Food was amazing but customer service gets a two. I would have given a zero but the woman who made our food and the man who made our drinks were nice. The woman who rang us up however wouldn't have even talked to us if she didn't have to our our food order in. We walked in and she just stared. When she took our order I said good morning and she acted like she didn't hear me and proceeded to take our order. If we weren't so hungry we would have left. read more

Very terrible customer service. Every time I go there!!! It's really not that hard to smile and be welcoming and tell someone to have a good day. They just hand you your coffee like they hate life!! Do better!!! read more

The servers behind the counter are rude and unfriendly. I've been here several times and it's not a one-off.

The coffee was fine HOWEVER they absolutely REFUSED to top it off with some (additional) fresh coffee after I had drunk some. Greed? Lack of concern for customers? Obviously the people waiting on me had been told do do this by their bosses. Contemptible. read more

I've had my eye on this coffee shop for months! I signed up for their rewards and the next day I received a free coffee in my email! Since then I've been back 3 times in less then a week! The workers are super friendly and I love the vibe of the place. They also have a mini outdoor patio so once it get warms I can't wait to use it! Also, on Wednesdays all lattes are 3$ so you already know how I'm starting every Wednesday morning from now on! read more

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Very friendly neighborhood Biggby!! The espresso is stronger and better than rhymes with Aw Shucks. #ThankYouThursday

Great way to support local! Ask about the secret menu at this location - created by a barista who's been there for 6 years. My favorite is the barracuda latte! Red Bull mock tails are also great if you're bot in the mood for coffee. Always quick, friendly service. Join the text club at this location for extra savings! read more

BIGGBY COFFEE - a close up of two drinks - Coffee & Tea Near Me - Ann Arbor, Michigan

Staff was not friendly or talkative. It was a Friday morning and maybe that is how coffee shops are in Michigan. I ordered the honey lavender latte. It was tasty and not too sweet. My son ordered a freeze and enjoyed it as well. read more

I've been to all the Biggby's in Ann Arbor. This one is in a weird part of town. Super awkward to get to because of the lights, no drive thru, and on top of that their customer service is mediocre. The other day I brought in a coupon that is supposed to be good in all of SE Michigan and they straight up said yeah we don't take those and then tried to KEEP the coupon lol. Then they just stared at me like what are gonna do? I would recommend the one in Saline or the one in SW Ypsi instead read more

The commercials are very annoying just because of that I won't be visiting repetitive over and over just loud and I'm sure their coffee is no good read more

Friendly efficient staff. Great drip coffee and cold brew. Excellent value as the large was really good sized for the price. Will definitely return before we leave. read more

This joint is a-ok. It's in a cute building that looks a little house-like. It's a little bit of a pain when you're trying to turn left there since the Stadium/Maple split mucks up the works but if you come back through the side streets it's not so bad. They also have a nice little patio for sitting and getting fresh air while enjoying your beverages. Aside from that it's not that much different than your run of the mill Biggby. The staff here is nice although not as chatty as other locations. Depending on my mood I either miss it or am grateful to not have to make small talk. Whenever I come in I usually end up spending a few hours working and they never seem to mind that I hang for so long. My main complaint for Biggby's in general, now that I've spent my fair share at a few, is the lack of food options. It's basically carb heavy--scones, muffins, bagels and doughnuts. And candy bars. Sometimes I'd like something salty, or a sandwich, to go with my beverage. Most of the concoctions here are very sweet, made with mixes of chocolate, caramel, marshmallow and more so more salty options to balance that out would be welcome. read more

I needed coffee before I went to church.... since Biggby was on my way... I stopped by... if you aren't careful you can miss the place. I was second in line... there was someone in front of me and I waited for over 15 minutes as the man was flirting with the cashier and sadly, the lady was flirting back... yeah... this went on for 15 minutes and by the time it ended, the line was 6 people long! As for the latte, it was ok.... it didn't wow me... not sure if the staff were new, but seemed like seemed little overwhelmed.... Since it's on my way to church, I will probably stop by again... read more

