I had an excellent experience working with Joe C, who got me into a beautiful new 2022 Mazda3 Hatchback. I also enjoyed meeting other friendly staff members - Brian, Marco, and Ron. Biggers is an upfront, honest dealership. I ascertained that immediately after speaking with Joe over the phone one Saturday afternoon in May, and therefore decided to do business with Biggers in Elgin, which is quite a hike from where I live near the Chicago lakefront. Unlike many other dealerships at this time, I was able to purchase my new car at MSRP without "market adjustments" or other dealer "mark-ups"! Bravo! Thank you, Biggers, for treating your customers with respect! Highly recommeded. I will be back in the future! read more

I had an incredible experience at Biggers. Tom helped me to get my Mazda 3, and the whole process felt so easy and comforting because of him. It's scary buying a car, but all the staff at Biggers truly want to help you drive home with your dream car. read more

Straight forward, no hassle, out in a short time. If you are looking for a positive experience buying a car, this is the place. Thrilled with my Mazda! read more

Great service. Pleasant experience. This is what car buying should always be. No finance manager, just their wonderful Sales Associates who are incredibly knowledgeable and their General Manager. No pressure to buy, gives you plenty of time to make a decision. We're looking forward to a long relationship with Biggers Mazda! read more

I went in to Biggers Mazda on Friday and worked with Jon Sammons. I wasn't there to buy a car, in fact, I am buying a house at the end of the month, so there was no way that I could buy a car until September.... but this was a research trip and Jon was happy to show me a used Elantra. I found working with him the most refreshing car sales experience ever, granted, we never got into negotiating... but I really enjoyed working with him and found him knowledgeable about a brand of car that wasn't his specialty. read more

Pretty disappointed with our trip to this Mazda dealership. We went in last weekend on Saturday. Met with one of the sales reps who gave us some details but said that they were too busy to actually give us exact numbers or appraise our trade-in car. He took our email address and phone number and said would get in touch on Monday with details so we can discuss further and plan a weekday appointment. We didn't hear anything back the following week so we reached out via email to the sales rep but heard nothing back. We then called and left a voicemail for the manager too asking if we could get more details but didn't hear back. I guess they must have so much business that they don't care for new customers. We'll be taking our business to another Mazda dealership that treated us much nicer. read more

Highly recommend, amazing experience! Honest, personable and the best pricing car dealership. We can't praise the sales staff enough. Joe C and George went above and beyond all expectations making a pleasant buying experience. Love the car, love the price! Because of our positive experience, we will also use Biggers Mazda's service department even though it is further than other dealerships. read more

I was not happy with the sales manager, finance guy, and service department. The entire experience there was terrible (sales guy was nice but they don't do much). This dealership is very cheesy and lacks customer service. I traded in a 2010 Toyota that I bought and had serviced right down the street at Elgin Toyota and their service is 100x better then Biggers Mazda. I have bought brand new cars from Elgin Dodge, Nissan, Toyota, and Mazda (all in Elgin). Hands down service is the best at Toyota and I will go back to them (can't wait). I live in Elgin and drive to Schaumburg Mazda for service. read more

Went here because we had an awful, AWFUL experience in at the Mazda dealer in Schaumburg. We SO should have visited this location first. We knew exactly what we wanted for how much we wanted and they were able to give us that. Not pushy at all. They were patient and respectful. We walked out with a brand new 2010 Grand Touring CX-9 that evening. read more

We had a great experience at Biggers Mazda with the purchase of our new vehicle. We were trading in our vehicle for a brand new one. Brian Adams and Ron Liszka were very patient in answering all of our questions and really worked with us to close the deal. Highly recommend this dealer. read more

David and Ron were wonderful in helping me switch to Mazda from a lifetime of buying other brands. This was the first time I ever enjoyed buying a car and felt comfortable in the dealership. No pressure, just good information. I love my new car!! Thanks Biggers Mazda!!! read more

This review is for the SERVICE DEPARTMENT. I had taken my car in for service because the suspension was making loud noises while driving. I kept getting calls back with the estimate continually going up in cost. A few days later they said they had fixed the vehicle and I could come pick it up. One day after that, the suspension is again making the same noise (and still does). So essentially I just spent nearly a grand for the privilege of not driving my car. Another thing. They mentioned that my front rotors needed to be replaced. Funny that, I had my front rotors replaced exactly one year ago and they are just as thick as the day they replaced the old ones. So either the mechanics did not even personally check to see if I had wear out of laziness, or I was blatantly lied to. I plan on writing Mazda headquarters to hopefully get a part of what I spent back. Edit: One thing I almost forgot about. You will get an annoying automated call to your phone number that you leave with them. Either for a survey, or for recommended repairs. read more

