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    Big Wave Window

    4.5 (125 reviews)
    Closed 8:00 am - 6:00 pm

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    Services - Big Wave Window

    Gutter cleaning

    Solar panel cleaning

    Rooftop solar panel cleaning

    3 More Services

    Rooftop solar shingles cleaning

    Window pressure washing

    Window cleaning

    Big Wave Window Photos

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    Recommended Reviews - Big Wave Window

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    Missing latch

    Window washing, solar panel cleaning, screen washing Never again. I previously used Big Wave Window to clean the windows, screens, and solar panels on my home, built in 1939. The technician carefully numbered all the screens and windows so the screens would be correctly replaced. Everything was done expeditiously and throughly. This year...totally different story. First they told me they were running late, then they canceled their appointment due to issues with their morning job. A team of three showed up on time to the rescheduled appointment. Unfortunately I do not remember their names. They did not number the screens and did not do a good job replacing them. I discovered that some were missing the little latches, some of the latches were broken, a bracket holding one screen at the top was missing and the screen was not in place, other screens were clearly in the wrong window, a bathroom screen was bent and clearly not replaced properly (see pictures). I did not discover this until the evening when I opened the windows to enjoy the night air. I had already paid for the job. I texted them immediately with photos to show the issues. They were here 6/23. It is now 7/11. Since notifying them I have had 2 extremely unpleasant conversations with Cris, the team leader, who accused me of being rude and uncooperative because I could not be home for the "only time he had available". I have spoken to their office requesting to speak to the owner and was told he would call, which he hasn't. I have purchased more latches and moved the screens that I could manage. I can not replace the missing bracket myself as I do not have a tall enough ladder, so now if I open the window I am inviting bugs in. So much for their mission: "The mission of Big Wave Window is to be a premier five-star window cleaning agency. This is achieved by treating each of our clients like family, our spotless attention to detail, and by going the extra mile." Never again.

    Phone call record no one called me from them since yesterday to today.
    Yo-Lin C.

    No show for my appointment. Terrible experience with the business. I booked my second time appointment 3 months ago for 12/5 morning. On the service day, no one show until noon, so I reach out they asked me to reschedule to 12/6 afternoon. So I did. On 12/6, I called 1 hour after the appointment window cause the tech was still no show. The lady who answered the phone call told me the tech is on his way. Until 3:20, I called and follow up again. The lady told me the tech is on his way, and will be on site in 1-2 hours. I responded" 2 hours?" And she corrected to 1 hour again. I waited until 4 pm and no one show up still, I called again, and the phone line was occupied until 5 pm which turn my phone to vm directly since it's after their office hour. At the end of day. I have not receive any phone call from tech nor the customer service at all. I wrote and email and left vm to them at 6pm cause it was unacceptable any business just no show for no reason. The next day, no one reached out to me, so I called in at noon. The lady just told me" the tech was on site but no one answer the phone call. So we wont be able to provide you any service we can just refund you." I said" which number he called? And when? " And she said " I don't know." It is impossible for me to be okay when they act like we failed your appointment, but just take back the money and go attitude. My service was fully charged 2 months before the service was ever provided. Which was already unprofessional, but with all the conversation I had with the customer service and all the time I have wasted for this no show was even worse. I told her, I'm frustrated because nothing she told me makes sense at all, and their company doesn't act like they are trying to solve the mistake they made. I was so upset and said why you take the business you didn't have intention to fulfill to promise? She said if I still want to use their service, I will need to wait until 23rd, but when I asked her what if you guys still no show on 23rd, is that means I need to repeat this again? And she said if I don't trust them, I don't have to use them for my window cleaning. I got so tired of this nonsense, so I asked for refund and told her I will hire someone else. Still waiting for my refund and want to see how long it will take for me to receive my money back. I regretfully said, I will not work with them after this experience. The owner is very nice and that's why I used their service, but this time was totally waste of time and energy. And I feel really bad for the owner that his business was not looking good after this. I know my service was not big amount, but this is unacceptable.

    We contacted Big Wave because we need paint removed from the windows at one of our sites.
    Vicky M.

    Lyric, was on time, professional and friendly. He did an amazing job, on the windows! I would definitely recommend the agency and specifically Lyric for his hard work and dedication. Amazing person, give this person a raise or a nice big bonus!!! :) We contacted Big Wave because we needed paint removed from the windows at one of our sites. Please see photos for before and after of Lyric's work!

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    8 years ago

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    Jack T.

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    8 years ago

    So impressed with this business. Great work, thorough, helpful. My only concern is they're so good their prices will go up.

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    6 years ago

    Just had our house windows cleaned by Jack and crew second year in a row, Total professional job, prompt, friendly, and efficient.

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    6 years ago

    Big Wave did a fantastic job on our solar panels. We highly recommend them.

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    7 years ago

    So fresh & clean! My windows look beautiful. Punctual, courteous service. Will definitely use this service again & recommend to friends!

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    6 years ago

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    6 years ago

    Just a great experience, they delivered in every way. Very responsive and got all my windows super clean exactly as promised.

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    6 years ago

    Jack did an exceptional job cleaning my windows. His prices were competing and his customer service was exceptional.

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    Page 3 of 4

    Ask the Community - Big Wave Window

    Do you service the Burbank area?

    Yes, we service the Burbank area

    Hi. Do you do windows in Alhambra?

    Hello Kevin, Big Wave Window does service the Alhambra area. We would be more than happy to… Read more

    Do you serve the area of Norwalk, to power wash our garage door? Thank you. J. Carlos Z.

    Unfortunately, because of the small size of our company, we cannot travel outside of our service area. About 10miles from Pasadena.

    Don’t See Your Question? Ask Away!

    Review Highlights - Big Wave Window

    I would highly recommend Jack and his crew.

    Mentioned in 36 reviews

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    Big Wave Window - windowwashing - Updated May 2026

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