I rank Biggby along with Starbucks and Caribou--inoffensive, very standard coffee stores with a regimented, chain-like feel. I believe Biggby is a Michigan company, however, which is always a plus. Aesthetically and environmentally, this particular location is less-than-ideal for me--it's in a strip mall near the very busy intersection of W Stadium and Jackson. The energy is just a little too flat and harried at the same time. However... This place just opened recently so it's very clean and very bright-feeling. The also have a nice little brick patio on the side that is actually shaded by trees, so you could almost feel like you weren't sitting next to a 5 lane road. I was treated to a very warm and friendly greeting when I came inside and was surprised by how roomy the place is and how many tables and chairs are available--the small store front is deceiving! The music was bland, top 40 fare from the early aughts--fairly easy to ignore if you're reading or studying, but also annoying at times. I'd much prefer jazz or classical or something that sank into the background more. This would be a great place to study off campus and it'll be interesting to see how quickly it catches on with students who live on the west side of town and don't feel like braving the downtown crowds. My iced coffee was perfectly acceptable and I had a pleasant time taking a break from my day and reading here for half an hour on a rainy Monday afternoon. I say check it out! read more

BIGGBY COFFEE - a table and chairs in a coffee shop - Coffee & Tea Near Me - Ann Arbor, Michigan

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Updating my rating because not all of the baristas are apparently super friendly... Grumpy blonde working behind the counter seemed immediately annoyed with me, slammed (almost out of my reach...) my loyalty card and credit card on the counter after ringing up my order, and on top of that got my order wrong. Not really a fan of getting charged $5 for the wrong drink... But the brunette barista saved the day after I told her I actually ordered my latte iced. She responded in a friendly manner with an "Oh, we can do that for you!" like it was no problem at all. Hence why this place still gets 3 stars. The music is a little loud, and I'm not a fan of the selection. But hey, the wifi is free, and I'm stuck here for a few hours waiting for my car to be repaired down the street. read more

HORRIBLE customer service. The older woman there who seems to be the owner is rude every time I go in there. They advertise the $3 Wednesday deals and don't honor it. They did something with my Bigby card that reset all of my rewards and REFUSE to take accountability for it. I've had to go here due to it's convenient location for years but it's clear that she has little to no customer service or enthusiasm. I highly recommend going across the street to sweet waters, Barry's or across town to another Bigby with much better customer service. I refuse to support this location again it's NOT worth it. I'd rather get battery acids tasting coffee from McDonalds down the street. read more

Biggby is located exactly where I need it to be. Located just far enough away from campus to avoid traffic and not be constantly crowded, this is my go to chain coffee place while in AA. This Biggby is a good post-football game pit stop. The inside is always clean, the self-service coffee stations are always stocked, and the service is usually pretty good. The reason for only an okay review? I can only rate a chain coffee spot so high, sorry guys, the 4 and 5 stars are reserved for the locals! It is a good place to get your caffeine fix though. read more

BIGGBY COFFEE - a cup of coffee on a table - Coffee & Tea Near Me - Ann Arbor, Michigan

Well tonight we found it! What did we find? Definitively the worst cup of coffee we have ever been served. I ordered a medium non-fat latte and a medium decaf mocha and paid $9.05. Tasteless, both drinks totally devoid of taste and mine ( the latte) was Luke warm. Took one sip each and then returned to the barista and requested a refund - he is not authorized to give a refund, the manager was not on duty and he had no contact info for her (and I am supposed to believe that?). Awful, absolutely awful experience. He offered to remake the drinks but we declined, once bitten twice shy. read more

I just discovered Biggby Coffee, and I'm a little bit obsessed. What I like: The drinks! The caramel mocha is smooth and light. Other places make mochas that taste like hot chocolate or that make you feel like you've eaten a giant piece of chocolate afterwards. I've had the brewed coffee, the butterbear and a handful of other drinks...and I loved them all. For the kids, they have flavored lemonades and smoothie-like options, too. And, they don't carry donuts, which eliminates the kiddos begging for sugar during the visit. What I don't like: The menu is crazy huge. I had to go inside and get an actual booklet of drinks to understand the choices. You can't just order a drink here. "Do you want it hot, iced or frozen?" I feel if I wanted it iced or frozen, I would have said so. "Three or four shots?" Again, if I wanted extra shots, I would have asked for them. I walk away feeling as if they are trying to upsell me, not really get me the drink of my dreams. At this location in particular, parking and getting out can be tricky. It's a sad little strip mall. Heck, it's too small to even be considered a strip mall! But, the staff is super friendly, so I'll continue to shell out $5+ for my mocha and be on my way. read more

This Biggby is awesome. I rolled in around 545 am - I was told they weren't actually open yet - ooops! But they still sold me coffee. Thank you! read more

BIGGBY COFFEE - Walked in at 545 and was told they usually don't upend until 600 but they served me anyway! So nice! Thank you! - Coffee & Tea Near Me - Ann Arbor, Michigan

They make a mean cup of soy chai latte (on the sweet side) so I'm a fan! Service was quick and friendly. Will be back if I'm ever in the area. read more

My favorite coffee and the service is quick . Very nice staff that work at there. Love the vanilla bean coffee .