The guys here get straight to the point. They weren't pushy at all. Got me the car I wanted. I DID go to other dealers (as they told me to do). They gave the best honest price. Walked out with a CX-5 that same day. I've been there for two services so far. The first oil change was free! On top of the great service they provided me, they washed my car each and every time.. If you're looking for a Mazda dealership, I suggest everyone go to this one. =) read more

We purchased a Mazda CX-5 recently with the help of salesman Tom Doyle. Everything went smoothly and we were out of the dealership with our new vehicle in about two hours. We appreciated the upfront low price and the no pressure sales. This was our second purchase from Biggers and we highly recommend this dealer. Thanks read more

A few months back, I went to Biggers Mazda to look at a couple of used AWD Mazda CX-5s. The week before, I had gone to a Subaru dealer to look at a used Forester, which ended up having been already sold even though I called 30 minutes earlier to confirm availability. I didn't have that problem at Biggers Mazda, which was good because it's around 30 miles away from me. I test drove both CX-5s, one of which was a 2013 model with the 2.0L engine, the other was a 2014 with the 2.5L engine. The sales experience with our salesman David Domanski was low-pressure, though perhaps that was because he could tell that my wife and I were serious customers. After all, we had even brought a car seat to check ease of mounting, and settled on the 2014 CX-5, which was a one owner car that had been purchased new at Biggers and serviced there, which is ideal for buying a used car. I didn't feel nickel-and-dimed by the buying process. Unlike some other car salesmen that I've encountered, David realized that I was an informed consumer (I'm pretty into cars, and knew what rates my credit score could get me) and treated me accordingly. Also unlike some other car salesmen that I've encountered, David was knowledgeable about the products he was selling. Biggers Mazda didn't play the game of initially quoting me a ridiculously high loan rate; it was within 0.3 percentage points of what I was quoted at my credit union. While closing the deal with the F&I department, various dealer profit padding things like gap insurance, paint/body protection, and extended warranties were offered, but not forcefully so, and I declined them. I forgot to ask for a copy of the vehicle's service history when I bought it, but David responded to my email inquiry with the information quickly, which saved me from wasting time and money changing brake and differential fluid. The only reason that I'm not giving a 5 star review is because while the vehicle was nicely detailed, the coolant was slightly low, and it should have been topped off by the service department when it was taken in on trade. Like many manufacturers these days, Mazda has a specific long-life coolant formulation (FL-22) that is difficult to obtain from non-dealer sources. read more

Biggers Mazda - Car Dealers Near Me - Elgin, Illinois

Absolutely fair and pain free to deal with. Purchased a 19 cx5 and then returned a coupe months later for a 19 cx3. Hassle free, no gimmicks, in and out quickly. Franco a pleasure to deal with. Superb sales and service. Highly recommended! read more

Wow. What a pleasure to purchase a car from them. Sales manager George is A plus. Small details on the car were taken care of rapidly and correctly By the service department. Not a recommender of many places but highly recommend Biggers Mazda. Their care for the customer is top notch. read more

Bought a 2020 CX 5 with Franco. Traded in our 2016 CX 5. This is our 3rd CX 5. Love the car. We only deal with Franco. Very professional and answers all our questions. read more

Buyer Beware! I would not recommend purchasing a used car from this dealership. We are avid review readers and hope this review helps others avoid the trouble we've gone through with the used car we purchased from this dealership. We purchased a 2013 car two months ago and have already put more than $500 of (not optional) repairs into it. At time of purchase we were assured that the car was fully inspected including new brake pads and that there should be no issues. Two weeks after purchase the check engine light came on which we found out was the oxygen sensor needing to be replaced. We had to have it fixed as we couldn't pass emissions test until it was repaired. Last week, 2 months into ownership we started hearing a grinding noise when braking which prompted us to check them and there was absolutely no brake pads left. The calipers also needed to be replaced. There is no way we wore through 'brand new' pads in less than 2 months. We also need to pay over $200 to have the lane departure and blind spot monitor recalibrated but at this point we hate the thought of putting more money into the car, not knowing what other issues may pop up. We have tried resolving the issues with the dealership and have been told we are 'out of luck' and it's our issue to deal with. While I understand unforeseen issues that may happen with a used car are the responsibility of the owner, an issue like NO brake pads (when told that they were brand new) is not acceptable and should be handled accordingly by the dealership. So disappointing that Biggers runs their dealership with such little regard for business ethics. While this may have been an isolated incident, based on our experience I can only say - DO NOT buy a used vehicle here unless you want to put more money into it after purchasing! read more

