirming my appointment and going through some checklists, including asking me if I have power and water hookups. Which I do not. And they said that I need those things (even though during the online scheduling it did not say I needed them, it just asked if I had them). So the detailing had to be canceled and the guy on the phone was apologetic and told me someone should've contacted me and confirmed the details of the appointment. Fast forward to today (a couple weeks out) and I tried to contact them again to get my car detailed at a friends house and it's the exact same thing. Cannot get in contact with a person, another automated text. I have no clue how their detailing service is because of how poorly run the business side of things is being handled, but for how much of my time they've wasted they get 1 star. read more

I was in search of an auto detailer for my daughter who lives in the Ballard area and I was doing this from my home in Los Angeles, CA. She has been doing quite a bit of hiking and camping and the inside of her car was looking horrible. The interior is beige/camel-colored so this didn't help either. Plus, I understand her boyfriend is a messy eater too. I encouraged her to buy a set of car mats from WeatherTech but she wanted a deep clean before installing them. Out of the four companies in which I requested quotes via Yelp, Big's Mobile surfaced to the top. I dealt with Garrett via email and his crew performed the work yesterday. She was extremely happy and sent me the attached photo to share. Thanks Garrett & Big's Mobile! read more

Big's Mobile Detailing - My daughter's car after they were finished. She was ecstatic. - Auto Detailing Near Me

A friend recommended Big's after they had done a great job detailing her car. We needed a major interior cleaning before a special event, and the manager was able to get us scheduled the very next day! The detailer was communicative, worked quickly, and did a fantastic job making the interior of our car event-ready! Couldn't be happier. Would highly recommend. read more

Meh. Expensive and left stains in my driveway and the outlet they used was shorted out. Upside was that the car was cleaned and detailed. Follow up to your response Kirby- thank you for responding , I appreciate it. You have made it sound as though your team was always quick to respond, offered to pay for an electrician and that I bowed out of the exchange without provocation. This was not my experience. It is my feeling that a 300-400$ car detailing experience ( that was purchased as a gift for another person) ought to be much, much smoother process and without additional hassle- which this was not. read more

I would not hire this company, the price of the detailing does not equate to the job that I received. The day of the appointment the detailer showed up late with no company attire or company vehicle. The service on the website says that it would take 3-7 hours and yet the detailer was done in a little over two hours. I went to check my car at the end and it was not completed. There were still places that did not get wiped down or vacuumed and he proceeded to tell me that he was unable to get the stains out of the seats. Once I asked him to finish the trunk he only wiped it down but didn't vacuum it or anything else. The service was NOT worth the price of $417, I received better detailing from other businesses for way less than that before I moved here. The job should've been no more than $75 for what I received. I feel as if I were robbed by this experience. The front windshield was not cleaned and had spots and streaks all over it. Under the seat still had debris and leaves. The seats themselves were not cleaned with any effort. The stains on the seat are from milk and juice from my child yet somehow he was unable to get out (one was from food so I understand if that one didn't come out). I don't believe that he truthfully tried. The doors and the exterior were not wiped down and had dirt on each door. Overall I'm not satisfied with the service for the price I paid. You would be better off detailing the car yourself versus hiring this company. read more

If I could put down 0 stars I would. I had a very unpleasant experience with Big's Mobile Detail. I had my original appointment scheduled and received a call asking to reschedule do to a software scheduling issue. Sure, no problem. Rescheduled appointment #2 for a couple days out. No show on day of rescheduled appointment. Didn't hear a word until after I had emailed and left a voice mail. Again, scheduling error...ok, I just blocked 6 hours of my day. Rescheduled for appointment #3 for a couple days out. Once again, no show. I've emailed, left voice mail and texted. No answer. They still have my $50 deposit. Save your time and money and use a different company. read more

I don't like posting negative reviews but in this case Big's hasn't responded to repeated follow ups so it's my only remaining option in addition to disputing the credit card charge. The detailer arrived as scheduled but it was raining so I asked about rescheduling. He wanted to proceed and offered to come back if there were any issues. After the car dried a couple days later, I noted multiple issues- interior windows dirtier than prior to the detail, water spots on the interior, bugs still on the front, and none of the minor scratches removed. I reached the detailer who offered to come out that weekend but didn't arrive and didn't respond when I followed up. The main office also didn't respond to a voicemail and email I left. 5/24 update (revised from 1 to 3 stars): The owner Isaiah reached out to me after the review and refunded me the full cost. He also offered to come back for another detail but I decided not to take him up on that due to the initial quality and the communication issues that persisted throughout the entire process. read more

I had a car in pretty bad shape, with interior mold in most the carpet and seatbelts from sitting for a few months with a crack in the windshield letting in moisture. Most detailers said they wouldn't work on it without nearly doubling the price. Our service tech was prompt and awesome, dug right into and worked extra hard to get it all. We were so impressed we're definitely having her come back to do more of our family cars. Thanks gang, you really helped us out of a jam! read more

Another great detail by the team from Big's. We had a cat accident in the car, so I called asking for an urgent treatment to prevent the inevitable life-long stink. They were able to come out first thing the next morning. They also tackled a nasty back seat of piles of kid-crumbs. So grateful for the service and the car that feels like we just drove it off the lot! read more

Mike cleaned my car so well that it looks better than it was when i bought it. Incredible!