Stopped here on our way back to IL. Coffee was good. I had the frozen caramel and my husband had the teddy bear latte. Service was great too. read more

I finally found the right one, I had to look at the receipt... there are so many locations now a days!!! Get your Michigan Coffee Fix right here. First and foremost... I live in San Diego, but I was born and raised in Michigan and I am a Michigander at heart... I love finding things when I come to visit. I used to live in the south-eastern part of MI until 2006 of August... and that is when I moved to San Diego. There was a coffee shop called Beaners in Monroe and it closed down since then, beaners became Biggby... So I have visited a lot of Bigbbys, over the years... I love their concoctions and I love their names, I mean come on Teddy Bear, Butter Bear, and Sugar Bear... So as I am driving to Chicago, IL for corporate meetings and before I wave good-bye to Michigan I have to get one last Biggby before I go. So I ordered a Neapolitan, bought a black mug with biggby on it , and a bag of Michigan Cherry Beans. I just started to drink that coffee this Monday. It taste really good with some cream and some Milano form Petridge Farms. Good location, Good service, Strong coffee! read more

BIGGBY COFFEE - Neapolitan, need I say more. - Coffee & Tea Near Me - Ann Arbor, Michigan

I'm a huge fan of the iced chai tea. It's sweetened with honey instead of syrups like some competitors. Sign up for their rewards program--they're always sending out drink specials via email. read more

I didn't catch the name of the baristas but they were both so friendly and helpful and have found this every time I've come in. There were only two of them behind the line and several people in line but the line moved quickly and orders we're coming out accurately and with speed. Would definitely recommend making a stop at this BIGGBY location. read more

My friend had food poisoning after getting one of their mixed coffee drinks. Mine tasted strange. We think they used expired milk or something. Had not gone back since. read more

I've been to more than a half dozen Biggbys across the state and this location is one of my favorites. Perhaps that's because it's just around the corner from my home :-) But the staff is always friendly and helpful, the drinks are always delicious, and the atmosphere is comfortable and welcoming... what more could I ask for? Well, a few comfy chairs, for one. The chairs and tables they currently have are fine for working at a computer or chatting with a friend, but not so cozy for curling up to read a book or just relax. Also, I'd love for the heat to be turned up... I'm always cold, but I'm not the only one in there wearing a coat in the wintertime. read more

Great little coffee shop, LOTS of choices. I felt like maybe I didn't need as many choices as were offered. Also the drinks were very very sweet. They do have some great artwork. Duct tape paintings were hanging when I was there last. I would go there more often if the drinks didn't taste so sweet. Black coffee is just fine though! read more

Went in at 8:30pm - dude who was working there exuded rudeness - we decided to move on to the next Biggby - don't know what the dude's problem was, but we even gave him an out - tried to be extra courteous - but if you are going to be a jerk to my wife, we will be bypassing your Biggby from now on read more

I much prefer Biggby to Starbucks, in part because the former was founded by Michigan residents. But the biggest bonus of hitting up Biggby in the morning is the staff and service. No matter how busy, when I show up, or what the weather is like, the staff at this Biggby location are friendly, courteous, patient, and always strike up a conversation. If coffee helps me wake up, visiting this Biggby helps me feel alive. read more

If you're looking for a coffee shop where the baristas are friendly and fun, and you'd like to sit outside and enjoy the nice weather while getting your caffeine fix, this is the place! Jeannine runs a tight ship, so if you're dissatisfied with the service or product, just speak up! read more

The Applebee's of coffee shops. If you like junk you'll love this place. The music is so loud I'll never go back there.

too expensive. owner is extremely rude mochas are tooooo sweet and lack any coffee/espresso. 2 shots vs 3 at other major coffee places in A2... for same price or LESS. pastries, breads have GMO's. sizes of drinks differ drastically when over ice, frozen or hot. sometimes do not mix drinks properly so you have to do it yourself try to sell you more underhandedly would youl ike 2 or 3 shots, iced? some things cost extra but they do not say this up front. That is why this owner has to close some of her stores. read more