At the dealership, Tom greeted us outside and he explained he was helping another customer and he would assist us as soon as possible.We looked at the vehicles in the lot and then test-drove a CX5. Tom was professional and knowledgeable about the vehicle. The purchasing process went smoothly with no surprises. Ron was helpful and sincere. And we received a decent trade-in offer. Overall, it was a pleasant experience. read more

I just bought a Mazda CX5 GT and I am over the Moon. The whole experience was a delight. I had been to other dealers before selecting a Mazda and my experience was nothing to talk about at all. Franco was charming and made my test drives and the whole buying experience a lot of fun. The whole dealership goes out of their way to make you happy and they certainly won my heart. Looking forward to dealing with them again in the future. I highly recommend Biggers if you are looking for a Mazda new or used..... read more

Went here to test drive a couple Mazdas, as it turned out we never bought one (looking for used, they didn't have exactly what we needed). But I will say, Franco was a very helpful, laid back, not-pushy salesman. He was honest and forthright. We actually ended up buying a car from another Bigger's dealership as a recomendation from David, another Bigger's Mazda salesman we dealt with. Both David and Franco were awesome and I wish we could have given them our business. read more

Worst place ever. I don't know how this place got any good reviews. I had the worst experience here and till this day I don't even want to set foot in a dealership. read more

I purchased an 07 Mazda 3 with 46k miles from Biggers on June 1, 2010 "as is". By the following week my check engine and airbag lights illuminated. I had my brother (certified mechanic) check over the vehicle. He found that I had 1. A broken O2 sensor causing the engine check light ($500) 2. Two holes in the exhaust (~$500) 3. Fluid leak from my struts (~$300) Also, my hazards were disconnected. I took the vehicle into Biggers after it died on the highway today because of the O2 sensor and they basically told me it was my problem and didn't give any explanation for how the engine and airbag light would come on after a week of use. I like to give people the benefit of the doubt, but this reeks of the dealership clearing the error codes in the computer to turn the engine check and airbag light off. I realize this car is "as is", but there's due diligence that goes into selling a car if you're a dealership - that's why you pay more than a private party price! Add to this a high probability of deceptive practice and you have a dealership that isn't interested in fostering relationships with customers, but would rather make a quick buck. Save your time and money, buy a Toyota or Honda. If you are buying a Mazda, don't do it here! read more

Thanks Jason for helping me out with my flat today! I was a walk in with no appointment. Jason got me in with no charge. My car has never been to any other service shop. Service has been very good! read more

I brought my 01 MPV in because the security system was not working. I was told that I needed a whole new system and it would cost me $200.00 by the "Mazda Professionals." I didn't get the work done, and later took it to "AutoZone" and they told me all I needed were new batteries for my security remote, cost me $10.00!!!! read more

Fantastic experience! These people DID NOT play any games! Marco was an absolute professional, knew his stuff and was low pressure. The whole team was very professional from Ron the general manager down the detail staff. We live in the city and had a VERY bad experience with the mazda dealership in Evanston which drove our search for a car further out to the burbs. We were not dissapointed. WELL WORTH the drive!!!!!!!!!!!!!!!!!!! read more

We purchased 2 cars from Biggers Mazda and couldn't be happier with performance of the vehicles. The service is something you have to experience- these folks are so accommodating every single time we have been there. We will always go back as long as they keep the same staff and service. read more

Have bought two vehicles here in the last two years, a used truck and a new Mazda 6 the other day. Dealt with Franco, who was extremely knowledgeable and very low pressure. They were my first stop and first to make an offer on my trade. Told them I need to keep checking around and went to Schaumburg Mazda. You can read my review of the, but I will say sleazy. Went back to Biggers and left an hour and a half later in my new car. Would highly recommend them. On a side note, the day I was looking at cars it was snowing. By the next day when I had to stop back in to drop off some paperwork. The lot was plowed and all their cars were cleaned off. Shopping at Schaumburg Mazda, they still had not dug their cars out from the ice storm from 10 days prior. read more

My wife and I leased a Mazda CX-5 from Biggers earlier this year. We travelled from Aurora to Elgin just to work with them. We met with Marco Palacios who was absolutely amazing. We were able to test drive the car alone and run it through the paces. The paperwork was painless and there were no surprise fees or needless haggling. They even offered to help with purchasing a previous lease from another dealership! We will definitely work with them again. read more