I had a great experience with Big's Mobile detailing. My minivan looks amazing inside, for the first time since it was new in 2020. I have three baby/preschool aged kids and they had their work cut out for them, but Carson did exceptional work. Highly recommend. read more

Outstanding. My wife had her car done and I got jealous of how great it looked so had mine done not soon after. Literally looks brand new. Worth every penny. The online booking and communication make is super easy. Will definitely use again. Alex did fantastic work. read more

I needed the interior of my car cleaned up and they did an exceptional job with the work! Nice people and great service. Highly reccomend them! read more

Big's Mobile Detailing - Before - Auto Detailing Near Me

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Tremendous service. I needed their services to clean up an "accident" in my truck. The technician who came to my home was prompt, friendly and courteous. He spent over 8 hours on my vehicle and went well above expectations. Make no mistake, the service is not cheap but you do get what you pay for. My truck looks and smells brand new! Thank you. read more

I read a few of the reviews online, and similar to another client, I wanted to support a minority owned business. I'm so glad I chose Big's Mobile Detailing because they did a fantastic job! The customer services started from the beginning when I called to ask some questions. I spoke with Chris and he was very helpful. I expressed my concerns around some of the online reviews I read and he listened addressed each and every one. He lined me up for service right away and the technician that arrived was prompt and paid meticulous detail to every part of my vehicle. 7 hours later my car was spotless and the carpets and mats looked better than I imagined, I couldn't be happier with the service I received. If you are looking for someone to detail your car look no further, Big's Mobile is my go to from now on!!!! read more

They brought back to life my 07' 4Runner. Cho did a great job and I will be a repeat customer.

Big's Mobile made my 20120 Honda look amazing - inside and out! Very prompt, thoughtful and really got in all the nooks and crannies. Would highly recommend them and will use them again. read more

I've used Big's several times and always been so happy with the results. This last time around, my car had been sitting outside for many months, and was really in poor condition with excessive moss buildup and all variety of pet and child messiness inside. my detailing expert was like a wizard! he restored the car to a condition I really wouldn't have thought possible to achieve at my car's age. I was not just impressed but flabbergasted at the outcome. when I came out to check the progress, I had to simply stare for a while in disbelief. Truly, give yourself the gift of getting your car detailed by this wizard. I'm telling everyone I know to get their cars detailed as a treat to themselves. you won't believe how invigorating it is and what a magnificent job they do. read more

The owner called. We discussed the situation. He really cares about the customer experience. He offered to come back and redo certain things. I wasn't convinced that there would be significant improvement because it would have been the same detailer. So, I decided to not pursue that and instead have it done somewhere else. I reached a fair settlement with these guys and I appreciate that they are customer oriented and willing to do things to make it right. read more

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We had them come out and clean the inside of an old, nasty 15 passenger van. It looks fantastic! I plan on using them again for sure!

Friendly service, great job on a very nasty inside of a newly acquired truck! Smoke smell and stains throughout. Can't believe the difference! Thank you so much! read more

10/10 would recommend and be a return customer. Nathan came out to the apartment and spent a good 4 hours detailing only my interior. I got to work in the comfort of my home while getting my car cleaned. Nathan got dog urine completely cleaned from my base floor carpet and leather interior. Don't look anywhere else. read more

After driving cross country with a dog in the winter and moving boxes, my car was pretty well trashed. I had Cho do my service today and he did a really good job paid a lot of attention to detail and it looks like it's brand new now. It also smells really good. I will definitely use them again. read more

Had our new/used car that was PNW dirty detailed - Marcus Malone gave us excellent service -thanks Big's!

I loved working with Big's! From Paul (owner/boss) to Nathan M (the technician who came out) it was a positive, professional experience from beginning to end. Nathan was even a little bit early to my house - wow! And his attention to detail was incredible. My detailing had to be delayed by one week due to an unforeseen issue (it was not something detailers deal with). Paul and Nathan kept in touch and as soon as I got that issue worked out, they rescheduled with me and my car has NEVER been cleaner or better looking, inside and out! I would recommend Big's to anyone looking for anything from basic cleaning to the most deluxe going-over. They are worth every penny! read more

Super impressed with Big's Mobile detailing. I have been using them for sometime, and have gotten to watch the company grow and evolve. They do a fantastic job, with incredible attention to detail. Rowan serviced my car today--he was very communicative, flexible, and made the experience a breeze. Not only that, he was super friendly with my pup. His sense of customer service was fantastic, as was his standard of work. He set the bar high. As my friend said when we got in the car, "there's not even a spec of dust in the tiniest cracks of the interior." Truly feels like a brand new car. I would book him again in a heartbeat. Thanks so much for taking care of my vehicle! read more

I had excellent service on two vehicles by Cameron. Booking is easy and the work is top notch!