Sales department - Brian and Ron really helped us make a great decision on our new vehicle purchase. They explained the features and the loan process very well. read more

I haven't car shopped in over 10 years, as I always dread the experience. Wow, Biggers Mazda changed my whole outlook on buying a car with their One and Done program! Franco, our salesperson, was the only person we had to work with. None of the games of going back and forth with a manager, a finance person, etc. Franco showed us a 1 minute video on how Biggers Mazda gives you one price, no bargaining. If you want to buy the car, buy it. If not, feel free to shop for a better price. They do their research to see what a particular car is going for on the internet. So, you may save $50 or $100 if another dealer wants to beat the Biggers price, but that's probably all you'll get. Not worth the hassle, in my opinion. Thanks Franco at Biggers Mazda for making my car shopping experience a great one! read more

I'm super pleased with my car buying experience I received at Biggers. Our salesman, Joe was AWESOME!! He was super patient with us as we shopped around - returning 3X before making a decision. We came at the end of the month on a Saturday when they were short two salesman - Joe and the whole Mazda team did a great job working together with ease in what was probably a very overwhelming time given how busy it was that day. Excellent service all around and most definitely including the guys in the back preparing my new ride. I'm super happy with my brand new CX-9, I almost went with a Mercedes GLA but the Mazda really blew it out of the water. Mazda is competing with some of the best and in my opinion - killing it!! read more

This is a SERVICE DEPT review. I took my Mazda in to have an O2 sensor repaired. The courteous people and service provided met my expectations, however, the application of the service special coupon did not. Though I met they criteria stated on coupon and procedures outlined by the facility, I have yet to receive this discount. I had to pay without the coupon because, well, I needed my car. I have met repeated obstacles (miscommunications, authorization to apply the coupon, etc) to having this money returned to me. Mind you, $75 may not seem much, but these coupons make dealership services competitive with other auto repair shops, and I was promised the discount. The obstacles I encountered seem designed or are a lack of competency. Either way, they do not instill confidence in their service. read more

Great place to buy a car from. They make you feel welcome and don't try to nickel and dime you to death. My only wish is that the process not take as long. read more

Had a good experience at Biggers Mazda. I came to test drive a new Mazda 3. Franco was very kind and accommodating. I enjoyed the test drive and they did not try to pressure me into buying anything, which I greatly appreciated. They were able to give me a good quote and insight on possible financing options and discounts. I got some valuable information in my car search. I would recommend this place to others. read more

3 weeks ago, I did some internet searching for a Mazda6 to replace my aging Honda Civic. My biggest issue with other dealerships, was communication. Due to my work schedule, I was only able to communicate by email. Brian was the quickest with responses, so they were the first dealership I visited. We arrived, and the car we inquired about was already pulled out front, ready for the test drive. Brian gave us some time to look at it, then came outside to introduce himself. Absolutely no BS was exchanged, he was very straightforward, and personable. We agreed on a deal, and off to financing we go. I came to the dealership pre-approved from my Chase bank, with a very nice interest rate. Bill, the finance manager we were dealing with, managed to beat that financing by 1%. All told, we arrived at the dealership at 9, and left by 11. Most of that time was spent just getting to know Bill and Brian, and it made the experience much less stressful. Dealerships get a horrible reputation for ripping people off. Biggers Maza (Brian and Bill in particular) realize this perception and absolutely prove it wrong. I look forward to servicing my car there for many years to come, and the occasional conversations with Brian and Bill if I ever see them. read more

After a bad experience at another Mazda dealership, we tried our luck at Briggers because I was set on getting a CX5. I was nervous to go because I didn't want to feel pressured and didn't want to get ripped off. Franco was there for us from the second we walked in, and it was an amazing experience. I was debating between two different styles and he quoted out the prices for both of them. One was more expensive than the other but he never shared an opinion to get me to buy the more expensive- he wanted me to feel confident and comfortable in my decision. Thank you, Franco for changing my judgement of car salesmen. I would definitely recommend this dealership to anyone. read more

There were two negative reviews, in addition to mine, on Yelp for Biggers- one posted prior to mine and another a couple of weeks after mine, both involving unfair and fraudulent dealing. Now, they are gone. I wonder what tactics Biggers used to have the reviewers remove their comments. I stand by my statements and am willing to clarify them to anyone interested, if necessary. read more

Best car buying service ever. Sean and Chris took great care of me in my purchase of a CX9. They were patient, respectful and collaborative. No hard sale tactics. I got a great price and have also had great service in their service center. Would highly recommend. read more